Function Point

Zoho Desk

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Ratings & Reviews

Overall Rating

4.34 / 5 (187)

4.50 / 5 (1,604)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

April 1, 2020

June 1, 2020

Pros/Cons

  • Pros

  • I love how naturally intuitive the software is. It's really easy to use and navigate - couldn't be any simpler!

  • Everything that Function Point is designed to do is almost perfect. Works well, and is easy enough to use. Love both the functionality and integration with other software.

  • Cons

  • Very powerful but not easy to use, and makes us sometime lose time in finding the way to use one tool or modify an information.

  • The one con we can think of is that although for an experienced user it becomes easy to maneuver, it does require training.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots