Bugzilla Software


 

Bugzilla is an open-source bug tracking software solution that enables software developers to track bugs and defects during software development. Features include automated bug detection, bug lists, patch management and web services.

Bugzilla’s Advanced Search feature allows software developers to create advanced search queries to track and list bugs. In addition, the platform shares automated email notifications whenever the bug tracking settings are changed.

Bugzilla’s Time Tracking feature enables executives to estimate time for debugging, track work hours spent and establish deadlines. It also shares bug list in extensions, such as Atom, Comma-Separated Value (CSV) and iCalendar.

Bugzilla allows managers and team leaders to assign and delegate bugs to different team members with the help of a drop-down list.

Bugzilla is available in multiple languages such as Spanish, Japanese, French and German.

 

Bugzilla - Add components
 
  • Bugzilla - Add components
    Add components
  • Bugzilla - Add products
    Add products
  • Bugzilla - Find bugs
    Find bugs
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

45 Reviews of Bugzilla

 

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Software Advice Reviews (11)
More Reviews (34)

Showing 1-11 of 11

ken from salesforce
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Good and Simple Bug Tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Bugzilla has all the features you need for bug tracking in software development. Ability to link issues together is a great feature. Able to create unique links to bugs for sharing.

Cons

The design and user interface seems a bit dated. Integration with Github needs more functionality. More customization options.

Review Source
 
 

Mary from Praekelt.org
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Does one thing and does it well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is decent, barebones bug management software. Easy to navigate and to browse, organise, and track bugs in software development.

Cons

Very old-school user interface. Tricky to integrate with more modern project/task management apps, although some of them are backwards-compatible with this tool.

Review Source
 
 

Dev from Damco solutions
Specialty: IT Services
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Track your bugs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Best part of bugzilla is we can customize this as per business needs. It is a open source , free tool. only customer support and maintenance need money

Cons

As comparison of JIRA, its very less feature because JIRA supported agile fully but its doesn't. But use as per your need or convenience.

 
 

Khuzema from QualityPros
Specialty: IT Services
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

ease of use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Extremely easy user interface and feature rich product. Very easy to navigate throughout and quick response.

Cons

Found it difficult to set filters. Also faced some issues with content limit. Video are typically big in size.

 
 

Eric from EMC
Specialty: High Tech
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

It does what it needs to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It can easily be customized and the states are clear. Functionality-wise, it worked well for tracking task items.

Cons

The UI is a bit outdated. I definitely had a decent amount of trouble importing test cases from CSV, so the ease of use here should improve.

 
 

Sharath from Intuit
Specialty: Engineering
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2017

May 2017

A versatile tool to log and track tickets.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I find bugzilla easy to use with a good set of options which helped me to log defects and track them. This was extensively used in my previous workplace and the general consensus was positive. The bug status and resolution parameters with a set of APIs made it easy to have a wrapper around it and use it extensively in our automation. The notifications and search filters came in handy more often than I expected.

Cons

The UI has not aged well and looks dated. It needs a refresh which could attract more users. This tool has potential and could be used to track other issues and stories. Could be bettered to fit the agile model.

 
 

Niketan from Intuit
Specialty: Energy
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2017

May 2017

great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love bugzilla

Pros

it is easy in usage and its user interface is understandable for people without technical knowledge;it easily integrates with test management instruments,it automates documentation

Cons

its interface is too sophisticated, complain that it is hard to manage the logged in errors and that there are many defects in code of this instrument

 
 

cuie from Alpine Data
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

easy-to-use while might be more attractive UI

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

easy to use; more options to choose - almost include everything which must be included in a bug report.

Cons

UI not so attractive: too-tiny line spaces, may add more space and some bright color rather than grey.

 
 

Nataliya from Lyons Consulting Group
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Review of Bugzilla

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I like it a lot. Bugzilla is a great, helpful bug tracking tool and a project management platform.

Pros

I like nice user interface, It is very intuitive software, once I started using it, I did not have to put too much thought into it. I did not have to go through the training - it was easy to navigate.

Cons

I would like to see a better design, because this bug tracking system looks too plain on the front end. Some talented designers should be employed for that.

 
 

Sachin from ZEDO
Specialty: IT Services
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Good bug tracking system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's been very instrumental and handy in tracking and maintaining the bugs. Easy to segregate bugs based on the environment type, priority and product.

 
 

Aparanji from Igs
Specialty: IT Services
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Bugzilla is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am using this tool from past five years and I love it

 
 
 
Showing 1-20 of 34


June 2018

June 2018

Decent for bug tracking, but that's it.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I liked the simplicity of logging and tracking bugs, plus it's free to any team that wants to use it.

Cons

Unfortunately, since it's open source and free it doe look a little dated compared to something like JIRA.

Review Source: Capterra
 

Paul from Future Gadget Lab

June 2018

June 2018

Got the job done

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The software's major strength is that it's basic and easy to use; there's not really any learning curve.

Cons

The strength is also a weakness, as it felt somewhat barebones and spartan with such a simple interface.

Review Source: Capterra
 


June 2018

June 2018

Our company uses this for bug tracking and fixes ion the design phase of our client work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is basic and easy to use. The layout of information flows very well and it is easy to search for the tickets you need.

Cons

It could have a slightly better interface. Something more pleasing and less bland but functionally it works well for our needs.

Review Source: Capterra
 

Permana from Bullseye
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Stable project management for software house

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has all the features for software development project. Integrated well with NetBeans IDE, so we can directly update tickets without opening BugZilla.

Cons

Before JIRA, this is the first choice for software development, but the UI needs some refresh to catch up with another todays software development project.

Review Source: Capterra
 

ravi from Open Access Technologies, Inc.

May 2018

May 2018

One of the best tool for tracking issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A handy tool for beginners, good tracking of the issues and all the emails are sent perfectly for every issue. We have resolved many issues of some of our softwares with it's help. The team is happy with the information tracking on issues.

Pros

We can link so many people to an issue and any findings will be reported to all the people in the email list. The database capabilities are very optimized. I think there is no match to bugzilla when it comes to pricing, an open source alternative to our worries. We have some great login options availaible with bugzilla.

Cons

Weak support with third party tools and low integration is making it fade. However a large community always has answers to your questions, but some questions still goes unanswered.

Review Source: Capterra
 

Arthur from DUOSHIRO
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Works if you don ´t need anything fancy and wants something free

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Well, the software is ugly and complicated but at least it´s free. You just need a place to host it and you´re good to go having headaches.

Cons

The interface is terrible, sometimes you will get lost in the application. You should consider this option only if you couldn´t find any other.

Review Source: Capterra
 

Ahmed from ANAcademy

May 2018

May 2018

It was the standard. Was...

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It's nice, but there are better solutions nowadays

Pros

Bugzilla has a long history as the go to bug tracking software. It's robust, full of features, and quite reputable

Cons

It's a bit complicated. Interface is archaic and doesn't cope with modern design principles, and sometimes installation and administration can be a nightmare!

Review Source: Capterra
 

Mohit from HCL Infosystems Ltd.
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Do its job well ! Good if not perfect.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A very cost effective bug tracking application which does its job well. No complaint as compared to price.

Pros

Main benefit of this software is its open source architecture. It carries virtually no cost and very good community support which provides guidance on virtually every aspect. Notifications are good and suits your need. Advance search options and report systems are efficient and does its job well.

Cons

As its open source so customization level is not very good. Navigation to errors is tricky and complex.

Review Source: Capterra
 

Hemant from Ciena India Pvt. Ltd.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

A good tool to manage the software development.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The tool, Bugzilla is very useful and helpful for bug tracking. It is quite easy to file defects/issues, track the bugs based. We can easily update the assignee, dev, and we can create multiple sub-releases. We can easily update filters and reports can be fetched easily.

Cons

More fields can be included to make the tracking easy. Overall the quality of the bug tracking software is good.

Review Source: Capterra
 


May 2018

May 2018

We used the product for tracking all of our software development bugs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to log bugs quickly for my team

Pros

It was quick and easy to report our bugs. I was able to enter the info necessary in a quick manner without spending a lot of time filling out unnecessary fields

Cons

I did find the interface to be a bit out of date. It seemed very 90's to me. I also had a hard time getting the reports out of the system

Review Source: Capterra
 


April 2018

April 2018

Simplest tool available for bug tracking.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. User friendly bug tracking tool.
2. One of the good tool to manage whole bug life cycle.
3. Simplest basic tool available in the market.

Cons

1. takes more time to load
2. No features for project management.
3. Cannot delete posted comments.

Review Source: Capterra
 

Enrique from Infocenter
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Powerfull tool that's very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's really a good software to keep track of bugs filed in a project.

Pros

Extremely easy user interface and feature rich product. Very easy to navigate throughout and quick response.

Cons

Found it difficult to set filters. Also faced some issues with content limit. Video are typically big in size.

Review Source: Capterra
 

sriramani from AT&T past
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

Bugzilla is open source bug tracking tool software development and maintainence can be done through

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1.Bugzilla is an Open source!
2.license fee not required
3.no limit to the number of licenses.
4.Can be easily installed as wel as maintain, except when migrating from one version to other.
5.It includes main features/fields that are needed to log a software bug/issue.
6Bugzilla was helpful for defect tracking and managing the entire the project and organization.



Cons

customizing dashboard according to users preference to be there as well as project level documentations Bugzilla was not helpful for more advanced features like linking defects when a specific requirement fails to complete.

Review Source: Capterra
 


March 2018

March 2018

A great, but isolated bugtracker

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Creating and finding bugs in a matter of seconds, completely hassle-free.

Pros

Up until about a year ago, Bugzilla was the bug tracking application used in our company.
To cut right to the chase: as a user / bug reporter, Bugzilla was a dream to work with.
It's a school book example of how great free and open source software can be.

The interface is no nonsense. Very simple and clean, everything does what you expect it to do. No need to navigate through different submenus to do even the simplest of tasks. No options hidden behind mysterious hamburger menus or gear wheel icons. The most common things are but a click away.

This implies there is no or only minor explanation needed to get started with Bugzilla. Even some of our sales guys were easily and independently filing new bugs or searching for existing bugs, and that's definitely saying something.

One of the key aspects of a bug tracker is definitely the performance of its search functionality. This is a point where OTRS definitely scores. Its search is very fast and precise. Usually, jotting a keyword or two in the "Simple Search" is enough to find exactly what you need. For the rare cases where it doesn't, the "Advanced Search" definitely does the job, while really being "advanced" but in no way "complicated".

Little secret: even though all data from Bugzilla was copied to our new bug tracker when we made the switch, I still tend to go first to Bugzilla if I need to find an old bug. Simply takes me less time to find what I need compared to our new system.

Cons

I do understand why we moved away from Bugzilla. It is merely a bug tracker.
Bugs are meant to be linked to tickets, added to sprint plannings, maybe assigned to epics together with new features. You get the point. Bugzilla wasn't made for that.
Our new platform can do it all and more, in one single system.

Review Source: Capterra
 

Priya from Pinaki Technologies
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Bugzilla - Our tool to manage all our bugs, by adding the correct severity and allocation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. Ability to create multiple projects and teams within the tool.
2. Define various roles and permissions are driven by roles.
3. Update status and assign bugs to specific users.

Cons

1. The user interface can be made a little more appealing.
2. The summary interface can be enhanced by introducing a user controlled dashboard.

Review Source: Capterra
 


March 2018

March 2018

It does what it needs to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Easy to navigate and to browse, organize, and track bugs.
- It can easily be customized to adapt to project particularities.

Cons

- Really outdated interface. It needs a serious refactoring.
- Importing test cases from .csv files is not straightforward.

Review Source: Capterra
 

Tim from McGee Corporation

March 2018

March 2018

Bugzilla is functional but there are much easier to use products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Bugzilla is a functional issue-tracking system and it is free. It can be adapted to different needs fairly easily.

Cons

The user interface is the weakest part of this system. It is rather clumsy and confusing for the normal end user. That is unfortunate because that fact seems to dissaude those end users from reporting issues.

We have since moved on to other products.

Review Source: Capterra
 


January 2018

January 2018

Track your bugs with Bugzilla

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Bugzilla is an open source tools that I use to efficiently track issues. It comes with tons of useful features like: email notifications and reports & charts

It is very customizable flexible. It's also not too difficult to use.

Bugzilla gives me the ability to collaborate with my team without setting up meetings and the ease of logging, tracking and closing defects.

Cons

I think the UI could be better improved because the themes that are available online aren't the best. Bugzilla is an old tool so some additional work need to be done so that it can better align with the Agile practice.

Review Source: Capterra
 

Michael from Rochester Institute of Technology

December 2017

December 2017

I worked with this tool when I was an intern at a small engineering company.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

As an intern who was new to the technology development process in the real world, I found this tool to be intuitive.

Cons

The only issues that I encounter while using this tool were due to the fact that I needed to be brought up to speed on the terminology used by the verification engineers that I worked with and not related to the tool itself.

Review Source: Capterra
 

Ankit from Ciena

November 2017

November 2017

Good and versatile tool for bug filing with REST API support but it has customization limitation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. Bug reporting and tracking is easy
2. Email notifications can be enabled
3. Sorting of bugs is easy

Cons

1. Dashboard customization is not available
2. UI needs improvement because lot of scrolling fields are present

Review Source: Capterra