About Bugzilla

Bugzilla is an open-source bug tracking software solution that enables software developers to track bugs and defects during software development. Features include automated bug detection, bug lists, patch management and web services. Bugzilla’s Advanced Search feature allows software developers to create advanced search queries to track and list bugs. In addition, the platform shares automated email notifications whenever the bug tracking settings are changed. Bugzilla’s Time Tracking feature enables executives to estimate time for debugging, track work hours spent and establish deadlines. It also shares bug list in extensions, such as Atom, Comma-Separated Value (CSV) and iCalendar. Bugzilla allows managers and team leaders to assign and delegate bugs to...

Bugzilla Pricing

Bugzilla is available for free of cost.

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Bugzilla User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4

Functionality

4

Showing 1 - 5 of 125 reviews

Anonymous

Verified reviewer

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Functionality

4

Reviewed December 2019

Good option for test case management

Its a great tool, if you have time and resources to install it and maintain it, it will serve you well in all your projects.

Pros

This is free software, that you can create your own server for it, and have total control over it. Configuration, users, permissions, etc. The only limit is the resources you are willing to invest in it.

Cons

Since this is free open source software, you have all the responsibility for maintaining your implementation of it. There is a big community using it, but you won't have direct support.

User Profile

Ramindu

Virtusa Corporation

Verified reviewer

Company size: 10,000+ employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

3

Value for money

4

Customer support

4

Functionality

4

Reviewed April 2019

Bugzilla: The grandad of modern bug tracking software

Bugzilla has been a part of our organization's roster of bug tracking tools for as far as I can remember, and has always been simple, effective and up to the mark in terms of managing large applications with a large number of issues being reported by an active QA team all day, every day.

Pros

Bugzilla has always been, and always will be one of the best and most well-known bug tracking tools. It is so well-known that it will get used as the basic yardstick against which other newer tools are measured. That being said, Bugzilla provides a simple interface which gets you towards getting your job done, which is to report/fix bugs, in a hurry. The controls are intuitive and self-explanatory. You don't need a huge manual to figure it out.

Cons

Throughout the years Bugzilla has been quite clunky at times with saved bug reports not getting saved, search not working properly etc., but the modern version has next to no issues.

Kshitij

Persistent System Limited

Verified reviewer

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

4

Value for money

5

Customer support

4

Functionality

4

Reviewed February 2017

The best free bug-tracker.

This was the market pioneer for free-ware bug tracking. It is easy to set up and host on your office system. Though the UI has a few things to be desired and you need to circumvent the lack of usability, but some good user training(which you will anyways be giving with process implementation with your team) helps a lot. If you are looking for a free ware tool - esp where you need to start from scratch and have a limited budget, then look no further. Major cons - 1. I felt the UI needs some improvement - alongwith Usability. 2. The other paid tools have good customizability - defining the workflows or even showing proper labels. Overall Bugzilla has a proven track record of being a very good tool - esp for start-ups with less money and/or either a company or a new sub-department within the organization - where the management doesn't want to invest a lot of money. But with good process definition and proper implementation(which will also help in long) these shortcomings can be overcome. Though

Pros

1. Free of cost with updates. 2. Easy of installation. 3. Browser compatible- with most of the varieties of standard ones.

Cons

1. UI design not attractive. 2. Customization difficult.

MANJU

Uvionics

Verified reviewer

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed July 2021

Great tool for bug management and tracking.

Overall, Bugzilla is a great tool for bug tracking and management, and it is available as an open source tool.

Pros

It is an open source tool for bug tracking and management. We can customize as per our requirements. It offers an advanced search option, it is very useful to find required data from the list. We can receive email notifications for the updates in bug. Also supports different type of charts and reports.

Cons

It would be nice to improve the mobile UI, now it is a little difficult to handle. Also, the customization needs an expert support.

User Profile

ravi

Open Access Technologies, Inc.

Verified reviewer

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

5

Customer support

4

Functionality

4

Reviewed May 2018

One of the best tool for tracking issues

A handy tool for beginners, good tracking of the issues and all the emails are sent perfectly for every issue. We have resolved many issues of some of our softwares with it's help. The team is happy with the information tracking on issues.

Pros

We can link so many people to an issue and any findings will be reported to all the people in the email list. The database capabilities are very optimized. I think there is no match to bugzilla when it comes to pricing, an open source alternative to our worries. We have some great login options availaible with bugzilla.

Cons

Weak support with third party tools and low integration is making it fade. However a large community always has answers to your questions, but some questions still goes unanswered.

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