1 million+ businesses helped, Get advice
Home

/

Time Tracking Software

/

CloudBlue PSA vs Hippo Video

CloudBlue PSA vs Hippo Video

Get Price Quote
Get Price Quote

Add to Compare

Overall Rating
4.5 (23)
4.5 (98)
Ease-of-Use
4.3 / 5
4.5 / 5
Value for Money
4.3 / 5
4.6 / 5
Customer Support
4.6 / 5
4.6 / 5
Functionality
4.4 / 5
4.5 / 5
Last Review Written
July 22, 2022
December 19, 2023
Pros/Cons
  • Pros

  • I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
  • Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.
  • Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
  • Cons

  • The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
  • Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
  • On past systems I've used, it was difficult to see what happened with our customers after an initial sale.
Read all user reviews
  • Pros

  • Not only is the software easy to implement, and successful in what it does, but the Customer Service is amazing.
  • It has an excellent integration with other platforms like YouTube or facebook. It is very easy to use, with just a few touches you can create very good videos with your cell phone.
  • After using the Free trial version for a while , I liked that the app is some kind of easy to use , easy screen recording and the videos is available to be downloaded.
  • Cons

  • In some occasions I have had problems with the pages, which has frozen what I do not allow for working.
  • You can only edit some basic, no effect they offer.
  • At times the quality is low/uploading is slow. This could have a few different problem sources, I'm still working out all of the kinks linked.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Explore product images
Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2024

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos