All eSilentPARTNER Reviews
1-25 of 29 Reviews
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Angel
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Powerful and easy to use
I love this software! Easy to use, fantastic customer service, not a lot of updates. That may sound silly but if you have ever used a software that update every month or even more frequently it's a pain. You start to feel like all you do is update, update, update which caused lots of down time and frustration.
PROSIt's all in one place. Production/creative jobs - from estimate and advanced billings to step by step production assignments that can auto adjust when a client messes with a deadline and deliverables to final billings, Media advertising Jobs - from planning and invoicing, thru push of a button placement buying, to reconciliation (with or without third party integration), all with tools that automatically recalculate when placements or timing changes. Use the full breath of the software to have one click insight on any job at any moment. Even financial wellness of individual jobs, clients or campaigns. On the financial side it's extremely easy to implement and use, it integrates with banks and credit card payments seamlessly, delivers clear and concise financial statements, has tons of standard report at a click of a button - can download to excel if you want - has an easy to read dashboard that provides up to the minute financial data in one place for comprehensive look at the companies financial standing.
CONSI would like an easy way to look at past years beyond 1. Love that I can see and compare this year with last but would like to expand on that so I can get the last 5 years just as easy as last year.
Reasons for switching to eSilentPARTNER
Because I had worked with ESP at another agency and it was wonderful and Advantage is terrible and time consuming. On advantage it would take over 2 weeks to just provide the reports needed to close the month. Some reports would take over 20 minutes to run!! That's crazy! ESP reporting is instant and they provide clean easy to read reports that a simple to customize to what I need/want in the moment.
Gwen
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Good but not quite good enough for us
People were great. Loved the product (back end). Report writing was tricky but their team was always there to help. This may have been updated recently
PROSThe software was excellent. Did everything we need it to from a task management, collaboration and traffic planning (and a ton more that we didnt use for billing and budgeting).
CONSOur team felt the UI was dated. We switched off for that reason but that was 2 years ago, so we would definetly take a look again.
Reason for choosing eSilentPARTNER
We actually selected Mavenlink and hated it so we made the switch (and lost some money) to eSilent Partner
Reasons for switching to eSilentPARTNER
We needed integrated time tracking and more robust task management and resource planning / traffic.
Mike
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2021
Does not keep the promise
A lot of promises. Terrible onboarding/training. That's about it.
PROSInitially we were sold on the idea that this was going to be the one software that did everything well, accounting and timekeeping, project management and team comms. Spoiler alert, it does not.
CONSAfter being made a lot of promised about things the software could do or would do on near-term future releases we realized this software is a dud. The accounting integration was so painful that honestly the only reason we still have ESP is because I don't think we could put our accounting team through another migration. So we basically se it for timesheets and billing and we have replaced all other functionality with far superior tools like Microsoft Teams for team collaboration and Asana for project management.
Reason for choosing eSilentPARTNER
Poor judgement.
Reasons for switching to eSilentPARTNER
We were looking for a system that did each of these functions better. We thought ESP might be it. We were wrong.
Sean
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Sean's eSP review
I enjoy using eSP a lot, and I would certainly keep using it for our business.There are several fixes I would recommend (see "Cons" section), but this is because I believe that eSP could be even-more user friendly.
PROSeSilentPartner is overall a great platform to use, and I use it daily with my team.It is especially useful for the industry in which Moveo operates (advertising). eSP has many great features, and overall, it is an extremely thorough and helpful tool.
CONSRegarding this, I only have a few notes:1 - Abbreviated menu item names:--> There are some menu items that are abbreviated, or which have unclear names (i.e., Setup --> Cat / Group; Jobs --> Group --> Approve Draft Inv's; AP --> Computer Checks, etc.)--> This aspect of eSP can make using the platform confusing-- especially for some of our contractors, who do not have English as their first language.--> This aspect also makes the platform feel like an unfinished product. Having a more-standardized way of naming eSP's menu items (i.e., no abbreviations, and/or clearer descriptions) would help the platform feel more cohesive.2 - Difficult learning curve:--> eSP has an inviting, user-friendly interface, but the full functionality of the platform is sometimes unclear. eSP has many useful functions, but there is a rather steep learning curve for this platform.--> This is somewhat related to my note #1: I do believe that standardizing the naming conventions of all menu items would help make the learning curve less steep.3 - Inaccessible financial statements for previous years:--> We are unable to access financial statements from years prior to "last year".--> For example, if I want to generate Moveo's profit & loss statement, I am only able to select: 1 - "last year", 2 - "this year", and 3 - "next year". Please expand this functionality. We need to access financial statements for all years, regardless of time period. This is my biggest need.
Ed
Accounting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Silent Partner 20 years later
After roughly 20 years of using Silent Partner, I can honestly say I'm very happy with how easy it is to use. Closing the month/year is reasonably painless and the support team is very helpful and quick to help with any problems.
PROSVery easy to do everything from writing checks to printing reports. Enough options on all aspects of Silent Partner to fit all types of companies and their needs
CONSsometimes the updates will force you to do things you are used to in a different way. that being said, once you get used to the updates, you see they are usually for the better.
Reason for choosing eSilentPARTNER
I didn't select Silent Partner. It was being used at the agency when I was hired.
Patrice
Design, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
eSilent Partner: a friend to manage the business
sSilent Partner has been great so far to help us managing the business, developping an ad hoc cash report preventing us wasting a lot of time reconciling data.
PROSeSilent Partner has an amazing support team, super reactive, doing the best to be sure your question is answered VERY quickly.
CONSI would like more features to keep integrating within the same software: more flexible expense report and project management
Reason for choosing eSilentPARTNER
I didn't consider changing as the service answers mostly of our current needs.
Bryan
Public Relations and Communications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
sp 2023
its worked well. easy to adapt to
PROSthe ease of preparing reports used for financial statements and tax returns are produced from these #s
CONSnot much to complain about for my job... maybe have 3 or 4 years of data vs two or three
Laurine
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
eSilentPartner and Magnum
We have been using eSP for over 11 years. Our company has grown 5x since then in business ; eSP has given us Job reports, A/R, A/P, G/L close, plus the knowledge of technical help. They are constantly releasing new versions to improve with the times.
PROSThe Accrued Media report- this report allows me to know what media vendor invoices I am missing
CONSMedia - the ability to import excel media plans; and even though I understand I wish there was a media vendor report I can run by media client.
Luis
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed October 2023
eSP experience in a nutshell
Excellent support to address questions. The response time is fantastic. Not even a day. System easy to learn as user of financial information, intuitive and with an structure easy to work with.
PROSManaging CampaignsTime TrackingBasic Financial reports
CONSLack of user customized reports for finance and a solid tool for managing accounts receivablesText based reports rather than graphsLack of dynamic graphs
Patty
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
eSilentPartner review
Software is easy to use and it is layout nicely.
CONSSome of the reporting features could be enhanced.
Ellen
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Long standing partnership
Customer support has always been superb! They are always quick to offer insight and guidance, as well as taking recommendations into consideration for future enhancements/updates. We neglected to fully embrace the project management module back in 2005 when we partnered with Silent Partner, nor when department management changed, and as a result incorporated Wrike project management as a three year commitment right before Silent Partner rolled out their new and improved project management modules. However, having been with the company for 17 years we have watched it develop into a comprehensive marketing/project management system.
PROSWe have used the software for so long that it is comfortable yet constantly improving.
CONSThe original integration date was rushed by our team and had to be postponed so that we could be fully ready to use Silent Partner. If we were starting over I would highly recommend training sessions with Silent Partner support, or intensive training to an administrator that could in turn train staff to utilize Silent Partner to its full capacity.
Reason for choosing eSilentPARTNER
The former accountant made the selection.
Reasons for switching to eSilentPARTNER
Prior system made tracking profitability very difficult.
Ricardo
Publishing, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
15años con eSilent Partner
En mas de 15 años de uso del sistema nos hemos contrato con un partner que mas alla que un sistema es un companñero para resolver todos los problemas
PROSla integración y el servicio al cliente, ademas de la facilidad de realizar las tareas
CONSun app amigable para las areas creativas (que no gustan nada complicado)
Reasons for switching to eSilentPARTNER
por la integración
Paul
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Reliable software perfect for our agency
eSilentPARTNER has been an effective tool for us. It is head and shoulders above our previous agency accounting/management software.
PROSWe have been using eSilentPARTNER for over 12 years. It's clear that the developers understand the nuances of our business and have incorporated that into the platform. The support team is responsive, professional and fully versed in the application. We use eSilentPARTNER primarily for accounting and project management purposes and we have never been unhappy with the software.
CONSAlthough the software is intuitive and easy to use, there is some inconsistency in functionality between the different modules. This however has not been problematic.
Reason for choosing eSilentPARTNER
Better fit for our needs
Reasons for switching to eSilentPARTNER
Upon comparison of products, eSilentPARTNER seemed to be the best fit for us and we have not been disappointed.
Tammy
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
eSilentPartner
My overall experience with eSP has been positive.
PROSThe ability to write SQL reports in order to get the information that is required to provide insightful analysis.The customer service/support is outstanding!
CONSI've received complaints from internal resources that they don't like the interface and they find the project management tool lacking.eSP has some quirks but the support team is quick to look into it and provide solutions.Training manuals are not fluid.
Alex
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2021
Robust feature set
There’s a lot you can do in eSilentPartner in terms of resource planning and reporting. Certainly helps manage a team and their assignments.
CONSIt looked outdated and was a little clunky. It had a lot of capabilities but the team didn’t like it because of how old it looked.
Louis
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2021
Decent functionality, poor user experience
Had a robust feature set that was detailed for multiple portions of project management within a marketing agency.
CONSIt was not user intuitive. User experience and interface were not as sharp as one would expect for a SaaS product
Reasons for switching to eSilentPARTNER
Needed a more robust project management system.
Frank
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Review
The service and the ability to modify the system at times to meet current needs.
CONSthe timeline feature if it could be more user friendly.
Reason for choosing eSilentPARTNER
used it in the past
Reasons for switching to eSilentPARTNER
better Tracking
Lynette
Media Production, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
eSilentPartner Recommendation
With regards to our Production the software allows for an easier transition to a Digital approach with storage as well.
PROSThe ease with which each function can be carried out
CONSThere isn't anything about the software I do not like. If I cannot access what is needed [SENSITIVE CONTENT] and the team from SP is more than willing to accommodate us and assist with solutions.
Drew
Marketing and Advertising, 11-50 employees
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2021
Does so many things, few of them executed perfectly
It was fine. It did the job for when we used it, but it didn't tick enough of the boxes to be truly great.
PROSThe feature set is terrific. The ability to assign and manage tasks and the project setup is wonderful.
CONSThe UX is not good, and there lacks any kind of true mobile solution.
Luis
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
After Sales Support
Ease of day to day operations due to a trustworthy technical support.
PROSThis is my first experience as a user of eSP. The product is generally intuitive and meets the expectations of the core areas of the company. My responsibility is Finance, as such my daily interaction with the product is AR, AP, GL and Revenue (or Income Statement reports). Still a lot to learn but the most relevant feature of the product is the solid knowledge of Michelle Smith and her fast response to my questions. I am so positive impressed by her professionalism and passion to serve.
CONSFor finance processes and reporting, I do see the need to add features such as: Cash flow reports, Cash flow forecasting, grouping of Clients or Vendor codes to track performance of Clients or Vendors belonging to the same group. Configuration to send mass e-mails to clients to share their statements of accounts, automatic remainders of invoices due or overdue. Availability for Canada of the A/P > Computer Checks (ACH option).
Valecia
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Silent Partner
As of yet, my experience has been a good one, whenever I need help, I do ticket in the forum and [SENSITIVE CONTENT] is always quick to answer me. She is amazing to work with!
PROSI like the capabilities it has to support our agency
CONSThere is a lot that I don't know as far as what Silent Partner has to offer
Tom
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
eSilentPARTNER Review
Good experience so far! [SENSITIVE CONTENT] is great.
PROSI think that the job jacket is pretty good. I like being able to upload documents/view invoices and job charges all in one spot.
CONSI'd like to be able to view more than just "last year" "this year" and "next year"
Patrizia
Pharmaceuticals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
great service with [SENSITIVE CONTENT]. So efficient!!!
great experience so far
PROSeasy to navigate and the eforum guide is very helpful to navigate should we ever encounter any problems while working with the software.
CONSwe like contacting directly our contacts ie. [SENSITIVE CONTENT] versus going through eforum.
Jennifer
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Long Time eSilentPartner User
Good.
PROSOverall the software is very user friendly, and the team has always been able to accommodate most special requests/ updates that we have asked for.
CONSI wish there were more in depth options for standard reporting.
Rosanne
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Rosanne Woodley c/o Healthwise Creative
[sensitive content hidden] & the team that I've met - ARE AMAZING!
PROSEstimating, PO's, Job Charges, Tracking hours to date, Schedules!
CONSI understand that Clients want different things & you are meeting their requests. This is amazing customer service.Therefore, there are too many ways to do the same thing. This is confusing to new adoptees.