# GLPI vs JIRA Service Management - 2026 Comparison - Software Advice > GLPI vs JIRA Service Management - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/project-management/glpi-profile/vs/jira-service-management --- [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / GLPI vs JIRA Service Management Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 3, 2026 # GLPI vs. JIRA Service Management: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 3, 2026 # GLPI vs. JIRA Service Management: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/project-management/glpi-profile/) [GLPI](https://www.softwareadvice.com/project-management/glpi-profile/) 4.5 [(41)](https://www.softwareadvice.com/project-management/glpi-profile/reviews/) Starting Price €19.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses GLPI Based on 41 reviews - Top use case: IT Asset Management (44%) 80% of users recommend this product [](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Starting Price $20.00per month Free trial Free version Pros: - Team Collaboration - Ticket Management Cons: - Issue Fields - Pricing Who uses JIRA Service Management Based on 770 reviews - Most common industry: IT & Software Development (42%) - Top use cases: IT Management (24%), Issue Tracking (23%) and Help Desk (22%) 77% of users recommend this product [](https://www.softwareadvice.com/project-management/glpi-profile/) GLPI 4.5 [(41)](https://www.softwareadvice.com/project-management/glpi-profile/reviews/) [](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) JIRA Service Management 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 41 reviews Ease of use 4.4 Value for money 4.6 Customer support 4.1 Functionality 4.3 4.5 Based on 770 reviews Ease of use 4.2 Value for money 4.3 Customer support 4.3 Functionality 4.5 ## User interface * * * ## Key features Features selected based on 811 reviews from IT Management * * * Access Controls/Permissions N/A Alerts/Escalation N/A Automated Routing N/A Collaboration Tools N/A Configuration Management 4.0 Contract/License Management 4.3 Access Controls/Permissions 4.3 Alerts/Escalation 4.2 Automated Routing 4.3 Collaboration Tools 4.3 Configuration Management N/A Contract/License Management N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ DocusignNot enough reviews ](https://www.softwareadvice.com/product/367901-Docusign/)[ draw.ioNot enough reviews ](https://www.softwareadvice.com/diagram/draw-io-profile/)[ HootsuiteNot enough reviews ](https://www.softwareadvice.com/collaboration/hootsuite-profile/) ## Reviews * * * Aung Htun O.IT ManagerMechanical or Industrial Engineering, 201-500 employees "Such as IT Asset Management and IT helpdesk management is really powerful and able to use for enterprise office." Jan 31, 2025 LN Lew N.Director of ITFarming, 51-200 employees "Some of the menus are "clunky" and it can be confusing what the different buttons/options do." Feb 25, 2025 BT Benjamin T.IT-SystemadministratorTelecommunications, 201-500 employees "Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities." May 1, 2026 VR Verified ReviewerHrMedical Practice, 51-200 employees "Some parts of the interface are not very intuitive at first, and setup can take time without proper training." May 15, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Zendesk Suite vs GLPI](https://www.softwareadvice.com/compare/26892-Zendesk/vs/419465-glpi/)[Freshdesk vs GLPI](https://www.softwareadvice.com/crm/freshdesk-profile/vs/glpi/)[PDQ Deploy & Inventory vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/pdq-deploy-and-inventory/)[Action1 vs JIRA Service Management](https://www.softwareadvice.com/it-management/action1-profile/vs/jira-service-management/)