--- title: "Bugzilla Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bugzilla. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bugzilla is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/bugzilla-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Small Business Project Management Software](https://www.softwareadvice.com/category/3618-small-business-project-management/) / [Bugzilla](https://www.softwareadvice.com/project-management/bugzilla-profile/) / Bugzilla Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/bugzilla-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/bugzilla-profile/alternatives/) # Bugzilla User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 136 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 3.9/5 - Value for money: 4.3/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 39 reviews (29%) - 4 stars: 76 reviews (56%) - 3 stars: 20 reviews (15%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Overall experience is that it is a good tool for defect tracking and gives user the flexibility of uploading test results in .jpg , .png and video format. - The interface of bugzilla is very attractive and useful for new users - Its a good Bug tracking tool, easy to enter all the details ### Most mentioned cons - Major drawback is it lacks the way to track exploratory testing results and can't automatically add test case execution results. - In a world where everyone is moving towards the cloud, on-prem solutions seem outdated, lack the required level of integrations with other cloud software and require skills that are harder to find for deployment and maintenance. - It was difficult to customize Bugzilla to use it in projects starting from scratch. ## Bugzilla customer reviews Showing reviews 1-25 of 136 (page 1). ### Bugzilla for bugs - Overall rating: 4/5 - Reviewer: Sahil S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used it for almost one year and have very good experience for this bug tracking software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Bug management software basically used to create and track the bugs in the application . It chart and graphs feature is very useful to see the progress of the bugs. #### Cons It is good but now their is many software who handle the bugs and project in single frame , so we do not need to purchase the software for only bug tracking. --- ### A Great bug Tracking Software tool - Overall rating: 4/5 - Reviewer: Sarath R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Bugzilla tool has always been is one of the best bug tracking tool, i used this tool around 2 years Easy to logging issue and tracking this tool every one easy to understanding #### Cons Bugzilla bug tracking tool lot of features is available, but some attachment file size limited --- ### Best tool for keeping development team and Support team on same page - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has help to reduce bad experience , earlier we reduce to forget about bugs but now we can keeptrack of all bugs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros we are saas based software and provide 24*7 support to our customers. Manytimes we receive bugs which we created on bugzilla and it is assigned to respective developer . This has streamlined our process . Automated email are sent to customers when bug is resolved. #### Cons nothing as of now just one thing that software gets slow at time apart from this nothing i can think of --- ### Good and versatile tool for bug filing with REST API support but it has customization limitation. - Overall rating: 4/5 - Reviewer: Ankit S. - Verified reviewer: Yes - Industry: Telecommunications - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. Bug reporting and tracking is easy 2. Email notifications can be enabled 3. Sorting of bugs is easy #### Cons 1. Dashboard customization is not available 2. UI needs improvement because lot of scrolling fields are present --- ### One of the best bug tracking softwares out there! - Overall rating: 4/5 - Reviewer: Prasuk D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software is free and provides some features are not there even in the paid softwares. This could be best choice for smaller organizations. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros There are a few things I would like to specifically point out: - Easy to Use, I had no experience of any bug tracking software before using Bugzilla and it turned out so easy and user-friendly. - Ability to filter out columns as per requirements, for example, the severity of bug, reporter, assignee etc. #### Cons - I felt that there should be an option to delete the comments within a period of time. - The column filtering could be made more user-friendly by adding checkboxes as in other management tools. - The attachments could be displayed in a better way (like a thumbnail). --- ### Best open source bug tracking solution - Overall rating: 3/5 - Reviewer: Muhammad Yousuf H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Bugzilla is best open source solution for tracking issues. I have used it my previous company and was quite satisfied with it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Tracking issues in better way is one of the most challenging task in software industry. Bugzilla not only by default provides one window solution for bug tracking but also since it is open source solution i can customize it for my need. Highly recommended if you want to design customize flow for issues tracking. #### Cons Although bugzilla provides all the features to handle tasks and user stories but product name give impression that it is specific to bugs only. This create confusion among new employees and they hesitate in using it for tasks and user stories. --- ### USed to love it - Overall rating: 3/5 - Reviewer: Olga K. - Verified reviewer: Yes - Industry: Publishing - Company size: 1001-5000 employees - Product usage: Used other for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was helping to keep bugs and all the issues, but it was seriously lacking a lot of functionality that any software company needs. No idea if it's any better today as I've been only using Jira for years by now. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros i didnt know any better and we could only wish for something like Jira :) It didnt exist then, so Bugzilla kind of worked for us, even though it was very buggy in those years. #### Cons It was failing pretty often, not much functionality at all, only some very basic functions. Comparing to Jira today, it was a very beginning of such products. --- ### Bugzilla is a most well-known bug tracking tool. - Overall rating: 4/5 - Reviewer: nuwan c. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. To get an idea about the bug tracking tool, this will be very useful. I report my first ever bug in Bugzilla. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros 1. Easy to use & understand the system. 2. Can manage the release versions & multiple projects. 3. Highly customizable for the bug tracking perspective. 4. Most of the major features are included. 5. Can export the bug list to a several documents types. 6. Can view the overall bug status. #### Cons 1. UI should need to improve. Sometimes it feels boring to use the system. 2. Animated gifs are not supported. --- ### A ideal product to track your bug history for Tester and Developers - Overall rating: 4/5 - Reviewer: Lahiru S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 1.) The best thing is the simplicity of the User Interface, anyone can easily understand. 2.) Ability to Establish workflows for the escalation process to track down. 3.) It is an opensource tool which can be accessible for any user. #### Cons 1.) Not cloud-based, if we have the option to do real-time collaboration this would be much effective. 2.) If it is a dashboard option provided, this would be much better to get the holistic situation at a glance. 3.) Reporting is not up to the mark --- ### Very easy to use defect tracking tool - Overall rating: 4/5 - Reviewer: John E. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros It has an interface that is simple and easy to use. Email notifications are usually received very quickly. Workflow is easy to customize using the check feature. It's open source, which means there's no licensing fees. #### Cons The UI, though simple and easy to use, feels a little bit old and needs to be upgraded. --- ### Bugzilla : The ultimate bug tracking tool - Overall rating: 4/5 - Reviewer: shelly b. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is that it is a good tool for defect tracking and gives user the flexibility of uploading test results in .jpg , .png and video format. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros The most important Pro of bugzilla is the ease of use. Freshers can easily get a hand of it and focus on testing rather than learning a tool to report the bugs found. #### Cons Major drawback is it lacks the way to track exploratory testing results and can't automatically add test case execution results.It takes a lot of time to fill up all the bug description form. --- ### Good option for test case management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its a great tool, if you have time and resources to install it and maintain it, it will serve you well in all your projects. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros This is free software, that you can create your own server for it, and have total control over it. Configuration, users, permissions, etc. The only limit is the resources you are willing to invest in it. #### Cons Since this is free open source software, you have all the responsibility for maintaining your implementation of it. There is a big community using it, but you won't have direct support. --- ### Great free alternatives to JIRA - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this product has been a great tool for our project management needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros BugZilla was easy to set up, very easy to customize, and a nice budget solution to teams wanting to get started with project management. #### Cons The User Interface for BugZilla is not as sleek as other products like JIRA from Atlassian. But, if you can get around that, it has wonderful features and customizability. --- ### Ok Software - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros It tracks bugs which is the only feature I used. I used it at a startup I worked at. #### Cons Comparing it to other software is like comparing DOS to Windows. It doesn't combine project management features like other programs. The search mechanism is really bad. Also, nothing can be edited which is terrible even if you have a spelling mistake. It's like watching a conversation in text-messages sometimes. --- ### Sufficient bug-tracking system for small projects - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I thing the biggest advantage of Bugzilla is how easy it is to navigate across reported issues data. One more thing I liked is short installation and learning curve. We were a small project of 30 people and we needed something cheap and easy to onboard for bug tracking. We never regret we went for Bugzilla. #### Cons Only available via web UI. Works really slow via mobile browser. --- ### Great for bug tracking but lack in other features - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Bugzilla gives great audit trail and incident tracking is impeccable. Its easy to use by both engineering team as well as the business team #### Cons Comments and communication can be improved upon. Notification system remains inconsistent --- ### Great tool for bug management and tracking. - Overall rating: 5/5 - Reviewer: MANJU P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Bugzilla is a great tool for bug tracking and management, and it is available as an open source tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an open source tool for bug tracking and management. We can customize as per our requirements. It offers an advanced search option, it is very useful to find required data from the list. We can receive email notifications for the updates in bug. Also supports different type of charts and reports. #### Cons It would be nice to improve the mobile UI, now it is a little difficult to handle. Also, the customization needs an expert support. --- ### Easy to use bug tracking tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros It has a clean interface and it's easy to get started. #### Cons It is not very customizable and does not have many user accessibility features. --- ### Easy to work with open source software - Overall rating: 5/5 - Reviewer: Varsha T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 2/5 #### Pros The best part about bugzilla is about it being free and open source which gives smaller companies with limited resources, power to install and maintain their own of bug tracking with bugzilla #### Cons The free version had a lot of limitations when it came to tracking the life cycle of the bugs and at the same time linking it with Agile tracking software was a pain too since we had to keep using soft links everywhere --- ### Bugzilla - Overall rating: 4/5 - Reviewer: Vishal K. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to useEasy to track the bugsUser Friendly #### Cons Its is having a very basic UI needs to be updated and addon packages should be integrated --- ### Tackling Software Glitches with Ease - Overall rating: 4/5 - Reviewer: Derrick X. - Verified reviewer: Yes - Industry: Program Development - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We recently reported a problem with an app feature, and Bugzilla helped me provide all the necessary details for a quick fix. #### Cons The interface is a bit old-fashioned and hard to use, especially for new users. --- ### A versatile tool to log and track tickets. - Overall rating: 5/5 - Reviewer: Sharath D. - Industry: Mechanical or Industrial Engineering - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I find bugzilla easy to use with a good set of options which helped me to log defects and track them. This was extensively used in my previous workplace and the general consensus was positive. The bug status and resolution parameters with a set of APIs made it easy to have a wrapper around it and use it extensively in our automation. The notifications and search filters came in handy more often than I expected. #### Cons The UI has not aged well and looks dated. It needs a refresh which could attract more users. This tool has potential and could be used to track other issues and stories. Could be bettered to fit the agile model. --- ### Best open source bug tracking tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful Experience.I have been using this tool from 3-4 years. Best open source tool #### Ratings breakdown - Ease of use: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros It is one of the best bug tracking tool. User can customize the setting as per his her requirement. #### Cons There is nothing bad about this tool. All the fields are there to filter out the data correctly. --- ### Bugzilla is functional but there are much easier to use products - Overall rating: 4/5 - Reviewer: Tim F. - Verified reviewer: Yes - Product usage: Used other for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Bugzilla is a functional issue-tracking system and it is free. It can be adapted to different needs fairly easily. #### Cons The user interface is the weakest part of this system. It is rather clumsy and confusing for the normal end user. That is unfortunate because that fact seems to dissaude those end users from reporting issues. We have since moved on to other products. --- ### One of the well-established bug tracking tool in the market. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use it as our bug tracking tool in our company. We are really happy with the tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Search tool is amazing, Open Source, so no licensing fees. Also, it is cloud based. Time Tracking feature enables to estimate time for debugging. #### Cons User interface can be improved. Apart from that, I don’t see any con's with this tool. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/bugzilla-profile/reviews/?page=2) --- Bugzilla Reviews, Pros and Cons - 2026 Software Advice