BugHerd Software


 

BugHerd is a cloud-based issue tracking and project management software solution for web developers and designers. The solution helps convert client feedback into tasks, which include all the needed changes and screenshots.

With BugHerd's in-page feedback feature, clients can report issues directly from users' websites. It allows developers to see where exactly issues have been reported on the sites. Clients can report the issues by clicking and commenting on the content, and the platform converts this into a bug report.

BugHerd also includes a visual task board, which shows the status of all scheduled tasks. Team members can see who is working on what task, when. Users can assign and schedule tasks with a drag-and-drop feature.

BugHerd is compatible with other applications including Basecamp, JIRA, GitHub, Redmine, Zapier, Zendesk, Pivotal and Tracker. Services are offered on per project per month basis.

 

BugHerd - Project management
 
  • BugHerd - Project management
    Project management
  • BugHerd - Task details
    Task details
  • BugHerd - GitHub integration
    GitHub integration
Supported Operating System(s):
Web browser (OS agnostic)

5 Reviews of BugHerd

 

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Software Advice Reviews (2)
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Showing 1-2 of 2

Dealdiane from NetPotential
Specialty: Web Design / Development
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great for client and QA collaboration

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Cons

Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

Review Source
 
 

Phillip from NetPotential
Specialty: Web Design / Development
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Nice UI. Not compatible with responsive websites, however

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug.

Pros

I like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc.
I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves!

Cons

When the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug.
The extra client details are only accessible if the client installs the BugHerd browser plugin.

Review Source
 
 
 
Showing 1-3 of 3


February 2018

February 2018

Fantastic QA reporting and tracking tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are many great things about Bugherd!
- Ticket QA items directly in the browser while view the application in question
- Tickets automatically populate reproduction environments and provide screenshots
- Tickets are automatically sorted into a board, where users can begin working on them

Cons

- There is no way to limit visibility of bugherd for certain users (i.e. if you want to add a client, they will see everything).
- Integrating bugherd with other project management tools would be extremely valuable.

Review Source: Capterra
 

Katie from SmartBox Web Marketing
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Great software that makes the website revision process a breeze

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great software that helps collaborate on developing (or developed) websites! We put our websites on a staging link for our internal teams and for the customer to review before pushing it to the main URL. BugHerd compliments this well by giving us one place to "herd" our "bugs" and assign to the correct person or team to correct it before the roll out. You can set priority, reorder the comments, assign them or reassign them, change the progress of each bug, and watch as progress is made on correcting (and double check) the reported isssues. This is easy to use, easy for anyone to pick-up quickly, and much easier than trying to type out changes in a document. You can pinpoint a spot on any page of the website that you're referencing and it even attaches a screenshot in case there is variance between browsers, which does happen. Great product that makes the revision process go quickly and smoothly.

Pros

Easy to use and SO helpful with screenshots for easy bug

Cons

Have to sign up individually and have to download the program for each website used

Review Source: Capterra
 

Timothy from Naturopathic CE

November 2016

November 2016

Great tool for website design and modifications

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I used this tool with a website design team - the entire project was completed remotely. BugHerd allowed us to bypass the need for email and lengthy explanations of changes that I wanted to see while in the design process. Instead, I could click on the exact thing I wanted changed and add commentary to that piece. It also served to manage tasks. As the team made the changes, they could check them off. If they were unclear, they could message with me on that task to gain clarity.

Overall, this was a great, simple, powerful tool that streamlined providing feedback to my web design team.

Review Source: Capterra