BigTime

Issuetrak

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Ratings & Reviews

Overall Rating

4.54 / 5 (465)

4.54 / 5 (152)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 5, 2020

November 27, 2019

Pros/Cons

  • Pros

  • Very easy to use. Love that it integrates with Quickbooks. Support is always quick and knowledgeable. Great for on-the-go time & billing tracking.

  • Excellent app. We have been using for 3 years and was the best investment. User interface is very intuitive, integrates easily with quickbooks and the customer support is EXCELLENT!

  • Cons

  • Can't do some more granular stuff we need, like weekly (rather than monthly) resource allocations, and there are some necessary workarounds, but it still is going to save us so much time.

  • It was easy enough for me but another employee had a little trouble inputting data, but luckily the customer service helped out!

  • Pros

  • It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

  • A very reliable Help Desk and Support System which gives room for flexibility. very easy to use ones its set up. is very user friendly.

  • Cons

  • have been using this for a while haven't had a any flaws yet but at times it slows. Aside that this is a fanastic support system and will recommend to any one to try it.

  • It doesn't do everything but what it does do is good. I would like to see engineers have the ability to self assign issues of their choice but still not be able to affect assignment of others.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

14 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots