--- title: "BigTime Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BigTime. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BigTime is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/bigtime-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Time Tracking Software](https://www.softwareadvice.com/project-management/time-tracking-comparison/) / [BigTime](https://www.softwareadvice.com/project-management/bigtime-profile/) / BigTime Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/bigtime-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/bigtime-profile/alternatives/) # BigTime User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 662 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 436 reviews (66%) - 4 stars: 189 reviews (29%) - 3 stars: 24 reviews (4%) - 2 stars: 6 reviews (1%) - 1 star: 7 reviews (1%) ### Most mentioned pros - I especially like the weekly entry mode that looks like a simple table where I can easily spot a client, enter my time and comments within seconds. - The tool has continuously evolved during this time and now offers a modern, intuitive user interface that noticeably simplifies daily work. - The use of Bigtime adding jobs and preparing the info to add Professional Times and expenses is very fluent and let you to determine the invoice to our client. ### Most mentioned cons - I wish I could easily duplicate my time entered from previous weeks or months. When entering my time for each day, it becomes tedious when repeating myself. - Occasionally has bugs that impact usage, such as entering an expense and the page resetting before the expense was saved. - The notification system did not work properly and the system required alot of setup. ## BigTime customer reviews Showing reviews 1-25 of 662 (page 1). ### Reliable project management tool that delivers great value for teams. - Overall rating: 5/5 - Reviewer: Pradip K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BigTime is a strong, reliable solution for professional project management and team collaboration. It provides excellent value and speed for day-to-day operations, making it a dependable choice despite a few minor technical hiccups. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The project management and project collaboration features are highly effective for keeping our team aligned. Performance and speed are consistently solid, and the platform offers great value for money alongside highly responsive customer support. #### Cons We occasionally run into minor bugs and issues during invoicing updates or complex data syncing. While the security features are reliable, the interface can take a little bit of time to get fully configured. --- ### BigTime review by developer employee - Overall rating: 5/5 - Reviewer: Dan F. - Verified reviewer: Yes - Industry: Market Research - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use BigTime for a couple of needs. I enter my hours worked on different projects. It is easy to use the search tool to find projects to add to my time sheet. I can then easily enter hours worked. Also, I have used it to create and run reports to view my hours or the hours for my team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BigTime is very dependable, quick, and easy to use. Employees can find projects, enter hours worked, create and view reports. It meets the needs of our company very well. #### Cons I actually do not have any cons for BigTime. It meets all of my needs. It consistently works well and quickly for me to enter hours worked on projects, or view reports to see hours for employees or teams. #### Reasons for switching to BigTime Did not like the functionality of some of the reporting --- ### Clunky government software - Overall rating: 4/5 - Reviewer: Elizabeth W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I feel like this is a legacy government contractor software that people have to use because it has certain features that others don’t, but it’s very clunky and clumsy #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The app on the phone is a big improvement, I still find the views totally confusing, especially for running reports or getting to project details. It feels like it’s been weirdly customized. #### Cons It’s very hard to find certain views and screens when you want to report on projects and look up time. The most useful screen put often buried behind eight or nine different steps to get there. #### Reasons for switching to BigTime Capabilities for project budgeting for USG contracts --- ### Central project management made easy - reliable, flexible and modern - Overall rating: 4/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Has made workflow much more organized; I always know which hours go to which project and I can quickly check my past entries without searching manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool has continuously evolved during this time and now offers a modern, intuitive user interface that noticeably simplifies daily work. The support is particularly noteworthy: inquiries are answered quickly, precisely and with a focus on solutions. This reliability makes a real difference in ongoing project work. Whether project planning, quote creation, invoicing or scheduling - everything can be managed centrally. #### Cons What I like least is that some parts of the interface feel a bit outdated and not fully optimized for quick navigation. A slightly more modern UI and faster access to frequently used features would make the experience even better. --- ### BigTime is great! - Overall rating: 5/5 - Reviewer: Joey O. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very successful overall! Takes some time to get integrated into all of the details, but worth it! [sensitive content hidden] and their implementation team was excellent! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everything for business management all in one place! (Time tracking, invoicing, planning, etc). It is easy to use for management and team members alike! #### Cons Visuals/Graphics for reports is not as interesting as some other options we've used in the past. BigTime foresights add on has much better UI for the reports/metrics. #### Reasons for switching to BigTime Ease of use issues, and couldn't get the data/information we wanted --- ### Very clear, easy to understand, individual settings - Overall rating: 5/5 - Reviewer: Timothy E. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered A clear and precise list of my ongoing projects and tasks, including the current time spent on each project. Accurate and clear recording of my working hours. Sometimes used as a communication tool, although other tools are better suited for that purpose. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I particularly appreciate the tool's ease and speed of use for projects, as well as its versatile review options, which allow for direct and targeted responses. This makes coordination significantly more efficient and noticeably shortens feedback loops. Decisions can be made faster without losing track of content and project status. #### Cons Some detailed adjustments require more technical expertise. The dashboard could be clearer in some places. Occasional minor delays occur with updates or tests. --- ### Like using BigTime - Overall rating: 5/5 - Reviewer: Bridgette M. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a straightforward and streamlined experience working in BigTime and I have had no major issues. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the easy user interface, and the fact that I can quickly select projects and phases. I also appreciate being able to reference past timesheets so I can see what I worked on in the past. Anytime I have had an issue their customer support has been helpful. #### Cons It would be more helpful (for me) if things were slightly more color coded, and I've seen other interfaces that show things to team members such as utilization rates, remaining money in budget (things which my team may choose to only share with project managers). --- ### A solid support for managing fast-moving creative projects - Overall rating: 4/5 - Reviewer: Aaron S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros In a creative environment where tasks can evolve quickly, the tool helps maintain a clear overview without weighing down the workflow. #### Cons The platform is intuitive enough to track hours, budgets, and project progress effectively. Once it’s properly set up, BigTime becomes a real asset for structuring work more efficiently. --- ### Made Invoicing Easier - Overall rating: 5/5 - Reviewer: Mason J. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Made creating invoices much simpler. Allows partners to input their time spent with clients, which can then be used to generate an invoice and calculate billing. #### Cons Took a while to set up and get used to. Occasionally has bugs that impact usage, such as entering an expense and the page resetting before the expense was saved. --- ### Big time review - Overall rating: 4/5 - Reviewer: Oscar H. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, BigTime is a reliable and useful platform that helps organize projects, track time, and improve daily workflow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros BigTime is easy to use and makes time tracking, invoicing, and project management simple and efficient. #### Cons Some features have a learning curve, and occasional glitches or limited customization can slow down certain tasks. --- ### New to Big Time - Overall rating: 5/5 - Reviewer: Joanna M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered The implementation process was time consuming but thorough and we had plenty of assistance along the way. There are various way to learn the systems which is great for a team that may not be able to commit to learning at the same time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Big Time is so easy to use for time entry, project tracking and reporting. The capabilities of the system are very impressive and the team is committed to continuing to product enhancements. #### Cons The amount of time required to get through the data conversion preparation, reviewing data, training and learning to setup the system. #### Reasons for switching to BigTime Wanted to have more features without having to add on full modules (each at an additional cost). We wanted to be able to create invoices within the system and in general more capabilities and options for integration. --- ### BigTime Was Great - Overall rating: 5/5 - Reviewer: Lyndsay D. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, BigTime was a really good experience. I am especially glad our company used BigTime before the current CRM so I could learn on a more user-friendly format. I miss BigTime often for its convenience and ease of use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company used BigTime before, and I really miss it compared to the new CRM. One of the best parts about BigTime is that it would save all your entries so you don't have to constantly be updating it with the same information. The categories were also more straightforward and easier to navigate #### Cons It would have been nice to have the entries be that much more user friendly. Maybe have options to mark a client/entry as optional so I don't have to erase categories. Also allow click and drag to move entries. --- ### Big Time Review - Overall rating: 4/5 - Reviewer: Zina P. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Big Time has helped accomplish our invoicing, reporting, evaluate, utilization and billing requirements day to day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Big Time is very intuitive and easy to navigate. I use the Invoicing module and it has been helpful for me. I like that it is reliable and we seldom experience downtime. #### Cons Although there is not a lot of issues happening with invoice processing, when it does experience an issue, the resolution takes a long time. Worst sometimes we just have to work around it because it can't be solved. --- ### BigTime is great for consultants working in a remote office environment. - Overall rating: 4/5 - Reviewer: Betty A. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered I haven't worked with other programs, but overall my experience with BigTime has been very good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros BigTime time and expense entry for specific job/tasks is easy for users. Invoice creation using the time and expenses entered is seamless, yet flexible. Once invoices have been emailed to my clients I can easily track my client's activity to ensure that the invoice has been viewed. If my email transmission has failed I get a notification.There are plenty of webinars available to use for self-guided learning. Also, there are live webinars for new users to gain knowledge about BigTime. Reading the blog posts is helpful too.BigTime support has been very helpful if I reach out with any issues. I recently worked with [sensitive content hidden] for over an hour to solve an issue. He was very patient and was determined to solve my problem during our call. #### Cons There are a few hiccups with taxation for Canadian users. BigTime has been working on improving these features.I would like to see more options for invoice PDF templates so that the invoices are better looking.I really struggle with customizing BigTime reports when any of the standard reports don't meet my needs.There are a few issues with syncing to QBO, but BigTime support staff have been helpful in trying to resolve these issues. --- ### Solid Platform for Professional Services Organizations - Overall rating: 5/5 - Reviewer: David D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Automating, improving, and reducing time and cost required to process weekly time and expense. Providing reporting and audit-ability across the entire process with a few button clicks vs having to sort through manual data collection templates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Overall, we have been very happy with BigTime and its use in support of our field consultants. Our production implementation went smoothly and their staff provided helpful training and support to assist us with our launch. In addition, we have been very pleased with the configurability of the platform - just about every time we wanted to do something a certain way, for example how we wanted to display the form for our field's timesheet data entry, there was a way to configure the system to our liking. Also, we have been very impressed with the speed of the system and the design of the user interface. It's very responsive, easy to use, and everything is laid out intuitively. Also, the Reporting module is very comprehensive and it provides a way to pull data just about any which way one could want. BigTime has also been responsive and helpful in helping to support us when certain custom reports were required and we needed some guidance. Special thanks to both CSRs for their support with our implementation. #### Cons We have no outstanding support tickets currently and we have only seen a few small glitches but once we bring them to the vendors attention there is usually a way to correct it or some type of acceptable workaround. As far as suggested areas we think they can improve upon, one would be having the ability to set up to send specific invoices to multiple customer contacts on the To: line. Another area for improvement is sometimes the bill rate isn’t pulled into the invoicing module consistently so we have to re-enter all the rates in that particular project code. As far as platform enhancements to make BigTime even better, we have suggested the ability to enhance the Allocations module so a manager can forecast a resource across multiple projects within the same or multiple accounts from the same screen/grid. Today this must be done via clicking into each project in the Project List section which is time consuming and a little clunky. This would be huge for us since we have a number of consultants who work on multiple projects across a given week/month/etc. Another enhancement would be to provide easy-to-pull reports that show a consultants profitability (revenue generated minus cost) across a given date range. This is not currently doable with the platform, but all the data is there since the system maintains both bill rate and cost-level information. We are hoping these items make their way onto the product roadmap here in the relative near future. #### Vendor response David, First of all, thanks so much for posting this extensive review for us here at BigTime. It is most appreciated and valuable to get specific feedback from our users. We are pleased that you're finding the platform responsive and flexible enough to meet your needs and we are very pleased that both Jeff and Kevin have provided excellent support to you. Please do reach out to us here at Customer Success if we can be of further assistance in any way - we are always happy to help. Thanks again, The BigTime Customer Success Team Replied August 2019 --- ### Honest Review of BigTime - Overall rating: 4/5 - Reviewer: Benjah Maina M. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Finding the right project manage the software to keep your projects on time and on budget can be tough. Luckily, big time aims to do just that.Big time is project management software with a focus on time tracking and budgeting. Big time is project management and billing software targeted at professional service firms such as engineering, legal or IP services. The project management tools allow PMS to track time expenses, project status and task assignments, resource management tools to help keep teams on the same page and see how project plans fit together in big time includes a billing and invoicing features with a variety of industry standard billing scenarios to fit users and their clients specific needs. Big time is priced per user per month billed annually and offers three plans with increasing prices and features Express Pro and Premier. The bulk of big times features start with that Pro Plan with Premier adding items like resource allocation, revenue projections and unlimited API access. There's no free version of big time but there is a free trial available. Big time is web based and accessible via modern browsers. But it's also available for download on both Mac and Windows, and has mobile apps for both the iOS and Android devices. Big Time comes with a number of features to help you manage project management functions. Big time features project management tools to keep projects running on time and on budget. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -Ease of use -The staff and support as being especially helpful -The mobile timesheet app is convenient for tracking time on a granular level #### Cons -Data import from previous systems can be cumbersome with the user citing data not matching up after the import -The intergration with Quickbooks can prove difficult with some users complaing that the system have had a hard time syncing up --- ### Software only good at time tracking, not billing management. - Overall rating: 1/5 - Reviewer: Jamie W. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered This product was grossly misrepresented to me by the sales team. They don't understand the capabilities of the software and only want to make a sale. It is not a good software for me and a terrible fit. I specifically said I didn't want to have to integrate with QB and now that is the only option I have to get reports and billing invoices. It will take many hours to reconcile back to QB and at this point, it would take less time to start over with a new software. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It is easy to input time and create the invoices. #### Cons I don't like the fact that I can't generate a report of services billed. You have to integrate with another software like QB to get any information on sales by item. You can't easily see how much a client owes you without manually adding up the outstanding invoices and the credits don't apply. There is no way to generate a billing invoice in BigTime. Basically it is only useful to track time and create invoices. Also, BigTime Wallet is unreliable for depositing payments. It take more than ten days in some situations. #### Reasons for choosing BigTime The sales team had the best pitch. #### Reasons for switching to BigTime To make billing more efficient. --- ### Flexible Project SetUp and QBO Integration - Overall rating: 5/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We support many different kinds of projects and contracts. We have T&M, Fixed Fee, Recurring and some Fixed Fee with a T&M Element. We like BigTime because it is easy to set up a project with tasks (line items) that match our contracting terms. Also, it is possible to set Cost and Bill rates at the Company, Project or even Task Level. This kind of flexibility makes it easy for us to produce invoices that match our contract setup. We also needed something with fairly tight QuickBooks Online integration. BigTime deliveres here also. Lastly, the reporting facility in BigTime is very usuable. #### Cons There is not really anything that I find I don't like. From time to time, I have a feature request for the BigTime team. They communicate very well regarding their roadmap. #### Reasons for switching to BigTime We decided that it was more cost effective to move to a SaaS product than to build it ourselves. #### Vendor response Scott, We are so very thankful for your review - we really thank you for taking the time to post it. :) We are very happy that you're finding BigTime's flexible invoicing system able to provide what you need when it comes time to send your customers the bill. Also, we love that we can make it easy for you to setup your diverse projects with all their various bill rate structures and unique needs. The fact that you are utilizing our Quickbooks integration as well and it's working for your business, well, that's just icing on the cake! Please do reach out to us and let us know if there is any way that we can be of further assistance to you. Thanks again! The BigTime Customer Success Team Replied August 2019 --- ### Great tool for our business - Overall rating: 5/5 - Reviewer: Mizanur Rahman M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered My workload in budgeting and invoicing projects has been reduced significantly with the help of BigTime. It allows me to focus more on my technical expertise in managing projects. Really appreciated. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros BigTime offers a comprehensive set of features for our business, including time tracking, project management, expense tracking, billing and invoicing, and reporting and analytics. They provide excellent customer support, with a dedicated team of experts. #### Cons The mobile app version of BigTime has fewer features than the desktop version. They have a lot of integration but customization options for reports are limited. --- ### At last we could prioritize our client support in proper way - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a good quick option to organize our support team billing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros One of our projects is in support stage. Team of 15 people is still there on all lines of support. The deal is that requests from our clients are coming at random moment of time and require from 1 hour to several days to handle. I feel with BigTime it came to more order. Now we can form kind of backlog of client requests and also track time people spend for their processing. For clients that have series of similar requests, we are able to find past communication history and get all required stakeholders together to sort out things once and forever. From other side, some of clients have paid support contract with us. As they see how each of their requests is priced at the realtime they also prioritize their requests in more smart way. #### Cons I am unable to view most of reports on my mobile phone. Also there's no way to create shortcuts for the most useful functions that sometimes are hidden deep inside the app. --- ### Best Invoicing Software - Overall rating: 4/5 - Reviewer: Abhinav C. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Invoicing and Billing is our top priority feature as its was really important for our company as we wanted billing to be fast & easy. So we can share it with our customers very fast and efficiently. #### Cons Nothing as such, If it an have more customisable templates . --- ### Bigtime is a game changer for design budgeting, billing and project management - Overall rating: 5/5 - Reviewer: Aaron D. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Managing our time and invoicing more efficiently and put it into a functioning system and process rather than just using spreadsheets. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has really made it possible to track everything in one place and it can easily be customized to fit your type of business and how you operate. The customer service is second to none. The initial training is top notch and they can walk you through everything to help you get set up. They are quick to respond and get you through every problem you encounter along the way. Worth every penny #### Cons 4 stars for "ease of use" is because of the flexibility to handle numerous types of companies the amount of options can be overwhelming but once it's set up correctly and can comprehend the work flow for your company it gets easier to manage changes and additions to your system. Some of the important functions in the system are often small text links hidden at the bottom of the screen and are hard to find especially if you're not used to navigating the system. It would be great if they update these to buttons on the screen in a place that is easier to find. --- ### Bookkeeper - Overall rating: 5/5 - Reviewer: Tammy C. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered I am delighted with representative and the rest of the staff at BigTime they provide topnotch service! You definitely get your bang for your buck $$ with Bigtime. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The bosses and staff enjoys working with BigTime because the support is so wonderful. They are friendly and very knowledgeable, If I have questions and concerns with various issues the BigTime staff has been amazing. Several times I have had representative. as a support technician and if I cant seems to explain myself she will make extra effort to verify what the issue is. #### Cons So many options it can become overwhelming. #### Vendor response Tammy, Thanks so much for leaving this wonderful review for us here at BigTime - we truly appreciate it! We are very pleased that you are finding our support staff knowledgeable and helpful - we work very hard to provide the best services and software in the business. If there is anything else we can do for you, please do not hesitate to reach out to us here at Customer Success. Thanks again! The BigTime Customer Success Team Replied February 2019 --- ### Amazing Personalised service - Overall rating: 5/5 - Reviewer: Caryn C. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Can't believe the exceptional personalised service, from the Sales team ([SENSITIVE CONTENT HIDDEN]) to our Success rep ([SENSITIVE CONTENT HIDDEN]). They have both bent over backwards to make sure we are happy #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Loved the one on one training. I havent come across this from other software providers #### Cons We are in Australia, so support needs to happen either very early morning or late evening. #### Reasons for choosing BigTime I was happy after the initial meeting with [SENSITIVE CONTENT HIDDEN] from Bigtime so I didnt pursue the other products. #### Reasons for switching to BigTime Quickbooks wasnt giving us the detailed reports we needed. --- ### Review of BigTime - Overall rating: 5/5 - Reviewer: Rahul K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros BigTime has a wide range of resources that are useful for the different types of healthcare projects we are exposed to. Reporting, expense entries, billing invoices are some of the relevant options that make it appealable for users. #### Cons Some reports are hard to customize. It may require someone who is technically sound to incorporate it within the platform for regular use. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/bigtime-profile/reviews/?page=2) --- BigTime Reviews, Pros and Cons - 2026 Software Advice