Brightpod

Zoho Desk

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Ratings & Reviews

Overall Rating

4.39 / 5 (105)

4.50 / 5 (1,598)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

April 22, 2019

February 16, 2020

Pros/Cons

  • Pros

  • I love the structure of this program - it is extremely easy to navigate and the "pod" setup is nice for keeping things organized and compact.

  • I like the idea that the software was created for marketing vertical. It offers a team environment that is very user-friendly and its packed with features!

  • Cons

  • Of course, I'd love to have the full features included with the premium account level but they have a business to run and as soon as I can justify it, I'll be purchasing it.

  • I wish when creating a new task there was a way to go straight to writing a full description.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots