Bugzilla is an open-source bug tracking software solution that enables software developers to track bugs and defects during software development. Features include automated bug detection, bug lists, patch management and web services.

Bugzilla’s Advanced Search feature allows software developers to create advanced search queries to track and list bugs. In addition, the platform shares automated email notifications whenever the bug tracking settings are changed.

Bugzilla’s Time Tracking feature enables executives to estimate time for debugging, track work hours spent and establish deadlines. It also shares bug list in extensions, such as Atom, Comma-Separated Value (CSV) and iCalendar.

Bugzilla allows managers and team leaders to assign and delegate bugs to different team members with the help of a drop-down list.

Bugzilla is available in multiple languages such as Spanish, Japanese, French and German.



66 Reviews of Bugzilla

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 66 reviews

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Good defect tracking and testing tool

Pros

1) Good and simple user interface to track defects for a project.
2) Defects can be monitored for complete defect cycle.
3) Simple and project related queries can be created with lots of information.

Cons

Good bug tracker however not as rich as JIRA. can be improved further.

November 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

1 of 5

Functionality

5 of 5

November 2018

Best open source bug tracking tool

Wonderful Experience.I have been using this tool from 3-4 years. Best open source tool

Pros

It is one of the best bug tracking tool. User can customize the setting as per his her requirement.

Cons

There is nothing bad about this tool. All the fields are there to filter out the data correctly.

November 2018

Ratikant from siemens healthineers pvt ltd

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Bugzilla review

Defect management got easier using this tool and easy to track defect.

Pros

Few things I like about Bugzilla is :
Open source
Easy to use
User Friendly

Cons

Nothing as such as per my usage. I feel its comfortable to use

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

November 2018

Easy to use bug tracking tool

Pros

It has a clean interface and it's easy to get started.

Cons

It is not very customizable and does not have many user accessibility features.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great platform

Pros

It can be properly managed and distributed among the colleagues.

Cons

We cant customize our environment for a better look. Details documentation won't be available.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

October 2018

Experiences on Bugzilla

Pros

Easy to obtain. Somewhat easy to use. Scraping data from system is quite easy. Simple ui.

Cons

Editing entries is not fluent, sometimes it would beneficial to edit comments for typos. Layout problems on some web browsers. Pagination sometimes fails.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

A simple open source tool with essential features

Overall, Bugzilla is a very good open source product which makes it a good choice for new and small businesses. it has most of the essential features to manage bugs and very easy to install, use and manage even for new users.

Pros

Being an open source tool makes Bugzilla am an excellent choice for new and medium-sized businesses. It has very simple, clear, easy to use interfaces which is a very good choice for beginners too. Other than managing defects and tracking them, it offers an array of simple reporting tools and also it allows to manage multiple projects at the same time. Very easy installation.

Cons

Bugzilla lacks customization features. It also lacks detailed reports. When it comes to reporting bugs, it allows attachments, but the attachment size is limited. Project level documentation is absent.

October 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Simple and easy to track issues

Pros

Simple and easy to track issues, customization can be easily done. Reports can be generated

Cons

its isolated, not having full program management features compared to other competitors

October 2018

Roman from Information Technology and Services

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

October 2018

Bugzilla review

Pros

BugZilla one of the best free issue trackers

Cons

No UI skins
today UI in new projects are more buitifull

September 2018

Gagandeep from OATI

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2018

Bugzilla use for bug tracking and its open source tool.

I am using Bugzilla in my day to day activity. Its up to the marks. It can manage my daily activity of bugs.

Pros

Bugzilla is a bug tracking tool. It is an open source project for mozilla. Its best for test case management. We dont need to buy the license for bugzilla. Its completely free. Some of the key features are;
Wide range of formats for bug lists.
We can track the time.
Informative report.
Watch other user options.
Last but not the least, we can use lot of Add-on.

Cons

UI is not much user friendly like old fashioned and unattractive. And kind of bit slow. Other than that its really good and ofcourse free.

September 2018

Claudio from New Technology

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

well known for it's features

Pros

a crowded interface but a lot of good features that make it a must have for a lot of developers

Cons

switched to more modern solutions that came out by imitating the filezilla formula but with nicer UIs

August 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

August 2018

Ok Software

Pros

It tracks bugs which is the only feature I used. I used it at a startup I worked at.

Cons

Comparing it to other software is like comparing DOS to Windows. It doesn't combine project management features like other programs. The search mechanism is really bad. Also, nothing can be edited which is terrible even if you have a spelling mistake. It's like watching a conversation in text-messages sometimes.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

August 2018

Simple tool for defect tracking

It serves our needs for tracking defects and validation activities for our client development projects.

Pros

The tool is pretty easy to use. Saved filters/searches help keep track of pending tickets. Workflows can be programmed to track the status of a bug through a specified lifecycle.

Cons

Not sure if it's a limitation of the product or the way it was configured, but there don't appear to be role-specific restrictions on who can move a ticket to a specific status. For example - only a tester should be able to close a defect bug, but really any user can close as long as it's an available step in the workflow.

August 2018

Juan from Derevo

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Functionality

4 of 5

August 2018

It totally helps with was designed, track bugs.

Pros

At the beginning I did not know that I could set filters as simple as I did, is a great tool to track bugs.

Cons

The UI is too old stylish, it needs a better and modern design to be more like the new trends of development.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

August 2018

Sufficient bug-tracking system for small projects

Pros

I thing the biggest advantage of Bugzilla is how easy it is to navigate across reported issues data.
One more thing I liked is short installation and learning curve.
We were a small project of 30 people and we needed something cheap and easy to onboard for bug tracking. We never regret we went for Bugzilla.

Cons

Only available via web UI. Works really slow via mobile browser.

July 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

Great at Tracking bugs

Easily track bugs and ability to report bugs on project update. The email notification was great to see status of individual bugs The ease of use was a no-brainer The cost was relatively cheap compared to others in the market

Pros

Bugzilla has been around for years and I have used it on many projects. The ease of use of logging bugs and email notifications sent automatically to preset groups to be aware of bugs. Viewing status of bugs is an ease as assigned bugs get updated by bug owners.
Another great tool included with Bugzilla is the reporting matrix, which allows the Test Lead and other Project leads to view all bugs and statuses.

Cons

The GUI is quite old looking but the web app does do what it needs to. There are more superior applications out there with more functionality and depending on what you were intending to use the application for you may opt for something like Jira.

July 2018

Abhishek from Zee Entertainment Enterprises Limited

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Easy bug tracking tool

Pros

- Optimized database structure for increased performance and scalability

- Able to schedule reports

- Different views on bugs

Cons

- Attachments are not shown in the threads
- Difficult to track multiple threads
- Sometimes the UI is very slow, also the UI looks dull

July 2018

nuwan from OMAK

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

July 2018

Bugzilla is a most well-known bug tracking tool.

To get an idea about the bug tracking tool, this will be very useful. I report my first ever bug in Bugzilla.

Pros

1. Easy to use & understand the system.
2. Can manage the release versions & multiple projects.
3. Highly customizable for the bug tracking perspective.
4. Most of the major features are included.
5. Can export the bug list to a several documents types.
6. Can view the overall bug status.

Cons

1. UI should need to improve. Sometimes it feels boring to use the system.
2. Animated gifs are not supported.

July 2018

Naveen from Astrea IT Services Pvt Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Leading defect tracking system

The product allows testers to report issues, and developers to update testing staff and project management to update the progress on defects. Over all fairly reliable and easy to use.

Pros

Bugzilla is a popular software for managing defects. It supports standard features for a defect life cycle system. A developer can put estimates on time needed and then track the actual time. A developer may also put deadlines.

Cons

Features related to Agile project management are limited. At times performance can be an issue. User interface may appear a bit outdated.

July 2018

François from Altasciences

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Manage your bugs, features and development cycles right here.

We use it daily and in a validated environment, it does support our regulated needs.

Pros

Mature software, good management of bug history, versions, for multiple products, very customizeable as well.

Cons

Automated testing not supported as built-in functions. We managed to do it with an add-on but the graohical interface for this is not intuitive.