All Invoice2go Reviews

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Jared

2 - 10 employees

Used less than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed May 2021

Just another invoicing app

User Profile

Neisha

Verified reviewer

Higher Education, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed February 2023

Invoice2go, helped my small business look professional.

I am thankful that I did not have to start from scratch to create a professional looking invoice, Invoice2go made it easy. Thankfully I am also able to accept online payments which saves me time that I can be working! In this day and age there is never enough time in the day to get things done, but Invoice2go software was there to help me try!

PROS

Simplicity! I did not plan to start a document consultant, it was just an opportunity that I couldn't pass up. Finding Invoice2go enforced that thought. Setup was easy, the site walked me through in just a few easy steps. I was pleasantly surprised to see that the website included Invoice2go Money which I hope to be able to use in the future. All the documents are stored online for later retrieval and use. Another convenience is the integration with QuickBooks. Honestly, if you can navigate QuickBooks, Invoice2go will be easy too.

CONS

Well, I did not like the fact that the advertisement for Invoice2go stated there is no credit card needed for setup. When I decided to give Invoice2go a try I had to wait to get to my credit cards because it needed a credit card to setup. I will say that I applied to the Invoice2go Money which was probably why it asked, this section can be skipped. Additionally, one needs to subscribe to PayPal's Business Account in order to be linked.

Reason for choosing Invoice2go

Easy, the link was there.

David

Consumer Electronics, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2020

Invoice2go

It’s been great. Gives us a great tool to put together invoices and estimates on the fly using phone tablet or laptop.

PROS

Ease of use. Available on iOS and Android.

CONS

Direct integration with google calendar to input name and address on document. Little heavy on pushing their payment processing and other features.

Reason for choosing Invoice2go

More direct features to what we were trying to do.

Reasons for switching to Invoice2go

Bc this is the worst product in the world

Brian

Mechanical or Industrial Engineering, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2017

EXTREMELY DISAPPOINTED

I have been using Invoice2go for about two years now. This is my story: Invoices have disappeared from their database on a regular basis over the two years. Fortunately, because I BCC all my invoices, I had backup copies in my email. My invoices that I emailed out did not reach my clients. Invoice2go figured they'd been delivered to their junk mail. Some of our commercial clients keep us waiting up to ninety days before paying, and so we waited. When we finally determined that they hadn't ever received the invoices, it was sometimes six months or more before we got paid. Invoice2go recommended that before sending an invoice, that I contact my customers and get them to change their email setup to accept our emails. When Google Chrome updated, Invoice2go didn't; they were incompatible and it would not work properly. I switched to Firefox but continued to have issues. All of my settings, the email message ...all were dropped when I switched over. As a result, and unbeknownst to me, I was no longer BCC'ing my invoices to our company email. During that interval the database dropped another fourteen invoices and I did not have my email backup to rely on. It took a week in the office with my employees, going through the database, time sheets, and work orders to restore those invoices. The problem was further exacerbated by the fact that I didn't know who the invoices were for, if the jobs had been completed or if the invoices had even been mailed out. I lost all the material lists and the pricing. I also discovered that a lot of customers don't call to complain that we didn't send them an invoice. I cannot use the scroll wheel on my mouse. I even went out a replaced the mouse. I can scroll only with the arrows on the keyboard. When I create a new invoice, I would say that once every five or six invoices it screws up the sequence. If you miss it, it looks like a missing invoice. In my case I had emailed backups to prove that there had indeed been an invoice, but it can confuse the issue. The spell checker will point out spelling mistakes, provide the proper spelling but when corrected the word immediately reverts to the incorrect spelling.

Lawrence

Sports, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Invoice2Go is the way to GO!

Always has been a great product, great company.

PROS

Easy to use, lots of great features to help manage my business. Phone and Laptop integrated.

CONS

Its a little bit difficult to speak to an advisor instantly.

Reasons for switching to Invoice2go

Many more features and ease of use with Inv2Go

Caroline

Construction, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Invoice2go, The Go To Invoicing Software

I love the program

PROS

Upgrades and ease of operation for invoicing

CONS

Some pricing, and limits prevent productivity

Reason for choosing Invoice2go

Easier to understand, not comically at all. Everything is at my fingertips, available on mobile as well as PC

Scott

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

10 stars if I could! THIS COMPANY CARES!! A decade of loyal partnership says it all!

Over the past decade, we have remained loyal to Invoice2go. We love their small business feel and their ability to meet the needs of our company promptly and efficiently every time! They cater to all businesses big and small and are consistently actively engaged in improving, and attaining viable solutions to meet the growing needs of their clientele. THIS COMPANY CARES. (And THAT alone— is huge!)

PROS

Easy to use. Customer support is amazing! The product is professional and reliable. Affordable. And you really know that they care about your success. After all, that’s the best way to achieving their own success (which they’ve certainly accomplished!)

CONS

Bug fix needed. I don’t like that I can’t call support anymore but they’ve made up for that with prompt, efficient communications amongst their team via whichever network they use to communicate with one another in order to operate as a singular unit to provide effective and outstanding customer support!!

Reason for choosing Invoice2go

Loyalty. Easy user experience.

Julie K

Verified reviewer

Used daily for more than 2 years

Review Source: GetApp

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed July 2017

It was useful until it started rounding up

PROS

Nice templates, relatively pain-free invoice creation and submission, decent reports that help my accountant file my taxes.

CONS

It does not take rates out to 3 decimal places. Mileage rates are always out to 3 decimal places. Therefore, every invoice I submit is incorrect and payments are impossible to reconcile. I used to be able to enter mileage rates to 3 decimal places but with recent updates that option is no longer available. I've begged them to change this but so far they have not. Their responses list all the wonderful features of their app, which is not responsive. Also, there are occasional sync issues so invoices created on one device do not show on another. This causes endless wasted hours recreating invoices. The desktop app is unreliable. I'm a long-time user but I'm now searching for a better invoicing program.

User Profile

Malcolm

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2018

The best fit for my business

I don't have to change how I work and learn a larger accounting/invoicing package. I also can accept credit card and other payments without hassle.

PROS

Simplicity of use and works for my business without the overhead of a full accounting package. Syncing that works flawlessly now, they have clearly learnt from the past.

CONS

With the older version, syncing was often a problem and when they revamped the software they simplified a little too much, taking away some much loved features and a delay in getting data back to people. They seem to be improving with their customer service though.

User Profile

Jonathan

Verified reviewer

Entertainment, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed December 2021

Great Software

PROS

Ease of Use and Ease of Setup. Great for tracking invoices and payments

CONS

Could have more in the way of receipt tracking for business expenses.

Anonymous

1 employee

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed July 2022

Good until they started to introduce their new features

PROS

Easy to create and send invoices, it used to match invoices to client transactions.

CONS

I'm experiencing a lot of issues with the product. Unable to turn on their banking feature which makes it hard for customers to do ACH transactions. I get bugs and no actual support. I don't like that I won't have the option to use stripe in the future.

Douglas

Computer Hardware, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2021

Great for quick invoicing for single users.

Unresponsive when ask them to customize settings or add critical creatures.

PROS

Great for quick invoicing for single users.

CONS

Cannot retrieve deleted invoices for audit purposes.

Reason for choosing Invoice2go

Quicker learning curve, but this product is only useful for single users till they add deleted invoices retrieval function.

Troy

Construction, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2023

Frustrating

PROS

I like it when I can remember to constantly be remembering to go click save every minute or 2. If I didn't, anything could wipe out everything I written in an estimate. A phone call, checking another app, etc. Not every time but a lot of times if I left the screen, I was going to lose my estimate. And some take hours to type up if it's a full house remodel.

CONS

I think I already said all the cons in the pro section. This time the app crashed on me and I contacted customer service and they just proceeded to tell me it wasn't their fault because I have a bad connection. Lol my connection is rock solid at my house! I told them a 1 month($5.99) refund would be nice for the time they wasted but just received an email of course they are denying me that too. That was the final straw. I think I wouldve stuck around and grew my company with them but if I'm not worth a measly 5.99 to them, I'll move on before it becomes more difficult to move on!

Glyn

Building Materials, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Quote can be concerted to invoices something simple but time Saving

Very satisfied with all aspects apart from the one above

PROS

Plenty of quick and effective support for any issues I have had recently

CONS

Not enough client numbers for invoices on basic program

Reason for choosing Invoice2go

Same as above

Reasons for switching to Invoice2go

Looked like a better product , more user friendly, and cost less

Vendor Response

Hey Glyn! Thank you so much for the continued support over the past 2 years. We appreciate you for sharing your experience and are so glad that our software can save you some time in your workflow. Your feedback regarding the client list for some of our plans has been relayed to our product team. We love hearing from our customers, so if you have any further feedback, don't hesitate to reach out to support@invoice2go.com. Thanks again!

Replied March 2021

Marcus

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed October 2017

Ruined a previously fabulous product

None anymore it been ruined with poor redevelopment and customer service who do fix issues or errors. Most certainly not worth the subscription. I bought the license years ago and now I'm expected to repay yearly so its a con. Nothing now it has been ruined, it has problems with capital letters on addresses. All live invoices are mixed in with invoices that are dead completed. So u cant separate invoices that are completed.

CONS

It doesnt function very well. Feature less and customer support doesnt listen to feedback given. So many issues , product doesnt sync. You loose information very easily. And if support listened to feedback they would do so much better. Its awful now and am seeking a new product after being with them for over 10 years.

Bobby

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

McKee

Multiple jobs each week which helps keep me aware of who owes what

PROS

I use invoice to go on a daily basis for estimating and invoicing. It is a necessity for that it keeps me up to date on multiple bills that are due and partial payments on jobs. Very easy and simple to use. I have two seperate businesss’s I use through invoice to go.

CONS

Adding a percentage automatically for credit card use directly to customer

Reason for choosing Invoice2go

Other products were confusing and did not have the break down if paid or unpaid and yearly paid invoicing. Multiple other issues.

Rohan

Entertainment, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Great App

Love the software guys! Great job..

PROS

Ease of use. Customer service. Great software and return customer support

CONS

Price a little high unless you hold out for a deal.

Reason for choosing Invoice2go

Long time user. Look after repeat users.

Vendor Response

Hey Rohan! Thank you very much for this 5-star review! We are delighted to hear that your experience with Invoice2go has been so great. We appreciate your feedback, and as always, if you have any further comments, please contact our support team. Thanks again!

Replied December 2020

Jim

Glass, Ceramics & Concrete, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Professional

PROS

This program makes me appear to look very professional because I can put my company’s logo at the top of my quotations, invoices and receipts.

CONS

I started with this product in 2015. I never liked that the basic service didn’t include live phone tech support. I recently upgrade just for that feature. I’m glad that I did because the problem I just had had nothing to do with them, rather with Googles interface with my phone. Invoice2 go solved it anyway

Jason

Entertainment, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

FUNCTIONALITY

4

Reviewed May 2022

Great Invoicing and Accounting App Unfortunately Overpriced

This would've become my default invoicing app if it weren't so overpriced and connected with Square. They now force users to sign-up for their own custom online payment gateway.

PROS

Can quickly create branded invoices and send to clients from phone or web. Can accept payments through online payment gateways. Good sales and expense project tracking

CONS

Plans are too expensive. $4.99/mo allows 2 invoices/mo; $8.49/mo allows 5 invoices; $40 allows unlimited invoices.

Reason for choosing Invoice2go

Great interface and app. Great reporting.

Dan

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Great For Startups

Love it

PROS

I needed an easy to use invoicing software for my startup. After looking at several options (and even trying a couple of others-briefly) I found and started using Invoice2go. I like the simplicity, the ability to customize and their customer service is very responsive.

CONS

I haven’t had any issues. My bookkeeper has been wanting to integrate to Quickbooks and I just saw that feature has been added…so no complaints

Ricardo q

Accounting, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed May 2023

Nor for Large Companies

PROS

I like how easy it was to use very user friendly

CONS

The fact that I could only do invoicing and process payments but i could not use it to pay contractors or vendors or to even do payroll

Serenity

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2018

So much more than invoicing

One step book keeping for my husband's business.

PROS

I love that it's a one stop app. You can do everything you need to for the book keeping side of your business with this one application. I love that you can turn estimates into invoices so you save a ton of time. You can also see when your client views the invoice and set up automatic payment reminders. This takes the pressure off of you to keep after delinquent accounts. You can even store and track your business receipts. Plus I can use it on all my devices. It really does everything and more ecspesially for a free app.

CONS

It does require a lot of different permissions on your device but anything that tracks you does. I just make sure my virus protection is up to date.

Courtney

Computer & Network Security, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2022

Good but could be better

PROS

This software will allow you do your invoicing and allow multiple people to be logged in to create and manage.

CONS

This software does allow a intégration with other software to manage other other aspect of accounting

Robert

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Forced

I’m still with it after 12 years

PROS

Easy to use . Nice customizing of invoices

CONS

No mass delete of previous years . Hard to update product changes in a large format

Vendor Response

Thank you for the support over the past 12 years. We have and continue to improve our software, and a large part of that is with the help of feedback from our customers. Thanks for letting us know your desire for mass deletion and a larger format.

Replied March 2021

Dave

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Great team willing help and grow with you.

It helped me grow to were I am today - unfortunately I had to change due to growth and accounting needs

PROS

easy to use. Customer service . IT support ... very flexible was to work with.

CONS

limitation in accounting -CA's & Bookkeepers are more in large firms using certain software that didn't allow us to remain using INVOICES2GO..

Showing 1 - 25 of 234 Reviews