All Invoice2go Reviews
1-25 of 234 Reviews
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Jared
2 - 10 employees
Used less than 2 years
OVERALL RATING:
4
Reviewed May 2021
Just another invoicing app
Neisha
Verified reviewer
Higher Education, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed February 2023
Invoice2go, helped my small business look professional.
I am thankful that I did not have to start from scratch to create a professional looking invoice, Invoice2go made it easy. Thankfully I am also able to accept online payments which saves me time that I can be working! In this day and age there is never enough time in the day to get things done, but Invoice2go software was there to help me try!
PROSSimplicity! I did not plan to start a document consultant, it was just an opportunity that I couldn't pass up. Finding Invoice2go enforced that thought. Setup was easy, the site walked me through in just a few easy steps. I was pleasantly surprised to see that the website included Invoice2go Money which I hope to be able to use in the future. All the documents are stored online for later retrieval and use. Another convenience is the integration with QuickBooks. Honestly, if you can navigate QuickBooks, Invoice2go will be easy too.
CONSWell, I did not like the fact that the advertisement for Invoice2go stated there is no credit card needed for setup. When I decided to give Invoice2go a try I had to wait to get to my credit cards because it needed a credit card to setup. I will say that I applied to the Invoice2go Money which was probably why it asked, this section can be skipped. Additionally, one needs to subscribe to PayPal's Business Account in order to be linked.
Reason for choosing Invoice2go
Easy, the link was there.
David
Consumer Electronics, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2020
Invoice2go
It’s been great. Gives us a great tool to put together invoices and estimates on the fly using phone tablet or laptop.
PROSEase of use. Available on iOS and Android.
CONSDirect integration with google calendar to input name and address on document. Little heavy on pushing their payment processing and other features.
Reason for choosing Invoice2go
More direct features to what we were trying to do.
Reasons for switching to Invoice2go
Bc this is the worst product in the world
Brian
Mechanical or Industrial Engineering, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2017
EXTREMELY DISAPPOINTED
I have been using Invoice2go for about two years now. This is my story: Invoices have disappeared from their database on a regular basis over the two years. Fortunately, because I BCC all my invoices, I had backup copies in my email. My invoices that I emailed out did not reach my clients. Invoice2go figured they'd been delivered to their junk mail. Some of our commercial clients keep us waiting up to ninety days before paying, and so we waited. When we finally determined that they hadn't ever received the invoices, it was sometimes six months or more before we got paid. Invoice2go recommended that before sending an invoice, that I contact my customers and get them to change their email setup to accept our emails. When Google Chrome updated, Invoice2go didn't; they were incompatible and it would not work properly. I switched to Firefox but continued to have issues. All of my settings, the email message ...all were dropped when I switched over. As a result, and unbeknownst to me, I was no longer BCC'ing my invoices to our company email. During that interval the database dropped another fourteen invoices and I did not have my email backup to rely on. It took a week in the office with my employees, going through the database, time sheets, and work orders to restore those invoices. The problem was further exacerbated by the fact that I didn't know who the invoices were for, if the jobs had been completed or if the invoices had even been mailed out. I lost all the material lists and the pricing. I also discovered that a lot of customers don't call to complain that we didn't send them an invoice. I cannot use the scroll wheel on my mouse. I even went out a replaced the mouse. I can scroll only with the arrows on the keyboard. When I create a new invoice, I would say that once every five or six invoices it screws up the sequence. If you miss it, it looks like a missing invoice. In my case I had emailed backups to prove that there had indeed been an invoice, but it can confuse the issue. The spell checker will point out spelling mistakes, provide the proper spelling but when corrected the word immediately reverts to the incorrect spelling.
Lawrence
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Invoice2Go is the way to GO!
Always has been a great product, great company.
PROSEasy to use, lots of great features to help manage my business. Phone and Laptop integrated.
CONSIts a little bit difficult to speak to an advisor instantly.
Reasons for switching to Invoice2go
Many more features and ease of use with Inv2Go
Caroline
Construction, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Invoice2go, The Go To Invoicing Software
I love the program
PROSUpgrades and ease of operation for invoicing
CONSSome pricing, and limits prevent productivity
Reason for choosing Invoice2go
Easier to understand, not comically at all. Everything is at my fingertips, available on mobile as well as PC
Scott
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
10 stars if I could! THIS COMPANY CARES!! A decade of loyal partnership says it all!
Over the past decade, we have remained loyal to Invoice2go. We love their small business feel and their ability to meet the needs of our company promptly and efficiently every time! They cater to all businesses big and small and are consistently actively engaged in improving, and attaining viable solutions to meet the growing needs of their clientele. THIS COMPANY CARES. (And THAT alone— is huge!)
PROSEasy to use. Customer support is amazing! The product is professional and reliable. Affordable. And you really know that they care about your success. After all, that’s the best way to achieving their own success (which they’ve certainly accomplished!)
CONSBug fix needed. I don’t like that I can’t call support anymore but they’ve made up for that with prompt, efficient communications amongst their team via whichever network they use to communicate with one another in order to operate as a singular unit to provide effective and outstanding customer support!!
Reason for choosing Invoice2go
Loyalty. Easy user experience.
Julie K
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2017
It was useful until it started rounding up
Nice templates, relatively pain-free invoice creation and submission, decent reports that help my accountant file my taxes.
CONSIt does not take rates out to 3 decimal places. Mileage rates are always out to 3 decimal places. Therefore, every invoice I submit is incorrect and payments are impossible to reconcile. I used to be able to enter mileage rates to 3 decimal places but with recent updates that option is no longer available. I've begged them to change this but so far they have not. Their responses list all the wonderful features of their app, which is not responsive. Also, there are occasional sync issues so invoices created on one device do not show on another. This causes endless wasted hours recreating invoices. The desktop app is unreliable. I'm a long-time user but I'm now searching for a better invoicing program.
Malcolm
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2018
The best fit for my business
I don't have to change how I work and learn a larger accounting/invoicing package. I also can accept credit card and other payments without hassle.
PROSSimplicity of use and works for my business without the overhead of a full accounting package. Syncing that works flawlessly now, they have clearly learnt from the past.
CONSWith the older version, syncing was often a problem and when they revamped the software they simplified a little too much, taking away some much loved features and a delay in getting data back to people. They seem to be improving with their customer service though.
Jonathan
Verified reviewer
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed December 2021
Great Software
Ease of Use and Ease of Setup. Great for tracking invoices and payments
CONSCould have more in the way of receipt tracking for business expenses.
Anonymous
1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed July 2022
Good until they started to introduce their new features
Easy to create and send invoices, it used to match invoices to client transactions.
CONSI'm experiencing a lot of issues with the product. Unable to turn on their banking feature which makes it hard for customers to do ACH transactions. I get bugs and no actual support. I don't like that I won't have the option to use stripe in the future.
Douglas
Computer Hardware, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2021
Great for quick invoicing for single users.
Unresponsive when ask them to customize settings or add critical creatures.
PROSGreat for quick invoicing for single users.
CONSCannot retrieve deleted invoices for audit purposes.
Reason for choosing Invoice2go
Quicker learning curve, but this product is only useful for single users till they add deleted invoices retrieval function.
Troy
Construction, 1 employee
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2023
Frustrating
I like it when I can remember to constantly be remembering to go click save every minute or 2. If I didn't, anything could wipe out everything I written in an estimate. A phone call, checking another app, etc. Not every time but a lot of times if I left the screen, I was going to lose my estimate. And some take hours to type up if it's a full house remodel.
CONSI think I already said all the cons in the pro section. This time the app crashed on me and I contacted customer service and they just proceeded to tell me it wasn't their fault because I have a bad connection. Lol my connection is rock solid at my house! I told them a 1 month($5.99) refund would be nice for the time they wasted but just received an email of course they are denying me that too. That was the final straw. I think I wouldve stuck around and grew my company with them but if I'm not worth a measly 5.99 to them, I'll move on before it becomes more difficult to move on!
Glyn
Building Materials, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Quote can be concerted to invoices something simple but time Saving
Very satisfied with all aspects apart from the one above
PROSPlenty of quick and effective support for any issues I have had recently
CONSNot enough client numbers for invoices on basic program
Reason for choosing Invoice2go
Same as above
Reasons for switching to Invoice2go
Looked like a better product , more user friendly, and cost less
Vendor Response
Hey Glyn! Thank you so much for the continued support over the past 2 years. We appreciate you for sharing your experience and are so glad that our software can save you some time in your workflow. Your feedback regarding the client list for some of our plans has been relayed to our product team. We love hearing from our customers, so if you have any further feedback, don't hesitate to reach out to support@invoice2go.com. Thanks again!
Replied March 2021
Marcus
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed October 2017
Ruined a previously fabulous product
None anymore it been ruined with poor redevelopment and customer service who do fix issues or errors. Most certainly not worth the subscription. I bought the license years ago and now I'm expected to repay yearly so its a con. Nothing now it has been ruined, it has problems with capital letters on addresses. All live invoices are mixed in with invoices that are dead completed. So u cant separate invoices that are completed.
CONSIt doesnt function very well. Feature less and customer support doesnt listen to feedback given. So many issues , product doesnt sync. You loose information very easily. And if support listened to feedback they would do so much better. Its awful now and am seeking a new product after being with them for over 10 years.
Bobby
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
McKee
Multiple jobs each week which helps keep me aware of who owes what
PROSI use invoice to go on a daily basis for estimating and invoicing. It is a necessity for that it keeps me up to date on multiple bills that are due and partial payments on jobs. Very easy and simple to use. I have two seperate businesss’s I use through invoice to go.
CONSAdding a percentage automatically for credit card use directly to customer
Reason for choosing Invoice2go
Other products were confusing and did not have the break down if paid or unpaid and yearly paid invoicing. Multiple other issues.
Rohan
Entertainment, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great App
Love the software guys! Great job..
PROSEase of use. Customer service. Great software and return customer support
CONSPrice a little high unless you hold out for a deal.
Reason for choosing Invoice2go
Long time user. Look after repeat users.
Vendor Response
Hey Rohan! Thank you very much for this 5-star review! We are delighted to hear that your experience with Invoice2go has been so great. We appreciate your feedback, and as always, if you have any further comments, please contact our support team. Thanks again!
Replied December 2020
Jim
Glass, Ceramics & Concrete, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Professional
This program makes me appear to look very professional because I can put my company’s logo at the top of my quotations, invoices and receipts.
CONSI started with this product in 2015. I never liked that the basic service didn’t include live phone tech support. I recently upgrade just for that feature. I’m glad that I did because the problem I just had had nothing to do with them, rather with Googles interface with my phone. Invoice2 go solved it anyway
Jason
Entertainment, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
FUNCTIONALITY
4
Reviewed May 2022
Great Invoicing and Accounting App Unfortunately Overpriced
This would've become my default invoicing app if it weren't so overpriced and connected with Square. They now force users to sign-up for their own custom online payment gateway.
PROSCan quickly create branded invoices and send to clients from phone or web. Can accept payments through online payment gateways. Good sales and expense project tracking
CONSPlans are too expensive. $4.99/mo allows 2 invoices/mo; $8.49/mo allows 5 invoices; $40 allows unlimited invoices.
Reason for choosing Invoice2go
Great interface and app. Great reporting.
Dan
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great For Startups
Love it
PROSI needed an easy to use invoicing software for my startup. After looking at several options (and even trying a couple of others-briefly) I found and started using Invoice2go. I like the simplicity, the ability to customize and their customer service is very responsive.
CONSI haven’t had any issues. My bookkeeper has been wanting to integrate to Quickbooks and I just saw that feature has been added…so no complaints
Ricardo q
Accounting, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed May 2023
Nor for Large Companies
I like how easy it was to use very user friendly
CONSThe fact that I could only do invoicing and process payments but i could not use it to pay contractors or vendors or to even do payroll
Serenity
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2018
So much more than invoicing
One step book keeping for my husband's business.
PROSI love that it's a one stop app. You can do everything you need to for the book keeping side of your business with this one application. I love that you can turn estimates into invoices so you save a ton of time. You can also see when your client views the invoice and set up automatic payment reminders. This takes the pressure off of you to keep after delinquent accounts. You can even store and track your business receipts. Plus I can use it on all my devices. It really does everything and more ecspesially for a free app.
CONSIt does require a lot of different permissions on your device but anything that tracks you does. I just make sure my virus protection is up to date.
Courtney
Computer & Network Security, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2022
Good but could be better
This software will allow you do your invoicing and allow multiple people to be logged in to create and manage.
CONSThis software does allow a intégration with other software to manage other other aspect of accounting
Robert
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Forced
I’m still with it after 12 years
PROSEasy to use . Nice customizing of invoices
CONSNo mass delete of previous years . Hard to update product changes in a large format
Vendor Response
Thank you for the support over the past 12 years. We have and continue to improve our software, and a large part of that is with the help of feedback from our customers. Thanks for letting us know your desire for mass deletion and a larger format.
Replied March 2021
Dave
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great team willing help and grow with you.
It helped me grow to were I am today - unfortunately I had to change due to growth and accounting needs
PROSeasy to use. Customer service . IT support ... very flexible was to work with.
CONSlimitation in accounting -CA's & Bookkeepers are more in large firms using certain software that didn't allow us to remain using INVOICES2GO..