This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

The most painful thing for me as a user as well as an admin is the dependencies.

With all our work being virtual, this is extremely helpful for our staff, as well as our clients, to stay on track and share progress.

As a creative director, who's more often than not also project managing the work, I really appreciate this thoughtful integration of function and form.

TeamGantt supports work-task breakdown, task assignment, intra-team communication as well as reporting to stakeholders. It is easy to use, easy to share, and constantly evolving for the better.

It's very intuitive and easy to use. Customer service is top notch -- everyone is extremely responsive and willing to do anything possible to help.

Versatile, inexpensive, good visualization of workload inside the project. Resource management of employees is a plus.

One wrong click or drag can change every single task below it. They do have an undo feature, but it's going to show all 50 (for example) of the events as changes.

It's easy to use, and has a clean design, perfect for generating useful Gantt diagrams of projects.

The tool has so far proven very reliable and when it hasn't, customer service has been super responsive.

Since it lives in the cloud, sharing and collaborating is straight-forward and superior to the bulky, constricted predecessor, Microsoft Project.

In addition to the features, we really like the layout and easy user navigation. It took no time at all for us to learn.

The biggest drawback is that the day of the week row doesn't float as you scroll down the page. This is quite frustrating.

Great use of Gannt Chart techniques - A lot of techniques for building stellar Gannt charts have been integrated well into TeamGannt.

It is also confusing how to invite and collaborate with other team members.

This app is really great for project progress visualizations and tracking.

Unable to add many dependencies. Difficult to move around.

In my opinion it should show the 1 change and all of the 50 causes under it. This was and is my only major complaint.

Feature rich with beautiful UX and good price point.

Easy to train other users how to use and set them off on their own projects. Nice dashboard to view one's own projects and project status and to view all resource allocation across the organization.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Web browser (OS agnostic)

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

TeamGantt is a cloud-based Gantt chart and project planning solution for small, midsize and large enterprises. It offers project collaboration tools such as collaborative Gantt charts, time tracking, file sharing and task-level communication features.


TeamGantt’s Gantt charts feature a drag-and-drop option that allows users to create tasks by dragging over dates in a calendar. Users can see what each team member is working on and how many tasks are assigned to each team member daily.


In TeamGantt, users can comment on any task and keep their chats within the tasks. Documents can also be attached to any task. Users can filter the tasks by due date and who they are assigned to, and they can convert Gantt charts into PDFs.


The solution is available on a per user per month subscription basis and offers support via phone and email.



Milestone Tracking

Bar Chart

Project Templates

Templates

Charting

Progress Tracking

Task Scheduling

Portfolio Management

Strategic Planning

Task Planning

Gantt/Timeline View

Projections

Resource Management

Project Scheduling

Dependency Tracking

Risk Management

Multiple Projects

Planning Tools

Skills Tracking

Capacity Management

Agile Methodologies

Resource Scheduling

KPI Monitoring

Percent-Complete Tracking

Traditional Methodologies

TeamGantt offer a subscription based pricing model, which starts at $29.99/month

Freshdesk vs TeamGantt

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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