I've started using Bright Pod since early September and it's been pretty cool. I like how the graphics and structure make it easy to identify things that have to be done this week and next week.

They have very helpful forums and walk you through every step. It is a nice way to track how multiple team members of my department are up do with out micromanaging.

Great for marketing teams, but lacks some integrations.

It's easy to use, provides good analytics and the customer service and openness to suggested improvements is fantastic.

This system is super easy to use, at this point I can add tasks with my eyes closed. I love the support we receive, always an answer almost instantly to any questions we have.

Of interest to consultants and freelancers, a great feature is the ability to track budgeted time, assign clients and attached team lead(s) to each pod.

As the owner of a small, but growing agency, Brightpod's price point and offerings are a great fit for my small business.

Everyone on the team picked up the software quickly and enjoyed the clean layout. It has made  organizing and collaborating much easier.

The scrolling on the pods can be a little annoying if it's a particularly full pod.

The best part is that it integrates with Google Drive and Dropbox making it quick and easy to transfer documents online.

Inability to move task lists into another pod so that all data, files, and comments go with it.

You have a full overview of everything that is going on and good tracking functionalities, great when you're dealing with different time zones and different clients.

I love that there is a collaboration tool like Brightpod that is so focused on marketing project details.

The main thing I don't like the fact that this software has no accompanying app.

If you hate project management systems, this is the one for you.

Easy to use, centralizes all of our projects, shows how much time is spent on each project, easy to track progress of projects.

Things were getting lost or overlooked about and it had been making me insane. Zoho has a great set-up of items and this one isn't any special case.

Overall it is a good, reliable and accesible software to take control of your support team.

The software is pretty; the user interface is very attractive and impressive. It does seem well developed.

I have been using SaaS products from Zoho for more than 7 years and they keep getting better every time. I really enjoyed Zoho desk for the better overview on incoming information.

Great tool to get your customer support started.

Cost and ease of getting set up. Support personnel always helpful.

If you want to use your own domain email address, instead of some weird address that is not easy to remember then you're at a bit of a loss.

The software was difficult to navigate and ultimately setup. I found it confusing and not very intuitive or straight forward.

Fantastic, very happy with the product and the support.

I say this because I am not a developer and  I really struggle to do this.

The support channels that it provides are making my working great and also quite effective.

Overall a great product, and fantastic value for money when used as part of Zoho One.

One of the best investments for our organization.

The customer support system of this platform is responsive and gives me the solutions to all my queries in just few seconds.

We love the dashboard, user friendlyness and ease of navigation.

Great ticket management to help you get started on your business.

Inability to control what notifications you receive in the notification center, leads to excessive notifications.

I love that it has a two-way integration with ZOHO CRM.

It's frustrating when messages go into spam that are not spam. This caused delays responding to important clients.

Business - customer relations. We are able to amass a great wealth of product and customer feedback that we can reference in the future as needed.

Ease of use and price was a big factor, works great for my technicians.

Support from Zoho is excellent. We are Zoho One customer, so we also use other Zoho products, hence the native integration is also nice.

US Dollar

Brightpod from Synage, is a cloud-based project management solution suited for businesses of all sizes. It is primarily used by marketing agencies or the marketing teams of businesses in a variety of industries.


In Brightpod, projects are called "pods," and users add workflows—made up of task lists, goals and milestones to them. Tasks can also be assigned a priority level. Visual indicators include progress bars, green thumbnail outlines to indicate the project lead and project color-coding options.


Pre-built marketing workflows include an SEO checklist, an email marketing workflow, a workflow for setting up a website in WordPress and more. Users can also create and reuse customized workflows.


Additional features include adding new users with roles and permissions, including clients and assigning people to a project or task by dragging their thumbnail image to it. Users can choose different views, including the "flow" view, where tasks can be dragged and moved as they are completed.


Brightpod offers a monthly subscription with three pricing plans. Upgrades include extra storage, additional users, projects and time tracking and reporting features.



LongDescription

AB Testing

Social Marketing

Marketing Calendar

Project Planning/Scheduling

Project Management

Projections

Communication Management

Brainstorming

Calendar Management

Collaboration Tools

Template Management

ROI Tracking

Mobile Access

Discussions/Forums

Agile Methodologies

Marketing Automation

Landing Pages/Web Forms

Dynamic Content

File Sharing

Segmentation

Time & Expense Tracking

Reporting/Project Tracking

Customizable Templates

Billing & Invoicing

Kanban Board

Prioritization

Task Management

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

All our plans come with a 30-day free trial. This will give you enough time to test out all the features and see if this is right for your team. We do not require you to enter your credit card at the time of signup. 

Here are the list of plans:

Free
Professional - $25/month
Plus - $49/month
Power - $99/month

All plans include email reminders, reporting, time tracking, branding, backup & personalized email support.


24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Brightpod

Live Online

Documentation

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.


Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.


Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.


The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems. 



Support Ticket Management

Real-Time Analytics

Cataloging/Categorization

Employee Management

Call Transfer

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Workflow Configuration

SSL Security

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Rules-Based Workflow

Knowledge Management

Customer Database

Call Recording

Interactive Content

Call Logging

Offline Form

Customizable Fields

Automated Routing

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Data Import/Export

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

VoIP Connection

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Screen Sharing

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

On-Demand Communications

Real Time Data

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Call Scripting

Issue Scheduling

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Video Support

Ticket Management

Event Triggered Actions

Recurring Issues

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Decision Support

Real-Time Chat

Service Level Agreement (SLA) Management

Account Management

Community Management

Free - up to 3 users, forever!
Express - $7/user/month billed annually
Standard - $14/user/month billed annually
Professional - $23/user/month billed annually
Enterprise - $40/user/month billed annually

A 15-day free trial is available.

Brightpod vs Zoho Desk

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