--- title: "Deputy Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Deputy. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Deputy is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/deputy-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Time Tracking Software](https://www.softwareadvice.com/project-management/time-tracking-comparison/) / [Deputy](https://www.softwareadvice.com/project-management/deputy-profile/) / Deputy Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/deputy-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/deputy-profile/alternatives/) # Deputy User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 773 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 561 reviews (73%) - 4 stars: 155 reviews (20%) - 3 stars: 36 reviews (5%) - 2 stars: 5 reviews (1%) - 1 star: 16 reviews (2%) ### Most mentioned pros - From a value-for-money perpective, it offers solid features for managing teams and reducing manual scheduling work. - It provides good value for money and security when everything runs smoothly and offers a secure environment for managing employee information. - It makes scheduling shifts, tracking hours, and managing team availability really simple. ### Most mentioned cons - The main downside is occasional inaccuracies in time tracking and total hour calcutions. - When employee enters a punch that overlaps with a time off request, the kiosk doesn't log the punch or notify the employee that there is an issue. - Everything is chat/email based, you can't get anyone on the phone and their entire support function is offshored, so I find myself having to explain things repeatedly, and often end up without a resolution. ## Deputy customer reviews Showing reviews 1-25 of 773 (page 1). ### Deputy review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros A great tool to manage employee activity such as the daily check in and out and the holidays or medical leaves. #### Cons It has been a little confusing to learn for new in managers and sometimes the data loads in slowly on certain mobile phones. --- ### Deputy timeclock software review - Overall rating: 4/5 - Reviewer: Amy E. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Deputy has most of the functionality we are looking for in a timeclock application. Our employees find it easy to use, and the punch details easily export to our payroll system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Managers can see the schedule and current punch-in information, and communicate with the whole staff through the app. This allows supervisors to keep track of who is working, and quickly make scheduling changes as needed. #### Cons When employee enters a punch that overlaps with a time off request, the kiosk doesn't log the punch or notify the employee that there is an issue. This can be frustrating when, for example, an employee returns early from a doctor's appointment, thinks they have punched in, but their supervisor finds out when approving timesheets that the punch was not logged. #### Reasons for switching to Deputy Our buying group, Ace has a relationship with Deputy and negotiates reasonable rates. We can talk to Deputy representatives in person at Ace conventions. --- ### Good schedule and staff app. - Overall rating: 5/5 - Reviewer: Rocco S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. We have fully understood the Hr side and the onboarding as well as th uploading of personal documents. Schedule and rota writing is very smart. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Scheduling and onboarding is very good. We also started to use the insights and sales forecast which proves to be a very useful tool. #### Cons Payroll reports don’t show what I need. It would be good to develop timesheet reports. I am currently calculating manually the split between holiday hours and worked hours. #### Reasons for switching to Deputy Opsyte was awful and lacked of mostly all basic functions we needed --- ### Good product. Needs better support. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Average. Needs to improve sales team and support by a mile. They got potential but losing because of their crappy CS. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It is easy to sue once set up. Setup takes a while and their sales or support is very lackluster and the CS is very slow. #### Cons Slow CS and they are not very knowledgeable. I end up setting up from other users. It is very hard to get answers. #### Reasons for switching to Deputy Just time management. Other stuff stayed with adp --- ### Deputy - a solid scheduling and timekeeping platform. - Overall rating: 5/5 - Reviewer: Tim L. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used it operationally for a few years and found it easy and functional. Its very easy to make basic changes to scheduling and do timesheet approvals from a phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Detailed functionality makes it ideal for most aspects of managing staff scheduling, timekeeping, and outputting to payroll. Easy to use by employees. #### Cons Once in a while, employees would have issues with the app, but this would be temporary, possibly to do with connectivity on the devices. Its not the cheapest option if you have a lot of staff doing few hours, as its a per user subscription I think. #### Reasons for choosing Deputy Deputy was chosen by our company. I think I preferred Deputy to use, but could switch to ConnectTeam for the value. --- ### 5 Stars for deputy - Overall rating: 5/5 - Reviewer: Tania R. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is very positive and our bussines has now been using it for a while and will continue to use in the future #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ease of use. very easy for all my crew to use each day. love the pin drops so you can see where crew are clocking on and off #### Cons nothing, it is really easy for everyone to use and simply but yet great design. love it can say a bad thing about it #### Reasons for choosing Deputy easy to use, cost efficent and employees can use anywhere --- ### Great for scheduling but limited - Overall rating: 4/5 - Reviewer: Jenna H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Deputy is easy to use, you can cut/paste schedules, it has a cost analysis and easily integrates into an number of payroll systems. Would love if they built out the platform more though so they had chat etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to schedule, people can confirm shifts, shows cost analysis. #### Cons Limited functionality - We use it for scheduling only. Although I see the have a new HR function. Other systems like Connecteam have more functions and are generally cheaper. #### Reasons for choosing Deputy We have been using Deputy but will transition now to Connecteam for price and additional functions --- ### DONT BOTHER - Overall rating: 1/5 - Reviewer: Lia U. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Ive used Deputy for almost as long as it has been around, and the customer services is absolutely disgraceful these days, you cant get support for account finance issues during weekends, and if you run a business that requires you access during the weekend tough shit. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros NOTHING AT ALL, THE CUSTOMER SERVICE IS DISGRACEFUL #### Cons Customer Service is disgraceful, would not bother #### Reasons for switching to Deputy Pricing and the customer service so far is amazing --- ### Deputy Review - Overall rating: 5/5 - Reviewer: Crystal C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful! I would absolutely recommend it for companies with small pools of employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The month view of the schedule - as well as the easy ability to spot open shifts. #### Cons Unfortunately, the financial commitment to utilize Deputy was beyond our price point. #### Reasons for switching to Deputy The company was growing, and we needed the ability to have the scheduling process be a bit more automated. --- ### Deputy Review - Overall rating: 3/5 - Reviewer: Rae Z. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy function, reliable scheduling, chat not the best #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros easy to navigate and launch for the team #### Cons the messaging/chat function was not that great or reliable #### Reasons for choosing Deputy cost was the best for us and our crew size #### Reasons for switching to Deputy wasn't happy with the functions and ease of use --- ### A robust system with lots of features - Overall rating: 5/5 - Reviewer: Kiri G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Deputy for rostering staff, processing time sheets and payroll and messaging the team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Deputy is a robust rostering and payroll system with sections for tracking employee training and keeping documents safe. #### Cons It's expensive, as you pay per active user and there is a base charge as well. It adds up quickly! #### Reasons for choosing Deputy The interface is more user friendly, and feels more intuitive. --- ### Good for startups - Overall rating: 5/5 - Reviewer: Ayishatu N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it was great, but all that needs to change is the save feature #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Loved the group chat feature so we could communicate before adding shifts #### Cons Very hard to create schedule without wiping the previous version #### Reasons for switching to Deputy it was not scaleable with the growth of company --- ### Love it. Great Product. Highly Recommended. - Overall rating: 5/5 - Reviewer: Utsav C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have to create rosters, manage timesheets, monitor lot of activities including labour percentages and all and deputy provides such an easy and user friendly way of doing all that I do. Copying and pasting shifts is a joy. Overall user experience is great for me. #### Cons Not that I remember in specific. However, total labour cost tracking mechanism like Employment Hero's would be a plus. #### Reasons for switching to Deputy Employment hero was too messed up, not clean interface, no copy paste options for schedules. --- ### Staff adore Deputy's reduced office time! - Overall rating: 4/5 - Reviewer: Lillian G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Because it is hosted on the cloud, managers can use it from any location with an internet connection. ADP's timekeeping module makes it difficult to adjust shifts when workers are asked to report earlier or stay later for work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Provides access to shift scheduling, staff attendance and punctuality records, and time off analysis reports for management. Unlike ADP's time tracking module, we don't add pay rates in Deputy so managers can utilize it without accessing confidential information. #### Cons Given that we have many offices in each state, and that our employees often split their time between offices in different states, keeping track of everyone's whereabouts may be a bit of a challenge. #### Reasons for switching to Deputy I like that the iPad can be used in a variety of ways by different employees, is inexpensive, and requires less upkeep than a traditional "timeclock" gadget. The alert system for instant messages needs some work. --- ### Amazing rota software, favourite to date - Overall rating: 5/5 - Reviewer: Hannah D. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive, the. best rota software I have used to date. I wish they would add some more features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy rota'ing and can see across multiple business areas seamlessly #### Cons No time clock software, would be good to have employees clock in and out #### Reasons for choosing Deputy Better payroll integration and chat function --- ### A Strong App for Shift and Time Management - Overall rating: 5/5 - Reviewer: Radha S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Deputy was good. The app offers strong functionality for scheduling, timekeeping, and staff management. While there was a learning curve at first, it performed well once set up and in regular use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how user‑friendly the Deputy app is. It made scheduling, clock‑ins, and team communication easy to manage, and the real‑time updates were especially helpful. #### Cons At times, the app could feel a bit complex for simple tasks, and some features required extra steps. It took a bit of time to fully get comfortable with all the functionality. --- ### The best shift coordinator, guarantees many solutions to ensure the continuity of workflow - Overall rating: 5/5 - Reviewer: Moran G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Deputy, with its user-friendly interface, simplifies shift scheduling. I loved how it ensures that all team members adhere to the approved schedule, each member can easily view the active schedule and follow up on any urgent updates. Deputy ensures that workflow continues smoothly when rescheduling, allowing us to avoid tasks being affected, and find alternative solutions to achieve the required compliance. #### Cons Some crashes occur that prevent the full active schedule from being displayed at once, it may require reloading the page more than once to resolve the issue. --- ### Great product for scheduling your team! - Overall rating: 5/5 - Reviewer: Andy C. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy for us to setup schedules but also equally easy for our workers to set their unavailability for our scheduling. #### Cons There really isn't anything that I dislike about it. It is very easy to use. --- ### Easy to use and efficient for staff rostering - Deputy - Overall rating: 4/5 - Reviewer: Sunil B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, easy to use and efficient for daily operations because of interface, and real-time updates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros User friendly interface! Aesthetically pleasing! Not too cluttered! #### Cons Lack of customer service support, along with few customization options, and lack of accessibility features! --- ### One of the best Scheduling tools - Overall rating: 5/5 - Reviewer: Derek J. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a great tool for scheduling that prevents confusion and makes the workplace feel more fair and interconnected. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Deputy makes communication, scheduling, payroll budgeting, and so much more wicked easy! The mobile app and website allow for there to be no communication, and everyone has access anytime they need or want. Leave management is also a lot easier! #### Cons Sometimes the leave accrual can be a little difficult to set up properly, requiring some reconciliation between our payroll provider and it's figures. I wish they had a working integration with Paychex that didn't require paying Paychex. Some staff have difficulty receiving push notifications, but there are also texts and email notification, and the interface can be a little confusing for first time users. The automations for scheduling are difficult to set up and usually don't work with complex scheduling requirements. --- ### Deputy Review Software - Overall rating: 4/5 - Reviewer: Beatriz G. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The calendar which is where you can pick up and view the shifts available. #### Cons I think it could have more features and improvements on the speed of the app could be reviewed. --- ### Rostering by AI - Overall rating: 4/5 - Reviewer: Grace T. - Verified reviewer: Yes - Industry: Publishing - Company size: 1001-5000 employees - Product usage: Used daily for free trial - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Definitely would recommend this for companies that have shift work. The fee is not that expensive especially if it replaces an admin or HR person toiling over complicated rosters for days on end. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I felt it was important that our company, or at least my department, moved into the 21st century. We had highly paid managers AND an admin person wasting an entire day or more doing a roster for 10-person teams each month. I tinkered around with it, putting in preferred shifts for each staffer, which busy days in the week we needed more staff, their off day preferences, the minimum amount of time between shifts, how many days a month some of the contract staff worked, etc, then let Deputy do its AI thing and automatically come up with a proposed roster. You can run it a few times to come up with different schedules, if the first time doesn't look ideal. Then it can be exported IIRC (or copied and pasted) including to excel (because "that's how we do things here" — people were just more used to viewing their roster on a spreadsheet, sigh). The best part is, once you set most of the parameters, subsequent rostering is a breeze. Users can log in to put in their own leave dates ahead of time. IIRC they can also request among each other to change shifts. During the trial, tech support was super responsive and even helped customise the backend of my account to allow a certain permutation we needed. Overall I really liked Deputy. Very regretfully, it was not adopted by my company. It didn't make it past my supervisor level as he felt that there would be management resistance to paying monthly for this service. #### Cons Nothing really. It took time to figure out what parameters had to be input because my test team's roster had 5 different shift types over 7 days a week, and different people had different preferences for their rosters. It wasn't impossible to set Deputy up for this, but it was not straightforward (nothing to do with Deputy). It also seemed at first like Deputy was more set up for people to go in and grab the shifts they wanted. But I could ignore that and run the scheduler to get rosters done quite quickly after a while. It could take a bit of time for the automated scheduler to do its thing. But still much faster and fewer errors than human effort. #### Reasons for switching to Deputy Because Excel was manual rostering! --- ### Company use of Deputy - Overall rating: 5/5 - Reviewer: Wende A. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered It has been positive. I am able to search history on specific employees which is beneficial in reviews. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I recently had a problem and deputy staff assisted until the problem was solved. #### Cons I felt the problem should have been easier to solve. Additionally, I am on an annual plan and don’t think opening an archived employee to review history should could as an additional user for that month. #### Reasons for choosing Deputy We were already established with deputy and the savings that could have been had was negligible compared to the estimated set up time and retraining of associates. --- ### Worst customer support ever - Overall rating: 3/5 - Reviewer: Julie B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros It is easy to schedule, roster available on smart phone and has a time clock system so employee work hours can be tracked and monitored. #### Cons If a software is going to suit many businesses (as advertised) the company needs to be open to discussions with all types of businesses so that the software is adaptable. This does not happen. The customer support is atrocious. You get a robot answering then a online chat forum. It is time consuming to interact with this forum - they waste time repeating your questions, responses are very condescending, they have no power to make any changes. For example, I have for the last month requested that someone from the country I live in and is involved with the software design(and therefore have the ability to make changes) contact me (?telephone) I have finally been told that even if they call they will not be from within the country I live in - and therefore are just one level higher in the overseas call centre. One frustrating example - the time clock system is an important part of any rostering system - and they have just issued a new feature where staff can clock in and out from home, without any consultation or ability to turn off this feature. While this may suit some businesses it does not suit mine and I am sure I am not alone. Unfortunately this leaves the door open for staff to be fraudulent and defeats the purpose of a clock on/clock off system. --- ### Outstanding Customer Support - Overall rating: 4/5 - Reviewer: rachael c. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered Since implementing deputy towards the end of 2015 in our business, I have worked closely with Jake and Joseph on making the system work with ease and ensure we are using the system to its potential. Our business has a high turnover of transient employees who work varied hours and days of work which makes it hard for our managers to roster efficiently. The team at Deputy have worked with us to add custom features which can help with our daily struggles in turn saving us time and money by being able to roster effectively and ensure we are being compliant at each step. As the Payroll officer for our Australian and New Zealand region, Deputy have allowed me to streamline the fortnightly payroll process. Removed the need for any manual inputting, in turn ensuring we have time for quality checks, within our limited time constraints on payroll day. We are a fast paced business and this system works extremely well for our managers creating and publishing the rosters, as well as confirming timesheets. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Worked closely with our team to add additional features required Fast response time Realistic time-frames Great problem solving skills, and solutions Helps with rostering efficiently, Forecast of costs, Ensures Compliance Reporting functions Payroll inputting has reduced from 1.5 days to 1Hrs due to new seamless payroll integration New upgrade of system is more user friendly and responsive #### Cons More updates on system features/upgrades to come More training for Support staff on system set up Doesn't do 'Modern award' interpretation. Although we have now got the system to interpret the Award this was a lot of custom features we worked with the Development team on. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/deputy-profile/reviews/?page=2) --- Deputy Reviews, Pros and Cons - 2026 Software Advice