Shortcut vs NetSuite OpenAir

Shortcut has 173 reviews and a rating of 4.62 / 5 stars vs NetSuite OpenAir which has 34 reviews and a rating of 3.97 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.62 / 5 (173)
3.97 / 5 (34)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4.5 / 5
3.5 / 5
Functionality
4.5 / 5
3.5 / 5
Last Review Written
October 11, 2021
August 26, 2021
Pros/Cons
  • Pros

  • This makes it easy to convey to our users what timeframe they can expect to have things resolved and new features released.
  • So easy to use and lots of ways to customize to work for your team. Their blog is helpful and Customer Service team is.
  • Cons

  • Some technical bugs that come about (and no way to avoid upgrading versions) because it's a web app. Mobile app could also use some work.
  • I have not come across any least features as using it for very limited purpose to report and track the project tasks and hours.
  • Pros

  • Tracking project progress and time is the only thing this is good for. Heaven forbid you forget something and you have to start all over.
  • I like the ease of use, seamless integration with most major platforms, flexibility and value proposition.
  • Cons

  • If you are a small company, the assigning of resources can be frustrating, as we are an all hands on deck organization, so resources are often double booked, which can create confusion in OpenAir.
  • The drop downs didn't toggle well and data would have to be refreshed all together to get the correct information in the drop down in case you wanted to see a different client.
Pricing Range
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FrontRunners

2021

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32 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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