Deltek Costpoint vs Sage Fixed Assets
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.7 / 5
4.1 / 5
Value for Money
3.8 / 5
4 / 5
Customer Support
4 / 5
3.9 / 5
Functionality
3.9 / 5
4.2 / 5
Last Review Written
August 2, 2024
July 20, 2023
Pros/Cons
Pros
- Deltek has a very good customer support, they are excellent in providing for defense organizations needs. Their consultants are very knowledgeable and well trained.
- Over the last year, I have seen a vast improvement in the quality of the support personnel and the response time. Thank you for making my job easier.
- My experience with Costpoint has been a very positive experience. The customer support is always very efficient and helpful with any bump in the road I have ever encountered.
Cons
- I can't think of a product more "Frankenstein" than this ... it's a collection of fragmented features. Terrible usability, poor design and implementation including.
- The standard reports are very poor. I wonder if they consulted actual users and asked what they needed.
- Lack of direct integration of Time & Expense. Very expensive Deltek consulting, with a one-day (8-hour minimum charge).
Pros
- We like how easy it is to use. There are times we have many assets to use or purchase a new company, Sage Fixed Assets provides the ability to upload this information from an Excel spreadsheet.
- The grouping function and Excel export is very useful. I would say 70% of the time, the customer service is really good, better than other tax software companies.
- We have over 300 fixed assets and this software helps us contain, track and depreciate. It is a very useful tool for us.
Cons
- Getting answers to questions about report availability has been difficult. Mistakes were made by the implementer during system setup and some are still not corrected nearly a year later.
- Our implementation analyst was not very knowledgeable about the system, he had a hard time understanding our questions and guiding us in decision making.
- The customer service - it takes forever to reach someone. When there are updates there is always something wrong with some aspect and you have to wait until the next update is released.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2021
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
1 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
