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Web browser (OS agnostic), Windows 8About BigTime
BigTime is an online time and billing solution designed to serve professional service firms like accounting, engineering, government contracting, legal and IT services. The integrated solution offers features like time and expense tracking, WIP management, task & workflow management, invoicing, billing and more.
BigTime time tracking captures all time spent on projects or out of office activities through a mobile timesheet app. Employees can submit expenses through the online portal or directly from their mobile devices and attach scanned receipts. Once finalized, the solution automatically generates a digital expense report and submits it to the system for approval.
BigTime also offers comprehensive project management features that help managers ...
491 Reviews of BigTime
Average User Ratings
Overall
4.55 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
April 2018
Denise from J.M. Teague Engineering & Planning
Verified Reviewer
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2018
We use BigTime for Professional Services Automation. It is great for our multilevel company.
Our company is not able to more accurately and completely track time to be charged to a project. Our systems are now more automated and more paperless.
Pros
BigTime allows users from a variety of backgrounds to connect to the software from various platforms (desktop, laptop, smart phone) to track time per project, to track expenses on a daily basis with electronic submission of receipts, to run reports on time spent, to connect with external accounting software seamlessly.
Cons
the software has some limits on "naming" items that do not always correspond directly to our external software and do not fit within our company culture. (For example: In BigTime, billable means charged to the project, may invoiced or may not invoice. In our company culture, billable means an invoice will be sent for payment to the client.
Response from BigTime Software
Replied April 2018
Denise, Thank you so much for the review - we truly appreciate the time and the effort you've taken to let us know how our software is working for you. We're very happy to hear that BigTime is working for you throughout your organization and that you're able to use the software across several different platforms - we work hard to make that happen! We're very sorry to hear that some of the terminology used by BigTime is inconsistent with your business processes. We try to make BigTime as flexible as possible, and you can change many of these terms within your Lexicon (check under My Company>My Company>Lexicon) but there are some terms we cannot change at this time. That being said, that feature might make for an excellent Feature Request. If you'd like to learn more about how to submit a Feature Request, please reach out to us at success@bigtime.net. Thanks again! The BigTime Customer Success Team
November 2019
Lori from environmental construction inc
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
November 2019
Big Time
Time and Expense reporting for employees who work in different sites. Invoicing has simplified our billing system.
Pros
Ease of use for time reporting, expense tracking, invoicing and tracking jobsites. Mobile App.
Cons
Mobile App is very limited and a lot of glitches.
Reasons for Choosing BigTime
Spring Ahead was limited on tracking specific tasks. They did not offer invoicing or mobile app ability.
Response from BigTime Software
Replied November 2019
Lori, Thanks so much for posting a review for us here at BigTime - we really appreciate your time and your feedback. We're happy to hear that you're finding the software easy to use for the tracking of your time and expenses, as well as invoicing and making things easier on the go. If you're having difficulty with the mobile app, please reach out to our Support Team for assistance and let your Customer Success Rep know too and we'll see what we can do to help. Thanks again! The BigTime Customer Success Team
August 2020
Stephanie from Media Profile
Company Size: 11-50 employees
Industry: Public Relations and Communications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2020
Review of BigTime
Overall the experience with BigTime has been great. It will help us better manage our business.
Pros
Being able to forecast and see how employees will be busy for the next 6 months and beyond is key in being able to implement smart and effective staffing strategies. BigTime was very easy to implement, it is user friendly, and the onboarding training and support has been incredible.
Cons
I would like to see more options for report templates, I would also like to see the contact info for each employee to be more robust to eliminate the need for a separate HR tool.
Reasons for Choosing BigTime
Functionality and cost.
August 2019
Jenna from KMJ Tax Accounting Firm
Company Size: 2-10 employees
Industry: Accounting
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
3.0
Functionality
2.0
August 2019
Bigtime
Overall this is for big company's with employees over 100 plus to time manage them but need a better system for invoicing.
Pros
I like that you are able to create your own engagements per client.
Cons
I least like the invoice part as it does not function how it is suppose too. There are to many steps for it to be integrated into QuickBooks.
Reasons for Choosing BigTime
They company told me it was an easy use.
Response from BigTime Software
Replied August 2019
Jenna, Thanks so much for this review- we really appreciate hearing from all our customers here at BigTime! We are very glad to hear that you're happy with our engagements and how you can create unique engagements per client, but we're sad to hear that you feel that invoicing is not working for you. There are many ways you can use BigTime's invoicing, and there are many help features that can help you learn how. Here are just a few: Knowledge Base Articles/Videos: http://kb.bigtime.net/using-bigtime/#invoicing http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/ http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/video-tutorial-post-invoices-to-quickbooks/ Our Invoicing Webinar: https://youtu.be/yt2LrF9mRAk Schedule a Live Webinar here: https://www.bigtime.net/webinars/ Also, feel free to reach out to us here at Customer Success - we'd love to help you learn more about invoicing! Thanks again, The BigTime Customer Success Team
July 2020
Adam from Carvel Creative
Company Size: 2-10 employees
Industry: Fine Art
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2020
BigTimeAwesome
All of our work is fixed fee and this allows us to track time and materials live to help us stay on budget and maintain profit margins
Pros
This system was very easy to implement, gives live view into project health and support is amazing.
Cons
Needs more dashboard options, scheduling is a bit basic and Quickbooks integration has been a bit buggy
Reasons for Choosing BigTime
Buildertrend charges per project(we have as many as 40 on at once) and does not truly integrate with Quickbooks.
