All FreshBooks Reviews

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Dinos

Marketing and Advertising, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2022

I use FreshBooks because it's support kicks ass...

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Maddie

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

FreshBooks made my day at work so much easier

Integration with customers' books, as well as the option to include team members in the layout, are all included. On the subject of Application Programming Interfaces. It appeals to me since it brings everything together in one convenient location. The entire software is so simple to use that anyone can learn how to use it.

PROS

I appreciate how user-friendly it is, as well as the appearance of the program, and that it has the essentials when it comes to monitoring money and sending invoices and proposals. It's a really amazing piece of software that provides quick alerts. Excels in the area of financial reporting. When it comes to bank reconciliation, the general ledger is really helpful. Excellent in regard to project accounting.

CONS

The absence of features like as email automation and scheduling, which are provided by applications such as Dubsado and Honeybook, would be an example. One thing I'd want the developers to improve on is making sure that updates are made at the very least within one hour and not much longer.

Reasons for switching to FreshBooks

Freshbooks not only helps me with the core responsibilities of invoicing and costs, but it also assists me in getting a comprehensive picture of the financial health of my company.

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Adam

Verified reviewer

Information Technology and Services, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed August 2023

FreshBooks – awesome tools, improvable customer service

In addition, the time accounting function is simple and allows us to monitor business activities as a whole. It has helped us identify and quantify the time spent on both responsble and non-responsible work, allowing us to adjust costs and be more efficient in our operations. Overall, FreshBooks has made managing our finances and time effective.

PROS

Using FreshBooks has been a game changer for me and my team. The platfom excels in accounting and expense management, it offers a variety of functions such as generation and tracking of invoices quite complete, it has a history function for better control, this makes decision making easier, in terms of its interface I could say which is friendly and easy to navigate, saving us time and keeping everything organized. With freshbooks it's easy to customize reports and track metrics across multiple projects at once.

CONS

My experience with FreshBooks has been frustratng at times not because of its tools, but especially when it comes to customer support. Some time ago the live chat option provided quick and helpful responses, this made it easy for me to fix any problem, but now I am forced to send emails that go unanswered for days. And many times they are generic answers, which do not solve anything for me and delay the whole process.

Reasons for switching to FreshBooks

has better Performance and reliability in Accounting

Ragu

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

One and only best In Freshbooks

Freshbooks is overall wonderful experience. These are well processing.

PROS

Freshbooks is best mobile app.these are delightful users experience.

CONS

Freshbooks is sometimes problem for invoice processing.

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Craig

Verified reviewer

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2019

Good for time tracking and invoicing; barely functional for accounting

The original version of FreshBooks, which we started using in 2014, was great for time tracking and invoicing. Unfortunately, they decided to build a completely new web application to add accounting features. We migrated to the new version about two years ago, and it did not go well. The new version didn't add many useful features, and the time tracking app got worse (see above). We decided to try the accounting feature this year (2019) because Xero started getting more expensive and lost its payroll feature. We have found the FreshBooks accounting features to be barely usable, and we're struggling to find an accountant that will support FreshBooks.

PROS

FreshBooks is good for freelancers or service-based small businesses that need to track time spend on client projects, and report the time on invoices. It's also good for tracking basic expenses, whether they are allocated to the business, or passed on to clients. The reporting features are also useful. The payroll integration with Gusto is a simple and affordable way to run payroll for a small business.

CONS

The mobile app for time tracking became so buggy that I had to stop using it; it would frequently lose track of the time if I paused the timer. They also added a "feature" that creates a new line item on the invoice every time you pause the timer, which really clutters up the invoice. I now use a separate tracking app and manually enter my time. The accounting features are barely adequate, and the accounting functionality is more like a public beta than production software. There's a chart of accounts, bank reconciliation, and a general ledger. We use cash-basis accounting, so it works for us, but if you carry inventory, I don't think FreshBooks will support accrual accounting. The bank reconciliation was officially "beta" until very recently. Admins aren't allowed to edit the chart of accounts, so you need to have an accountant or bookkeeper set it up. Unfortunately, most accountants I've talked to won't work with FreshBooks directly. Strangely, FreshBooks will help you find a bookkeeper who works with FreshBooks, but not an accountant.

Reasons for switching to FreshBooks

We switched from Xero to FreshBooks for accounting because the value of Xero keeps going down. Xero used to offer payroll and expenses for about $30/month, but now that Xero no longer offers payroll, you have to pay a separate fee to a payroll provider. You also have to pay a much higher monthly fee to Xero if you want expense reporting.

Vendor Response

Hey Craig, thank you for taking the time to share this detailed review of FreshBooks. I'm sorry to hear that you've run into issues with our mobile app and the timer creating multiple timers (though that is by design). If you had specific suggestions or features that you'd like to see for the Accounting features or anything else in FreshBooks, our team would love to hear it! I have flagged your feedback to be heard by our Product Specialists directly, but if there's anything else our Support Team would be happy to capture that feedback. They can be reached at help@freshbooks.com or 1-866-303-6061 Monday through Friday, 8am-8pm EST. ^DM

Replied October 2019

jawad

Hospitality, 1 employee

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Freshbooks will start you off 80% off

Very good.. servers are connected properly no problems there

PROS

I liked that they have a free trial and on top of that they starting you off with the first four months at 80% off

CONS

I mean it's your standard accounting software but I have OCD and wish it was flashier. It's user friendly but dull

Reason for choosing FreshBooks

It's more convienent for me to have software already built

Reasons for switching to FreshBooks

I wanted it to be already set for me instead of making a spreadsheet myself

User Profile

Sarah

Verified reviewer

Information Technology and Services, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

For us, Freshbooks is the best accounting software out there

The fact that I can access FreshBooks from my phone is one of many reasons why I like it so much. For many years, I had to personally speak with each client, write up an invoice by hand, and then return to the office to enter the information into a computer.

PROS

I am quite happy with FreshBooks. Much of our company is now run by robots. Not having to pay for an accountant has been a huge cost savings for us, and FreshBooks has made that possible.

CONS

There really haven't been any drawbacks at all. Getting our more senior personnel to adopt FreshBooks initially was the only challenge we faced. However, we did our best to train them on the software and ultimately had to force them to use it.

Reasons for switching to FreshBooks

It was a hassle, and I think we missed out on some money because of it. FreshBooks has made it possible for me to enter information while standing in the presence of a customer, give them an invoice, and get payment before I leave my office for years. The change has been dramatic for us.

User Profile

Maddie

Verified reviewer

Computer Games, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

Effective all-in-one accounting platform for SMEs

It's used for projects that can cover their own costs. It's dependable, and I have no interest in switching to something else. One unified accounting system will allow us to grow from a medium to a large business with less disruption and increased accuracy.

PROS

With its built-in team collaboration features, any comments made about projects or company goals can be recorded for later reference in reports. Fresh Books has a time tracking feature that is useful for medium and small enterprises.

CONS

It is helpful to have more barcode tracking and postal service integrations. It would be beneficial if the rapid payment feature were made available through more global neobank gateways.

Reasons for switching to FreshBooks

My company has found it to be an invaluable resource for handling basic accounting functions including managing accounts receivable, payable, inventory, and payroll.

Daniella

Accounting, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

General review

PROS

It is reliable and easy to handle. The invoice are sent swiftly and precise. The safe keeping of documents

CONS

nothing really, you must have stable network and you're good.

Steve

Internet, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2024

Easy to Use Billing Software

PROS

The fact we can customize our invoices is the biggest reason for using FreshBooks. Please we can now integrate with Stripe and other payment systems so that helps a LOT.

CONS

I wish the fees didn't kick in until after 5 or 7 clients were added. But I also understand their reasoning.

Julietta

Information Technology and Services, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed January 2024

One of the Successful platforms for reading and analyzing different topics.

PROS

Availability and easier to find and read the necessary books.

CONS

There are spheres that are not included.

Andreas

Telecommunications, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Freshbooks - Still one of the best billing systems around

Able to run and invoice quickly. Add the strong integration that it has with Freshdesk for ticketing and my time tracking - it has allowed me to better streamline my operations.

PROS

Tracking and customer portal that is fully labeled as your own... this is a feature most competitors do not have. Know when your customers have viewed your invoices and even printed them! Slick mobile app

CONS

Pricing has gone up vis a vis other comparable competitors. Ticketing is very basic. One issue that could have been done better is that this is more of a quoting system and not proposal based. So making fancier proposals you are best off using another platform.

Reasons for switching to FreshBooks

Portal for my customers to look at historical invoices.

Scott

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2021

Run as fast as you can from this platform now that they are forcing migrations to new platform

FreshBooks was founded by someone that wanted to make a great product for small businesses to do invoicing and time tracking, that focus is obviously gone and the focus revolves around their payment processing.

PROS

We implemented the "Classic Freshbooks" which was a super clean interface that you could navigate with your keyboard for the most part, was stable and efficient. This worked great for us for almost 10 years.

CONS

They are now forcing their new interface on everyone, which is buggy and slow. Constant downtime at critical times like end of month, causing customers not to be able to access and pay invoices. Huge financial repercussions for us due to this.

Reasons for switching to FreshBooks

Wanted an online system which QB didn't offer at the time.

Vendor Response

Hey Scott, thank you for taking the time to share your review of FreshBooks. You are correct that we are moving customers to the new FreshBooks. I'm sorry that you've experienced some issues with your account since moving, but our Support Team is here to help however we can. While there are some changes between the classic and new FreshBooks, feedback from customers like yourself is absolutely valuable to our team as we make continue to make changes and updates to the software. We post those updates here: https://support.freshbooks.com/hc/en-us/articles/360054235012-Changes-Updates-in-2021. If you have any questions or matters we can assist with, the contact details for our Support Team are listed here: https://www.freshbooks.com/contact. ^DM

Replied December 2021

User Profile

Sara

Verified reviewer

Hospital & Health Care, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

Great accounting and invoicing software

Easy-to-use: Freshbooks A lot of functions are available and you can get started in a short period of time. Clients will love this for making payments. Freshbooks' user-friendliness and the fact that all of my clients are saved there are two things I really like. All of my client data has been held there for more than a decade.

PROS

FreshBooks has a really visually appealing interface, and that's something I really like. Even after a long day at work, logging in never leaves me feeling drained. When I log in, the most crucial information is right there on the dashboard. FreshBooks can help me operate my design business. Tracking my time, creating estimates and invoicing, creating projects, setting up regular retainers, etc. are just some of the things I do.

CONS

As a result, there can be a lot of confusion when it comes to automatic payments. The smartphone app itself also needs a lot of work. In addition, the FreshBooks customer service needs improvement. I'd like to see some of the more expensive plans' extras available to everyone.

Reasons for switching to FreshBooks

For the sake of my business finance manager, I don't mess about with Excel spreadsheets. Self-employment taxes are calculated based on the information provided. It saves me a ton of time, and by the end of the year, I'm well-prepared for tax time.

Benjamin

Entertainment, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

FreshBooks is the best software I've used for my small business.

FreshBooks is truly a joy to use. It helps keep my estimation and billing running smoothly, and makes it easy to process payments, and gives a lot of options to allow my clients to pay me in the way that works best for them. I love that you can track invoices from the moment you send them, and you can see when the client has viewed them, and even message the client right in the invoicing portal. I had used Quickbooks for years at another job I had, and also used it from time to time with my own businesses, but I was never happy with it. It was always clunky, slow, and glitchy, and was kind of on the basic side with it's features, or you had to pay another fee to add more features. I found FreshBooks through an ad, and gave their free trial a shot, and I was hooked from the start. the software is so responsive and easy to use, I don't believe I've ever had any kind of glitches or crashes while using it. The mobile app integrates perfectly with it, and keeps all the things I need on a regular basis at my finger tips. Any issues I've ever had, they support team was quick and efficient in helping me an answering my questions. Overall, FreshBooks is a wonderful company, and they make wonderful software that I thoroughly enjoy using.

PROS

I love how intuitive and easy it is to use. The invoicing, payment processing, and overall accounts receivable functions are so simple, yet powerful and allow me to accomplish everything I need to in that area. The support staff is wonderful and extremely responsive, and it just helps my one man operation run smoothly when it comes to the accounting.

CONS

So far I haven't found anything about the software that I don't like.

Reason for choosing FreshBooks

The user experience was just so much better, so much easier to use, and had all the features I was looking for, and they are constantly working deliberately to add new, relevant features as they go.

Reasons for switching to FreshBooks

The experience was so much better, right form the start.

User Profile

Kelly M

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Invoice and expense tracking automation

The features that make FreshBooks such a superb invoicing and accounting application for small businesses may not be sufficient for larger enterprises. Not all small businesses can afford FreshBooks because it is more expensive than some comparable solutions.

PROS

Because of FreshBooks' intuitive design, keeping track of business money and other administrative tasks is a breeze. Save time and work more efficiently with FreshBooks' convenient time-saving tools, such recurring invoices and cost monitoring.

CONS

FreshBooks's user-friendly interface is a major selling point for me as a financial manager. We've found great use in the time-saving tools, such automatic invoicing and expense tracking. Nonetheless, I have found a few shortcomings, such as a lack of robust reporting tools and a dearth of available integrations. Despite these concerns, FreshBooks has been a great help to me.

Reasons for switching to FreshBooks

Small businesses will appreciate FreshBooks' straightforward design, which makes accounting and invoicing a breeze. Invoicing and cost tracking are just two of the numerous time-consuming and prone-to-error processes that may be automated with the help of FreshBooks.

Bryan

Marketing and Advertising, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Effortless Invoicing with FreshBooks: A Game-Changer for Small Businesses

Overall, my experience with FreshBooks has been excellent. As a small business owner, I appreciate the platform's user-friendly interface and seamless invoicing capabilities. While the software may lack some advanced accounting features and could benefit from more detailed reporting options, it more than makes up for it with its ease of use and efficiency. The pricing plans may be a bit steep for some users, but the value that FreshBooks provides is undeniable. Overall, I highly recommend FreshBooks to any small business looking to streamline their invoicing and accounting processes.

PROS

FreshBooks offers a variety of features that make invoicing and financial management effortless, including customizable invoices, recurring payments, automated late payment reminders, time-tracking, and expense tracking. As a digital marketing business owner, I was pleasantly surprised by how seamlessly FreshBooks integrated with our existing workflows, saving us time and effort on a daily basis. Their platform's user-friendly interface and efficient features make it a top-notch solution for small businesses looking to streamline their financial processes.

CONS

Although FreshBooks is a great invoicing and accounting software for small businesses, it may not be suitable for larger enterprises with more complex financial needs. Some advanced accounting features such as inventory management or fixed asset tracking are missing from the platform.While FreshBooks provides a range of useful reports, some users might find that the options are not as extensive as they would like. For instance, the software could benefit from more detailed insights into sales trends, expenses, and cash flow.While FreshBooks is an excellent invoicing and accounting solution, some users may find the pricing plans to be relatively expensive, particularly if they only require basic invoicing functionality. Additionally, some users may be disappointed to find that certain features are only available on more expensive plans.While FreshBooks has a user-friendly interface, certain features can be challenging to navigate, particularly for users who are not tech-savvy. For instance, creating custom reports or integrating third-party applications can be a bit complicated.While FreshBooks does offer a mobile app, some users may find that it lacks certain features and functionality. For example, tracking time and expenses on the go can be a bit clunky, and the app could benefit from more advanced project management tools.

Reason for choosing FreshBooks

One advantage that FreshBooks has over Xero is its intuitive and user-friendly interface. While Xero offers a comprehensive range of accounting features, its interface can be overwhelming and confusing for new users. FreshBooks, on the other hand, has a more streamlined and simplified user experience that makes it easier for small business owners to manage their finances without getting bogged down in complexity. Additionally, FreshBooks is more focused on invoicing and time-tracking features, which can be a better fit for some small businesses.

Reasons for switching to FreshBooks

It's because of one advantage that FreshBooks has over QuickBooks. Its user-friendly interface and ease of use. While QuickBooks is a robust accounting software, it can be quite complex and intimidating for new users. FreshBooks, on the other hand, offers a more streamlined and simplified experience, making it easier for small business owners to manage their finances without getting bogged down by complicated accounting jargon or features they don't need.

Maciej

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2023

FreshBooks is a comprehensive accounting software

Overall, I have had a great experience with FreshBooks. It's a comprehensive accounting software that makes it easy to track expenses, manage invoices, and keep track of payments. The user interface is straightforward and simple to use, making it easy to navigate and get the information you need quickly. The customer service team is also always available to answer any questions you may have. The only downside is that it can be difficult to set up and configure, especially for those unfamiliar with accounting software.

PROS

FreshBooks is a comprehensive accounting software that makes it easy to track expenses, manage invoices, and keep track of payments. The user interface is straightforward and simple to use, making it easy to navigate and get the information you need quickly. Additionally, the customer service team is always available to answer any questions you may have.

CONS

The only downside to FreshBooks is that it can be difficult to set up and configure, especially for those unfamiliar with accounting software. Additionally, some of the features are a bit limited and could be improved.

Reasons for switching to FreshBooks

FreshBooks stands out from its alternatives because it offers a comprehensive suite of features that make it easy to track expenses, manage invoices, and keep track of payments. The user interface is straightforward and simple to use, making it easy to navigate and get the information you need quickly. Additionally, the customer service team is always available to answer any questions you may have, which is a great customer service perk. Additionally, FreshBooks offers integrations with other popular software programs, such as QuickBooks, that make it easy to sync data and ensure accuracy. All in all, FreshBooks offers an excellent accounting solution that is both reliable and user-friendly.

Tường

Banking, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2020

This software is extremely easy to use.Beautiful user interface, easy to operate and very profession

We work very well with the team thanks to work sharing, document sharing is quick and easy.

PROS

Completely convenient and easy. I find that overall this is a great program I use to start designing for businesses automatically. Can be combined with other apps I am using. No more spending weeks billing and sending to customers. Freshbooks will create an invoice and send it out in seconds send suggestions, track my time, invoice clients and adjust my costs for financial reporting, all in one easy-to-use. Track and control account simply, no longer spend too much effort because of many types of account simply each day. Smart reporting system combined with easy and effective teamwork place.

CONS

FreshBooks is designed with auto-leveling and data checking to ensure all numbers are accurate and logical. But since our trades are so accurate, I don't have any negative points

Reasons for switching to FreshBooks

My friend recommended it and I invited me to use it for my project And it's easier to use, I can create estimates and suggestions and keep track of my time.

Chris

Graphic Design, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2018

Improvements need to keep coming ....

I've been a FreshBooks customer for YEARS and I do like them. I've ridden it out through all the changes and just dealt with how interfaces change and prices change. In the past few years there have been a lot more freelancer payment management systems that have come along. I've looked around, but I find myself staying with what is comfortable even though something else may be better. Fear of the unknown I guess, and not wanting to learn a new system while I'm busy working. I just think there could be some improvements made since the last major interface update. It was like a whole OS upgrade and then no new updates for the past few years -- other than pricing tier changes. There is no sense that FreshBooks is looking to improve and listen to their customers about what features they need or would like to see. Just my opinion and view. I could be very wrong. Thanks.

PROS

Over the years, FreshBooks has made efforts to improve its service and update the levels of programs. The latest change they made to the interface has improved some things but other parts have been left behind and I've personally not seen any updates or changes in the past few years. What I like MOST is what they started with years ago -- the ability to remind clients at the 30, 60, 90 day marks to pay their bills. However, the interface to set that feature up changed a few years ago with their major update and it's not as intuitive now.

CONS

I do NOT like the timer starting off before you even choose what project you are working on. This is a SIMPLE FIX. I asked about it years ago and was told that -- yah, basically you launch the timer and then click the pause button while you work out what project you are on -- then start the timer again. Not a good design. I do NOT like setting up a new project and having a ton of task all added to this new project that I have to deselect -- about 20 or so that I have to remove each time -- and then add in the correct task for that project. I do NOT like having to deal with setting default payment settings and reminders for each client I set-up. Can't that just be a universal default setting to turn on? I do NOT like having service tiers change and being told the level I was previously on is changing and this new level will cost more -- and that's what I have to accept now. I'm a independent contractor and I have few clients -- I don't need the next level. But ... whatever.

Kent

1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed April 2017

Like it But Lacking Decent Timer

This is a review of Freshbooks Classic. They have just come out with a new version that I am not using due to a lack of addins at this early stage. I use Freshbooks to invoice my customers for the time and materials I spend on their products. I have recurring invoices that automatically bill my customers on the first of the month for their monthly recurring services and any labor I may have spent on their project for for support. Freshbooks definitely makes the invoicing process simple and easy. I don't have to worry about manually creating invoices each month. A big time saver. It also provides several different ways for the customer to pay their invoice including credit card and PayPal (PayPal is not an option in the new version of Freshbooks). But Freshbooks doesn't make the time tracking simple. Since most of my charges are based off time spent working on customer products, I need a powerful Timer tool. Freshbooks does not supply that tool. They have a very rudimentary tool that is browser based. You click start, select your Project and Task, then press stop when completed. Life isn't that simple. I may be working for one client when another calls on the phone. I would have to stop the existing timer, select a new project/task, start the timer again, then after stopping it, go through the whole process again to go back my original task. Awful. Instead I had to purchase a desktop based tool called Chronomate that is so much more powerful. It even knows when I've stepped away from desk and forgot to stop the timer. It also uploads to Freshbooks so I don't have to manage anything. Bliss. Of course the developer isn't maintaining it anymore so it doesn't work with the new version of Freshbooks. Crud. Because of the lack of a decent time tracking tool I won't be updating to the new version of Freshbooks anytime soon.

PROS

Very easy to invoice.

CONS

Time tracking methods/tool are totally lacking.

Vendor Response

Hi Kent! Tim from FreshBooks here, thanks for taking the time to leave us a detailed review. I'm happy to hear that you're enjoying using the auto-bill, recurring invoicing aspect of the software! I definitely hear you when it comes to the lacking experience for time tracking. I'm not too sure if you've tried the new FreshBooks yet, but we did improve upon time tracking section so that you'll only need to enter in your client to track time (no more entering all sorts of information!), we also display the last five timer you've used on the page so that you can switch between them quickly. That said, the new FreshBooks' time tracker isn't as smart as Chronomate, but we hope we'll continue to build on it to make it work for you, as well as including more add-ons that will work with it. Thanks again, Kent! If you have any additional questions or comments, feel free to reach out to our support team at 1-866-303-6061 between 8am - 8pm eastern time. Best, - Tim

Replied May 2017

User Profile

Richard

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2018

Great product paired to the friendliest support in financial software.

The biggest benefit we receive is how easy it is to send invoices and get paid online. Freshbooks makes this a lot easier than some of the other solutions we've tried over the years.

PROS

Freshbooks is a simple and straight-forward accounting solution. It's delivered with relatively small amount of standard accounting categories so you're not overwhelmed placing expenses into their proper buckets and adding new categories is quite easy. Our business doesn't have a ton of complex expenses - and if yours does, Freshbooks might not be a good fit. What we love about Freshbooks is how straight-forward their invoicing system has been. It's easy to create recurring invoicing and it integrates with popular credit card processors to facilitate easy online payments. Perhaps the attribute that has kept us with Freshbooks through the years is their customer service - it's amazing. Customer service has always been super friendly, easy to understand, and they always seen eager to help. This interest and willingness to be helpful goes a long way.

CONS

The only con we've experienced with Freshbooks is their limited subscription levels. We've exceed their standard top level package but we're not quite big enough to financially justify a custom/enterprise package. It seems Freshbooks is ideal for customers with a lot of recurring transactions - which, we have more individual transactions than recurring so this is part of our problem. Regardless, Freshbooks staff has always been quite helpful in offering up solutions to help us make the most of our subscription limits (500 active clients).

User Profile

Randall

Verified reviewer

Higher Education, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2018

FreshBooks provides small businesses with some of the best invoicing and billing features available.

Billing and invoicing were made much easier using this software.

PROS

FreshBooks gives small businesses a well-designed and intuitive user interface that can easily be used for a variety of different functions, most notably billing, and invoicing. Users are given a wide array of attractive template designs to choose from when creating invoices, allowing for catchy, yet professional looking documents. FreshBooks also provides users with tools for team collaboration, estimates, and projects, all of which can be easily navigated and set up to increase your small businesses' ability to maximize communication, send automatic reminders, submit proposals, and secure jobs with relative ease. As an accounting package, FreshBooks also provides users with the ability to perform some fundamental bookkeeping and accounting functions, has some bank reconciliation functions, enables you to accept online credit card payments, and provides many of these features via their full-featured mobile application. Last but not least, FreshBooks provides excellent customer service from the start. A detailed and easily followed tutorial will help new users get started, while their well-trained staff is always ready to provide users with answers to any questions or issues they may encounter. FreshBooks is very proud of their customer service and their customer satisfaction rating, and it really shows when you speak with one of their representatives.

CONS

One limitation in FreshBooks as an accounting package is the fact that they utilize single-entry accounting. While this may not be an obvious flaw to a new small business owner, it will become apparent as more accounts are created, employees are hired, and payment options are implemented. Single-entry accounting is quick and simple, but it certainly leaves something to be desired. Over the years some application updates have diminished or completely removed some useful features, like service and customer records, and inventory tracking, all of which were very convenient and helpful features.

Alexandra

Verified reviewer

Design, 2-10 employees

Used less than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

Reviewed November 2015

Freshbooks is the perfect solutions for service based businesses

We've used Freshbooks for quite sometime now in our business. When searching for billing software, I needed something smoothe, mobile and also that allowed for customer portals that could be branded to our company. This was a big deal for us, so we absolutely wanted to make sure it was a feature in whatever software it was and Freshbooks did just that. Freshbooks is super easy to use and handles everything from the customer accounts, to the invoicing to recurring charges and credits. At the end of the year, all the clients get a statement of their services they have paid for, and they never have to contact us about anything. They can review their bills at any time, and also accept estimates that are put together. It also is fabulous for integrations, and we currently use Google Apps, Gusto HQ and a few others to make it that much more effective.

PROS

Some of the biggest reasons we chose Freshbooks over other software: *Incredibly smooth and easy to use interface *Ability to brand your own in colors as well as add your logo *Each customer can be assigned their own billing portal login and you can have multiple clients under one company but each have different username *Utilizes Braintree payments (our primary merchant processor) *Integrates with Google Apps and Gusto HQ *Flat rate for up to 5 users, we currently use the Might Oak Plan *Team tracking and hour logging for projects (huge deal since we work with contractors and they also have a free contractor add on option) *Mobile App is killer - I pop off invoices like it's nobody's business :)

CONS

*Reporting could be improved *Needs better reconciliation in terms of balances. You can do daily balance sheets, but I would rather have it calculate how my business is doing based on capital in our current account, then factor in what we earned and our expenses. *Not good for businesses that have inventory, need inventory management (this I wouldn't necessarily rate as a con however, because Freshbooks was built and designed for SERVICE style businesses - for that it works great) *Reporting can't be opened in the mobile app, you need to access it via the browser *To my knowledge, you can't run multiple businesses out of one account. We currently have two businesses and are deciding if we are going to open up a separate Freshbooks account or if there is another option that's better suited for the second business.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2022

Terrible interface, bad data security practices and dishonest customer support

The last year has been horrible, absolutely horrible. This is a dishonest company in my opinion, but the biggest thing was last night after a week or more of begging to have access to my data after the subscription ended Zac, a support specialist decides at 7pm without me asking to access my data, download it to his computer and emailed all the documents to me over an insecure interface. I called and talked with customer service and was promised a call from management before the end of the day to discuss and that never happened. I told the woman I spoke with today that I didn't trust someone would call me back and she promised and of course, no one did. Then when I call back at EOD my phone number is blocked and all I get is an email saying essentially it was a mistake and we all make them and it's not their normal way of handling this, basically, an oops sorry. They clearly have no care for client data security and their security practices seem to be so cavalier from this experience they should never handle anyone's data. Their customer service didn't hesitate to flat out lie to me or management turned them into liars whichever it is. Please don't support this company.

PROS

The old interface and the previous CEO management. Customer for 10 years, leaving because it's horrible now and customer service is broken and data security issues.

CONS

Their old software was good, and then they forced everyone to a less-featured new version that lacked functionality and jacked the price significantly. They say they always listen and take feedback from customers but in practice, I never saw any action from the feedback, its like a black hole from my experience. Their new version lacks features and is very clunky compared to the old one. After a year of having issues with the new version, I chose not to renew. I called to tell them I wished to cancel and please delete my credit card data. They refused to delete my credit card data and suggested I may get charged again. In 2011 their policy was that you would always have access to your data through the website regardless of having a paid account. Now they don't do that and have lied about their past policies to me. In 2011 you could have a free account with only one client and would always have access to your data that was what the sales pitch was, they said you would always have access to it. They were the first game in cloud accounting, so this was important. In 2016 when I switched to a new account because of a change in structure I still had access to my old account despite not paying for it after it expired for 3+ years. Now they are so horrible and so anti-customer that the day your subscription runs out they turn it off and block you from it. They are so greedy for money they run customers away. There are much better software and customer service for accounting software

Reason for choosing FreshBooks

In 2010 from Intuit but I have since moved to another platform. For privacy from FreshBooks, I don't want to name it but the new company's software work so well and their customer service listens to feedback and will actually implement good ideas to the software. Look around and don't believe all the paid reviews by this company to make their software sound like the best.

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