Bugzilla Software


 

Bugzilla is an open-source bug tracking software solution that enables software developers to track bugs and defects during software development. Features include automated bug detection, bug lists, patch management and web services.

Bugzilla’s Advanced Search feature allows software developers to create advanced search queries to track and list bugs. In addition, the platform shares automated email notifications whenever the bug tracking settings are changed.

Bugzilla’s Time Tracking feature enables executives to estimate time for debugging, track work hours spent and establish deadlines. It also shares bug list in extensions, such as Atom, Comma-Separated Value (CSV) and iCalendar.

Bugzilla allows managers and team leaders to assign and delegate bugs to different team members with the help of a drop-down list.

Bugzilla is available in multiple languages such as Spanish, Japanese, French and German.

 

Bugzilla - Add components
 
  • Bugzilla - Add components
    Add components
  • Bugzilla - Add products
    Add products
  • Bugzilla - Find bugs
    Find bugs
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

33 Reviews of Bugzilla

 

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Software Advice Reviews (10)
More Reviews (23)

Showing 1-10 of 10

Mary from Praekelt.org
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Does one thing and does it well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is decent, barebones bug management software. Easy to navigate and to browse, organise, and track bugs in software development.

Cons

Very old-school user interface. Tricky to integrate with more modern project/task management apps, although some of them are backwards-compatible with this tool.

Review Source
 
 

Dev from Damco solutions
Specialty: IT Services
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Track your bugs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Best part of bugzilla is we can customize this as per business needs. It is a open source , free tool. only customer support and maintenance need money

Cons

As comparison of JIRA, its very less feature because JIRA supported agile fully but its doesn't. But use as per your need or convenience.

 
 

Khuzema from QualityPros
Specialty: IT Services
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

ease of use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Extremely easy user interface and feature rich product. Very easy to navigate throughout and quick response.

Cons

Found it difficult to set filters. Also faced some issues with content limit. Video are typically big in size.

 
 

Eric from EMC
Specialty: High Tech
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

It does what it needs to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It can easily be customized and the states are clear. Functionality-wise, it worked well for tracking task items.

Cons

The UI is a bit outdated. I definitely had a decent amount of trouble importing test cases from CSV, so the ease of use here should improve.

 
 

Sharath from Intuit
Specialty: Engineering
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2017

May 2017

A versatile tool to log and track tickets.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I find bugzilla easy to use with a good set of options which helped me to log defects and track them. This was extensively used in my previous workplace and the general consensus was positive. The bug status and resolution parameters with a set of APIs made it easy to have a wrapper around it and use it extensively in our automation. The notifications and search filters came in handy more often than I expected.

Cons

The UI has not aged well and looks dated. It needs a refresh which could attract more users. This tool has potential and could be used to track other issues and stories. Could be bettered to fit the agile model.

 
 

Niketan from Intuit
Specialty: Energy
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2017

May 2017

great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love bugzilla

Pros

it is easy in usage and its user interface is understandable for people without technical knowledge;it easily integrates with test management instruments,it automates documentation

Cons

its interface is too sophisticated, complain that it is hard to manage the logged in errors and that there are many defects in code of this instrument

 
 

cuie from Alpine Data
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

easy-to-use while might be more attractive UI

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

easy to use; more options to choose - almost include everything which must be included in a bug report.

Cons

UI not so attractive: too-tiny line spaces, may add more space and some bright color rather than grey.

 
 

Nataliya from Lyons Consulting Group
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Review of Bugzilla

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I like it a lot. Bugzilla is a great, helpful bug tracking tool and a project management platform.

Pros

I like nice user interface, It is very intuitive software, once I started using it, I did not have to put too much thought into it. I did not have to go through the training - it was easy to navigate.

Cons

I would like to see a better design, because this bug tracking system looks too plain on the front end. Some talented designers should be employed for that.

 
 

Sachin from ZEDO
Specialty: IT Services
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Good bug tracking system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's been very instrumental and handy in tracking and maintaining the bugs. Easy to segregate bugs based on the environment type, priority and product.

 
 

Aparanji from Igs
Specialty: IT Services
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Bugzilla is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am using this tool from past five years and I love it

 
 
 
Showing 1-20 of 23

Enrique from Infocenter
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Powerfull tool that's very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's really a good software to keep track of bugs filed in a project.

Pros

Extremely easy user interface and feature rich product. Very easy to navigate throughout and quick response.

Cons

Found it difficult to set filters. Also faced some issues with content limit. Video are typically big in size.

Review Source: Capterra
 

sriramani from AT&T past
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

Bugzilla is open source bug tracking tool software development and maintainence can be done through

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1.Bugzilla is an Open source!
2.license fee not required
3.no limit to the number of licenses.
4.Can be easily installed as wel as maintain, except when migrating from one version to other.
5.It includes main features/fields that are needed to log a software bug/issue.
6Bugzilla was helpful for defect tracking and managing the entire the project and organization.



Cons

customizing dashboard according to users preference to be there as well as project level documentations Bugzilla was not helpful for more advanced features like linking defects when a specific requirement fails to complete.

Review Source: Capterra
 


March 2018

March 2018

A great, but isolated bugtracker

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Creating and finding bugs in a matter of seconds, completely hassle-free.

Pros

Up until about a year ago, Bugzilla was the bug tracking application used in our company.
To cut right to the chase: as a user / bug reporter, Bugzilla was a dream to work with.
It's a school book example of how great free and open source software can be.

The interface is no nonsense. Very simple and clean, everything does what you expect it to do. No need to navigate through different submenus to do even the simplest of tasks. No options hidden behind mysterious hamburger menus or gear wheel icons. The most common things are but a click away.

This implies there is no or only minor explanation needed to get started with Bugzilla. Even some of our sales guys were easily and independently filing new bugs or searching for existing bugs, and that's definitely saying something.

One of the key aspects of a bug tracker is definitely the performance of its search functionality. This is a point where OTRS definitely scores. Its search is very fast and precise. Usually, jotting a keyword or two in the "Simple Search" is enough to find exactly what you need. For the rare cases where it doesn't, the "Advanced Search" definitely does the job, while really being "advanced" but in no way "complicated".

Little secret: even though all data from Bugzilla was copied to our new bug tracker when we made the switch, I still tend to go first to Bugzilla if I need to find an old bug. Simply takes me less time to find what I need compared to our new system.

Cons

I do understand why we moved away from Bugzilla. It is merely a bug tracker.
Bugs are meant to be linked to tickets, added to sprint plannings, maybe assigned to epics together with new features. You get the point. Bugzilla wasn't made for that.
Our new platform can do it all and more, in one single system.

Review Source: Capterra
 

Priya from Pinaki Technologies
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Bugzilla - Our tool to manage all our bugs, by adding the correct severity and allocation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. Ability to create multiple projects and teams within the tool.
2. Define various roles and permissions are driven by roles.
3. Update status and assign bugs to specific users.

Cons

1. The user interface can be made a little more appealing.
2. The summary interface can be enhanced by introducing a user controlled dashboard.

Review Source: Capterra
 


March 2018

March 2018

It does what it needs to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Easy to navigate and to browse, organize, and track bugs.
- It can easily be customized to adapt to project particularities.

Cons

- Really outdated interface. It needs a serious refactoring.
- Importing test cases from .csv files is not straightforward.

Review Source: Capterra
 

Tim from McGee Corporation

March 2018

March 2018

Bugzilla is functional but there are much easier to use products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Bugzilla is a functional issue-tracking system and it is free. It can be adapted to different needs fairly easily.

Cons

The user interface is the weakest part of this system. It is rather clumsy and confusing for the normal end user. That is unfortunate because that fact seems to dissaude those end users from reporting issues.

We have since moved on to other products.

Review Source: Capterra
 


January 2018

January 2018

Track your bugs with Bugzilla

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Bugzilla is an open source tools that I use to efficiently track issues. It comes with tons of useful features like: email notifications and reports & charts

It is very customizable flexible. It's also not too difficult to use.

Bugzilla gives me the ability to collaborate with my team without setting up meetings and the ease of logging, tracking and closing defects.

Cons

I think the UI could be better improved because the themes that are available online aren't the best. Bugzilla is an old tool so some additional work need to be done so that it can better align with the Agile practice.

Review Source: Capterra
 

Michael from Rochester Institute of Technology

December 2017

December 2017

I worked with this tool when I was an intern at a small engineering company.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

As an intern who was new to the technology development process in the real world, I found this tool to be intuitive.

Cons

The only issues that I encounter while using this tool were due to the fact that I needed to be brought up to speed on the terminology used by the verification engineers that I worked with and not related to the tool itself.

Review Source: Capterra
 

Ankit from Ciena

November 2017

November 2017

Good and versatile tool for bug filing with REST API support but it has customization limitation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. Bug reporting and tracking is easy
2. Email notifications can be enabled
3. Sorting of bugs is easy

Cons

1. Dashboard customization is not available
2. UI needs improvement because lot of scrolling fields are present

Review Source: Capterra
 

Bheesam from Ciena

September 2017

September 2017

Impressive features and functionalities, easy to use with and good gui look and feel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Feature and functionalities are quite good as compared to this other tool like JIRA. Various queries and number of feature provided are are self explanatory.

Cons

will be good if we can prepare "Help" Tutorial for this for new customer. This is easy to understand in current state but if a link to tutorials videos made user requires no external training

Review Source: Capterra
 

Shriganesh from SoftDEL
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

My experience is with Bugzilla comes from a market and tools research and benchmarking perspective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Enabled software delivery with superior quality code free from defects.

Pros

Below are the top 5 things that I like most about Bugzilla :
1. It is an open source widely used bug tracker
2. It is easy in usage and its user interface is understandable for people without technical knowledge
3. It easily integrates with test management instruments
4. It integrates with an e-mailing system
5. It automates documentation

Cons

1. Sometimes it becomes difficult to manage logged errors
2. User interface could be improved
3. Bug numbers are unique in a particular installation

Review Source: Capterra
 

Vidya from SoftDEL systems pvt ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

User handy to track work records

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy tracking of bugs

Pros

Graphical representation of bugs. Defect life cycle representation is good enough to add proper status of the bug .

Cons

User Interface (UI ) is not user friendly. Unable to understand the things initially. Requirement tracking mechanism is not there.

Review Source: Capterra
 

Bhushan from SoftDEL systems pvt. ltd, pune
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

I am using this from last 2 year it very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not need to keep the record of Bug in sense of excel sheet.
easily change the status of the bug. easily track the bug record.

Pros

We can log bug easily and have better functionality.
We can assign the bug to the respective person.
Developer has facility to change the resolved facility

Cons

I think UI type view of reported and resolved bug should be there.
Soeasily we can get the status of projects

Review Source: Capterra
 

Manoj from softdel systems
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

I am using Bugzilla for past 7-8 years for defect life cycle.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being a free tool it is easy for small companies to adapt with ease.

Pros

Easy to use search options of searching any defect Sorting search results with severities and other fields.

Cons

Difficult to analyse logging of the defect with respect to different logs that being attached and managing these attachments with history.

Review Source: Capterra
 

Devendra from SoftDEL Systems Pvt Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Great bug tracking software with lots of customization options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

1. Tracking of bugs is made every easy
2. Advanced search option is excellent with lots of options available
3. E-mail alert feature is nice to have and good part is it is customizable

Pros

1. E-mail notification alerts for bug and lots of configuration options for mail alerts
2. Filter options of all bugs made it easy to sort the bugs
3. Almost all options are available to raise a bug e.g. criticality, attachment options etc

Review Source: Capterra
 

Zebrran from SoftDEL

June 2017

June 2017

Bugzilla is good defect tracking tool which gives the complete buglife cycle scenario

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to log the defects

Pros

Its ease to use and install
it is an open source widely used bug tracker;
it is easy in usage and its user interface is understandable for people without technical knowledge;
it easily integrates with test management instruments;
it integrates with an e-mailing system;
it automates documentation

Cons

The UI is not that impressive, it should also contain manual for operation
If I have two products and I add a new bug to Product1, the bug number is 1.
If I then add a new bug to Product2, the bug number is sequential (ie. 2). In
this example there would be no bug number `2 for Product1. Ideally we would
want Product1 to have bug numbering sequentially specific to the product, so if there are 100 bugs for Product1 then the bugs are numbered from 1 to 100.

Review Source: Capterra
 

Shitalkumar from SoftDEL Systems Pvt Ltd

June 2017

June 2017

Easy and Effective defect management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-very simple to use software
-customization possible in various ways for user
-effective defect management and tracking to closure
-good user access management

Cons

-some cases workflow can be improved.
-can have improved reporting option in few cases.
-UI can be improved in many cases however works well for the purpose

Review Source: Capterra
 

Umesh from softdel.com
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Bugzilla - Best free tool for defect management - Easy to host and customize as per your use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Free defect management tool which supported all possible customization for our project !

Pros

Feature rich defect management tool that too with all possible customization for your project. Email notifications, bug tracking and comprehensive and bug reporting available . Report customization as per user choice is also available.

Cons

Integration with test case management tool can be provided with simple configurations. We should be able to generate a Release report just specifying the release number.

Review Source: Capterra
 

Arjun from Firstventure Corporation
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Very complicated bug tracking tool that doesn't have to be so complicated

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Open source bug tracking tool

Pros

The basics are easy to use. Free and open source option is available, which is great for young tech startups.

Cons

Installation was a little tedious. Configuration is very complicated. Some critical features didn't work as expected, forcing us to migrate.

Review Source: Capterra
 

Kshitij from Persistent System Limited
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

The best free bug-tracker.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This was the market pioneer for free-ware bug tracking. It is easy to set up and host on your office system.
Though the UI has a few things to be desired and you need to circumvent the lack of usability, but some good user training(which you will anyways be giving with process implementation with your team) helps a lot.

If you are looking for a free ware tool - esp where you need to start from scratch and have a limited budget, then look no further.

Major cons -
1. I felt the UI needs some improvement - alongwith Usability.
2. The other paid tools have good customizability - defining the workflows or even showing proper labels.

Overall Bugzilla has a proven track record of being a very good tool - esp for start-ups with less money and/or either a company or a new sub-department within the organization - where the management doesn't want to invest a lot of money.

But with good process definition and proper implementation(which will also help in long) these shortcomings can be overcome.

Though

Pros

1. Free of cost with updates.
2. Easy of installation.
3. Browser compatible- with most of the varieties of standard ones.

Cons

1. UI design not attractive.
2. Customization difficult.

Advice to Others

If you are on a shoe-string budget - this is God's blessing for you.

Review Source: Capterra