Product is very simple to use and very easy to navigate. Just a little bit of improvement of the page and it will be good to go.

Time tracking feature is very useful. Unlimited team handling is one of best option.

Easy to use and handle projects. My favorite feature is basic package contains unlimited users that's a huge advantage for big teams.

The customer service is beyond expectations and the way their person patiently supported me to explore all the features of Casecamp is just awesome.

Casecamp is has all the appropriate features to manage any project with a clean interface and functionalities. The Gantt chart is very helpful to monitor the progress of the projects in all stages.

After carefully reviewing, we found CaseCamp best suited for our needs. There iOS app is very well developed and easy to use.

It was not at all complicated to pickup and use. They hide all the complicated tools but you can find them if you need it.

For example, there is an empty box on project homepage which gives a feeling of something missing from there. The calendar screen has arrows on top and bottom on month name instead of sides.

It also had good pricing as compares to other similar softwares.

Say anyone can use this software for almost any project. It has very good budget management system and integrations,and very helpful and active customer support.

Fantastic product that makes it easy to manage projects, tasks and issues logged by customers and for resolution by our development team. Makes tracking and monitoring easy - even for a manager.

A good tool which helps alot and having multiple features to manage your project.

Our customers love this product which can do project and product management. Also easily integrated with GitHub.

CaseCamp comes bundled with couple awesome features like.

Great ticketing system, Employee Tracking, Unlimited coding, Collaborate via cases & groups, Payroll and API for $ is a great price and this software does work with some great support by this team.

I'm very pleased with customer service and people skills. Would highly recommend working with this company and staff.

Time management, report generation, easy to use chat functionality, very good integration features.

Techies who are struggling with project management can use this application.

Very useful and helpful. Almost everything is covered, works smoothly and very detailed it is user friendly also.

We had a few limitations before, but it was nailed out in casecamp. Its good to integrate with my team and hoping to bring in communication portal with casecamp.

Its absolutely GREAT, I hope I will have the opportunity to use it in the future.

Great price and great value. Consolidate all of my tools.

Since there are many functionalities somewhat difficult to handle.

The system was easy to use and the customer support was really helpful. The  video session made us feel easy with the system.

It is an excellent project management tools, it helps us to track progress on every task,  share resources, and improve team comunication.

So hard to view information. Customer support is not good at the moment.

Some of the tabs/ modules does not seem to work correctly. It may be due to broken links or any other back end issue.

But using Case Camp Impossible is made possible. We can provide the agreed upon quality within the given Time and Cost which is leading to a Successful Business and High-End Customer Satisfaction.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

CaseCamp by DevelopScripts is a cloud-based project management solution designed for businesses of all sizes. The product caters to both in-house as well as outsourced IT development teams. It offers resource management, budgeting, project roadmaps, time tracking and reporting functionalities within a suite. Android and iOS apps are available.


CaseCamp features location tracking, which allows managers to track the location of their remote staff. The product also allows users to track the amount of time spent on projects and incorporate the information in payroll calculations.


CaseCamp also features case management, which allows users to create tickets, assign them to people and update the status as they are moved along the pipeline. Project managers can also track the projects from a dashboard.


CaseCamp offers live chat, which allows users to collaborate on a task. The product also offers integration with GitHub.



LongDescription

Milestone Tracking

Surveys & Feedback

Release Planning

Idea Management

Task Scheduling

Project Planning/Scheduling

Project Management

Gantt/Timeline View

Product Roadmapping

Resource Management

Calendar Management

Collaboration Tools

Risk Management

Testing/QA Management

Cost-to-Completion Tracking

Mobile Access

Requirements Management

Agile Methodologies

Issue Management

Client Portal

Workflow Management

Percent-Complete Tracking

File Sharing

Time & Expense Tracking

Reporting/Project Tracking

Billing & Invoicing

Budget Management

Reporting/Analytics

Prioritization

Task Progress Tracking

Task Management

Document Management

Recurring Tasks

Web browser (OS agnostic)

We have cloud for 25 /month and  software with source code to customize

24/7 (Live Rep)

51-200

201-500

CaseCamp

Live Online

Documentation

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Contact Database

Widgets

Monitoring

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

CaseCamp vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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