Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
3.5 / 5
Value for Money
3.5 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"I like that it ties everything together and if you have things set up correctly, you get great trace-ability. It is VERY powerful, and flexible."
"Easy to set up, configure and administer. Great way to keep things organized. Keeps team on track with tasks. "
"Dashboard look great really great and have valuable information. Love issues filters. You can easily find required issue with them."
Cons
"Client-based application. It would be great if this was converted into a web application. Also, it can get overwhelming if you over complicate the set up."
"Some filters during Helix Item creation are required but they are not marked as required, i.e. Impact"
"Would be better if it's not lag. Some workflow steps could be improved. One flow could be assigned to two users."
Helix ALM Reviews
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August 2020
Harold from Intertech Engineering
Company Size: 11-50 employees
Industry: Medical Devices
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2020
Helix ALM all in one package
Great, used on numerous projects. I prefer it vs a number of other tools I've used: Doors, Confluence, Jira, Jama, Matrix, Trello, Rational, and in house custom.
Pros
There are numerous packages out there but few that are all in one - one support center packages like Perforce Helix. People often forget that the biggest investment is the user's learning time and having s flexible tool with strong support and ownership is essential. Many other tool packages depend on email or user group/forum support that is unpredictable for each of the "linked" parts of the tool set. I've spend many hours to days trying to find help for problems on some of these. That said, I like that Helix in "insanely configurable", flexible and strongly supported with phone center, tutorials, examples and templates.
Cons
Round tripping items with MS tools as Word & Excel somewhat cumbersome. Editing in Helix vs familiar MS Word limited.
Reasons for Choosing Helix ALM
All in one tool and phone support center.
Reasons for Switching to Helix ALM
Requirements, Test script, test run, Issues, and version control in on tool with one phone support center.
September 2017
Shannon from Hologic, Inc.
Company Size: 5,001-10,000 employees
Industry: Biotechnology
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
September 2017
Powerful tool for product development, learning curve is difficult for new users (using 2015.1.2)
centralized requirement, bug and test tracking with a complete audit trail of edits, as well as "easy" automatically updating trace matrices.
Pros
Captures requirements, bugs and testing all in one place, instant update so people are all using the most up to date version, easy to add new users and licenses, can update fields and text easily to better suit project needs,
Cons
Word export challenges mean that the team won't use the export feature any more and instead has to make the update twice - once in the ALM and once in our "official" word version Test case and Test Run setup isn't WYSIWIG when embedding images into test steps, greatly annoying my developers Test Run system is not adaptable to mechanical testing, where there is one test setup and then many samples to run on a simple test (like a pull test) - so we have testing in multiple places. Validation overhead for medical device software tool requirements means we can't easily update (which means we can't update without spending on re-validation) The tool is not particularly user-friendly - I've used it for years and know where almost everything is, but new users, particularly less tech-savvy ones, have an extremely difficult time moving items through the workflow and executing tests in the system.
October 2017
tim from itw
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
October 2017
the product is an example of an old desk top application
Pros
nothing about this product can be said to be good , it is old , cumbersome and clunky . the product needs to be refactored and replaced
Cons
poor reports - difficult to create can not have different type of issues does not really support scrum approach

Response from Perforce
Replied March 2018
Thank you for sharing your thoughts, Tim. We're sorry to hear that your experience hasn't met your expectations. Our support team is always ready to help you and can be reached at support@seapine.com. I'd also like to follow up and learn more details about your experience (and how we can make it better). Helix ALM receives quarterly updates to both the desktop and web clients. You can use both clients with your license. Our top priority with product updates is to make it easier for you to use. It's true that you can't have different types of issues in the Helix IM module. But you can differentiate between issues using a field type (e.g. feature request or bug). Helix ALM also lets you use different item types for requirements, requirement documents, test cases, test runs, and issues. Contact support@seapine.com if you have more questions about this. -Jeni at Perforce Support
October 2017
Ken from Christie Digital
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Functionality
3.0
October 2017
Helix ALM has the necessary core features but needs work in terms of usability
Through this software, I was able to successfully document software specifications that were linked against test cases, and ultimately used for test runs. This allowed our team to much better understand just how much more work was required to be done and how far along we were in terms of the QA testing.
Pros
The software contains good functionality for linking various bits of information together between the different modules that we use (requirements, test case management, defect tracking). It's also has the flexibility to be configured to work with many different kinds of workflows (we know because we've gone through a number of different design processes over the years that we've used this).
Cons
The text editing is the portion of the software that I like the least. Copying and pasting seems to mangle linefeeds, building up a nested list of bullets has inconsistent behavior, and trying to create/edit a table is incredibly awkward. The text editor is still functional, but it's fallen below the minimum expectations for a text editor in this day and age.
September 2017
Judy from EFJohnson Technologies, Inc.
Company Size: 51-200 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
4.0
Functionality
3.0
September 2017
It does Everything, but not always easily!
It enforces a decent workflow for trouble tickets and testing.
Pros
I like that it ties everything together and if you have things set up correctly, you get great trace-ability. It is VERY powerful, and flexible.
Cons
With so much flexibility comes a LOT of configuration. And it's not always easy to modify your workflow once it's been in use for a while. I really don't like that I have to kick everyone out of the project to make the tiniest change to the workflow and events. The cost of licenses makes it hard for us to have enough for everyone.
June 2020
Van from Globalfoundries
Company Size: 10,000+ employees
Industry: Computer Hardware
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
June 2020
Usage of Perforce
Overall it is a very good source control tool. It also has command line tools in automation scripts.
Pros
Shelving files is a great feature for users because they are saved onto the server and if the developers system crashes or the developer left the company, other users can retrieve them.
Cons
When a new file or folder is created in a "workspace", you cannot add it until you have added the folder in the workspace configuration. It's not intuitive enough if you are a new user.
October 2017
Carlos from Dell
Company Size: 10,000+ employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2017
Great test case/requirement management tool
Pros
I like the test case/test run model which gives the the ability to generate base tests and instantiate them using test runs. I write the test once, and generate the multiple times per feature release or sprint.
Cons
The web interface for the product is not as rich as the thin client. Would like to see that catch up feature wise.
October 2017
Raimundas from GLDS, Inc.
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2017
I've been using Helix ALM over 5 years. This was a great experience of combined SCM and Helix.
Pros
Workflow customization, integration with source provider. Dashboards looks nice feature and allows to plan future releases.
Cons
Lack of HTML support in emails sent by Helix ALM. It still doesn't support inline images. Links... Links could be displayed in more user friendly view.
October 2017
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2017
Using every day.
Pros
Dashboard look great really great and have valuable information. Love issues filters. You can easily find required issue with them.
Cons
Would be better if it's not lag. Some workflow steps could be improved. One flow could be assigned to two users.
July 2018

Abraham from MotivAction
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2018
Difficult to set up, but quite powerful
Pros
Helix ALM is super flexible, and can be configured in just about any way you need. It can be set up to automate some steps, and when you complain, they have excellent customer support.
Cons
It is somewhat difficult to set up, and if it set up incorrectly, it is extremely frustrating to use.
October 2017
Rimvydas from GLDS Inc.
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
October 2017
function rich software.
Pros
easy to sort items using catalogs, also it's very flexible software and allow to highly customize according our needs.
Cons
in issue window it's hard to see some details as they are hidden in various tabs. usually we do not notice attached additional files and number of reports.
October 2017
Ken from Home Hardware Stores Ltd
Company Size: 1,001-5,000 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2017
Since buying the product when it was called Test Track Pro it has been a good relationship
Pros
Ease of use for IT people and Business alike. Anytime we've had a question on how to use it (thru Seapine Software) it was always answered quickly.
Cons
Reporting has always been a bit weak but we make do. We also use Test Case Management and it works out well for us also.
September 2017
Andy from Accurence
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
September 2017
Easy to set up and configure
Central place for our companies backlog.
Pros
Easy to set up, configure and administer. Great way to keep things organized. Keeps team on track with tasks.
Cons
Client-based application. It would be great if this was converted into a web application. Also, it can get overwhelming if you over complicate the set up.
October 2017
Gintaras from Great Lakes Data Systems
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
Working for more than 1 year with this tool and I am very satisfied in Helix.
Pros
The most important thing is Filters and our company using it as much as possible. Also, we are very happy about Requirements section.
Cons
Some filters during Helix Item creation are required but they are not marked as required, i.e. Impact
October 2017
Alfred from Asseco Solutions AG
Company Size: 201-500 employees
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
October 2017
Using the TestTrac with a smal process
All our Testcases on one place.
Pros
Easy to fit the processes to our needs. It is realy a good thing, that this software is so easy to fit also to smal process and deep, and complex processes.
Cons
We use a old Version form 2012, so we dont now the newest Features. This old version is not very nice and not so easy to use as it could be.
September 2017
Thomas from DDL OMNI Engineering
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
September 2017
Helix ALM allows us to track a project from beginning stages through the upkeep and maintenance
Pros
Easy to use and customize for specific projects, easy to track specific tasks/issues to requirements and develop test cases
Cons
All features are not available using the web interface making it difficult to perform administrative tasks over the web when access a workstation on the server's network is not available
October 2018
Sam from Utilities
Company Size: 201-500 employees
Industry: Utilities
Time Used: Less than 12 months
Review Source
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
October 2018
Usefull tool but need lot of improvements
Overall this is a good Product. It need lot of improvements 1. Facelift 2. More Widgets or allow creating New Widgets using filters. 3. Ability to link multiple Projects in one Report. 4. More to come :D
Pros
Everything in one place including requirements/ test cases etc. I am still learning but not enough web content compared to JIRA.
Cons
Cannot create Dashboards that we need. Not sufficient Widgets and we cannot create any widget other than pre-defined ones. Once you create more projects, you only can generate report per projects. My team works in multiple projects and I have to write multiple reports to see the work.
September 2017
Beat from IMT AG
Company Size: 51-200 employees
Industry: Medical Devices
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
September 2017
Easy to use and easy to understand
Easy to use and affordable tool for requirements engineering and testing
Pros
Mostly self describing User Interface for users and the high configurability of items to make it work for a lot of different requirement types.
Cons
Even a lot is configurable, the missing of a possibility to save and distribute a view between users and specific per document reduces the usability enormous.
October 2017
Gary from Indesign, LLC
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2017
I use this for test case development and defect tracking
Centralizes test cases and defects and makes them easier to manage.
Pros
It has a web interface so the client software does not have to be used. It is easy to use and easily customizable with custom fields
Cons
Reports are not easily exported to Word for putting test cases into our company's document template.
February 2017
Amy from Trimble
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
February 2017
Good software, a bit difficult to learn
I was given no real formal training using TestTrack, but with some assistance from my colleagues, I was able to get up and running fairly quickly. The search could be much improved, but other features seem fairly simple and easy to use.
February 2017
Elwanda from Trimble Solutions (formerly Tekla Inc)
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
February 2017
End user feedback
I found TestTrack fairly easy to search, add, and process items within the scope of my work. It was already configured for my use and I did not contact customer support nor was I involved with the purchase.
February 2017
Jarrad from Trimble Solutions USA, Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
February 2017
TestTrack rocks
TestTrack is crucial in not only logging all our tasks, it also is key is prioritizing our work and keeping all stakeholders informed.
February 2017
Juan from Trimble
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
February 2017
Review for Test Track
Rather difficult to find certain information. Not very user friendly. Functionalities are not very accessible.
September 2017
Theresa from Entero Corporation
Company Size: 51-200 employees
Industry: Oil & Energy
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2017
I have been using this software for a year and a half, and it is good in its speed and execution.
Helped to automate the testing process for certain reports
Pros
Its speed and execution and its usage of different features like - sending emails, record and playback, user-defined codes are excellent.
Cons
The methodology used for recording - like Contextmenu, which makes the playback session to fail, even though the necessary objects are available on the screen. Most of the time I have to debug the tool than the software against which it is being recorded