Hightail vs Keela

RATING:

4.4

(287)

Hightail has 287 reviews and a rating of 4.43 / 5 stars vs Keela which has 270 reviews and a rating of 4.34 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (287)
4.3 (270)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
November 15, 2023
December 5, 2023
Pros/Cons
  • Pros

  • Easy to use and very cost effective. I've never actually paid for any of the files I've sent, which has been awesome.
  • Easy, fast, good customer support. Don't know why you are red highlighting this box and not letting me go to the next page.
  • Cons

  • It is the biggest pain to get and find. They fact that i have to go hunt it down is insane in a world where it should just be emailed to me.
  • Unless you pay for the upgrade, the files are deleted after a week or so, which has caused problems when the files aren't download right away.
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  • Pros

  • It offers many tools for CRM management that benefit organizations with small teams like ours. The best tool in Keela is the Projects Tab, Keela Forms, and Email Blasts.
  • Love that everything is all in one program. Donations forms, donor management, tasks and the integrations with popular programs we already used (QuickBooks, Stripe).
  • Cons

  • If you are not very computer literate, it is difficult to navigate, a couple of our board members cannot/will not use the program.
  • We have had some struggles with the integration with other vendors-specifically MailChimp.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos