I really do love this app - it's easy to add accomplishments in, big or small, and it allows me a chance to reflect on my week.

The simplicity and minimalism are what makes IDoneThis shine. Makes it easy to see past the nonessential and get to the work that needs to be done.

IDoneThis has a robust feature set and is a great way to keep multiple people on task and organized.

It's easy to search past entries to review ideas and this takes away some of the fear of losing ideas that might have mileage.

They capture your information, give you access to a crappy product and then don't answer to let you cancel your trial.

Super easy to use, friendly UI, customer service reliable even though the chat is not a chat.

The API and command line utilities are really great.

I love the concept and it works great for us but customer support is nearly non existent.

I don't think there is anything we dislike about IDoneThis.

It was perfect for me to have a pdf of all I accomplished for performance reviews. Now it's not all that useful to me.

It also helps me create weekly and monthly reports, as I can scan through and pinpoint bigger achievements I'd like to manually add to my report. I also love the Slack integration.

I think the idea of IDoneThis is excellent and I love its simplicity. I've found it very helpful in keeping track of my projects and workflow.

Worst user experience ever - They steal your data.

Easy, lovable, does exactly what it should. The like feature as well as comments is super cool.

And it's easy and quick to use too - also critical to the success of something like this. Also customer service is excellent.

Easy to use, easy to integrate with my small team.

What I like most about this product is its simplicity. It's very to-the-point and easy to use.

I use it as a diary, to keep track of my productivity from day to day. It's very effective and gives me a great sense of accomplishment.

You can also update your record via constantly sending out emails. The daily reports are informative and fun to absorb.

Overall experience was really short, I tested the app and it's really good, but the prices are too high for the features they offer. Performance is great, but it lacks some update.

It’s easy to use and reliable. I like that it sends you a reminder email every day.

The typing is a little clunky and editing of an entry can be a pain.

I like I Done This because I can keep track of the tasks I accomplish during the day. It helps with an orderly day's work.

It definitely helps keep my distributed team motivated and in sync with each other at a reasonable cost.

There's almost no learning curve. The email reminder feature is really great, you don't need the app open all the time, just read your emails.

One of the good thing with IDoneThis is, it really improve how my team overall teamwork and increase our effectiveness in collaborating for a task.

I like the simplicity and the usefulness of the product. It is a feedback loop of creativity.

Helps me map out my day and also log my overall goals.

From 1 day to the other, you cannot access anymore to your data. You have to pay first to retrieve your data.

This is a great modern way of tracking our team's progress in tasks & projects. Great productivity tool and affordable pricing.

It super helpful with weekly reviews to go back and see accomplishments for the week and also end of the year reviews. Highly recommend iDoneThis to anyone who wants to be more effective in life.

Slack integration is super convenient and works. The concept is sound, but the execution in the new version is not quite there.

It is simple, clean user interface, and does the job I want reliably and without fanfare.

It's simple and easy to use and I like the reminders near the end of each day to go in and enter what you did for the day.

Needing to catch up with three or four days of neglected iDones is 100% my own fault, and I find it sufficiently onerous that I don't neglect it for longer periods.

It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable.

I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems.

As Always i love issuetrack and how the system works, the system is extremely easy to use and the support team is always helpful with any issues we run across i would recommend this system to anyone.

It's super easy to use and extremely functional. Whenever we need assistance with something, the support team is super helpful and fast.

The ease of deployment and the licensing scheme.

The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.

They are constantly listening and improving the software which is wonderful to keeping up with change.

It is extremely user friendly for our employees to use and a great tool we have implemented to both of our entities. We continue to expand our IssueTrak and continue to love it.

We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.

We use the product for a customer site to track system failures.

IssueTraks support team is super quick and super friendly. I would highly recommend this product.

Whenever I have a problem, which is rarely, the fix is quick. The only time I can't relax is when the site goes down, occasionally, usually a server problem.

It gives the management greater flexibility to pull the reports that worked on previous weeks and months.

Very good for getting customer service off of our website. Its very helpful for renting out suites in our building with a rotating clientele, with constantly different accounts being set up.

Occasional problems with KB articles not being editable after creation.

Great product with built in excellent tools that help manage service requests.

The guys are amazing, doesn't matter when you call or who you speak with, they are all very knowledgeable, Julian, Ryan, Chris and Patrick are all awesome.

Customer support is AMAZING. They answer everything quickly and efficiently and also give wonderful suggestions for ways to do things in the software that we couldn't have figured out ourselves.

It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

Absolutely fantastic issue tracking solution - works great for both staff and customers.

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Multiple features and functions for great price. Updates consistently to resolve already existing issues while still improving the product.

I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.

US Dollar

I Done This is a cloud-based team task management solution. The tool allows businesses to divide complete and pending tasks into "Goals" and "Dones". Tasks can be organized and searched using a built-in calendar. Users can assign tasks to multiple project members, assign due dates, and track progress via automated notifications.


The tool features a collaboration dashboard where users can approve task entries, assign tasks to team members, or search tasks by using common social media conventions such as the @ or #. The dashboard also serves as a central place to overview ongoing tasks and discussions related to different projects.


I Done This also offers a reporting dashboard. The tool automatically sends reports daily, as an email, helping teams stay updated. The tool also integrates with project management and team messaging applications such as Slack, Trello, and Asana.

LongDescription

Time Tracking

Activity Tracking

Progress Tracking

Task Scheduling

Single Sign On

Project Management

Calendar Management

Collaboration Tools

Project Time Tracking

Percent-Complete Tracking

Activity Dashboard

Task Editing/Updating

Reminders

Create Subtasks

Recurring Tasks

Task Progress Tracking

Third-Party Integrations

Task Management

Search/Filter

Access Controls/Permissions

Multiple Projects

Project Tracking

Alerts/Notifications

Reporting/Project Tracking

Reporting/Analytics

Document Management

Productivity Tools

Web browser (OS agnostic)

Standard: $12.50/user/month (paid monthly) or $9/user/month (paid annually).
Plus: $25/user/month (paid monthly) or $22/user/month (paid annually).
Enterprise: $40/user/month (paid monthly) or $35/user/month (paid annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

I Done This

In Person

Live Online

Webinars

Documentation

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more.

Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size.

The product’s features include a Task Manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory.

Users can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub.

Issuetrak offers 24/7 support, as well as guided implementation and onboarding to assist users in configuring their site exactly how it’s needed.

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Employee Management

Case Management

Surveys & Feedback

Customizable Reports

Document Storage

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Approval Process Control

Rules-Based Workflow

Knowledge Management

Communication Management

Customer Database

Scheduled/Automated Reports

Change Planning

Customizable Fields

Automated Routing

Assignment Management

Call Center Management

Template Management

Customer Complaint Tracking

Problem Management

Self Service Portal

Contact Management

Help Desk Management

Audit Trail

Configurable Workflow

Mobile Access

Dashboard Creation

Survey/Poll Management

Service Reporting

Compliance Management

Performance Metrics

Routing

Service Catalog

Training Management

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Recurring Issues

Asset Tracking

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Issue Tracking

Interaction Tracking

Dashboard

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Contact Database

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Appointment Management

Incident Management

Approval Workflow

IT Asset Tracking

Autoresponders

Customer History

Corrective and Preventive Actions (CAPA)

Issuetrak is help desk and service desk software perfect for issue resolution and incident tracking of all kinds. We offer unlimited free users with up to 50 permissions controlled by your paid agents, including the ability to submit, edit, and close issues. And we make implementation easy - Cloud sites can be up in as little as 24 hours, and our top-rated, 100% U.S.-based 24/7 support is included! Both Cloud and On-Premise hosting options are available. No confusing tiers. No complicated math. Refreshing, don’t you think?

I Done This vs Issuetrak

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