Calamari vs Zoho Desk

RATING:

4.7

(540)

Calamari has 540 reviews and a rating of 4.71 / 5 stars vs Zoho Desk which has 2144 reviews and a rating of 4.51 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (540)
4.5 (2144)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 1, 2024
April 17, 2024
Pros/Cons
  • Pros

  • It helps us to better organize our work, especially when we need to work remotely on different terms - with full/part-timers, interns and its developers.
  • Also my favourite part is the ease of contact with customer service who are very fast, helpful and friendly and always solve my problems even when it's something specific for my organisation.
  • Cons

  • A reporting options are horrible. From an accounting perspective, I am unable to get what I want.
  • The balance of time off can be confusing for employees the way it is laid out.
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  • Pros

  • The software is pretty; the user interface is very attractive and impressive. It does seem well developed.
  • I have been using SaaS products from Zoho for more than 7 years and they keep getting better every time. I really enjoyed Zoho desk for the better overview on incoming information.
  • Cons

  • If you want to use your own domain email address, instead of some weird address that is not easy to remember then you're at a bit of a loss.
  • The software was difficult to navigate and ultimately setup. I found it confusing and not very intuitive or straight forward.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos