All Humanforce Reviews
1-16 of 16 Reviews
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Linda
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2020
User friendly system all in one
As I mentioned before this is the second time I have implemented Time Target in an organisation and I am very passionate about the product and feel that it is user friendly and provides exactly what we need including being able to communicate with our staff as our staff work different hours over so many departments.
PROSThe easy access and hands on component. Now we have updated to using the Humanforce App this has been a great addition and in particular for our staff. We have a very culture diverse workforce and it has been very easy to train and implement this system to them. I have actually implemented Time Target years ago in an aged care environment and I have seen the product improve immensely.
CONSSometimes the support system through the Help support has been slow. But since I have had Will Barclay providing support to me it has been exceptional. Will has not only prompt with his service support but also very clear on his advice and instructions.
Vendor Response
Hi Linda, Thanks so much for your review! We're sorry to hear you've had trouble in the past with help and support this information helps us to improve our processes and we'll take this feedback on board! Kind regards, Humanforce
Replied April 2021
Michael
Retail, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Comprehensive and Practical
Great end to end product . User friendly with emphasis on Time and Attendance. Rostering and approving timesheets was such a manual process in the past. With an effective Award interpreter, major issues have all but now dissipated. The use of biometric scanners at all our sites means data is accurate and foolproof.
PROSEase of use and integration with payroll software is essential
CONSNothing to dislike about Humanforce. Automation is a must and Humanforce delivers
Reason for choosing Humanforce
Had everything we needed and more
Reasons for switching to Humanforce
Manual Process was not only time consuming but open to errors
Vendor Response
Hi Michael, Thanks for your review! We're so excited to hear you're enjoying Humanforce! Kind regards, Humanforce
Replied April 2021
Jeffrey
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2023
Unfortunately lack of support makes me leave this review
Frustrates me every day
PROSIt looks and sounds good when sold to you
CONSWhen having issues the support is non-existent. We were passed to development team and never heard from them in 3 months
Reason for choosing Humanforce
It looked and sounded great, was promised great support which was the deal breaker.
Reasons for switching to Humanforce
RITEQ was no longer supported.
Tamara
Staffing and Recruiting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2023
Chaotic software with bad customer service
It started off promising but over the last 3+ years has just declined considerably.
PROSThere's not many products on the market that can be tailored to our business model and be priced accordingly. Humanforce ticked most boxes that we required and was the best fit for us at the time of implementation.
CONSIt's complex software so takes a lot of training and time to learn. It's also consistently updated (which is good) however there are features continually being added or changed and therefore you are never fully using the software to it's maximum capacity. Their support team can sometimes be great but most of the time terrible. Sometimes it takes months to get a response or they give you a reply that doesn't answer the question so they can just close the ticket without actually trying to help.
Alex
Food & Beverages, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
5
Reviewed February 2021
Humanforce
Really like Humanforce however I would like to see abit of easing of use around roster creation. Still the best roster software I’ve used.
PROSVery easy to integrate into and with other financial software. Live costing and award bonus calculating is very handy. Sign in via personal device is amazing.
CONSEase of use for heads of department creating rosters compared to Deputy.
Vendor Response
Hi Alex, Glad to hear you're loving Humanforce! We've taken your recommendation about creating rosters to our product team who will look at where improvements can be made! Kind regards, Humanforce
Replied April 2021
Lachlan
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
TT Review
We have undergone substantial growth and change the past 4 years and TT has been able to facilitate this change and helped us integrate with new systems along the way
PROSTT is a complex product which is simple to use. It has streamlined our payroll and time management processes exponentially - cutting down the payroll time each fortnight.
CONSWe have a general lack of understanding of the reporting and analytics of the program and it is not the easiest to self teach.
Vendor Response
Hi Lachlan, Thanks for your review! We just want to make sure you're getting the most out of Humanforce, so if you ever need any help please check out our https://help.humanforce.com/hc/en-au guide! Kind regards, Humanforce
Replied April 2021
Luke
Mining & Metals, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Humanforce
The benefits for our company has been our employees and there leave applications. Our old system we were missing when employees had required leave and this had a snowball effect with providing coverage to our clients, with the new system it is all captured and integrated and we can then plan much easier this way.
PROSThis software is pretty easy to use, most things are self explanatory. I like the function for our employees when applying for leave. The transition for most of our employees with this new product has been relatively smooth. Would recommended this product to others.
CONSNo real issues with the product, some of our more senior members struggled at the start using Humanforce but once they were shown they realised the ease of it.
Vendor Response
Hi Luke, Thanks for sharing your review! We're really happy you're finding Humanforce beneficial! We've been working hard on Humanforce Help and Humanforce Academy to help make getting started with Humanforce easier, especially for new users! Kind regards, Humanforce
Replied April 2021
Ishan
Food & Beverages, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Best
Overall I am very happy to use.
PROSI can use in my phone so mobile app is most I liked.
CONSUnable to change the roster for my employees through the app
Reason for choosing Humanforce
Easy to use
Vendor Response
Hi Ishan, We'd love to show you how you can update rosters on the go while you can't create a whole new roster on the app just yet (coming soon!), it's very easy to make adjustments! Check out our guide here - https://help.humanforce.com/hc/en-au/sections/360004191452-Rostering - and let us know if you need any more help! Kind regards, Humanforce
Replied April 2021
Emily
Mining & Metals, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2021
Awesome Product
Great experience, has helped with our rostering system
PROSI like the use of information throughout the app and on the web browser
CONSThe thing i like least is that you have to update the app almost weekly
Vendor Response
Hi Emily, Thanks for leaving us a review! We're so happy to hear you're finding Humanforce useful! We do update our app regularly so that you have access to all the latest features and functionality - but to save the hassle of needing to manually update, check out the auto-update settings in either your Settings (iOS) or Google Play Store. When enabled, these allow the app to update automatically when an update is available. Hope this helps! Kind regards, Humanforce
Replied May 2021
Meredith
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
starting humanforce
Just new to the system
PROScolorful and smart and looks professional
CONSdifficult to open on your phone, and hard to minimize
Darren
Hospitality, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2021
Review from a manager point of view
A lot easier to use than other biometirc systems i have used
PROSOne of the features i do really like is the messaging of staff. It makes it easy to target a group of employees easily
CONSSometimes i find myself and other staff have issues with the geoboundry not picking up the phone.
Reasons for switching to Humanforce
Above my paygrade to be able to answer that question
Vendor Response
Hi Darren, Thank you for your review sorry to hear you're having issues sometimes with geofencing! Sometimes network coverage can impact geofencing. If you are having trouble, please head to humanforce.help.com for more information about geofencing, or to open a support ticket if required. Kind regards, Humanforce
Replied April 2021
Justin
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Humanforce saves time and money
We have seen huge improvements in staff clocking in correctly. Admin costs have been slashed.
PROSStaff are easy to setup. The app works well. New staff are able to download and use the app quickly. Humanforce allows roster changes to be communicated quickly and easily with all the staff. Great product.
CONSAny new software takes a lot of "tweeking" to get it right for your business. The crew at Humanforce were able to walk us through the whole setup easily and quickly.
Vendor Response
Hi Justin, Thanks for leaving us a review! We're so happy to hear you're enjoying using Humanforce! Kind regards, Humanforce
Replied April 2021
karen
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Very Good System
Very good experience - good functionality and easy to use
PROSThe integration with our payroll software HR3
CONSHow you can't upload a sick certificate on the mobile app after the date of absence
Reason for choosing Humanforce
unsure as I was not involved in the purchase
Reasons for switching to Humanforce
Very old platform and needed to upgrade due to new awards/agreements
Vendor Response
Hi Karen, Thanks for leaving us a review! You can now attach supporting documentation to sick leave requests on the mobile app! Please feel free to log a support ticket at Humanforce Help if you need assistance in setting up Kind regards, Humanforce
Replied April 2021
Stephen
Farming, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2020
Overall Solid System
Speaking with support 9/10 Using the software 9/10 Lodging tickets and receiving efficient and timely feedback 5/10
PROSAbility to sync through other systems with the use of an API
CONSMore ability to create own reporting in regards to daily rosters. Would like the ability to customise a daily roster printout to work with the are working in as the main headings.
Reason for choosing Humanforce
Unknown
Reasons for switching to Humanforce
Unable to effectively integrate our Employee Collective Agreement
Vendor Response
Hi Stephen, Thanks for your review! We've just released a number of new reports in our powerful new Workforce Analytics including a dashboard on all things Rosters! We'll get in touch to make sure you're on the right version to access this. Thanks for your feedback on tickets this information helps us to improve our processes and we'll take this on board! Kind regards, Humanforce
Replied April 2021
Supamat
Food & Beverages, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
friendly user
easy to use but sometime remind again and again
PROSlook good and professional for the pattern
CONScomplicate sometime but not too difficult
Vendor Response
Hi Supamat, Thanks for leaving us a review! We're so happy to hear you're enjoying using Humanforce, and we'll take your recommendation of improving usability to our team! Kind regards, Humanforce
Replied April 2021
Hongxia
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Easy to manage own roster
Satisfied
PROSEasy to use the human force system; able to download the App
CONSNot really, so far haven’t noticed any inconvenience
Vendor Response
Hi Hongxia, Thanks for leaving us a review! We're so happy to hear you're finding Humanforce easy to use! Kind regards, Humanforce
Replied April 2021