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CloudBlue PSA vs Stackby

CloudBlue PSA vs Stackby

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Overall Rating
4.5 (23)
4.8 (80)
Ease-of-Use
4.3 / 5
4.6 / 5
Value for Money
4.3 / 5
4.8 / 5
Customer Support
4.6 / 5
4.8 / 5
Functionality
4.4 / 5
4.6 / 5
Last Review Written
July 22, 2022
October 3, 2024
Pros/Cons
  • Pros

  • I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
  • Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.
  • Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
  • Cons

  • The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
  • Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
  • On past systems I've used, it was difficult to see what happened with our customers after an initial sale.
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  • Pros

  • The ability to develop and save customised filtered views of data is good. The layout is easy to read compared to spreadsheet software like Sheets.
  • It saved me and my team a huge workload. Flexible, powerful and feature full are some (not all) of its strong points.
  • Genuine and wanting you to succeed and unlike a lot of companies, they love feedback and you will see your feedback rewarded with an improved product within weeks not months.
  • Cons

  • It's lagging, "functions" still need to be more developed.
  • Unavailability of Tagging, Reminder Settings, Vlook up, H lookup, and Calendar blocking unavailable.
  • The system can get slow and I have had issues where my data disappears.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

Advisor Recommendations

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos