--- title: "GLPI Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GLPI. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GLPI is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/glpi-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [IT Asset Management Software](https://www.softwareadvice.com/help-desk/it-asset-management-comparison/) / [GLPI](https://www.softwareadvice.com/project-management/glpi-profile/) / GLPI Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/glpi-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/glpi-profile/alternatives/) # GLPI User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 41 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 22 reviews (54%) - 4 stars: 18 reviews (44%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Such as IT Asset Management and IT helpdesk management is really powerful and able to use for enterprise office. - The prices for support and the cloud solution are very moderate and the support quality is very good. - It's very easy to navigate and its troubleshooting capabilities are exceptional. ### Most mentioned cons - Some of the menus are "clunky" and it can be confusing what the different buttons/options do. ## GLPI customer reviews Showing reviews 1-25 of 41 (page 1). ### Manage your requests, problems, incidents and projects from a Global platform! - Overall rating: 5/5 - Reviewer: Mairina V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With this tool I managed to consolidate all the inventory of operational areas in a single tool, allowing control to be established, and notifying the involved areas when an asset of the company is incorporated or disincorporated. In addition to the above, I can centralize project management, taking control of the activities that make up the operational projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure . When I started using this great tool, I only managed internal requests, later we added incident management and from one case the client was notified, today I carry the projects of the area and all the inventory control of the operational unit. The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services. #### Cons The truth, with time using the tool there is not a single aspect that prevents me from achieving my operational objectives. --- ### Total Control Of IT Infrastructure - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are top beneficiaries of GLPi's knowledge base - centralizing our corporate's internal knowledge has never been easier. Also, GLPi generates reports of IT equipment utility so you don't have logger heads with HR. GLPi's SQLdashboards and plugins work quite efficiently too. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple management of clusters as it indicates the elements alongside. Swift tracking of our domains and notifies you a week earlier before they expire. Utilizes GANTT model for visualization of assigned tasks, workflows and other collaborators. Integrates well with RSS feeds for real time updates. #### Cons For the twenty eight months I have used GLPi, I haven't had any issue with its performance. --- ### Monitoring and tracking - Overall rating: 4/5 - Reviewer: Carlos S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The great app to monitor and tracking our company devices infrastructure #### Cons Difficult to implement and configure tua monitoring options. --- ### GLPI - the best one for inventory - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Free, easy to deploy and configure. You can even add support ticket management by linking it to the Active Directory. #### Cons There is sometimes too many information on the screen. --- ### Is a excelente IT solution for helpdesk - Overall rating: 5/5 - Reviewer: Carlos A. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It allowed us to control and track the hardware / software incidents of the organization and customers in a simple way #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros a lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff #### Cons It's not totally translated and not all the documentation is finished. Being able to define our own hardware would be nice --- ### The best tool for the follow-up of the activities - Overall rating: 4/5 - Reviewer: Maria V. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can take the control of my requirements and incidents #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is a very amicable tool visually besides that his fields and characteristics help you to take a control of the requirements and presented incidents and that correspond to your area, it is possible to associate the mail to create the ticket automatically, it is possible to take to him the follow-up of projects, the historical one of the ticket, the persons who interacted in the solutions of the same one, realizes the management of change and it is possible to take the inventory of materials and equipments of network. #### Cons It is complicated to realize the safety adequacies for the different units, it is not possible to divide the units of agreement to name, all the ticket can be seen by several persons which is not suitable for areas of discharge manages --- ### PRACTICAL TICKET MANAGER TO GIVE SOLUTION OF INCIDENTS IN SERVICES. - Overall rating: 4/5 - Reviewer: ALCIDES M. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In my opinion it is one of the most complete and simple tools to use to carry out the management of incidents and requested interventions since it allows to have a control of the tickets and to give solution for the priority of the same besides generating reports with all the data available (incidents per month, time of resolution of incidents, delay of the service, etc) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is very easy and simple to use, it allows you to track tickets from opening until they are closed, it is very complete since you can take control of each ticket opened, assign it to a group or user to give a solution, interact with both the client as with the technicians. On the other hand, it allows to keep an inventory control of the companies' computer resources #### Cons in the short time that I have been using it I have not found any irregularity that does not allow me to carry out any activity that I have done --- ### Pretty good IT management tool - Overall rating: 4/5 - Reviewer: Max R. - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I have used GLPI for asset management and case support management. Both modules were easy enough to use and did the job. #### Cons The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access. --- ### An incredible service management software! - Overall rating: 4/5 - Reviewer: Lori Y. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Our team has found GLPi to be a valuable resource. Its open source technology provides impressive flexibility and power, enabling us to tailor it to our unique requirements. It's very easy to navigate and its troubleshooting capabilities are exceptional. #### Cons At times, it can be challenging to obtain accurate data, but we are capable of handling it and everything is working fine. --- ### A very useful tool for our team - Overall rating: 5/5 - Reviewer: Bella X. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros GLPi has proven to be a useful tool for our team. We can customize it to meet our specific needs because to the outstanding flexibility and strength of its open source technology. It has excellent troubleshooting ability and is quite simple to navigate. #### Cons It can be difficult to get correct data at times but we are capable of handling it and everything is running smoothly. --- ### Um Software ótimo para auxiliar o dia a dia da TI - Overall rating: 5/5 - Reviewer: Wilherme C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered A ferramenta nos entrega mais do que imaginamos, só ao começar a usar e mexer na ferramenta que vamos descobrindo o seu real tamanho e aplicando na empresa. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A praticidade em auxiliar tanto o usuario final como os usuários da TI, e quando bem configurado atende a empresa inteira. #### Cons Por ser uma ferramenta Free, não podemos exigir muito, mas ela entrega além do esperado, o que as vezes sinto falta é de mais suporte, tirando isso sem questionamentos. #### Reasons for choosing GLPI Escolhi o GLPI pelo fato dele me entregar uma ferramenta completa e toda customizada de acordo com o que vou precisando no dia a dia. #### Reasons for switching to GLPI Para ter mais controle nos chamados e ter melhor rastreabilidade. #### Vendor response Hello, Thank you very much for your feedback, we appreciate it. As fo support, we offer professional support on-premise and GLPI Network Cloud (other services like support, backups, updates included as well). Do not hesitate to contact us or visit our website. Replied September 2023 --- ### Excelente software - Overall rating: 4/5 - Reviewer: Ailton S. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. É um sistema que permite várias configurações e no tocante sua utilização torna-se de fácil manuseio. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A flexibilidade de configurações que o sisteme permite facilita muito sua utilização no dia a dia. Toda vez que precisava-mos de algum ajuste de configurações, a mesma era executada com simples configurações. #### Cons Não há nenhum comentário que poderia lançar contra esta aplicação. Utilizai esse sistema por ao menos 6 anos e não houve nada de o desabonasse. --- ### GLPi is kinda great - Overall rating: 5/5 - Reviewer: Kunwer A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It's been a while I'm using this software and I'm pleased to say that without any trouble i get my business solutions. #### Cons Nothing to be advised they are doing great untill now. --- ### GLPI is a gem for network inventory and order management once you get past a difficult installation. - Overall rating: 4/5 - Reviewer: Tom R. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall this is a fantastic open source network inventory tool that is free to use and can also be used for order tracking, helpdesk ticketing and more. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Excellent options for network inventory management, easy to implement with agents on the network (script can be added to GPO) and good selection of very useful plugins. #### Cons Diffucult installation and scattered documentation for installation that did not always address issues that came up along the way. Does not always pickup significant peripherals. --- ### Simple et efficace - Overall rating: 4/5 - Reviewer: Rodolphe I. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mis en place par notre service informatique, cet outil est simple de prise en main #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Simple d'utilisation, cet outil permet de centraliser facilement la gestion des demandes des utilisateurs auprès du service informatique #### Cons Le suivi des tickets n'est pas toujours homogène pour les utilisateurs, ne permettant pas de savoir si le ticket a ete traité ou non. Comme tous les outils de ce type, il supprime le contact humain. #### Reasons for switching to GLPI Besoin de centralisation des différents types de demandes informatiques --- ### GLPi - Solves Asset Management at a Low Cost - Overall rating: 5/5 - Reviewer: Lew N. - Verified reviewer: Yes - Industry: Farming - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using this system since 2022 and it has made asset tracking, ticketing and even human resources (employee account information) management very simple. For the minimum cost for licensing an open source product, it is well worth the money. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Inexpensive to purchase and operate. Customizable including branding with break/fix support if paid for license rather than use as open source. #### Cons It isn't the most user friendly system. Some of the menus are "clunky" and it can be confusing what the different buttons/options do. --- ### Why recommend to GLPI than other opensource ITSM software - Overall rating: 5/5 - Reviewer: Aung Htun O. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered GLPI is most of the powerful opensource ITSM softwares which can be available to implement both on-premise and cloud hosting. For on-premise, it is totally free of charge or zero cost. There is pricing on cloud hosting if you like to use cloud. There is no limitation for agent counts and IT technicians for IT administration which is very useful for unpaid users. As overall, GLPI is most recommended open-source software when you are searching for similar one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros GLPI is ITSM software and I am using it in my one of the global leading steel manufacturing. It is easy to management and powerful opensource software. There are rich of features on-premise version when compared to other opensource ITSM softwares. Such as IT Asset Management and IT helpdesk management is really powerful and able to use for enterprise office. Moverover, it is also support to install plug-in by searching it marketplace for integrating. I love that. #### Cons Plug in features are need to more improve. Some of management function are need to more improve. Need to improve reporting and auditing logs #### Reasons for switching to GLPI More powerful and rich of functions and there is no too limitation on unpaid version --- ### glpi a must have tool - Overall rating: 5/5 - Reviewer: bruno c. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. managed 1300 workstations and ticketing smoothly for everybody in the interprise a great asset to have #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros it is really a multipurpose tool, we are using with the ticketing, but also for maintaining our CMDB. IF you don't need extended features it is free. #### Cons If you want to customize the UI it is import to modify php files and understand the glpi DB structure #### Reasons for switching to GLPI price and much more features available with glpi (for example the cmdb) --- ### GLPI as a daily-use product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered It is an advanced and highly developed tool for open-source software. Comparing it to other commercial solutions, I always found myself coming back to GLPI. Although the entry barrier is relatively high, with proper configuration, it becomes a truly excellent ITSM tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros GLPI is an interesting tool that facilitates work and organization in the helpdesk department. It allows for numerous automations, such as assigning tickets to specific units based on rules. SLA/OLA times can also be easily configured within the system. It offers a wide range of free plugins, and its large user base makes it easy to solve any potential issues. #### Cons The distribution and official support for the product are not the best. In daily operations, some features, such as customizing ticket forms, are often problematic for new users. As a team leader, onboarding new members to the system often takes quite a long time. Many features are not very intuitive. #### Reasons for choosing GLPI GLPI was a much cheaper solution in terms of maintenance and purchase, and the features in other solutions did not convince me to buy them. --- ### perfect combination of asset and service management - Overall rating: 5/5 - Reviewer: Karsten F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I have been using GLPI since 2007, and i must say that this open source project has developed fantastically. GLPI is, in my opinion, the perfect tool to fully manage an IT department, whether it be IT assets, services, incidents, requirements, projects or licenses of any sized IT environment. But since marketing is rather poor, as is the case with so many open source solutions, GLPI is relatively unknown compared to other "professional" solutions. Unfortunately. Because every IT department could easily save thousands of euros/dollars in money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GLPIs combination of asset management and service management makes it unique and extremely useful. GLPI can be used to fully record and manage a company's entire IT. It is also open source and therefore the price starts from exactly $0 / €0 ... The prices for support and the cloud solution are very moderate and the support quality is very good. #### Cons Unfortunately, there is little new in asset management since there was apparently a dispute with the developer of Fusioninventory. For example, I miss the "recording" of kubernetes with pods and services. Services, processes and used network ports are also missing on Windows and Linux systems. But it is becoming increasingly important to keep an overview of this. --- ### complet et simple - Overall rating: 5/5 - Reviewer: Marc H. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered très satisfait, il permets de suivre nos interventions et l'état du parc très simplement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros simple à utiliser, dispose de pleins d'option modulable en fonction des besoins. Sert aussi bien de logiciel de ticketing que d'inventaire et de gestion de parc #### Cons la configuration peut être difficile, comme il s'agit d'un logiciel open source, pas de support autre que les forums --- ### Simple and very useful has helped me to keep my activities organized - Overall rating: 5/5 - Reviewer: Aníbal M. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had several benefits in my work, I have installed it and everyone likes it, the incidents are handled in an orderly manner and are addressed by priority, it has allowed me to deliver reports with graphics to senior management, in my independent work it allows me to have the incidents of my clients ordered to know what the state is, so that they and I are informed of the situations that arise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others. The second module is the helpdesk for the follow-up of the interventions, allows the administrators and the support staff to link the interventions made to the users and equipment, and can obtain a complete history of maintenance. The graphic interface is currently very well developed and has improved a lot over time. Another thing that I like is that it is easy to use and train the end users is very fast and easy, when you create a incident, it is possible to visualize the state in which you are, which is great to follow. Its integration with "OCS Inventory" is one of the best things you can have, after careful work you can get all the information of a company's hardware in an instant, this improves my analysis and planning with my team. I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite. #### Cons GLPI is a great software, however, there are things that I have had problems with in these years, the integration with LDAP is not stable, it is difficult to obtain the data correctly, I have had difficulties with the assignment of profiles to the users that are imported of LDAP, another thing that I do not like is that it is not compatible with Postgresql, which forces me to use mysql. --- ### GLPI is an open source ITSM - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered For companies who have little budget and they need an ITSM tool is ok, but it's not awesome at all. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros After other ITSM tools, GLPI was not very hard to configure and deploy. #### Cons The flexibility for changing the standard behaviour of the solution. You should develop your functionalities. User interface was old style and the users didn't like it at all. #### Reasons for choosing GLPI We choose GLPI because another company in the group used it and we wanted to try it. #### Reasons for switching to GLPI Spiceworks couldn't fit with our growing process, with more than 200 assets it becase useless. --- ### Good open source service management platform - Overall rating: 4/5 - Reviewer: Ronald M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using that was ok with no big problems. The main point would be the reports and how to export information from there to have dashboards to support business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is an ITSM that guarantee the management of large IT infrastructures with lots of assets. #### Cons It is an expensive tool and it is not easy to configure to have the broad view of all information in there. #### Reasons for switching to GLPI Jira is a free platform that can be configurated to work simmilar to GLPI. --- ### One application for all IT Solutions - Overall rating: 4/5 - Reviewer: Raju s. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using this software from years now and it has helped a lot to keep track of assets and all the call or tickets reaised, Also can be tracked all the remedy provided. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros This single software has many components software which has helped a lot in tracking the asset and the tickets raised along with solution provided history. All the assets are once updated into the system, It has helped to track assets in and out. It also provides desk support feature by which any body in organization can raise a request and can be tracked the same. #### Cons Manual updation, all asset entry has to be done manually. There is no feature for auto discovery like in OCS. Since it is a paid software subscription is required. #### Reasons for choosing GLPI It was cost effective and less training required for working on to it. It does the job which it was procured to do. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/glpi-profile/reviews/?page=2) --- GLPI Reviews, Pros and Cons - 2026 Software Advice