Everhour

Issuetrak

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Ratings & Reviews

Overall Rating

4.68 / 5 (252)

4.54 / 5 (152)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

January 15, 2020

November 27, 2019

Pros/Cons

  • Pros

  • I love how it easily connects to Asana. It has a clean interface. It is easy to use. It generates clear reports.

  • I like how it integrates with Chrome and Asana and takes us away from using spreadsheets. This is what I enjoy the most.

  • Cons

  • The basic time tracking feature is very easy to use, but if you want to work with more complex tasks, you may need some help.

  • You can't put time estimates on recurring tasks, which isn't a dealbreaker, but I wish it had that capability.

  • Pros

  • It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

  • A very reliable Help Desk and Support System which gives room for flexibility. very easy to use ones its set up. is very user friendly.

  • Cons

  • have been using this for a while haven't had a any flaws yet but at times it slows. Aside that this is a fanastic support system and will recommend to any one to try it.

  • It doesn't do everything but what it does do is good. I would like to see engineers have the ability to self assign issues of their choice but still not be able to affect assignment of others.

Product Demo & Pricing

Demo

Pricing Range

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Advisor Recommendations & User Awards

FrontRunners

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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