Bitrix24 Software

Bitrix24 Software

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FrontRunners 2021

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About Bitrix24

Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences. Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks. Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's email address. ...

Bitrix24 Pricing

A 30-day free trial is available, and a free plan for starter business tools, after which pricing is as follows: Cloud Basic: $39/mo Standard: $79/mo Professional: $159/mo On-premise Business: $2990 (one-time license) Enterprise: $24990 (one-time license)

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Available

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Bitrix24 CRM Contact

Bitrix24 User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 518 reviews

User Profile

Leah

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Building Materials

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Bitrix24: All-in-one collaboration and task & Project management tool

Task and project management. Video calls and live chat.

Pros

Collaboration in our organization has been at optimal via chats and video calls.

Cons

I have not yet detected any flaw on this team collaboration platform.

Paulo

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

March 2022

BITRIX24 - easy and free solution for task management

So far so good! works well, no bugs and team has gotten used to it.

Pros

The platform has a few viewing modes (GANTT, LIST, DEADLINE...) for different types of people. I prefer GANTT. It is easy to work with and schedule tasks within the company, allocated to different employees. It has a built in chat messenger feature that helps keep an ongoing communication between teams.

Cons

Since it brings together several different features, it contains a lot of information on screen, which in turn for some people it's hard to use and navigate.

Reasons for switching to Bitrix24

My company needed a tool that would provide better team integration and other features, such as time tracking, not offered by Trello.

Nurul Suhaila

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

June 2022

Powerful tools to manage project tracking and planning

Using Bitrix24 has been a pleasant experience for my company in many areas, including project planning, job scheduling, private communications, and staff performance evaluation.

Pros

The optimal network layout and the premise of integrated social media feeds are two of Bitrix's significant strengths. If the software's price had not swayed us, I might well have anticipated our being able to adapt it to our needs. My favorite part of the site was the notion of using it to manage chores and boost efficiency amongst some of the staff.

Cons

They let us utilize the built-in VoIP capability, but not the latest version. I do not understand why this would be the case. Last year, I used my VoIP device to connect with my friends and family. But then they want payment for the feature.

User Profile

Eric R.

Verified reviewer

Company size: 2-10 employees

Industry: Research

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

January 2022

Hoped it would be the CRM for us, but it's too heavy and pricing is nitpicky

We wanted a sales and CRM tool that could handle our small startups' workload. Basic workflows, sales tracking, and being a Rolodex for the office. But it's too clicky to be useful as an app for the team. Need to streamline and also improve the third-party connectors.

Pros

Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us.

Cons

Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas.

Reasons for choosing Bitrix24

Ultimately, we did not. HubSpot proved to be a far better fit when we looked at pricing and capabilities. HS had it hands-down for mass-mailing and quicker workfr

Reasons for switching to Bitrix24

Bitrix seemed to offer more functionality and the initial cost was $0. But when we started seeing how even some pretty basic functionality would be expensive to use on Bitrix, we switched to HubSpot.

User Profile

Diego

Verified reviewer

Company size: 11-50 employees

Industry: Banking

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2022

Bitrix 24: un buen prospecto para CRM

En general Bitrix 24 es una excelente alternativa a bajo y de fácil implementación para que las empresas pequeñas puedan contar con una plataforma de CRM para gestionar a sus clientes de una manera efectiva y los detalles que debe afinar para mejor como software no son tan riesgosos tomando en cuenta las ventajas que brinda al punto de ser un mini ERP.

Pros

Las ventajas de Bitrix 24 van más allá de un simple CRM para gestionar clientes, crear prospectos y sus respectivas promesas de atención. Esta plataforma tiene ciertas funcionales que lo hacen ver como una buena alternativa para tener un ERP en la empresa y que las diferentes áres vean como avanzan las ventas. Incluso, se pueden generar proyecciones y asignar metas de ventas para los miembros de los diferentes equipos.

Cons

Este software debe de mejorar algunos aspectos con el tema de la calibración de las gestiones en seguimiento. Es decir, cuando se le da una promesa como seguimiento, volver a llamar, no llamar más o venta distinguir entre criterios definitivos y promesas temporales. Son detalles mínimos.

Reasons for switching to Bitrix24

La gestión de los clientes en hojas de Excel es un poco complicada y en ocasiones se torna algo tediosa, cuando se requiere contactar a los clientes en momento específicos del día.

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