All Intellect QMS Reviews
1-25 of 79 Reviews
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Jenae
Verified reviewer
Medical Devices, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Versatile and user-friendly!
A+, would absolutely recommend.
PROS#1: the folks at Intellect are fantastic. They've got a great implementation process to help you get launched as quickly as possible while making sure any vital features that might be unique to your SOPs are present. #2: the no-coding customization is a GAME CHANGER. It's just an incredibly customizable platform in general (lookin' at you, Salesforce). I'm also our company's main SF configurator, and making changes to Intellect is a dream compared to the constant running-into-walls that happens when I'm trying to edit SF. #3: the out-of-the-box platform is genius - it enables users to get started quickly, and also has a lot of the design legwork done for folks who want to further refine the product.
CONSThere's a 'Help' tab by default on each App, but it's just a placeholder that needs to have something generated by the customer. Would be nice if this could be hidden off the bat and only enabled once something is uploaded, but this is really splitting hairs. It's super good.
Vendor Response
Hi Jenae, Thank you for your review! We love to hear that you think our team is fantastic! We truly care about our customers and place a big emphasis on successful implementations. Of course, hearing that the Intellect no-code compliance platform is a GAME CHANGER. You're speaking our language. - The Intellect Team
Replied October 2021
Alec
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great QMS system and easy to use
Using the document control and training applications has reduced the time needed from our quality team to manage our documents and training. These two applications have replaced a full-time employee with managing our document control and training records. The Part 11 compliance also assisted with audits and ensured that documents are not modified by accident.
PROSThe customizability of the software. Being able to modify the system work for our company instead of having our company modify our processes to match the software is extremely helpful and made transitioning to using Intellect a pleasant experience.
CONSOnboarding takes some time due to adding customizations. Onboarding would have been quicker if we used the out of box features, but the extra set up time was worth the benefit of having a fully customized system in the end.
Vendor Response
Hi Alec, Thank you for taking the time to review Intellect. We're happy to hear that Intellect's extreme configurability helped you design a QMS solution that meets your unique needs. We appreciate your feedback about your onboarding experience, and we're always looking for ways to improve. Thank you for also sharing the many benefits you've experienced already. - The Intellect Team
Replied April 2021
Steven
Pharmaceuticals, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed March 2020
KnowBio, LLC
It remains a good value when compared to other QMS solutions, because of the flexibility. Understanding "flexibility " is a selling point but i believe that effort is not well balanced with meeting industry expectations.
PROSAbility to configure without professional services, however. Ability to build additional apps, thereby increasing value outside of Quality department
CONSMuch of the OOB workflows and configurations are not reflective to typical QMS workflows for the pharma/med device industry, therefore heavy user configuration is required. The documentation package is not compliant, execution and the documentation effort was poor. URS, FRS, Guides are not even accurate, much less complete. Understanding how the OOB configurations work is key to efficient user configurations. The documentation package should be a reliable source for that understanding, but it is not. While my technical support person has been excellent, the number of hours required to configure the OOB, FAR exceeds the actual number of hours granted as part of the purchase. Not just "wish list" configuration or company specific configuration, but configuration to mirror industry expectations for work flow and compliance.
Reason for choosing Intellect QMS
Price point, configuration capability
Kaye
Consumer Electronics, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Intellect is highly configurable and easy to use
I was able to implement 10 quality applications within our company during the first year by myself and one Intellect Implementation Lead. Since we purchased a contract for dedicated support from a senior level specialist I had the pleasure of working with the same Intellect specialist for the past 2 years. This provided seamless support and continuity from someone who knew my companies needs from the start. Some of these apps used out of the box functionality provided by Intellect, some with some small/medium amounts of customization, and even one application was built from entirely scratch.
PROSThere are so many ways to configure and customize your applications in Intellect. Use an application right out of the box, create an application from scratch, or anything in between for the applications your business requires.
CONSOn the rare occasion you do run into an issue, the trouble-shooting tools available may not clearly define the problem and you may need to request support.
Vendor Response
Hi Kaye, Thank you for your review! We're happy to hear you were able to configure Intellect to get exactly what you need. And congrats on building a new application on your own using our no-code platform. The Intellect team
Replied July 2021
Ann
Food & Beverages, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed July 2019
Intellect
We are very happy with using Intellect for document control. We are able to manage the voluminous amount of documents that are needed to run our business in a compliant manner.
PROSIntellect has a lot of good features and operation seems very intuitive. It is good value for the money.
CONSWe have had to use a double review process in order to be sure that all changes are captured before a document is approved.
Reason for choosing Intellect QMS
They were not willing to work with us to make their product work in the manner that we required. What was promised was not delivered.
Reasons for switching to Intellect QMS
It was no longer being supported.
Filip
Pharmaceuticals, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great quality eQMS
We have solved our problem with a lot of paperwork and consolidating our quality system. We are a manufacturing company with implemented restrictive quality system. We needed support in improving our QMS and help for us to grow.
PROSEasy to use, intuitive eQMS system. Lots of configuration options, easy-to-use app creator. No code platform means you don't have to be a specialist to create new apps, all you need is proper training and you`re ready to go! System is affordable for small and medium companies.
CONSThe mobile app needs improving. Looks like it is left on its own and it needs some modifications. Sometimes doesn`t work properly on Android and IOS devices. Needs support here.
Janna
Oil & Energy, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Intellect QHSE Review
We are only limited by our resources in the current environment. Intellect can address so many business operations processes from large, complex integrated applications to day-to-day, routine, small but necessary automations. It's wonderful to be able to tell a department, "We can create an app for that!"
PROSWe created several applications from scratch so we were able to customize to our specific requirements by non-programmers.
CONSInitial training should be separated into an Overview/End User training for key stakeholders and then training for Designers and Administrators. Since this is geared to non-programmers (in our case), the importance of process design and planning, documentation, system administration, etc., should also be included with the actual creating applications training.
Vendor Response
Hi Janna, Thank you for your review. It's exciting to hear that you created several applications from scratch without any programming background. Great advice on how to improve our training. We've already begun to add in these training elements. The Intellect Team
Replied August 2021
Franco
Health, Wellness and Fitness, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Intellect eQMS
We are in the back half of implementation, so we don't yet have all our applications implemented, but so far my team is loving using Intellect. My experience with their on-boarding team, especially the training/implementation technician was top-notch. She knew her product and was able to quickly learn our vocabulary and needs which made the onboarding experience easy, fun, and highly productive.
PROSI love that my team can configure a solid out-of-the-box solution to their specific needs and can create new applications to continually build and improve our QMS
CONSWe didn't like having to change our document numbering system (starts at 1), however, we were able to provide metadata that made it easy for long-term users to find their documents using their initial numbers.
Reason for choosing Intellect QMS
Configurability, ease of navigation (really like the process mapping), and the ability to build our own applications.
Vendor Response
Hi Franco, Thank you for your review! It's great to hear that you were able to modify Intellect QMS apps to meet your needs AND to build new applications. You are truly leveraging the power of Intellect's no-code compliance platform. Please let us know if we can be of any help as you continue your journey of continuous improvement. Thank you! The Intellect team
Replied August 2021
Angi
Pharmaceuticals, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Doc Control that is flexible and fast
The current trainer for both users and designers is excellent.
PROSIntellect's Document Control delivers as promised. Our SOPs are organized, secured behind our firewall, available internally (unavailable externally), and only the latest version can be checked out for modification. No more stacks of paper waiting for signatures. No more confusion on which version contains the latest modifications.
CONSWe are an on-premise installation with Windows server and Mac clients. Some of our regulations required changes that were unique to our installation. Working through the installation took significantly longer than advertised. However, once installed Intellect does deliver on the advertised functionality.
Reason for choosing Intellect QMS
The larger subscription products were beyond our budget. The free products lacked the functionality we need for regulatory compliance.
Vendor Response
Thank you for your review and we're happy to hear that we helped your improve your company's productivity and visibility for Document Control. And thank you for your positive comments about your trainer! - The Intellect Team
Replied May 2023
Atul Pratap
Verified reviewer
Information Technology and Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Great QMS software
Overall, the programme is fantastic and has greatly benefited me in my business.
PROSIt is excellent software that is user friendly and flexible QMS software. Apps may easily be configured and modified to suit your unique requirements. It has a wide range of features. Without coding, there are several tools available to modify any part of the app, workflow, or user interface to meet your needs.
CONSTraining and a working understanding of fundamental programming are required for software customization. A minor inconvenience and time sink is the trouble shooting option, which occasionally fails to identify the issue.
Brizl
Marketing and Advertising, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Intellect QMS: A User's Perspective
Intellect QMS is a software that helps manage quality, safety, and compliance in businesses. I like it because it is easy to use and I can build my own apps with it. The software has helped us improve our processes and make sure our products are safe.
PROSIt is a great software platform that is very configurable. The mobile app is great because it helps people work from anywhere.The no-code platform is great because it lets us create new business apps to help us address any gaps in our processes. This has saved us a lot of money and has made our operations more efficient, reducing the risk of product recalls.The integrated suite of apps has made it easier for our quality teams to manage all aspects of our quality management system. The software is user-friendly and intuitive, making it easy for anyone to use it effectively.
CONSIntellect QMS has some good features, but there are some drawbacks. One issue I faced was with the mobile app's offline capabilities. Another was that the software was not very configurable, which made it harder to customize it. Technical support was also very helpful in resolving these problems.
Tiffany
Airlines/Aviation, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
All Quality Systems In One Place
Realization of how much time is saved using Intellect compared to our previous system.
PROSWe have been using Intellect for about 8 months and the transition from our previous program has been great. What a huge difference it is with Intellect and how convenient it is to have everything linked and accessible with a click of a button.
CONSThe calibration app out of the box could use some improvement for reporting purposes.
Vendor Response
Hi Tiffany, thank you for your review and we're happy to hear about your transition to Intellect. Thank you as well for the feedback and we look to speaking with you further about your suggestions for enhancing our calibration app and reporting. Thanks again!
Replied December 2020
Eric
Research, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Intellect eQMs improves worflow management
Intellect eQMS has helped improve the process of reporting and tracking issues of nonconformance, as well as bringing such issues to a quicker resolution.
PROSIt is highly configurable for our specific needs.
CONSThe publishing process can be a bit tricky.
Vendor Response
Hi Eric, Thank you for your review and we're very glad to hear that Intellect has helped your company track and solve issues. We're also happy to hear that Intellect was able to address your specific needs. Thank you! The Intellect team
Replied August 2021
David
Packaging and Containers, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2023
Intellect is a great QMS
It has provided us with a great tool for our QMS. Ability to configure has given us one-stop-shopping.
PROSAbility to customize out-of-the-box applications and configure new ones
CONSOccasionally I have seen some fields get corrupted
Christina
Medical Devices, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Customizable, Easy to Use, and Scaleable
My experience is wonderful. I would definitely recommend this EQMS
PROSThis product is incredibly scalable and customizable. As long as you are willing to work on build-out, you can build your own modules that work best for your company (they can also help with build-out for an additional fee). The implementation team is great and offer amazing training events. My customer success manager is very responsive and is willing to move forward with me as soon as we are ready for the next steps. I enjoy the layout of the system - it is user friendly once you learn how to navigate it.
CONSI dont think there is anything I dont like yet about Intellect.
Brooke
Pharmaceuticals, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Intellect is the best eQMS on the market
I have had an amazing experience with Intellect.
PROSEasy to use. Highly configurable. Customer service is excellent. I love Intellect.
CONSSo far there is nothing that I do not like about this system.
Vendor Response
Thank you for your review. The team here at Intellect always puts our customers first and we love hearing about your positive experiences with us. - Intellect Team
Replied July 2022
Rod
Electrical/Electronic Manufacturing, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Good DMS software
We now have a universal system for all sites globally that provides immediate on-demand document delivery and offers a solid approval management system. Reporting tools are solid and support our audit needs.
PROSThe ease of global deployment was a significant benefit in our implementation. Intellect is our document management system now shared by all Infinite Electronics sites globally. There are several modules that allow you to customize the product to meet your specific requirements. The customer support is top quality, and the Intellect team is great to work with.
CONSAs with any software, it has limitations and specific interface requirements. Some of the interface requirements are a little cumbersome.
Sarah
Food & Beverages, 201-500 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Ease of configurability helps us meet our compliance needs
Intellect provides my company a single software solution for a thorough eQMS. An app exists for any process we may need to stay compliant with GMP regulations. If it doesn't we have the ability to build one. Intellect has offered us better organization, transparency, and documentation capabilities.
PROSThe designer user experience is intuitive. The drag and drop technology makes designing fun. Updating object properties is straight forward. Building macros is made easy. Finally, all of the mentioned functionality works together to create powerful apps.
CONSI think that the Auto Documentation Report is a burden. A more user friendly field mapping report or chart depicting the relationship of fields to apps, templates, and workflows would be helpful.
Vendor Response
Hi Sarah, Thank you for reviewing Intellect. Our mission is to offer a user-friendly, no-code platform with a market leading QMS solution, and we're happy to hear that we delivered on this mission! We also appreciate your feedback, which we've shared with development (excellent suggestion, by the way). Congrats on staying compliant with GMP regulations, and for creating better organization, transparency, and documentation throughout your organization. Sounds like you're well on your way to creating a culture of quality at Threshold Enterprises. - The Intellect Team
Replied April 2021
harmandeep singh
5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2017
Be intellect!
Intellect allows people without programming skills to create robust web based applications, and native mobile apps for any iOS or Android device. The native mobile apps are great and includes offline capabilities. So your users can still capture new data even when they don¿t have a connection to the internet.
CONSLimited in field or data manipulation (i.e., substring, formatting and converting from text to number or concatenation). Needs more programming/procedural capability. Option to manipulate a more complex SQL stmt. Better charting capability.
Alexa
Pharmaceuticals, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Review from an Intellect User
Is helps us remain organized and able to access files easier. Its also very user friendly.
CONSSometimes it does kick me out and I have to sign back in. Other than that I'm unable to think of anything that has been a downside for me.
Frances
Government Administration, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Shifting a praadigm
SO far mixed as outlined above. There was good momentum in implementing and now has stalled. I need assistance to get back on track and no extra finances to get there
PROSWith some basic customization, I like how easy it is to build what is needed and even OOTB the guidance given was intuitive and in line with the requirements of ISO 9001. I also like the attention and the support paid by our assigned rep who held our had through the process.
CONSUnfortunately we lost our lead support for the software and no it falls on me to continue which I have yet to do. I do not know where to start. But we have an investment that must bear to fruition and I am hoping that this week I will be able to seamlessly continue where the former left out. What i like least that it was more difficult than i thought to just pick up where was left.
Reason for choosing Intellect QMS
It was cloud based, the cost for licenses were far more reasonable and the support is second to none.
Fernando
Cosmetics, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Seriously Customizable
Intellect is very helpful, their staff is very friendly, accessible, and willing to help.
PROSIntellect software is very customizable and because of that it has a wide variety of applications for customizing your workflow and being able to track your work.
CONSvery little to none prebuilt forms or templates that could be slightly modified to fit your needs. everything needs to be built from scratch.
Marina
Verified reviewer
Internet, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
A powerful and adaptive solution.
I have been impressed with these applications, they are intelligently designed and have enabled me to make significant improvements to my quality processes from day one.
PROSMy experience has been very positive. It has allowed me to have a quality management system that is perfectly aligned with my operations and has given me greater efficiency and effectiveness with my processes.
CONSWhat I liked the least was the time it took me to learn to fully use all the functionalities and features of the platform.
Lydia
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2020
Review of Entire Process Training through Build through Use
I like the Document and Data Control app, the Audit app and apparent complexity of the Program if it is needed. Now that those above me have completed the initial program build, I find it is very easy to use.
CONSMy opinion was that the Integration process of the Software with our Organization did not go as smoothly as it could have.
Scott
Food & Beverages, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed August 2019
Intellect
Very collaborative software program that covers all areas of a Quality System that we currently use.
CONSFor only a few of the features, it was not extremely intuitive to navigate to the needed screen.