Issuetrak

Jonas Enterprise

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Ratings & Reviews

Overall Rating

4.54 / 5 (152)

4.07 / 5 (129)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

November 27, 2019

February 14, 2020

Pros/Cons

  • Pros

  • It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

  • A very reliable Help Desk and Support System which gives room for flexibility. very easy to use ones its set up. is very user friendly.

  • Cons

  • have been using this for a while haven't had a any flaws yet but at times it slows. Aside that this is a fanastic support system and will recommend to any one to try it.

  • It doesn't do everything but what it does do is good. I would like to see engineers have the ability to self assign issues of their choice but still not be able to affect assignment of others.

  • Pros

  • Ease of use. The program is easy to navigate, fast and functional.

  • The features look great on paper. It would be awesome if it did everything that it's supposed to instead of being functional in theory.

  • Cons

  • Some of the older version caused some problems, but the updates were quick and support is good and responsive.

  • Report writer could be a little more robust but overall it is not difficult to get the information you need from the system

Product Demo & Pricing

Demo

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Advisor Recommendations & User Awards

FrontRunners

N/A

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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