Deltek Costpoint vs Emburse Chrome River INVOICE
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.7 / 5
4.6 / 5
Value for Money
3.8 / 5
4.6 / 5
Customer Support
4 / 5
4 / 5
Functionality
3.9 / 5
4.6 / 5
Last Review Written
August 2, 2024
April 8, 2024
Pros/Cons
Pros
- Deltek has a very good customer support, they are excellent in providing for defense organizations needs. Their consultants are very knowledgeable and well trained.
- Over the last year, I have seen a vast improvement in the quality of the support personnel and the response time. Thank you for making my job easier.
- My experience with Costpoint has been a very positive experience. The customer support is always very efficient and helpful with any bump in the road I have ever encountered.
Cons
- I can't think of a product more "Frankenstein" than this ... it's a collection of fragmented features. Terrible usability, poor design and implementation including.
- The standard reports are very poor. I wonder if they consulted actual users and asked what they needed.
- Lack of direct integration of Time & Expense. Very expensive Deltek consulting, with a one-day (8-hour minimum charge).
Pros
- The paperless environment Chrome provides is fabulous. The electronic movement of invoices and expense reimbursements through the approval process has greatly increased the efficiency of our workflow.
- Chrome River offers a slick modern user interface with a robust rules engine that can allow from simple to very intricate and complicated routing and approvals.
- This ended up being a lifesaver when the pandemic hit. Everything runs efficiently and integrates well into our Accounting Software.
Cons
- You don't want your end users to get frustrated. My only big criticism is the scrolling on the expense report pages.
- Before going live with ChromeRiver we used a home grown workflow that was at best buggy and at worst difficult to maintain.
- The representative was extremely aggressive in implementing two major changes in such a small window.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2021
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
