About DoneDone

DoneDone is a cloud-based project management solution designed to help small to large businesses track issues and create custom workflows. Key features include help desk, ticket management, conversation assignment, prioritization and performance tracking.

The application enables employees to view assigned/unassigned tasks and monitor progress status, due date and priority associated with ongoing jobs. It comes with a mailbox feature, which lets users manage conversations through emails, @mentions and comments. Customer service agents can also use the solution to save commonly asked questions, providing quick support to customers.

DoneDone offers integration with multiple third-party platforms such as Google Drive, Gith...


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41 Reviews of DoneDone

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June 2019

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Lisa Baggerman from Hazen Creative

Verified Reviewer

Company Size: 2-10 employees

Industry: Defense & Space

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Essential to my business

Pros

It's easy to use for both me and my team. Everyone knows exactly where different projects stand. When something is fixed, we close it out, but all the information is archived.

Cons

The only thing I wish is that there was a link to jump to the bottom of long posts.

June 2019

Adam from Atlanta Symphony Orchestra

Company Size: 501-1,000 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

June 2019

Great Project Communication and Tracking Tool

DoneDone has continued to be a great resource for us, and they have shown they are committed to enhancing their product.

Pros

The ability to customize aspects that make sense for our organization or for the project in general...we didn't have to modify our way of discussing the project to fit within a cookie-cutter project management tool.

Cons

Searching for past projects is always a little cumbersome. Plus, I wish there was a way to "star" important aspects that can be referenced more easily later.

Reasons for Switching to DoneDone

Cost was the biggest factor, but functionality was just as important.

June 2019

Kathleen from RepairPal

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

2.0

June 2019

Easy Software that teams enjoy using

Loved it for what it is, but we have outgrown it rather quickly bc its too rigid :(

Pros

My team likes it, there is no ramp up time and its very simple to export all the ticket details, plus Slack integration

Cons

Because none of the drop down menus are customizable and because its not possible to create categories for disposition, reason codes, etc I'm going to have to cancel it.

February 2020

Robert from Prosell Learning Ltd

Company Size: 11-50 employees

Industry: E-Learning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

February 2020

Perfect for internal bugfixes

We are using DoneDone to track status of issues in our SaaS product. Service management team creates new tickets and assigns them to the relevant team member, who then updates ticket status, once progress is made. This works perfectly for our internal bug fixing process.

Pros

We enjoy using DoneDones because it's very user-friendly. It's very easy to find issues, filter by key terms, create new issues and communicate with team members.

Cons

We haven't so far found anything that we don't like. Perhaps we could benefit from havinf additional notifications for overdue issues or tickets that have not been updated for a long time.

July 2019

Grant from The Oakville, Milton and District Real Estate Board

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Perfect for our Help Desk

Worked perfectly for our organization. In fact, we've transitioned to DoneDone 2 and think this will allow us to be even more effective in serving our clients.

Pros

DoneDone is straight forward to use and it was perfect for Public Issues, which we used as our HelpDesk communications utility.

Cons

Can not "claim" an issue when it comes in. It's automatically assigned to a specific person, who may or may not be there.

Reasons for Switching to DoneDone

Too pricy for our requirements.

June 2019

Andrew from Lipman Hearne

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

June 2019

Simple, with a decent API

Pros

We were able to use the API to build our own frontend to the system, so that our clients don't need a DD login to submit tickets to us, but can also track progress on their tickets.

Cons

The workflow isn't 100% clear, and it seems to have changed in the last year or so.

July 2019

Todd from Princeton University

Company Size: 5,001-10,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

July 2019

A Client Perspective

The design/development group we hired to build the website for our university department introduced us to DoneDone. During the design phase, between face-to-face working meetings, DoneDone proved to be an optimal platform to refined bite-sized design issues, and to keep everyone abreast of the emerging design. During the testing phase, DoneDone was a simple, transparent conduit of issues found and issues resolved. Currently, in the site maintenance phase, we, as clients, use DoneDone maybe a dozen or so times a year, and it is all just easy and straightforward.

Pros

DoneDone is the issue tracking system used by the website design and development group that my university department hired for our website. As a client user of DoneDone I love the "transparency" of the DoneDone issue posting system: I can see the input and responses of everyone involved in tackling an issue, and I can add additional stakeholders as necessary. As a result, we are all always clear on who's doing what and the status of an issue. By comparison, the bug/issue tracking system that is used by my university's IT department is cumbersome, confusing, and non-transparent. The user experience is poor, and the complexity discourages me from reporting all but the most serious issues.

Cons

As a client user of the DoneDone software, I have no dislikes. It is a simple, clean user interface and interaction that nicely focuses the communication between the client team and the design/development team.

June 2019

Judy from Catapult Design

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

June 2019

Excellent excellent product

I could not imagine my business life without Done done - the best software I have ever discovered or used.

Pros

I use this software on a daily basis - I manage all my tasks, queries and projects with ease. This is an incredible piece of software - it makes my life incredibly easy. I love the reporting and I love how easy the tasks are to manage. There is no way I could so my projects efficiently without Done done.

Cons

The only small issue I have is accessing the projects - if you have a large list of projects you always need to get back to the drop down to change between projects. It would be great ti hace a clickable menu on the side for ease of access

June 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

June 2019

Great software to keep track of your tasks

As more and more companies using office 365, integration with Microsoft Flows would be a great feature that will enable us to integrate with other tools such as Teams, Outlook..

Pros

Easy to use, have been using it for more than 2 years

Cons

No integration with Microsoft Flows yet, we used to use Hipchat but now switched to Microsoft Teams

March 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

March 2018

DoneDone is exactly what it says - a simple bug and issue tracker. I've found it very easy to use.

Pros

The simplicity is the selling point and DoneDone's best feature. You add an issue, you assign it to someone, you write updates, you change the status. It doesn't include a bunch of options that most people don't need.

Cons

The price is, in my opinion, too high for the kind of small agency or software product it's aimed at. There are many self-hosted and DIY systems that do the same job for free.

June 2019

Elyse from Butler/Till

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

June 2019

Simple and effective issue tracking

I have used DoneDone as a software project manager for years and recommend it to all I come in contact with. JIRA and other like systems over complicate matters and are not client/customer friendly interfaces at all. DoneDone keeps it short and simple and helps me get work, DONE!

Pros

Love how easy it is to use. No confusing status or workflows, ability to manage users and access super easy. exports are helpful for reporting

Cons

Issue numbering across multiple projects - numbers are not unique across all projects - wish they were!

June 2019

WorkN from WorkN

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

June 2019

We use it for more than it's designed for

Pros

We have used donedone for ticket management for several years for defect tracking. Some time ago we also started using it for software requirements and it works fairly well if you know the limitations and figure out work arounds.

Cons

The mobile app - I want it to remember that I filter to All tickets and not just my tickets everytime I log in. I have to change the filter everytime. Allow us to add custom fields to the donedones.

July 2018

J. from The Urban Alternative

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Entire office loves Donedone

Efficient and economical way to aggregate and triage requests.

Pros

1. Donedone is extremely easy to use. 2. Implementation was a breeze due to the public issues feature--the ability to open a ticket by simply sending an email was a game changer for our organization. 3. Affordable.

Cons

1. Some public issues tickets get dropped if a lot of emails come in at the same time. 2. You can't have multiple fixers on one ticket. I need this!

June 2019

David from Skywire

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Great ticketing tool for features and bugs

Pros

Simple and clear UX. The latest version adds some useful features to an already fantastic product while not overwhelming the average user.

Cons

Nothing since they released v2. All the little niggles that were present in v1 have been resolved.

June 2019

Prosenjit from VEST, Inc.

Company Size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2019

Good tracking software for daily support issues

Overall I am happy with the software. It gets my work done.

Pros

It a clean interface to keep abreast about the daily issues and a repository of old ones.

Cons

The "Search" capability is not very good.

June 2019

Natalie from TriBuild

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

DoneDone Review

It has worked well for us as we've grown our business.

Pros

We liket he ease of use and the affordable price.

Cons

Filters can be confusing and dont seems to always stick.

July 2019

Anil from Codal Inc

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

July 2019

Perfect fit between Trello and Jira

we were able to use it across multiple teams without any issues or learning curve. Unlike jira anyone can start using all the features from day 1.

Pros

Allows you to create issues and task for different team members with ease.

Cons

The reporting tool is not powerful enough to understand turn around time between different statuses.

July 2019

Hima from Climax Media

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Good Application

10/10

Pros

User friendly and issue tracking is way easier

Cons

I did not find any issues with it until now.

June 2019

Chanakya from VEST Inc

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Looking fwd to try Done Done 2

Great support. User friendly interface.

Pros

Easy to Use and Setup Can Access on mobile

Cons

Some clients not receiving emails from Done Done, but i figure that's a problem on their end not Done Done

Reasons for Choosing DoneDone

Easy to Use and Setup Price was reasonable.

June 2019

Jeff from ClubExpress

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Simple Yet Effetive Solution

Pros

What I like most is the ease of use of the product, also the UI is very upfront and you know what is going right then and there.

Cons

Being able to have multiples in the Texter/Fixer options.