--- title: "BigTime Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BigTime. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BigTime is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/bigtime-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Time Tracking Software](https://www.softwareadvice.com/project-management/time-tracking-comparison/) / [BigTime](https://www.softwareadvice.com/project-management/bigtime-profile/) / BigTime Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/bigtime-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/bigtime-profile/alternatives/) # BigTime User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 663 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 437 reviews (66%) - 4 stars: 189 reviews (29%) - 3 stars: 24 reviews (4%) - 2 stars: 6 reviews (1%) - 1 star: 7 reviews (1%) ### Most mentioned pros - I especially like the weekly entry mode that looks like a simple table where I can easily spot a client, enter my time and comments within seconds. - The tool has continuously evolved during this time and now offers a modern, intuitive user interface that noticeably simplifies daily work. - The use of Bigtime adding jobs and preparing the info to add Professional Times and expenses is very fluent and let you to determine the invoice to our client. ### Most mentioned cons - I wish I could easily duplicate my time entered from previous weeks or months. When entering my time for each day, it becomes tedious when repeating myself. - Occasionally has bugs that impact usage, such as entering an expense and the page resetting before the expense was saved. - The notification system did not work properly and the system required alot of setup. ## BigTime customer reviews Showing reviews 1-25 of 663 (page 1). ### Clunky government software - Overall rating: 4/5 - Reviewer: Elizabeth W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I feel like this is a legacy government contractor software that people have to use because it has certain features that others don’t, but it’s very clunky and clumsy #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The app on the phone is a big improvement, I still find the views totally confusing, especially for running reports or getting to project details. It feels like it’s been weirdly customized. #### Cons It’s very hard to find certain views and screens when you want to report on projects and look up time. The most useful screen put often buried behind eight or nine different steps to get there. #### Reasons for switching to BigTime Capabilities for project budgeting for USG contracts --- ### Great product - Overall rating: 5/5 - Reviewer: Eric H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience, project management is as easy as it's ever been and my managers are all happy with the transition. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I feel like BigTime offers great performance compared to competitors. Since switching to this software, project management has become so easy and seamless. The value is unbeatable and the support team couldn't be friendlier whenever I have to reach out. Secure platform with minimal bugs. #### Cons There wasn't anything I didn't like really. I base my experiences holistically, and in every category, this software has stood up. #### Reasons for switching to BigTime Cheaper price with better service and more in depth experience --- ### Core features have degraded - Buggy updates - Overall rating: 2/5 - Reviewer: Ben M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros This product is easy to track time with. When features work, the dashboards and reports are helpful for analysis. #### Cons It is difficult to use reporting because it breaks frequently. This seems to have occurred more often over the last several months than earlier in our time using the product. Customer support acknowledges bugs, but development is slow to correct key features, such as the loss of the ability to export simple reports to Excel. The product seems to over promise and underdeliver a lot of the time. We recently upgraded one of the modules based on meetings with the sales team. Shortly after purchasing, key dashboards suddenly stopped working. Communication could be improved. Customer service has acknowledged being aware of a bug before we reported it, but never let us know. I would value communication regarding the health of the product to help with our planning, rather than the frequent marketing notices. --- ### Reliable project management tool that delivers great value for teams. - Overall rating: 5/5 - Reviewer: Pradip K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BigTime is a strong, reliable solution for professional project management and team collaboration. It provides excellent value and speed for day-to-day operations, making it a dependable choice despite a few minor technical hiccups. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The project management and project collaboration features are highly effective for keeping our team aligned. Performance and speed are consistently solid, and the platform offers great value for money alongside highly responsive customer support. #### Cons We occasionally run into minor bugs and issues during invoicing updates or complex data syncing. While the security features are reliable, the interface can take a little bit of time to get fully configured. --- ### Central project management made easy - reliable, flexible and modern - Overall rating: 4/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Has made workflow much more organized; I always know which hours go to which project and I can quickly check my past entries without searching manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool has continuously evolved during this time and now offers a modern, intuitive user interface that noticeably simplifies daily work. The support is particularly noteworthy: inquiries are answered quickly, precisely and with a focus on solutions. This reliability makes a real difference in ongoing project work. Whether project planning, quote creation, invoicing or scheduling - everything can be managed centrally. #### Cons What I like least is that some parts of the interface feel a bit outdated and not fully optimized for quick navigation. A slightly more modern UI and faster access to frequently used features would make the experience even better. --- ### Very clear, easy to understand, individual settings - Overall rating: 5/5 - Reviewer: Timothy E. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered A clear and precise list of my ongoing projects and tasks, including the current time spent on each project. Accurate and clear recording of my working hours. Sometimes used as a communication tool, although other tools are better suited for that purpose. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I particularly appreciate the tool's ease and speed of use for projects, as well as its versatile review options, which allow for direct and targeted responses. This makes coordination significantly more efficient and noticeably shortens feedback loops. Decisions can be made faster without losing track of content and project status. #### Cons Some detailed adjustments require more technical expertise. The dashboard could be clearer in some places. Occasional minor delays occur with updates or tests. --- ### Like using BigTime - Overall rating: 5/5 - Reviewer: Bridgette M. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a straightforward and streamlined experience working in BigTime and I have had no major issues. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the easy user interface, and the fact that I can quickly select projects and phases. I also appreciate being able to reference past timesheets so I can see what I worked on in the past. Anytime I have had an issue their customer support has been helpful. #### Cons It would be more helpful (for me) if things were slightly more color coded, and I've seen other interfaces that show things to team members such as utilization rates, remaining money in budget (things which my team may choose to only share with project managers). --- ### A solid support for managing fast-moving creative projects - Overall rating: 4/5 - Reviewer: Aaron S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros In a creative environment where tasks can evolve quickly, the tool helps maintain a clear overview without weighing down the workflow. #### Cons The platform is intuitive enough to track hours, budgets, and project progress effectively. Once it’s properly set up, BigTime becomes a real asset for structuring work more efficiently. --- ### Made Invoicing Easier - Overall rating: 5/5 - Reviewer: Mason J. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Made creating invoices much simpler. Allows partners to input their time spent with clients, which can then be used to generate an invoice and calculate billing. #### Cons Took a while to set up and get used to. Occasionally has bugs that impact usage, such as entering an expense and the page resetting before the expense was saved. --- ### Big time review - Overall rating: 4/5 - Reviewer: Oscar H. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, BigTime is a reliable and useful platform that helps organize projects, track time, and improve daily workflow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros BigTime is easy to use and makes time tracking, invoicing, and project management simple and efficient. #### Cons Some features have a learning curve, and occasional glitches or limited customization can slow down certain tasks. --- ### New to Big Time - Overall rating: 5/5 - Reviewer: Joanna M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered The implementation process was time consuming but thorough and we had plenty of assistance along the way. There are various way to learn the systems which is great for a team that may not be able to commit to learning at the same time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Big Time is so easy to use for time entry, project tracking and reporting. The capabilities of the system are very impressive and the team is committed to continuing to product enhancements. #### Cons The amount of time required to get through the data conversion preparation, reviewing data, training and learning to setup the system. #### Reasons for switching to BigTime Wanted to have more features without having to add on full modules (each at an additional cost). We wanted to be able to create invoices within the system and in general more capabilities and options for integration. --- ### BigTime Was Great - Overall rating: 5/5 - Reviewer: Lyndsay D. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, BigTime was a really good experience. I am especially glad our company used BigTime before the current CRM so I could learn on a more user-friendly format. I miss BigTime often for its convenience and ease of use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company used BigTime before, and I really miss it compared to the new CRM. One of the best parts about BigTime is that it would save all your entries so you don't have to constantly be updating it with the same information. The categories were also more straightforward and easier to navigate #### Cons It would have been nice to have the entries be that much more user friendly. Maybe have options to mark a client/entry as optional so I don't have to erase categories. Also allow click and drag to move entries. --- ### Easy to use with great features - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great to use until now. No complains. I have never had a chance to go for support team too. The downtime never hampers working hours. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of use and friendly UI stands out. Navigations are self explanatory. The quick links are easy. #### Cons Its wait time when you submit a task. The wait time kills its features. Expenses tab can be more innovative. --- ### Big Time Upgrade Project - Overall rating: 5/5 - Reviewer: Carlos S. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered The use of Bigtime adding jobs and preparing the info to add Professional Times and expenses is very fluent and let you to determine the invoice to our client. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy and flexible in many of the task #### Cons I'm using an old version and the upgrade is going to be a hard Time. --- ### Small Business Review of BigTime - Overall rating: 4/5 - Reviewer: Tamara L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, BigTime is effective and does what we need it to do. We are happy with it. Customer Support is also really good. They are helpful, patient, and thorough. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros BigTime has all the features we need to track time and expenses and automate billing. Forecasting and utilization tools are also great features which allow us to better manage staffer availability so clients are covered and staffer's aren't over worked. Reporting and analytics are very good, though there are some reporting features that could be improved #### Cons There are some idiosyncrasies that can get tiresome; date ranges disappear constantly when drafting invoices; there are features that have an adverse effect on rate population if not used properly, some internal functions clash if entered (or not entered) in multiple places, online tutorials could be better, live chat can take a very long time - i have noticed that upgrading to Premier has helped - the wait is now no more than a few minutes. --- ### Easy to use software with great customer support - Overall rating: 5/5 - Reviewer: Nicholas B. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered As I've said above, fee tracking and time tracking have really tightened up for our company thanks to BigTime. We're able to know the health of our projects in one click with a report. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our small business needed a platform to help us accurately track the financial health of our projects. We moved to BigTime from QuickBooks Online because we needed deeper control of our time entries and fee tracking. The Report Center really leverages the data entered into the system so that at a push of a button your data is organized and presented in an easy to understand report. Custom reports are a great feature, and with the help of the support team you can create whatever report your company needs. Thanks to BigTime we've been able to track the health of our projects with precision, and the overall health of our company has BigTime to thank. Everyone we've worked with at BigTime ([SENSITIVE CONTENT]) have been extremely friendly and helpful whenever we've come to them with a problem or request. #### Cons As BigTime has grown over the years they've taken their users suggestions to heart. If a feature isn't currently active on BigTime it most likely is in the pipeline for future integration. We've seen our suggestions turn into real features throughout the duration of our use of the platform which is always great to see when companies listen to their customers. Sometimes the reporting center isn't as intuitive as you'd like it to be, but with a little help from their support team they can help custom build your reports with you. --- ### Software only good at time tracking, not billing management. - Overall rating: 1/5 - Reviewer: Jamie W. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered This product was grossly misrepresented to me by the sales team. They don't understand the capabilities of the software and only want to make a sale. It is not a good software for me and a terrible fit. I specifically said I didn't want to have to integrate with QB and now that is the only option I have to get reports and billing invoices. It will take many hours to reconcile back to QB and at this point, it would take less time to start over with a new software. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It is easy to input time and create the invoices. #### Cons I don't like the fact that I can't generate a report of services billed. You have to integrate with another software like QB to get any information on sales by item. You can't easily see how much a client owes you without manually adding up the outstanding invoices and the credits don't apply. There is no way to generate a billing invoice in BigTime. Basically it is only useful to track time and create invoices. Also, BigTime Wallet is unreliable for depositing payments. It take more than ten days in some situations. #### Reasons for choosing BigTime The sales team had the best pitch. #### Reasons for switching to BigTime To make billing more efficient. --- ### Flexible Project SetUp and QBO Integration - Overall rating: 5/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We support many different kinds of projects and contracts. We have T&M, Fixed Fee, Recurring and some Fixed Fee with a T&M Element. We like BigTime because it is easy to set up a project with tasks (line items) that match our contracting terms. Also, it is possible to set Cost and Bill rates at the Company, Project or even Task Level. This kind of flexibility makes it easy for us to produce invoices that match our contract setup. We also needed something with fairly tight QuickBooks Online integration. BigTime deliveres here also. Lastly, the reporting facility in BigTime is very usuable. #### Cons There is not really anything that I find I don't like. From time to time, I have a feature request for the BigTime team. They communicate very well regarding their roadmap. #### Reasons for switching to BigTime We decided that it was more cost effective to move to a SaaS product than to build it ourselves. #### Vendor response Scott, We are so very thankful for your review - we really thank you for taking the time to post it. :) We are very happy that you're finding BigTime's flexible invoicing system able to provide what you need when it comes time to send your customers the bill. Also, we love that we can make it easy for you to setup your diverse projects with all their various bill rate structures and unique needs. The fact that you are utilizing our Quickbooks integration as well and it's working for your business, well, that's just icing on the cake! Please do reach out to us and let us know if there is any way that we can be of further assistance to you. Thanks again! The BigTime Customer Success Team Replied August 2019 --- ### Great tool for our business - Overall rating: 5/5 - Reviewer: Mizanur Rahman M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered My workload in budgeting and invoicing projects has been reduced significantly with the help of BigTime. It allows me to focus more on my technical expertise in managing projects. Really appreciated. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros BigTime offers a comprehensive set of features for our business, including time tracking, project management, expense tracking, billing and invoicing, and reporting and analytics. They provide excellent customer support, with a dedicated team of experts. #### Cons The mobile app version of BigTime has fewer features than the desktop version. They have a lot of integration but customization options for reports are limited. --- ### At last we could prioritize our client support in proper way - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a good quick option to organize our support team billing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros One of our projects is in support stage. Team of 15 people is still there on all lines of support. The deal is that requests from our clients are coming at random moment of time and require from 1 hour to several days to handle. I feel with BigTime it came to more order. Now we can form kind of backlog of client requests and also track time people spend for their processing. For clients that have series of similar requests, we are able to find past communication history and get all required stakeholders together to sort out things once and forever. From other side, some of clients have paid support contract with us. As they see how each of their requests is priced at the realtime they also prioritize their requests in more smart way. #### Cons I am unable to view most of reports on my mobile phone. Also there's no way to create shortcuts for the most useful functions that sometimes are hidden deep inside the app. --- ### Best Invoicing Software - Overall rating: 4/5 - Reviewer: Abhinav C. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Invoicing and Billing is our top priority feature as its was really important for our company as we wanted billing to be fast & easy. So we can share it with our customers very fast and efficiently. #### Cons Nothing as such, If it an have more customisable templates . --- ### Bigtime is a game changer for design budgeting, billing and project management - Overall rating: 5/5 - Reviewer: Aaron D. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Managing our time and invoicing more efficiently and put it into a functioning system and process rather than just using spreadsheets. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has really made it possible to track everything in one place and it can easily be customized to fit your type of business and how you operate. The customer service is second to none. The initial training is top notch and they can walk you through everything to help you get set up. They are quick to respond and get you through every problem you encounter along the way. Worth every penny #### Cons 4 stars for "ease of use" is because of the flexibility to handle numerous types of companies the amount of options can be overwhelming but once it's set up correctly and can comprehend the work flow for your company it gets easier to manage changes and additions to your system. Some of the important functions in the system are often small text links hidden at the bottom of the screen and are hard to find especially if you're not used to navigating the system. It would be great if they update these to buttons on the screen in a place that is easier to find. --- ### Bookkeeper - Overall rating: 5/5 - Reviewer: Tammy C. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered I am delighted with representative and the rest of the staff at BigTime they provide topnotch service! You definitely get your bang for your buck $$ with Bigtime. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The bosses and staff enjoys working with BigTime because the support is so wonderful. They are friendly and very knowledgeable, If I have questions and concerns with various issues the BigTime staff has been amazing. Several times I have had representative. as a support technician and if I cant seems to explain myself she will make extra effort to verify what the issue is. #### Cons So many options it can become overwhelming. #### Vendor response Tammy, Thanks so much for leaving this wonderful review for us here at BigTime - we truly appreciate it! We are very pleased that you are finding our support staff knowledgeable and helpful - we work very hard to provide the best services and software in the business. If there is anything else we can do for you, please do not hesitate to reach out to us here at Customer Success. Thanks again! The BigTime Customer Success Team Replied February 2019 --- ### Amazing Personalised service - Overall rating: 5/5 - Reviewer: Caryn C. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Can't believe the exceptional personalised service, from the Sales team ([SENSITIVE CONTENT HIDDEN]) to our Success rep ([SENSITIVE CONTENT HIDDEN]). They have both bent over backwards to make sure we are happy #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Loved the one on one training. I havent come across this from other software providers #### Cons We are in Australia, so support needs to happen either very early morning or late evening. #### Reasons for choosing BigTime I was happy after the initial meeting with [SENSITIVE CONTENT HIDDEN] from Bigtime so I didnt pursue the other products. #### Reasons for switching to BigTime Quickbooks wasnt giving us the detailed reports we needed. --- ### Review of BigTime - Overall rating: 5/5 - Reviewer: Rahul K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros BigTime has a wide range of resources that are useful for the different types of healthcare projects we are exposed to. Reporting, expense entries, billing invoices are some of the relevant options that make it appealable for users. #### Cons Some reports are hard to customize. It may require someone who is technically sound to incorporate it within the platform for regular use. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/bigtime-profile/reviews/?page=2) --- BigTime Reviews, Pros and Cons - 2026 Software Advice