--- title: "BigTime Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BigTime. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BigTime is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/bigtime-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Time Tracking Software](https://www.softwareadvice.com/project-management/time-tracking-comparison/) / [BigTime](https://www.softwareadvice.com/project-management/bigtime-profile/) / BigTime Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/bigtime-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/bigtime-profile/alternatives/) # BigTime User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 686 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 452 reviews (66%) - 4 stars: 196 reviews (29%) - 3 stars: 25 reviews (4%) - 2 stars: 6 reviews (1%) - 1 star: 7 reviews (1%) ### Most mentioned pros - The tool has continuously evolved during this time and now offers a modern, intuitive user interface that noticeably simplifies daily work. - The use of Bigtime adding jobs and preparing the info to add Professional Times and expenses is very fluent and let you to determine the invoice to our client. - I especially like the weekly entry mode that looks like a simple table where I can easily spot a client, enter my time and comments within seconds. ### Most mentioned cons - Occasionally has bugs that impact usage, such as entering an expense and the page resetting before the expense was saved. - I wish I could easily duplicate my time entered from previous weeks or months. When entering my time for each day, it becomes tedious when repeating myself. - The notification system did not work properly and the system required alot of setup. ## BigTime customer reviews Showing reviews 1-25 of 686 (page 1). ### Intuitive Interface and Convenient Time Entry in BigTime - Overall rating: 5/5 - Reviewer: Wilber C. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered ● Professional Services Automation Resource Management ● Time Tracking ● Billing ● Invoicing ● Project Management #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros BigTime is relatively easy to use, and the overall interface is intuitive. Time entry is convenient, since I can pull up project information and enter time without too many steps. #### Cons It would be helpful if BigTime displayed previously entered notes when creating a new time entry, so I could quickly reuse or update existing notes when doing similar work on the same project. Also, when navigating individual project or activity codes, the related information is not always easy to locate, and I sometimes have to click through multiple screens to fi nd what I need. --- ### Great invoicing and intuitive UI, our team members like it. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BigTime is a highly reliable project management and billing tool that has significantly streamlined our invoicing workflow. The minor, occasional lag in page loading is easily outweighed by how much time we save on administrative tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We like the easy user interface, and the fact that I can quickly select projects and phases. We also appreciate being able to reference past timesheets so we can see what we worked on in the past. #### Cons We have business grade internet connection but the system response time can occasionally be a little slow, especially when loading large reports or processing heavy data. --- ### This really is mostly going as planned - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We had to find something to stop us from losing track of billable hours so our clients wouldn't get mad. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros To say the least, for now, I've been able to use BigTime to track hours (of work) and generate simple invoices, and also not blow up my computer, which was surprising. Unfortunately, the chair I am using makes my left shoulder hurt because I have an unnatural posture, however, after staring at the "settings" area for quite some time, the templates can be changed. #### Cons Although it's old-fashioned-looking and it crawls along like a snail that is near death, the user interface (UI). Every time you finish entering your first time entry, BigTime mercilessly scrolls you all the way back to the top of the page, instead of leaving you at the same spot where you were last working. --- ### Great product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 5001-10000 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience, project management is as easy as it's ever been and my managers are all happy with the transition. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I feel like BigTime offers great performance compared to competitors. Since switching to this software, project management has become so easy and seamless. The value is unbeatable and the support team couldn't be friendlier whenever I have to reach out. Secure platform with minimal bugs. #### Cons There wasn't anything I didn't like really. I base my experiences holistically, and in every category, this software has stood up. --- ### Big time review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mining & Metals - Company size: 2-10 employees - Product usage: a free trial · monthly - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, BigTime is a reliable and useful platform that helps organize projects, track time, and improve daily workflow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros BigTime is easy to use and makes time tracking, invoicing, and project management simple and efficient. #### Cons Some features have a learning curve, and occasional glitches or limited customization can slow down certain tasks. --- ### Very clear, easy to understand, individual settings - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered A clear and precise list of my ongoing projects and tasks, including the current time spent on each project. Accurate and clear recording of my working hours. Sometimes used as a communication tool, although other tools are better suited for that purpose. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I particularly appreciate the tool's ease and speed of use for projects, as well as its versatile review options, which allow for direct and targeted responses. This makes coordination significantly more efficient and noticeably shortens feedback loops. Decisions can be made faster without losing track of content and project status. #### Cons Some detailed adjustments require more technical expertise. The dashboard could be clearer in some places. Occasional minor delays occur with updates or tests. --- ### Central project management made easy - reliable, flexible and modern - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Has made workflow much more organized; I always know which hours go to which project and I can quickly check my past entries without searching manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool has continuously evolved during this time and now offers a modern, intuitive user interface that noticeably simplifies daily work. The support is particularly noteworthy: inquiries are answered quickly, precisely and with a focus on solutions. This reliability makes a real difference in ongoing project work. Whether project planning, quote creation, invoicing or scheduling - everything can be managed centrally. #### Cons What I like least is that some parts of the interface feel a bit outdated and not fully optimized for quick navigation. A slightly more modern UI and faster access to frequently used features would make the experience even better. --- ### Reliable project management tool that delivers great value for teams. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BigTime is a strong, reliable solution for professional project management and team collaboration. It provides excellent value and speed for day-to-day operations, making it a dependable choice despite a few minor technical hiccups. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The project management and project collaboration features are highly effective for keeping our team aligned. Performance and speed are consistently solid, and the platform offers great value for money alongside highly responsive customer support. #### Cons We occasionally run into minor bugs and issues during invoicing updates or complex data syncing. While the security features are reliable, the interface can take a little bit of time to get fully configured. --- ### A solid support for managing fast-moving creative projects - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 10000+ employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros In a creative environment where tasks can evolve quickly, the tool helps maintain a clear overview without weighing down the workflow. #### Cons The platform is intuitive enough to track hours, budgets, and project progress effectively. Once it’s properly set up, BigTime becomes a real asset for structuring work more efficiently. --- ### Like using BigTime - Overall rating: 5/5 - Reviewer: Bridgette M. - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a straightforward and streamlined experience working in BigTime and I have had no major issues. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the easy user interface, and the fact that I can quickly select projects and phases. I also appreciate being able to reference past timesheets so I can see what I worked on in the past. Anytime I have had an issue their customer support has been helpful. #### Cons It would be more helpful (for me) if things were slightly more color coded, and I've seen other interfaces that show things to team members such as utilization rates, remaining money in budget (things which my team may choose to only share with project managers). --- ### Project Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Architecture & Planning - Company size: 2-10 employees The software simplifies the process of entering time and expenses while allowing for notes and report generation. It would be advantageous to improve the intuitiveness of project-specific reporting and user permission settings. Full review available after login on Software Advice --- ### Principal and CEO - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Oil & Energy - Company size: 11-50 employees With over two decades of use, BigTime aligns well with the needs of its users for tracking time and expenses while managing invoicing. The software's ease of use is a highlight, though improvements in bulk updates and project setup duplication would be beneficial. Full review available after login on Software Advice --- ### Clunky government software - Overall rating: 4/5 - Reviewer: Elizabeth W. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I feel like this is a legacy government contractor software that people have to use because it has certain features that others don’t, but it’s very clunky and clumsy #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The app on the phone is a big improvement, I still find the views totally confusing, especially for running reports or getting to project details. It feels like it’s been weirdly customized. #### Cons It’s very hard to find certain views and screens when you want to report on projects and look up time. The most useful screen put often buried behind eight or nine different steps to get there. --- ### Great PSA - Overall rating: 5/5 - Reviewer: Margaret S. - Industry: Management Consulting - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered End-to-end the Projector has been wonderful: the sales team took the time to ensure that Projector was a good fit for our business, the implementation was straight forward, and our ongoing support from Projector is great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting - including the ability to report through PowerBI - is very compelling. We leverage the reporting to look across our business as well as dive into the performance of projects. #### Cons Because Projector is such a powerful PSA, it can take time to ramp up. #### Vendor response Margaret, thank you for taking the time to post this amazing review! We're so excited about our Projector BI reporting and how customers are using it to manage and grow their businesses. So glad to know it is delivering for you and your teams. Look for more functionality in upcoming product releases! Replied January 2022 --- ### Project PSA - buyer review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! A complete improvement and created a previous full time role to a 5 hours a week role. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting and different pre-calculated fields are great. Invoicing is easy and simple #### Cons Field naming convention, I wish there was a ID number for all the fields and a dictionary --- ### Core features have degraded - Buggy updates - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros This product is easy to track time with. When features work, the dashboards and reports are helpful for analysis. #### Cons It is difficult to use reporting because it breaks frequently. This seems to have occurred more often over the last several months than earlier in our time using the product. Customer support acknowledges bugs, but development is slow to correct key features, such as the loss of the ability to export simple reports to Excel. The product seems to over promise and underdeliver a lot of the time. We recently upgraded one of the modules based on meetings with the sales team. Shortly after purchasing, key dashboards suddenly stopped working. Communication could be improved. Customer service has acknowledged being aware of a bug before we reported it, but never let us know. I would value communication regarding the health of the product to help with our planning, rather than the frequent marketing notices. --- ### Cloud based PSA system - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: a free trial · a few times a year - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros * It covers project management, resource scheduling and project accounting modules. * The system can manage a fixed bid as well as time and material projects * Covers expense management module. * You can manage project billing and revenue recognition separately #### Cons * lacks a fully capable web platform. all advanced capabilities available only in thin client today. --- ### Projector - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The online platform for timesheets is excellent. The best one that I’ve come across. #### Cons Task planning : This feature is still on the Management portal, which is less user friendly than the web platform. #### Vendor response Marie Noel, thanks so much for your review, we're thrilled you enjoy the timesheets so much! Your input regarding task planning has been shared with our Product team for consideration in an upcoming release. We very much appreciate hearing from our customers as we continue to improve and add to Projector. Thanks again! Replied January 2022 --- ### Great product with fantastic support - Overall rating: 5/5 - Reviewer: Christian R. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered The Projector team has been great to deal with as we implement the software and continue to build out its functionalities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Projector software has been a massive boon for our company's efficiency. We are able to easily track projects, resources, and expenses with limited overhead. #### Cons The integrations with other software offerings could be better. We would like to see a Power Automate connector created, or another way to audit our data. #### Vendor response Christian, wow what can we say besides thank you for this glowing review! We're extremely proud of our support and implementation teams and the way they help customers like you take advantage of Projector's functionality. And yes, more integrations are planned and we've noted your request to the product team. Again, thanks for taking the time to review and for being such a fan of Projector! Replied January 2022 --- ### User-friendly, nice step up from other SaaS based PSA Services - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Product usage: 3-5 years - Reviewed: February 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has a big improvement in ease of use over other Professional Service software and services we had previously used. We use the software globally and have gained great acceptance from the professional staff cross-culture in different regions. It's easy to understand and has plenty of aids to speed up time and expense entry. The SaaS based service has been very reliable over the years we have been a customer. It's above expectation given we are a user of several other SaaS based services. Other key points are the administrative functions of the product are far superior than other systems we use. It has a good report writer that they keep improving. Product support via phone is also a big plus. They have well trained, knowledgeable support staff. The accounting system integration has been reliable and has given us no issues with the cloud-based systems. #### Cons We haven't had many requests for new functions. I would like to see some improvement to credit card transaction input. However, their import function from a credit card transaction file works well and has helped a number of people. A mobile app might be nice but isn't critical given the ability to do offline input. --- ### Projector PSA - A must have tool for professional services firms - Overall rating: 5/5 - Reviewer: Bruce L. - Industry: Management Consulting - Product usage: 3-5 years - Reviewed: February 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Projector PSA provides a straightforward approach to Resource Planning and Time Entry, making implementation a breeze and enabling you to reach your full potential quickly. Projector's use of Excel Pivot Tables and easy-to-configure Report Writer also enabled us to train Project Managers and Department Heads to be self-proficient quickly. Through the use of Projector PSA, we have been able to "move the needle" in our professional services firm. Projector PSA has been with us all the way. They have a vested interest in our success and are always open to our input. #### Cons Projector has a no-frills interface that can easily be underestimated by end users. Further use of a graphical user interface would help to get users interested more quickly. --- ### Fully featured Time and Expenses software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered It's very powerful and handles well over a huge workforce. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Nothing that it can't do, very powerful. A pretty standard layout so users can use it fairly easily and managers can get out all the data they could possibly want. #### Cons Have used this from two separate companies and so can see the out-of-the-box details. It is pretty ugly and while it is usable, it's not user friendly, and with multiple expenses can be tricky to navigate. --- ### Quick deployment, great service - Overall rating: 4/5 - Reviewer: Verified Reviewer - Reviewed: May 2012 - Review source details: This review was submitted organically. No incentive was offered Overall, projector is easy to use and deploys quickly. I beat my deadline for go live and stayed under budget. It is easy to customize and the learning curve is not very demanding. My only recommendation to make the process better is to put together a plan for data migration into Projector from old systems in a way that will not overburden the implementer with non-value add work. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros My expierence with Bill Robinson, our implementation consultant, was nothing short of exemplary. Bill and everyone else from the Projector team took the time to understand our business model and shape the solution to fit our needs. I was particularly impressed by the way Projector was able to accomodate hourly billing engagements and complex integration projects with billing and revenue recognition milestones. The reporting engine is easy to use and great for executive level and mid-level management reporting. #### Cons The implementation required a great deal of manual data entry for historical data, customer information, and project data. This is time consuming and takes away from time that could be spent on implementation strategy and planning. --- ### Made Invoicing Easier - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Made creating invoices much simpler. Allows partners to input their time spent with clients, which can then be used to generate an invoice and calculate billing. #### Cons Took a while to set up and get used to. Occasionally has bugs that impact usage, such as entering an expense and the page resetting before the expense was saved. --- ### this product addressed our issues beyond expectation - Overall rating: 4/5 - Reviewer: Verified Reviewer - Reviewed: May 2012 - Review source details: This review was submitted organically. No incentive was offered Overall my organization is very happy with the Projector PSA application. We had a very specific need and this product addressed our issues beyond expectation. The application is intuitive, the support is attentive and knowledgeable, and compared to other similar applications I believe we get significant value from the product. Our goal prior to installing the Projector PSA tool was to gain tighter control of our employee resource pool and leverage these resources most efficiently on client engagements. Projector has deep, easy to use functionality that allowed us to realize these goals. We have been able to have data driven conversations with clients to improve billing rates, supported by easy to understand out of the box Projector reporting. #### Pros * Intuitive User Friendly Interface * Product evolution driven by very smart professional service best practices * Robust reporting * Setup and Implementation very manageable #### Cons * Excellent as an adjunct system but no integrated general ledger package - (although there is import /Export functionality with some GL packages ---