Confluence Software


Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment.

Confluence’s editor feature allows employees to create content such as meeting notes, product requirements and research reports. The solution enables managers to review and share feedback in documents themselves.

Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. The system lets managers restrict access to confidential data and collaborate within closed groups. Users can publish, organize and access company information in a central location.  

Confluence's task management feature allows managers to delegate, monitor and track changes to tasks assigned to each employee. The task management feature updates managers with status on tasks that are completed, impending, or overdue. The software integrates with JIRA to enable project transparency.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

484 Reviews of Confluence

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  • Verified Reviewer

    Number of employees: 5,001-10,000 employees

    August 2018

    File sharing and collaboration for projects made easy

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    A central repository for project files and documentation like Confluence is a very helpful tool, especially for larger teams. Based on the popular JIRA design, Confluence offers an easy way to link JIRA tickets to their respective pages in Confluence, so the two tools work well together.

    Cons

    Project pages can sometimes appear lengthy if there are a lot of revisions or additions over time, and it's hard to follow the history of a page. A timeline view would be really helpful in this regard.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Eric from LIVE Competition

    Number of employees: 11-50 employees

    August 2018

    helps you be confluent in your company

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    confluence allows an organization to effectively share its knowledge across all individuals whether theyre a seasoned veteran or a new intern. Confluences ability to create pages is the most effective way for me to share knowledge in my organization

    Cons

    Sometimes things may get lost in the pages and pages of information, but partly on our teams fault for not providing concise and condensed information

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Perhaps the Best Collaboration System Ever

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    My favourite feature is perhaps its most basic feature - Documentation.
    I love that most questions can be answered by "Have you checked on Confluence?"

    Cons

    The Gliffy plugin seems to report problems occassionally. Then I have to wait for the next update of either the web browser and/or the Gliffy plugin and/or confluence before I stop getting the error messages.
    Its still usable - just a pain to have to click the "Do not send report" - anytime the error pops up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    August 2018

    Confluence is practical though not the most intuitive platform

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Confluence helps us store content for our employees for equity purposes and it's proven to be useful when using it with Service Desk.

    Pros

    Once I learned how to use confluence, it was pretty easy to edit articles, create/embed brand new articles. It is also pretty easy to create page with a series of links for articles that people can click into.

    Cons

    It's not a very intuitive user platform, and I had to sit down with someone to learn navigation. Really it's not that so hard to use, but it has a rather unwelcoming look that may confuse users looking to read from the data base. I think the lay out could be more simplified and not look like the engine of a car (a view that really the editor should only see).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Evgeny from Luxoft

    Number of employees: 501-1,000 employees

    August 2018

    Excellent functionality, but the system is very expensive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Basically, we use Confluence to prepare technical documentation for already ready projects. It is very convenient that the application allows you to import and export information stored in different formats, view documents and make edits to them. It is also convenient that members of the same team or working group have joint access to information on the project they are working on.

    Cons

    As for me, the main drawback of this software is its cost. In my opinion, it is very overpriced.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Matthew from Turner Industries

    Number of employees: 10,000+ employees

    August 2018

    Worked great for our organization

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Gave us a one-stop-shop for our Knowledge Base at an affordable price.

    Pros

    Offered a variety of integrations. Only paid per login user so we were able to utilize it for our Knowledge Base at a fraction of the cost of most alternative solutions.

    Cons

    It is kind of hard to maintain the local server version of the software. Always seems to be some bug/glitch that requires the whole server to be rebooted, etc. (wish we would have chosen the cloud version).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Artem from Softline Group

    Number of employees: 501-1,000 employees

    August 2018

    A good application, fully compatible with other Atlassian products

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Confluence has a lot of useful functions that help to optimize the work of our company. Its main advantage is that it is fully compatible with other Atlassian products. Another point that I would like to draw attention to users is the presence of a powerful built-in text editor, in which it is easy to create documents that are diluted with multimedia inserts.

    Cons

    The interface of the application I would not call simple, convenient and intuitive. Despite the fact that I work in a large company, I still use the application at most a half, the rest of the functions I would like to just hide.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Maria Agnes from CWB National Leasing

    Number of employees: 501-1,000 employees

    August 2018

    One of the greatest tools to collaborate and build project knowledge base

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    A great collaboration tool where all project documents (from major project plan to reports to release cycle to simple meeting notes) can be organized and shared in one centralized location.
    The confluence editor feature makes it easier for me to create documents, review and share feedback and changes can be tracked thru page histories.
    Spaces are well organized and structured. There are page shortcuts, page trees, breadcrumb trails that aid users to navigate between pages and information.
    It is easy to build links within pages by adding an anchor. You don't need to remember which part of the page you have read a certain information and do page scroll.
    I like the gliffy plugin. Whenever I need to embed a workflow diagram, adding gliffy makes it easier to attach flowchart, it's dynamic as changes in the diagram is reflected in the page.
    I can highlight people in my reports or meeting notes by tagging them
    Documenting a test report is easier with the JIRA integration - JIRA issues highlighted and linked and JIRA issue filters can be embedded and since these two (JIRA and Confluence) work hand in hand, it makes delivering software in agile approach a lot easier.

    Cons

    To beautify your confluence page, you need to know which macros and plugins you need to add but by doing these, one needs to have very basic knowledge in html or programming which could be a learning curve to most people. But lots of how to videos are shared by Atlassian and lots of documented procedures are out there shared by experienced users. One just need to be resourceful. The challenges in embedding spreadsheet with macros and formatting tables are not a challenge anymore if you know what macro or plugin to use.

    Another issue is sometimes finding the information you are seeking is not successful and sometimes the information search for spans to multiple pages - but information actually can be managed by adding labels which again boils down to the user having the knowledge that this feature exists.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Great tool for documenting things

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Confluence has a very intuitive (with some minor exceptions) design. We found it to be a easy to use tool, with lots of tools for managing the content. One of the nice features is the templating. There are lots of pre-built templates, which saves time when starting off a new document.
    The fact that it seamlessly integrate with Jira is also a big pro for us, same as keeping track of versioning of our documents.

    Cons

    Once in a while, we notice performance lacking, however it doesn't happen that often, so it's not too bothersome. No other issues noticed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    August 2018

    Awesome knowledge base

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simplicity and structure, very usefull for gathering knoledge.

    Cons

    Takes huge amount of memory and with huge data could be slow (at least in older versions)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Victor from Industrial Automation

    Specialty: Engineering

    Number of employees: 2-10 employees

    August 2018

    Confluence

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great sharing tool on a large scale, easy to create new document, manual, etc, can create reports referencing work with JIRA

    Cons

    Some integration features are difficult to figure out, hard to find something if there's too many items

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Makenzie from IS

    Number of employees: 11-50 employees

    August 2018

    All of our requirements in one spot

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This product has kept our team much more organized. Not only is it a centralized place for our ideas, but a place for us to document final decisions on large projects. We document expected functionality and everything else in between. It's the simplest solution to keep every idea in one spot. Kicking myself for not utilizing this product sooner.

    Cons

    Very little cons about this product. It integrates with all of my other solutions and like most Atlassian products, gives me more than I would have thought I needed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 10,000+ employees

    August 2018

    confluence is a software which help organize team work

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    it is good.

    Pros

    in every team they require one place where they can get each single detail of team so they do'nt invest their time on searching. In confluence they can centralized each activity of team at one place.Team can see even team vacation calendar so they can get know who are on leave and when.All team related document they can keep there like application architecture,technical document ,knowledge transfer document ,training video/document .It is easy to share all small detail with team member.You can share conflounse with JIRA also and most important thing you can create many version of one document.

    Cons

    I face many time browser issue with confluence and some time notification feature of confluence does not work properly so when you use it make sure you are using correct browser otherwise you will not be able to use it properly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    A great tool to keep teams together

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use Confluence to publish out information and reports to other members of the company and the team. It's a great tool to publish out work from other tools where access and licenses are limited. It helps keep people from different teams in our company and from different areas all around the world on the same page.

    Pros

    It's a great sharing tool to allow others visibility and ability to edit collaborative work on a large scale.

    Cons

    Some of the integration features are difficult to figure out if you do not have a development background.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    August 2018

    Good wiki and documentation tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Confluence is a good documentation tool for our team

    Pros

    Confluence functions as the Wiki for our team and helps to document and have proper traceability across projects spanning multiple teams. It has a very easy to user interface and the updates and very seamless along with proper history tracking capabilities to help understand updates to critical documents for the projects.

    Cons

    It can sometimes be difficult to find documents and the search feature on the confluence website is pretty basic with lack of advanced options.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    August 2018

    Great tool for knowledge base and centralization of documents

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I use this tool everyday in my work as it contains our manuals, project documentation, system functionalities and a lot more. A great tool, indeed, to help you and your team to access centralize documents, share information etc.

    Cons

    Sometimes finding article/s can be a bit difficult.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 10,000+ employees

    August 2018

    One stop shop for documentation

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using confluence for more than a year and it has really helped us to achieve the documentation/collaboration we had thought to implement. Project managers are using it to store project plans and integration with Jira is actually a love to have benefit. Architects are using it to store/share the architecture related documentation and integration with Draw.io and Visio is a wonderful feature.

    Pros

    Ease of use
    Integration with almost all other products
    Sharing with team members

    Cons

    Would be great if licensing cost can be a little less

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Feynman from Gigster

    Number of employees: 51-200 employees

    August 2018

    Decent wiki solution with tight JIRA integration

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Being able to link issues and create reports referencing work in JIRA

    Cons

    Collaboration is non-existent and when two users save the same page it overwrites each other and causes lost work. Access control is also not very obviously due to permissions cascading.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sam from LifeFoundry Inc

    Specialty: Research & Development

    Number of employees: 11-50 employees

    August 2018

    Excellent addition to our documentation suite

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is great for managing and documenting the knowledge created in the company. This can be anything from 3D models to information acquired from the customers in different meetings or just general content, guidelines and trainings that are required for the onboarding process of new hires.

    Cons

    The setup was not very straightforward and we set it up in our server. I hope they do provide a cloud version that requires less setup time

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Confluence Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great collaboration tool. Integrates perfectly with JIRA and my team loves it.

    Cons

    It can have a slightly improved user experience, especially for new users.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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