GitLab vs SMART Service Desk
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.6 / 5
Value for Money
4.5 / 5
4.6 / 5
Customer Support
4.2 / 5
4.7 / 5
Functionality
4.6 / 5
4.5 / 5
Last Review Written
September 16, 2024
November 23, 2020
Pros/Cons
Pros
- A whole lot of great finds to fit every budget. Great when you are looking for something to help in a pinch.
- My only and “first” code versioning program ever. I really recommend it over any other solution out there, the features are top and the repositories and GUI just look so professional and awesome.
- It is one of the best and rapid solution to share code in team and preserve it. It provides all the options to pull and push a code and it is best in terms of commits.
Cons
- There are some features missing or not implemented properly in Gitlab + the lack of funding makes it ver hard to expand on Gitlab and use it full time.
- Little tough to integrate from command prompt on windows or mac. I can't find any other defects or bugs in this software.
- I would say that it is not easy to upgrade or migrate to a new server. If any function fails, the rest usually fail.
Pros
- It's been great support and after we have implemented smart solutions and they are very flexible and customer oriented. Support is excellent and also follow the SLA.
- The support team for Smart Desk is excellent and extremely helpful. This tool provides all the functionality you need as a Managed Service provider and comes with an excellent support staff.
- We having been working with Smart Service Desk for a few months now and it has proven to be an excellent investment.
Cons
- SLA is not properly configured. Without these basic feature Service desk tool is hard to review.
- Not support indepth financials/payments for Purchasing module. Need more development on Contracts Management.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
