Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment.

Confluence’s editor feature allows employees to create content such as meeting notes, product requirements and research reports. The solution enables managers to review and share feedback in documents themselves.

Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. The system lets managers restrict access to confidential data and collaborate within closed groups. Users can publish, organize and access company information in a central location.  

Confluence's task management feature allows managers to delegate, monitor and track changes to tasks assigned to each employee. The task management feature updates managers with status on tasks that are completed, impending, or overdue. The software integrates with JIRA to enable project transparency.

File overview
File overview
File overview
File collaboration
File collaboration
Feedback
Feedback
Editor
Editor

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



576 Reviews of Confluence

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 576 reviews

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Seamus from Servasport

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Sprint Reviews are a Dream

Pros

Accessing the software developments teams notes and continuous sprint reviews to view and feedback any issues to senior management and clients.

Cons

It can be complex as a beginner to get a hang of when there is an expectation within a company to pick this up instantly. The software can be difficult so hot to guides easily accessible within the software would be great instead of wasting time trying to figure our all of the buttons.

Peter from Koala Publishing

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great for team collaboration

Pros

It's a great application which allows for real collaboration between all users. Online editing works well as does importing information from other applications.

Cons

Cost is the main barrier for me in relation to confluence. Ideally I would like to see additional price breaks for total number of users.

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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

October 2018

Confluence for Knowledge sharing

Overall I'm very happy with Confluence, am able to document meetings, methodologies and a whole lot more within our entire team of 250+

Pros

Confluence in a sense is like an intranet builder - easily creating new pages on the fly, and inserting any form of snippet you need - what is great is that Confluence integrates with many tools like Draw.io which we use heavily for software diagrams and technical drawings.

Cons

There is a lot to the product, and functionality can get a little overwhelming. It is hardly a Con, but as a new user it could be a little bit daunting.

Jenny from Elite Services

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

This is the enterprise svn-wiki

I used to journal ever since I was a little girl. Now everything I do is systematically recorded and documentated on my own hosted Confluence server. So that whenever I want to repeat anything I have done: code that I have written, system which I developed, game that I played or idea that I have heard - I can now search and call them up to reimplement elsewhere - all thanks to Confluence which has also excellent permissions and protections.

Pros

We have used this to document projects and write protocols which can be used for reference without scrolling through months of chats to find what you need. It is best used as a static repository of the final work or versions which are fairly stable. For tasks, we use the sister product which can be integrated - JIRA. The main benefit of your Confluence is that all your changes are tracked and versioned using svn.

Cons

Like I hinted previously, that it should used as a repository of protocols and documentation where changes are not very frequent since although it has versioning it gets rather unmanageable when there are hundreds of changes.

Sandy from Enfusion

Specialty:  Software / Technology

Number of employees:  51-200 employees

Ease-of-use

Value for money

Functionality

October 2018

Simple and Effective

I used Sharepoint at a prior company and much prefer Confluence. The fact that you can easily search and find what you need without having to understand a complex software is incredible. Huge resource for employees.

Pros

Confluence is so easy to use, and it's very intuitive. It's also easy to customize the access levels so managers, department heads, admins, etc. can all do what they need to do. It's nice that you can move historic files and stuff around without having too much hassle, and it's simple for employees to search for what they need.

Cons

I can't think of too many honestly, apart from the system automatically notifies people when you upload something new. Doesn't bother me too much, as I am glad people look at things, but if people ask a lot of questions every time you make one change it gets annoying. You can unselect this but if you forget the system defaults to that.

Indraneel from PromptGov LLC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Absolute Must for Product teams and Offshore Development

We have used Confluence for all our Offshore Project development, very easy to collaborate with clients and track their change requests. It is very useful for multi geography product teams

Pros

- Easy Creation of Requirement Pages
- Very Easy documentation of Products with images and how tos
- Easy commenting and tracking of who mentioned what
- No searching emails to find out who had said what for requirements , hence easy management of software change requests

Cons

- Messy user access control and adminstration

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Verified Reviewer

Number of employees:  5,001-10,000 employees

Ease-of-use

Functionality

October 2018

User Friendly Software

Pros

Confluence is good in having a database for training documents.

Cons

They might need to add new designs to make a certain page look more professional

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Confluence getting teams to build each

Pros

It allows shared knowledge among all team members. No working in silos

Cons

Maybe we need permissions in order to allow only certain members qualified to give advice on certain items to do so.

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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Confluence for Team collaboration

My overall business experience is great. Earlier team was sharing project content via emails that is a clumsy way to mamage and store the information, but as more and more people are using confluence it has become a repository and one stop shop to put knowledge at one palce which can be referred as and when needed. This is a great tool and a game changer for how we manage our collaboration within team for the project under Agile way

Pros

The best part about this software is the close integration with JIRA software. This is in real competition with Sharepoint as far as my understanding goes and I am an admin user for multiple scrum teams in my organization. Confluence in its own way is by far the easiest user-friendly software that I introduced in my team that was new to the agile world and now all our collaboration and communication on the process and tech document standpoint happens on Confluence.

The comment section and different macros that can be added for adding content on a page and tree structure for pages created give this tool the edge and flexibility for teams to create the format that best suits to specific scrum team needs

The technical document and usage of code snippet macro are very useful add-ons that have been given for formatting the content.

from the project management standpoint, the product backlog and release planning can be done simply by adding JIRA tickets and their specific status that automatically is being fetched by confluence every time page is opened.

The other most important feature is the ability to create JIRA tickets directly from the confluence page just select the text and then Confluence will give an option to create JIRA ticket and gets linked

The reporting macros for JIRA tickets is a good way to track progress of projects

Cons

At an enterprise level, there are few web designing that is required to be done so that content that is already there can be structured in a much more web design format like links to confluence pages to be embedded in an image. That option is available but to central Admin and not to the page admin that makes confluence little crunched to admin users within a project. But this negative point is a very small piece in comparison to positives with this application.

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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Company Wiki's are Necessary; this one could be easier

It's an alright application, and has the skeleton and tools to be amazing but the cons greatly outweigh the pros at this moment.

Pros

Having a company wiki is helpful; it allows us to document and store all specs and company updates. We've used Confluence effectively for that work. It's organized if instrumented properly, and allows us to really manage and find certain documents, work.

Cons

The flip side is, the wiki can quickly become complex and messy. Our's requires significant bandwidth to maintain and the search functionality isn't great. The largest pain point is the organization of Atlassian products. It's difficult to build out quality pages without a lot of work and maintenance. Additionally, the notifications are awful as I get 100s of emails a week on pages I haven't looked at for months.

Matt from Speak Up Magazine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

October 2018

Good Workspace for Document Management and Collaboration for Digital Organizations

Pros

Confluence is flexible and expandable. For no extra cost, you can have as many spaces, pages and sub-pages as needed. There is a huge suite of add-ons and macros that allow for integration with third-party services and extra functionality. I like that I can organize, reorganize, nest pages and keep everything very tightly structured.

Cons

This is not a great service if you need to print a lot. Google Docs or the like is far better for that. Confluence isn't an online word processor alternative, but more of a new type of collaborative software for entities that do their work wholly in a digital landscape.

Matthew from Luxoft

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Excellent tool kit

Pros

We introduced Confluence to our company about 2 years ago. I can say that the service has an excellent set of plug-ins and tools. You can work with Jira Software and other management systems. For some of our employees, the function of viewing and notifying about changes is useful.

Cons

What is missing is one simple, but very necessary function for us: to make notes next to the page, and not to add an entry to it. As far as I know, the developers are planning to do this. So far, we are waiting.

Igor from Softline Group

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good collaboration service

Pros

We have many employees for whom we need to create different tasks, and Confluence is not bad for this. With the help of the service, we distribute tasks to groups for different employees and assign an access level to each of them. The ability to do such structuring is a big plus of the service, because some employees need only enter the system and control the execution of tasks, others - to share information among themselves, and third - to make changes in the work process. All these tasks are perfectly solved using Confluence.

Cons

Mobile application is unstable. It crashes and almost always works slower than the site. This problem is observed in almost all of our employees. If you plan to work mainly with a smartphone, I would not recommend the service.

Aman from Nucleus Software

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

October 2018

A powerful Work Organising tool

Pros

Ability to create and manage meeting notes and product requirements easily
Can add images/videos
Integrate with JIRA

Cons

I could not find any cons of this software

Kent from ATK

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Confluence

Good product.

Pros

We use this software to Calendar items within our department. We also use it to track changes, notes, schedules and other items important to users.

Cons

No real complaints so far. Updates are emailed out to all users when changes or additions are made.

Catherine from SEAL Awards

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

It should be taken seriously

As I mentioned before, I use it as a company wide manual where all employees have to leaf through it whenever they have a question on a certain procedure and if they have any changes they'd like to make to any old methods then they are encouraged to make the edits to keep the company knowledge up to speed.

Pros

Confluence is great for creating company manuals or documenting company procedures. Think of it as a formal business blog or a wiki where you can keep a record of anything from basic tables outlining company info to company policies which can then be shared with the rest of the employees so that they can in turn, learn and input their own observations and knowledge. It organizes the pages for you and it makes it easy for anyone to search, edit and add new pages to keep the knowledge growing. At my company, we use it as a manual and all new employees have to read through it as part of their training. It allows you to add photos or videos to document special past events or to just simply make the page more interesting. The formatting ribbon looks similar to Microsoft word's so if you have experience with using a Word document then it should be no problem using the different types of formating options and if you have no experience then you'll get the hang of it pretty soon as it's fairly easy to deduce what each button does. I love how it is able to save any edits you make to a page and it doesn't publish it until you are ready so you are able to make new pages and edit old ones at your own pace and once you are done you can click on "publish". It alows you to restrict what other people can and cannot edit, it sends notifications to those who have a user in your account. I would recommend it.

Cons

The interface could use more color or some pizzazz as it looks pretty dull and it reminds me of an electric appliance manual: gray and boring to the point that you feel like throwing it away but then you are too afraid to do so because you may never know when you might need it. But then again, I use it as a company manual so I can't do much there, I'm guessing if you want something prettier then go get a blogging account but Confluence gets straight to the point and it should be taken seriously.

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great collaboration tool for teams

Easy way to store, share and collaborate in a central place.

Pros

Confluence is an awesome tool to share documents, files, meeting notes, etc. can be shared in a central location for the entire team. It's easy to store and edits notes, and I like the document tracking functionality so you can easily see what changes have been made. Tagging functionality is great and perfect for commenting or assigning.

Cons

Can be very basic if you're looking for something with a bit more functionality or visual appeal. Notifications can be annoying if you're following a lot of projects or files. It would be great to have a feature where followers are NOT notified (when changes are minor, etc.)

Vishal from IBM

Number of employees:  10,000+ employees

Ease-of-use

Functionality

October 2018

Confluence - Best way to manage business details

Pros

Confluence is a great software that enables organizations to create dashboards, architectural flows, manage environments and what now. This is a very useful tool that can manage lot of quality information with ease across the organization.

Cons

Creating Tabular details in confluence is a little challenging.

Andrew from Atech Support Ltd

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great Knowledge Base and Collaboration Tool

Proior to the implementation of the tool we had little in the way of us managing knowledge internally. This has massively improved our internal communication and collaboration. The site is used on a daily basis!

Pros

Confluence is extremely useful in allowing us to manage knowledge within our ourganisation.

Our document are version controlled and allow us to keep cascade messaging on a team level within our team spaces.

We also make use of a number of add ons to enhance the experience of our staff. We made good use of the site as an internally manage intranet site.

Cons

The add ons can be very pricey and this can add up.

The emails that are pushed when pages are updated can become a lot but this can be mananged fairly easily.

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

October 2018

Great document tool for storing, updating, and sharing documentation.

Pros

Easy to use and provide needed permissions for users to effectively manage and update documentation.

Cons

Really isn't anything. The product provides what is needed for our use.


Displaying 1 - 20 of 576 reviews