Issuetrak

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Ratings & Reviews

Overall Rating

4.54 / 5 (152)

3.44 / 5 (146)

Ease-of-Use

4.5 / 5

3.0 / 5

Value for Money

4.5 / 5

3.0 / 5

Customer Support

4.5 / 5

3.5 / 5

Functionality

4.5 / 5

3.5 / 5

Last Reviewed

November 27, 2019

September 10, 2019

Pros/Cons

  • Pros

  • It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

  • A very reliable Help Desk and Support System which gives room for flexibility. very easy to use ones its set up. is very user friendly.

  • Cons

  • have been using this for a while haven't had a any flaws yet but at times it slows. Aside that this is a fanastic support system and will recommend to any one to try it.

  • It doesn't do everything but what it does do is good. I would like to see engineers have the ability to self assign issues of their choice but still not be able to affect assignment of others.

  • Pros

  • I like the ease of use of the program, affordable price, and excellent support staff.

  • Procontractor is user friendly and the online chat support is quick and usually dependable help.

  • Cons

  • Sometimes our programs glitch, however this could also be a problem with our computers. But it is a rare occasion to say the least.

  • It took longer than expected to set up but not entirely due to software I ran out of time to spend with the trainers.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots