Ease of integration with other software has been a positive thing as well as the customer support.

Also great reporting tool: the organisation knows where most time and energy is invested by its employees.

Like that it's cloud-based so it's easy to do my job on the go. Customer support is good.

Missing multiple currency integration for agencies working in multiple countries.

I like that the dashboard is  customizable and you can set it up how you like it. I also like the way that the notes and comments are structured.

I like that it is easy to navigate and find things quickly. I like how the interface is branded and the some of the reporting is great.

The downside is it always only shows everyone in the company, which isn't ever what I need.

I love how naturally intuitive the software is. It's really easy to use and navigate  - couldn't be any simpler.

Their client services team is great! it provides integration of different metrics and views of projects and agency management.

I like the ability to search notes, jobs, and companies. I also like being able to easily see where we are with budgets and services.

Excellent - the only issue was when they updated the display of the task page and the took the feedback and improved it for the customer.

Using this to enter jobs and track time has been a great help to improve productivity. Also has been a good way of tracking the jobs assigned to me that have been finished for long periods of time.

Well-thought out strategy of how everything works together. Fantastic technical support, very fast to respond and resolve, and one of my favorite support groups to work with.

We are just beginning the process of linking to Quickbooks and look forward to the benefits that will bring. Customer Support is super responsive and helpful for troubleshooting, every time.

It's been a lifesaver for proposal writing, time sheet entry and monitoring. Great for consulting firms with a lot of project on the go.

We love how intuitive the software is and easy to use. The people at the company are great, too, and the training and support is phenomenal.

Very difficult to use for projects that have open-ended costs and fixed costs combined--designed for one or the other, not both. Quickbooks integration has been very time-consuming and frustrating.

Theres been a few times where syncing has thrown off invoicing and function point has had to trouble shoot with our bookkeeper.

I would absolutely recommend Function Point to any team looking to streamline their workflows, seamlessly collaborate on projects, and increase revenues as a result.

Great time tracking software. Great for project estimations and invoicing.

Difficult to search for jobs, overwhelming to learn in the beginning. All of the tabs and buttons are confusing, especially for a right brain person vs a left brain person.

It's best feature is most probably the time tracking functionality. Every employee uses it to track their time daily, then reports will be created and send directly to clients.

Hard to mark up printing costs without showing this to our client. Hard to review total income after marking up printing costs.

Constant improvements and features make the software quite competitive when compared to other industry standards, although it is not as common.

Its ok but wish the interface looked a bit more modern and more user friendly.

The continued webinars are super helpful. We're able to provide a better service to our clients, thanks to fp.

It's a perfect tool for team management, great for planning, the dashboard customization is great improvement and for someone who hate accounting and invoicing like I do, it's the perfect tool.

We like how FP serves as an aggregate for our production, sales and accounting divisions. The FP staff are very helpful and exceedingly pleasant (love those Canadians!).

It's also hard to see the status of other people's tasks in the same project. You can't just click into a parent task and see everything, you have to filter by their name and scan through their tasks.

Tracking progress and budgets, great tool for streamlining processes.

It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable.

I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems.

As Always i love issuetrack and how the system works, the system is extremely easy to use and the support team is always helpful with any issues we run across i would recommend this system to anyone.

It's super easy to use and extremely functional. Whenever we need assistance with something, the support team is super helpful and fast.

The ease of deployment and the licensing scheme.

The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.

They are constantly listening and improving the software which is wonderful to keeping up with change.

It is extremely user friendly for our employees to use and a great tool we have implemented to both of our entities. We continue to expand our IssueTrak and continue to love it.

We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.

We use the product for a customer site to track system failures.

IssueTraks support team is super quick and super friendly. I would highly recommend this product.

Whenever I have a problem, which is rarely, the fix is quick. The only time I can't relax is when the site goes down, occasionally, usually a server problem.

It gives the management greater flexibility to pull the reports that worked on previous weeks and months.

Very good for getting customer service off of our website. Its very helpful for renting out suites in our building with a rotating clientele, with constantly different accounts being set up.

Occasional problems with KB articles not being editable after creation.

Great product with built in excellent tools that help manage service requests.

The guys are amazing, doesn't matter when you call or who you speak with, they are all very knowledgeable, Julian, Ryan, Chris and Patrick are all awesome.

Customer support is AMAZING. They answer everything quickly and efficiently and also give wonderful suggestions for ways to do things in the software that we couldn't have figured out ourselves.

It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

Absolutely fantastic issue tracking solution - works great for both staff and customers.

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Multiple features and functions for great price. Updates consistently to resolve already existing issues while still improving the product.

I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.

US Dollar

Function Point is a web-based, all-in-one agency management and productivity software- manage client projects, forecast resources, integrate with QuickBooks, collaborate with internal teams, and track time, all within a single centralized platform.


Trusted by over 7000 customers globally, Function Point is specifically designed to help creative service agencies, internal marketing teams, and professional service firms alleviate the chaotic nature of operating their businesses and connect each stage of agency management.


With Function Point, agencies can streamline processes, simplify collaboration, centralize information, and deliver real-time business data. For over 2 decades the award-winning management solution has enabled hundreds of agencies to consistently deliver client work on time and on budget, allowing them to do what they do best- be creative.



LongDescription

File Management

Commenting/Notes

Real Time Analytics

Deadline Management

Milestone Tracking

Project Workflow

Status Tracking

Idea Management

Time Tracking

Project Templates

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Progress Tracking

Workflow Configuration

Task Scheduling

Marketing Calendar

Invoice Management

Portfolio Management

Project Planning/Scheduling

Project Management

Task Planning

Approval Process Control

Gantt/Timeline View

Projections

Resource Management

Calendar Management

Collaboration Tools

Assignment Management

Template Management

Data Import/Export

Multiple Projects

Contact Management

Content Management

Configurable Workflow

Project Time Tracking

Cost-to-Completion Tracking

Real Time Data

Performance Metrics

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Project Tracking

Percent-Complete Tracking

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Traditional Methodologies

Data Visualization

Reminders

Time & Expense Tracking

Reporting/Project Tracking

Customizable Templates

Business Process Automation

Billing & Invoicing

Document Review

Accounting Integration

Audit Management

Real Time Reporting

Kanban Board

Customizable Branding

To-Do List

Budget Management

Reporting/Analytics

Prioritization

Customizable Dashboard

Client Management

Quotes/Estimates

Drag & Drop

Secure Data Storage

Project Planning

Task Progress Tracking

Third-Party Integrations

Task Management

Campaign Management

Document Management

Search/Filter

Recurring Tasks

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

<li>$37 —  per user per month billed annually; 
<li>$42  — per user per month billed monthly

<i>Unlimited phone and email support included.</i>

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Function Point

In Person

Live Online

Webinars

Documentation

Videos

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more.

Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size.

The product’s features include a Task Manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory.

Users can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub.

Issuetrak offers 24/7 support, as well as guided implementation and onboarding to assist users in configuring their site exactly how it’s needed.

Support Ticket Management

Employee Management

Case Management

Surveys & Feedback

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Rules-Based Workflow

Knowledge Management

Communication Management

Customer Database

Scheduled/Automated Reports

Change Planning

Customizable Fields

Automated Routing

Call Center Management

Customer Complaint Tracking

Problem Management

Self Service Portal

Help Desk Management

Audit Trail

Mobile Access

Dashboard Creation

Survey/Poll Management

Service Reporting

Compliance Management

Routing

Service Catalog

Training Management

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Issuetrak is help desk and service desk software perfect for issue resolution and incident tracking of all kinds. We offer unlimited free users with up to 50 permissions controlled by your paid agents, including the ability to submit, edit, and close issues. And we make implementation easy - Cloud sites can be up in as little as 24 hours, and our top-rated, 100% U.S.-based 24/7 support is included! Both Cloud and On-Premise hosting options are available. No confusing tiers. No complicated math. Refreshing, don’t you think?

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