--- title: "Deputy Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Deputy. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Deputy is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/deputy-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Time Tracking Software](https://www.softwareadvice.com/project-management/time-tracking-comparison/) / [Deputy](https://www.softwareadvice.com/project-management/deputy-profile/) / Deputy Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/deputy-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/deputy-profile/alternatives/) # Deputy User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 774 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 561 reviews (72%) - 4 stars: 156 reviews (20%) - 3 stars: 36 reviews (5%) - 2 stars: 5 reviews (1%) - 1 star: 16 reviews (2%) ### Most mentioned pros - From a value-for-money perpective, it offers solid features for managing teams and reducing manual scheduling work. - It provides good value for money and security when everything runs smoothly and offers a secure environment for managing employee information. - It made scheduling, clock‑ins, and team communication easy to manage, and the real‑time updates were especially helpful. ### Most mentioned cons - The main downside is occasional inaccuracies in time tracking and total hour calcutions. - When employee enters a punch that overlaps with a time off request, the kiosk doesn't log the punch or notify the employee that there is an issue. - Everything is chat/email based, you can't get anyone on the phone and their entire support function is offshored, so I find myself having to explain things repeatedly, and often end up without a resolution. ## Deputy customer reviews Showing reviews 1-25 of 774 (page 1). ### Deputy review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros A great tool to manage employee activity such as the daily check in and out and the holidays or medical leaves. #### Cons It has been a little confusing to learn for new in managers and sometimes the data loads in slowly on certain mobile phones. --- ### Great Scheduling Platform - Overall rating: 4/5 - Reviewer: Eva H. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, working with the service, sales and implementation team at Deputy has been great. They are fast and prompt and the platform is user friendly and integrates well! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how easy it is to use and it is easy for team members to navigate. Building schedules, adding templates, and managing team members hours and schedules is really fast. #### Cons Setting up the locations can be a challenge during the initial implementation period. Their initial basic messaging features are not that remarkable and so Messaging + is almost a necessity. #### Reasons for choosing Deputy We were able to get better configuration for our business size and needs with Deputy as a scheduling platform vs. what Paylocity had to offer at the time. #### Reasons for switching to Deputy The scheduling platform was so slow and would take forever to load. We frequently got ghosted on service requests. --- ### Good schedule and staff app. - Overall rating: 5/5 - Reviewer: Rocco S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. We have fully understood the Hr side and the onboarding as well as th uploading of personal documents. Schedule and rota writing is very smart. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Scheduling and onboarding is very good. We also started to use the insights and sales forecast which proves to be a very useful tool. #### Cons Payroll reports don’t show what I need. It would be good to develop timesheet reports. I am currently calculating manually the split between holiday hours and worked hours. #### Reasons for switching to Deputy Opsyte was awful and lacked of mostly all basic functions we needed --- ### Deputy timeclock software review - Overall rating: 4/5 - Reviewer: Amy E. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Deputy has most of the functionality we are looking for in a timeclock application. Our employees find it easy to use, and the punch details easily export to our payroll system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Managers can see the schedule and current punch-in information, and communicate with the whole staff through the app. This allows supervisors to keep track of who is working, and quickly make scheduling changes as needed. #### Cons When employee enters a punch that overlaps with a time off request, the kiosk doesn't log the punch or notify the employee that there is an issue. This can be frustrating when, for example, an employee returns early from a doctor's appointment, thinks they have punched in, but their supervisor finds out when approving timesheets that the punch was not logged. #### Reasons for switching to Deputy Our buying group, Ace has a relationship with Deputy and negotiates reasonable rates. We can talk to Deputy representatives in person at Ace conventions. --- ### Good product. Needs better support. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Average. Needs to improve sales team and support by a mile. They got potential but losing because of their crappy CS. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It is easy to sue once set up. Setup takes a while and their sales or support is very lackluster and the CS is very slow. #### Cons Slow CS and they are not very knowledgeable. I end up setting up from other users. It is very hard to get answers. #### Reasons for switching to Deputy Just time management. Other stuff stayed with adp --- ### Deputy - a solid scheduling and timekeeping platform. - Overall rating: 5/5 - Reviewer: Tim L. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used it operationally for a few years and found it easy and functional. Its very easy to make basic changes to scheduling and do timesheet approvals from a phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Detailed functionality makes it ideal for most aspects of managing staff scheduling, timekeeping, and outputting to payroll. Easy to use by employees. #### Cons Once in a while, employees would have issues with the app, but this would be temporary, possibly to do with connectivity on the devices. Its not the cheapest option if you have a lot of staff doing few hours, as its a per user subscription I think. #### Reasons for choosing Deputy Deputy was chosen by our company. I think I preferred Deputy to use, but could switch to ConnectTeam for the value. --- ### 5 Stars for deputy - Overall rating: 5/5 - Reviewer: Tania R. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is very positive and our bussines has now been using it for a while and will continue to use in the future #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ease of use. very easy for all my crew to use each day. love the pin drops so you can see where crew are clocking on and off #### Cons nothing, it is really easy for everyone to use and simply but yet great design. love it can say a bad thing about it #### Reasons for choosing Deputy easy to use, cost efficent and employees can use anywhere --- ### Great for scheduling but limited - Overall rating: 4/5 - Reviewer: Jenna H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Deputy is easy to use, you can cut/paste schedules, it has a cost analysis and easily integrates into an number of payroll systems. Would love if they built out the platform more though so they had chat etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to schedule, people can confirm shifts, shows cost analysis. #### Cons Limited functionality - We use it for scheduling only. Although I see the have a new HR function. Other systems like Connecteam have more functions and are generally cheaper. #### Reasons for choosing Deputy We have been using Deputy but will transition now to Connecteam for price and additional functions --- ### DONT BOTHER - Overall rating: 1/5 - Reviewer: Lia U. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Ive used Deputy for almost as long as it has been around, and the customer services is absolutely disgraceful these days, you cant get support for account finance issues during weekends, and if you run a business that requires you access during the weekend tough shit. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros NOTHING AT ALL, THE CUSTOMER SERVICE IS DISGRACEFUL #### Cons Customer Service is disgraceful, would not bother #### Reasons for switching to Deputy Pricing and the customer service so far is amazing --- ### Deputy Review - Overall rating: 5/5 - Reviewer: Crystal C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful! I would absolutely recommend it for companies with small pools of employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The month view of the schedule - as well as the easy ability to spot open shifts. #### Cons Unfortunately, the financial commitment to utilize Deputy was beyond our price point. #### Reasons for switching to Deputy The company was growing, and we needed the ability to have the scheduling process be a bit more automated. --- ### Not Recommended for Remote Workforces - Overall rating: 2/5 - Reviewer: Katy W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. To be clear, Deputy is a lower-cost platform. We also selected this platform in a time crunch, so some of the things we've found most challenging would likely have been discovered in a due diligence process had we had more time. That can't be blamed on Deputy. However, the support (or lack thereof) and the constant glitches that no one can explain are just exhausting and I would absolutely pay more for a system that performed this basic functionality more reliably. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Deputy is a low-cost platform that provides a good amount of customization. As a multi-state employer, it was important for us to have timecard attestations that were customizable to ensure we were covering our bases for all State laws, and Deputy was one of the few platforms that we found that enabled us to customize that feature. There are a good amount of built-in features like State pay rules that help ensure compliance, as well. #### Cons Deputy is built for operations with physical locations - retail, food service, etc. We learned quickly that our remote workforce across multiple timezones created the need for multiple workarounds - for example, in order to schedule our support team in their local timezone, we had to create "areas" like Support EST, Support PST and so on. This makes creating a schedule a nightmare. The customer support from Deputy is honestly some of the worst I've ever encountered. Everything is chat/email based, you can't get anyone on the phone and their entire support function is offshored, so I find myself having to explain things repeatedly, and often end up without a resolution. #### Reasons for choosing Deputy The ability to create customized timesheet attestation statements which were a requirement for our Legal & Compliance team. --- ### Solid choice for scheduling staff - Overall rating: 4/5 - Reviewer: Pawel S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the software worked fine and the team got used to it quite quickly #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The UI seems to be quite good and the core functions are working fine. #### Cons I think some functionality could be improved #### Reasons for switching to Deputy Price was the key factor but also similar features --- ### Staff adore Deputy's reduced office time! - Overall rating: 4/5 - Reviewer: Lillian G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Because it is hosted on the cloud, managers can use it from any location with an internet connection. ADP's timekeeping module makes it difficult to adjust shifts when workers are asked to report earlier or stay later for work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Provides access to shift scheduling, staff attendance and punctuality records, and time off analysis reports for management. Unlike ADP's time tracking module, we don't add pay rates in Deputy so managers can utilize it without accessing confidential information. #### Cons Given that we have many offices in each state, and that our employees often split their time between offices in different states, keeping track of everyone's whereabouts may be a bit of a challenge. #### Reasons for switching to Deputy I like that the iPad can be used in a variety of ways by different employees, is inexpensive, and requires less upkeep than a traditional "timeclock" gadget. The alert system for instant messages needs some work. --- ### Deputy is seriously like the sheriff that came in and cleaned up our employee scheduling nightmare! - Overall rating: 5/5 - Reviewer: Troy M. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered We had employees staying clocked on after shifts milking the clock. We didn't notice it until it was time to run payroll. Now this tells me whenever someone stays on more than 5 minutes past their shift. Or clocks in more than 5 minutes early. 6 stores, 3 shifts a day, it really adds up quickly! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn. As the person in charge I not only had to learn this product, but I had to train everyone else on this product. And not just train them, but sell them on why it was better than what we were using. Luckily, Deputy is so complete, it was easy. They haven't forgotten a single step. #### Cons I wish it synced with my Google calendar. Only thing missing. #### Reasons for choosing Deputy Comes right down to functionality and features for the amount your willing to pay. Homebase was out of the budget for what I felt we would get in turn. #### Reasons for switching to Deputy When I work was constantly giving us problems. Whether it was Android one week, IOS the next, it got to the point we were spending More time fixing than it was saving. --- ### Amazing rota software, favourite to date - Overall rating: 5/5 - Reviewer: Hannah D. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive, the. best rota software I have used to date. I wish they would add some more features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy rota'ing and can see across multiple business areas seamlessly #### Cons No time clock software, would be good to have employees clock in and out #### Reasons for choosing Deputy Better payroll integration and chat function --- ### Deputy is great for small business! - Overall rating: 5/5 - Reviewer: Jackie D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Used Deputy at my old practice and then onboarded with my practice. We love it overall. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros So easy for both admin and for staff to use. It also seamlessly integrates with our payroll, Rippling. #### Cons Setting up PTO and other time off requests is clunky and not easy to intuitively review. --- ### Deputy is good for small organisations with multiple departments - Overall rating: 4/5 - Reviewer: Lucy H. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good app, staff love the clock in and out feature, Back office flows nicely, links great with payroll #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Great to keep track of shifts user friendly Use of standard rota #### Cons Can sometimes be slow. rotas can sometimes look messy --- ### Long term deputy user - Overall rating: 5/5 - Reviewer: Alexandra M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent. Had it for 6 years - wouldn’t use anything else #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy scheduling Links to accounting Calculates sales vs staff time. #### Cons Holiday accruals don’t always match up and can be difficult to fix --- ### Deputy Review Software - Overall rating: 4/5 - Reviewer: Beatriz G. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The calendar which is where you can pick up and view the shifts available. #### Cons I think it could have more features and improvements on the speed of the app could be reviewed. --- ### Deputy average performance - Overall rating: 5/5 - Reviewer: Vera O. - Verified reviewer: Yes - Industry: E-Learning - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Somewhat satisfactory performance as not every need was met. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ability to see my rota and who’s on shift with me. #### Cons Difficulty putting in holidays on the app. --- ### Rostering by AI - Overall rating: 4/5 - Reviewer: Grace T. - Verified reviewer: Yes - Industry: Publishing - Company size: 1001-5000 employees - Product usage: Used daily for free trial - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Definitely would recommend this for companies that have shift work. The fee is not that expensive especially if it replaces an admin or HR person toiling over complicated rosters for days on end. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I felt it was important that our company, or at least my department, moved into the 21st century. We had highly paid managers AND an admin person wasting an entire day or more doing a roster for 10-person teams each month. I tinkered around with it, putting in preferred shifts for each staffer, which busy days in the week we needed more staff, their off day preferences, the minimum amount of time between shifts, how many days a month some of the contract staff worked, etc, then let Deputy do its AI thing and automatically come up with a proposed roster. You can run it a few times to come up with different schedules, if the first time doesn't look ideal. Then it can be exported IIRC (or copied and pasted) including to excel (because "that's how we do things here" — people were just more used to viewing their roster on a spreadsheet, sigh). The best part is, once you set most of the parameters, subsequent rostering is a breeze. Users can log in to put in their own leave dates ahead of time. IIRC they can also request among each other to change shifts. During the trial, tech support was super responsive and even helped customise the backend of my account to allow a certain permutation we needed. Overall I really liked Deputy. Very regretfully, it was not adopted by my company. It didn't make it past my supervisor level as he felt that there would be management resistance to paying monthly for this service. #### Cons Nothing really. It took time to figure out what parameters had to be input because my test team's roster had 5 different shift types over 7 days a week, and different people had different preferences for their rosters. It wasn't impossible to set Deputy up for this, but it was not straightforward (nothing to do with Deputy). It also seemed at first like Deputy was more set up for people to go in and grab the shifts they wanted. But I could ignore that and run the scheduler to get rosters done quite quickly after a while. It could take a bit of time for the automated scheduler to do its thing. But still much faster and fewer errors than human effort. #### Reasons for switching to Deputy Because Excel was manual rostering! --- ### A 360 app for managing workforce with some bugs - Overall rating: 3/5 - Reviewer: Aanchal B. - Verified reviewer: Yes - Industry: Photography - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The app is easy to use and helpful but the bugs needs to be addressed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The news feed feature in deputy is very helpful and this is an innovative idea for a time tracking app. #### Cons There are a lot of bugs in the app. 1. In the ‘people’ section, not everyone in the organisation shows up. There is no filter there, just randomly some of the staff doesn’t show up in the list. 2. It some times calculates the time of the shift incorrectly. --- ### Easy to use scheduling system - Overall rating: 5/5 - Reviewer: Michael C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use as an employee and looks easy to use from an admin perspective. Never had a problem with my timesheets! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As an employee who has used this for 5+ years this is an easy program to use within a small business. I clock in, clock out and can edit my time if needed. I can offer shifts up and accept or look for more all within the app. I like being notified when new shifts are offered as well via text and can accept them without even opening the app. I wish the calendar in deputy would sync with my apple calendar so I didn’t have to manually enter my deputy shifts into it. #### Cons I wish the calendar in deputy would sync with my apple calendar so I didn’t have to manually enter my deputy shifts into it. --- ### 20+ in management and my fave to date! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of scheduling and adding new patients. #### Cons The crashing and slowness of the processing. --- ### Business Critical - Couldn't be without it! - Overall rating: 5/5 - Reviewer: Nigel G. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love the fact that it gives both the manager and the staff the flexibility to control their shifts and it gives the employees a sense of ownership - they are almost responsible for their own time management. Not to mention all the flexibility it gives the management of building shift templates, managing leave and the especially the time sheets (now that paid breaks are a feature) it makes payroll preperation a breeze. (We haven't yet used the Xero payroll integration and the Xero payroll has not yet been rolled out in our country, but we are looking forward to it). As a busy little cafe we have also used the task management feature to cover off all of our daily / weekly food safety requirements which makes it much easier for everyone to input their duties and the simple fact is - if its easier, it gets done. Before moving to Deputy we tried a few other products but this one seemed to suit us best and one of the main reasons we moved is because we felt it offered the best value for money especially as our staff numbers change all the time. We have recently expanded our operation to second location and without Deputy the shift management could have been hectic. Having this system already in place just meant that we had one less thing to worry about. Deputy has become an integral part of our daily routine. #### Cons As mentioned earlier we are a busy little cafe so we spend most of our time on the shop floor, whilst Deputy has a fantastic mobile options and visibility, as managers it would be great if had more flexibility to "approve" more employees requests on the go like shift swaps and leave applications. Also I found that the employees with Android phones seem to have a few bugs still hiding away in their app and they also don't yet have access to the task manager on their phones. However, these are fairly small issues in the great scheme of things and based on the development rate and technical support I have received to date I have no doubt that these are already in the development pipeline. We look forward to the updates as they roll out. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/deputy-profile/reviews/?page=2) --- Deputy Reviews, Pros and Cons - 2026 Software Advice