Harvest

Zoho Desk

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Ratings & Reviews

Overall Rating

4.52 / 5 (375)

4.50 / 5 (1,598)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 11, 2020

February 16, 2020

Pros/Cons

  • Pros

  • Super easy to use, not trying to complicate it with too many bells and whistles. Love how it easily translates to invoicing too.

  • Its extremely user friendly and easy to use. The mobile app is similar is in ease and I love that they work so well together.

  • Cons

  • – The design works, but is a bit dated, – I'd love the ability to track time on my watch, but their Apple Watch app has been discontinued, – I don't find the iOS app very useful.

  • The set up at first was a bit confusing when adding employees. Once we got that resolved it was a simple platform to use and is great for tracking employee time.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

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Advisor Recommendations & User Awards

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots