Basecamp

Issuetrak

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Ratings & Reviews

Overall Rating

4.32 / 5 (11,510)

4.54 / 5 (152)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

February 22, 2020

November 27, 2019

Pros/Cons

  • Pros

  • Very easy to use, a great asset to our company. I absolutely love using this software and am happy with it

  • I love its user interface, particularly on the new one. It's so elegant, intuitive, and easy to use.

  • Cons

  • This software is great overall, but sometimes the search feature can be a bit finicky.

  • Although the interface appears fun and simple, it crates complicated pathways for the user a d enables full productivity.

  • Pros

  • It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

  • A very reliable Help Desk and Support System which gives room for flexibility. very easy to use ones its set up. is very user friendly.

  • Cons

  • have been using this for a while haven't had a any flaws yet but at times it slows. Aside that this is a fanastic support system and will recommend to any one to try it.

  • It doesn't do everything but what it does do is good. I would like to see engineers have the ability to self assign issues of their choice but still not be able to affect assignment of others.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots