Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment.

Confluence’s editor feature allows employees to create content such as meeting notes, product requirements and research reports. The solution enables managers to review and share feedback in documents themselves.

Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. The system lets managers restrict access to confidential data and collaborate within closed groups. Users can publish, organize and access company information in a central location.  

Confluence's task management feature allows managers to delegate, monitor and track changes to tasks assigned to each employee. The task management feature updates managers with status on tasks that are completed, impending, or overdue. The software integrates with JIRA to enable project transparency.



701 Reviews of Confluence

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 701 reviews

December 2018

Victor from Netpeak Software

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Advanced wiki system for accumulating knowledge

Pros

We collect all the useful materials from the IT sphere in the corporate wiki-system Confluence. Thanks to this, you can always get access to useful articles on various topics. There is the possibility of evaluating each material likes.

Cons

The main disadvantages of wiki-system Confluence relate to the collaboration system. First, there is no full-featured instant messaging feature inside the platform. Secondly, you cannot track the progress of tasks.

December 2018

Theresa from Automotive

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Easy to use

Pros

The software provides me with everything I need to publish about different stuff within the company. Makes things easy for me to use.

Cons

There is nothing to change about this software at the moment.

December 2018

Christian from OCHIN, Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Confluence is Great for Creating a Wiki Site

Pros

I like how my company’s Wiki (built on Confluence) is used real time for meeting minutes. Upon saving, meeting attendees can refresh to see up-to-date content.

Cons

Having a required date and user time stamp on pages is helpful.

December 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Imagine a website for your company internally

Pros

Where i work we use confluence as a way of spreading any kind of internal news, also we created a page for each department to know who works there and what they do. Any kind of infos for the company is also on Confluence. Its more of a way of connecting people internally and works amazing.

Cons

Different templates to keep it fresh and keep people continuing visiting confluence.

December 2018

Michael from IntellectSoft

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Space optimization application

Pros

In the application I really like that with the help of this product it has become much more convenient to collect, organize and store information. Very accessible and intuitive interface allows you to master the skills of work, even a novice in the field of programming.

Cons

Not too wide list of integration with various third-party services. The rest of the application is worthy and with competent modifications has all chances to become popular and in demand.

December 2018

Isley from University of Kansas

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Like the name suggests, this is the ultimate shared workspace!

There is currently no other collaboration software out there that that can compare to Confluence.

Pros

Versatility is the name of the game here with this powerful and user friendly tool that allows you to manage documentation for any area of your company. Featuring a host of super flexible widgets, you can create everything from calendars for your team to notes for your meetings. So many features, you'll be discovering new, brilliant tools daily!

Cons

Some of my staff has found the permissions confusing, but they quickly figured them out.

December 2018

Kyle from Farmhouse Delivery

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

5 of 5

December 2018

Solid UI and way better than SP

Pros

Confluence is very easy to navigate and the search function is extremely intuitive (more so than SharePoint). Overall, I find it very adequate for it's stated purpose

Cons

More solid workflows would be helpful (like MS Flow). I think also better integration with Slack or MS Teams might be helpful as well. I haven't tried the mobile app but knowing Atlassian, I'm sure that it's an amazing app.

December 2018

Chad from Kryterion

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Excellent addition to JIRA

Pros

It is simple to create new spaces and it is great for documenting/linking to our REQs in JIRA.

Cons

We just updated to the latest version and it took weeks to get everything working correctly. The calendar stopped functioning which is critical to our teams.

December 2018

Qiang from NetApp

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Nice documentation tool

Pros

Easy to view, create, and edit a page. There is almost no learning curve associated with this tool.

Cons

So far, there is nothing I could find that I have any grudge about it.

December 2018

Jennifer from The University of the Arts

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

5 of 5

December 2018

Confluence is great

Pros

I love Confluence for documentation. It is easy to use and well organized. It is also easy to integrate with other software.

Cons

I love this product. I really don't have anything negative to say.

December 2018

Cameron from RE/MAX INTEGRA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

December 2018

Project Wikis made easy

Pros

The integration with Jira and the rest of the atlassian suite is fantastic

Cons

It would be good to have some templates to get you started

December 2018

Andrew from Flexport

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

December 2018

CONFLUENCE!

Pros

Confluence has tons of functionality and is good for building really in-depth articles will lots of parts and pieces to it. It has great functionality in segregating and organizing the data. It is more functional than most products that offer similar services.

Cons

Con is that this can lead into very narrow topics that are can get very confusing over time. I have run into glitches sometimes using their own tree features that would prevent us from loading the page. Admin rights on who can do what can get very confusing.

December 2018

Rony from ActivePlatform

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Platform for quick data retrieval

Pros

Using Confluence, we have the opportunity to create enlarged text documents, add files, and also insert entire sites. With its help, it is convenient to add content and ensure its protection.

Cons

There is no built-in HTML editor for working with documents. In addition, there is no system for messaging between team members, as well as very little integration with other resources.

December 2018

Tanya from SSA LTD

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

A good option for storing work files

Pros

With the start of using Confluence, we were able to more simply organize the storage of different types of files used in our company. Many of the available plugins and integration with Jira make it possible to achieve high productivity of the workflow.

Cons

There are no tools that could be useful in the process of working together on projects. The search function needs to be improved, because it is not complete.

December 2018

Mariia from Svitla Systems, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Good app

Pros

We use the application for quite a long time, we did not have time to get disappointed. Excellent opportunities for collaboration and database management. There is a function of developing technical documentation and file sharing between employees.

Cons

In comparison with the more popular Bitrix24, the product has a lower degree of integration with various services. No resource and document management functions. No time management.

December 2018

Stephen from Nike

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Documentation Dream

Pros

This product is a dream for documentation. My team came to Confluence with zero documentation for our program and very quickly turned it around and now every process we have is perfectly documented. Links, diagrams, etc are fantastic!

Cons

Page permissions can be a bit of a pain, as parent page permissions aren't inherited for every child page.

December 2018

Yana from Internet marketing agency Netpeak

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Wiki system for quickly learning remote employees

Pros

We often hire new employees to a company that work remotely. For quick staff training, we use the Confluence Wiki system, which contains the most useful marketing materials. Also this tool allows you to set tasks for employees.

Cons

Wiki-system Confluence offers basic task management functionality, but there are no important tools: tracking the current progress of the project, forecasting results, fast messaging within the system.

December 2018

Grigory from Global Services at Luxoft

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Good information systematizer

Pros

After this application appeared in our company, it became much easier to store various kinds of files. Very intuitive interface, user-friendly controls, you can leave comments. The program left a positive impression.

Cons

It seemed to me that the project tree was not fully thought out, I would like to streamline it a bit. The rest of the complaints about the operation of the tool I did not have. I recommend to try and express your own opinion.

December 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Sluggish but Essential

Pros

How it connects to JIRA so seamlessly, and how customizeable each page is.

Cons

A few things:
each page loads pretty slowly
Previewing customizations to each page is a pain - this could be made much easier
The UI is not terribly intuitive

December 2018

Gregory from Exadel

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

In some places incomprehensible navigation

Pros

Most importantly, Confluence is synchronized with other Atlassian products without any difficulties. There is a significant amount of visual tools that provide the ability to organize our work data.

Cons

Navigation in the admin panel is not completely clear to me, so I had to spend quite a lot of time studying it. Search must be improved.