GitLab vs Track-It!
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.1 / 5
Value for Money
4.5 / 5
3.9 / 5
Customer Support
4.2 / 5
4.1 / 5
Functionality
4.6 / 5
3.8 / 5
Last Review Written
September 9, 2024
May 31, 2024
Pros/Cons
Pros
- A whole lot of great finds to fit every budget. Great when you are looking for something to help in a pinch.
- My only and “first” code versioning program ever. I really recommend it over any other solution out there, the features are top and the repositories and GUI just look so professional and awesome.
- It is one of the best and rapid solution to share code in team and preserve it. It provides all the options to pull and push a code and it is best in terms of commits.
Cons
- There are some features missing or not implemented properly in Gitlab + the lack of funding makes it ver hard to expand on Gitlab and use it full time.
- Little tough to integrate from command prompt on windows or mac. I can't find any other defects or bugs in this software.
- I would say that it is not easy to upgrade or migrate to a new server. If any function fails, the rest usually fail.
Pros
- Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management.
- Track-It automates tracking your assets, and help desk tickets easily. It is nice to be able to see what computers we have and what software is installed on them and who is using them.
- Track-It! is a great product with great features. It helps keep our IT department organized and running effectively and efficiently.
Cons
- Not once in the year I've been using it, has it crashed or locked up so bad I couldn't work.
- It is very difficult to navigate around the software. The features are present but they are very difficult to maneuver.
- Reports are hit and miss at times when incidents do not get properly classified, so overhead is a little higher than I would have expected.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
