BugHerd software


7 reviews(4.5/5)
7 reviews(4.5/5)

BugHerd is a cloud-based issue tracking and project management software solution for web developers and designers. The solution helps convert client feedback into tasks, which include all the needed changes and screenshots.

With BugHerd's in-page feedback feature, clients can report issues directly from users' websites. It allows developers to see where exactly issues have been reported on the sites. Clients can report the issues by clicking and commenting on the content, and the platform converts this into a bug report.

BugHerd also includes a visual task board, which shows the status of all scheduled tasks. Team members can see who is working on what task, when. Users can assign and schedule tasks with a drag-and-drop feature.

BugHerd is compatible with other applications including Basecamp, JIRA, GitHub, Redmine, Zapier, Zendesk, Pivotal and Tracker. Services are offered on per project per month basis.

Supported Operating System(s):
Web browser (OS agnostic)

7 Reviews of BugHerd

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  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Great for getting feedback from users.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Very simple to use. We have a number of young people that can help us with testing when we use this product.

    Cons

    Pricing is a bit high, but they don't really have competition, so it makes sense.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ross from NetPotential

    Specialty: IT Services

    Number of employees: 2-10 employees

    May 2018

    Great bug tracking tool but sometimes UI seems too crammed

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    What I like about this bug tracking tool is the ability to share to clients and mark things real time in a website so we could easly spot them. You can even install their extension or add their script into their site so they could easily pinpoint UI problems in real time and submit it as a bug.

    Cons

    As much as I like how it allows us to seamlessly track bugs from clients, when you got chock-full of bugs, the UI looks a bit crammed and comments are hard to be seen in each of the tasks.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Dealdiane from NetPotential

    Specialty: Web Design / Development

    Number of employees: 2-10 employees

    May 2018

    Great for client and QA collaboration

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

    Cons

    Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    February 2018

    Fantastic QA reporting and tracking tool!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There are many great things about Bugherd!
    - Ticket QA items directly in the browser while view the application in question
    - Tickets automatically populate reproduction environments and provide screenshots
    - Tickets are automatically sorted into a board, where users can begin working on them

    Cons

    - There is no way to limit visibility of bugherd for certain users (i.e. if you want to add a client, they will see everything).
    - Integrating bugherd with other project management tools would be extremely valuable.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Phillip from NetPotential

    Specialty: Web Design / Development

    Number of employees: 2-10 employees

    February 2018

    Nice UI. Not compatible with responsive websites, however

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug.

    Pros

    I like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc.
    I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves!

    Cons

    When the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug.
    The extra client details are only accessible if the client installs the BugHerd browser plugin.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Katie from SmartBox Web Marketing

    Number of employees: 51-200 employees

    April 2017

    Great software that makes the website revision process a breeze

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great software that helps collaborate on developing (or developed) websites! We put our websites on a staging link for our internal teams and for the customer to review before pushing it to the main URL. BugHerd compliments this well by giving us one place to "herd" our "bugs" and assign to the correct person or team to correct it before the roll out. You can set priority, reorder the comments, assign them or reassign them, change the progress of each bug, and watch as progress is made on correcting (and double check) the reported isssues. This is easy to use, easy for anyone to pick-up quickly, and much easier than trying to type out changes in a document. You can pinpoint a spot on any page of the website that you're referencing and it even attaches a screenshot in case there is variance between browsers, which does happen. Great product that makes the revision process go quickly and smoothly.

    Pros

    Easy to use and SO helpful with screenshots for easy bug

    Cons

    Have to sign up individually and have to download the program for each website used

    Review Source: Capterra
  • Timothy from Naturopathic CE

    November 2016

    Great tool for website design and modifications

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I used this tool with a website design team - the entire project was completed remotely. BugHerd allowed us to bypass the need for email and lengthy explanations of changes that I wanted to see while in the design process. Instead, I could click on the exact thing I wanted changed and add commentary to that piece. It also served to manage tasks. As the team made the changes, they could check them off. If they were unclear, they could message with me on that task to gain clarity. Overall, this was a great, simple, powerful tool that streamlined providing feedback to my web design team.

    Review Source: Capterra
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