JIRA Service Management vs kintone

RATING:

4.5

(667)

JIRA Service Management has 667 reviews and a rating of 4.47 / 5 stars vs kintone which has 153 reviews and a rating of 4.67 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (667)
4.7 (153)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
June 12, 2024
March 21, 2024
Pros/Cons
  • Pros

  • Jira has all the necessary tools that make a good service desk. Users can file requests by categories and it automatically gets assigned to the support person responsible for the job.
  • Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
  • Cons

  • When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
  • Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).
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  • Pros

  • This software is very easy to use-even for those who aren't very tech savvy.
  • It's a comprehensive database that helps me wrote reports to funders. It allows me to customize the data I collect and easily make changes as needed.
  • Cons

  • When a use case requires someone to access an extremely limited amount of information, it's difficult to justify the cost of those additional licenses.
  • Tiny inconveniences, stuff like the lack of a quick way to enter a DOB into a date field; stuck having to scroll by months.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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20 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos