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GitLab vs CloudBlue PSA

GitLab vs CloudBlue PSA

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Overall Rating
4.6 (1121)
4.5 (23)
Ease-of-Use
4.4 / 5
4.3 / 5
Value for Money
4.5 / 5
4.3 / 5
Customer Support
4.2 / 5
4.6 / 5
Functionality
4.6 / 5
4.4 / 5
Last Review Written
September 16, 2024
July 22, 2022
Pros/Cons
  • Pros

  • A whole lot of great finds to fit every budget. Great when you are looking for something to help in a pinch.
  • My only and “first” code versioning program ever. I really recommend it over any other solution out there, the features are top and the repositories and GUI just look so professional and awesome.
  • It is one of the best and rapid solution to share code in team and preserve it. It provides all the options to pull and push a code and it is best in terms of commits.
  • Cons

  • There are some features missing or not implemented properly in Gitlab + the lack of funding makes it ver hard to expand on Gitlab and use it full time.
  • Little tough to integrate from command prompt on windows or mac. I can't find any other defects or bugs in this software.
  • I would say that it is not easy to upgrade or migrate to a new server. If any function fails, the rest usually fail.
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  • Pros

  • I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
  • Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.
  • It is a pleasure to work with the team at Harmony who provide excellent support and are always open to discuss additional features so the product is getting better every day.
  • Cons

  • The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
  • Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
  • On past systems I've used, it was difficult to see what happened with our customers after an initial sale.
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Pricing Range
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$
$
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$
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$
$
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$
Product Demo & Screenshots
Product Demo
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos