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Overall customer rating: Customer rating:

 (2787)

 (580)

Recommended by: Recommended by:

48% of users

59% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“The ability to deploy on-site (when security needs require it) or host in the cloud and get the same feature set makes this solution appealing to a wide audience. The application is mature and feature-rich, encompassing all aspects of defect tracking. [It] integrates with many other solutions.”

- Rusty Wilson, Zenoss Inc.

“Microsoft Project makes managing projects easy and is adaptable for simple to complex projects. I have used this product for years with no thought of trying any other.”

- Nancy Brown, Total Transit

Most negative review: Most negative review:

“It’s expensive—not terribly expensive, but it’s not a budget software. Because of this, it’s mostly a professional-grade tool used by businesses, so you’ll never get the ‘open source’ environment building and adding on to their platform.”

- Mitch Moody, Anyone Home Inc.

“Microsoft Project lacks the collaborative tools that other project management software has. The resource planning is severely lacking and task management notifications are lackluster.”

- Daniel Hernandez, Veolia Water Solutions and Technologies

Pricing:

How it's priced: How it's priced:

JIRA Software is available as a cloud-based solution, where you pay either a monthly or annual subscription fee; as an on-premise solution, where you pay an upfront, perpetual license fee; or through the Data Center deployment, where you pay an annual subscription fee.

Microsoft Project is both a cloud-based and on-premise solution. You pay a monthly subscription fee or an upfront, perpetual license fee for each user login.

Contract term: Contract term:

JIRA Software requires no contract for cloud-based deployment or on-premise deployment; it requires an annual contract for Data Center deployment.

Microsoft Project requires a year-long contract for cloud-based deployment; renewed monthly. No contract required for on-premise deployment.

Upfront costs: Upfront costs:

Additional fees apply for professional implementation and training.

No upfront fees.

Recurring costs: Recurring costs:

None, beyond subscription fees.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Task management: Task management:

Time tracking: Time tracking:

Resource management: Resource management:

Reporting: Reporting:

Document management: Document management:

Issue management: Issue management:

Budgeting: Budgeting:

Ease of Use:

Overall customer rating: Customer rating:

 (2787)

 (580)

Most positive review: Most positive review:

“JIRA has an intuitive interface, a quick ramp-up and allows us to track projects in a really simplified way across multiple departments.”

- Gia Abata, FLOR

“The interface is very easy to use, and its unlimited features make it very convenient and efficient to manage projects, tasks and scheduling.”

- Michelle Hidalgo, Healthy Smiles, Healthy Children

Most negative review: Most negative review:

“The user interface can be cluttered and hard to scan. Content is not broken up well enough. All the elements for use are there, but the flow of the site isn’t fluid.”

- Jelyn Frye, Tonic Design Co.

“It is not as intuitive as other programs. I don't always feel confident I'm getting what I want from my updates.”

- Mike Base, RMCI, Inc.

Support:

Overall customer rating: Customer rating:

 (2787)

 (580)

Most positive review: Most positive review:

“Support is great! I have had no issues hearing back from them, and I like the ways that I can get in contact with them.”

- Bryan Justus, FLOR

“They give amazing service and support to make the experience easy and pain free.”

- Lawrence Liu, Galileo High School

Most negative review: Most negative review:

“I was okay with the service, but they didn’t go above and beyond to help me solve my [issues].”

- Thomas Barlow, Tonic Design Co.

“Had some trouble reaching any kind of live support. It provides links to support groups, which didn't help much.”

- Larry Tonogan, Ha'iku Design Services

Phone support: Phone support:

Phone support available through purchase of support plan.

Phone support available during regular business hours.

Online case submission: Online case submission:

Online case submission included in subscription fee.

Online case submission not offered.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee.

Help website, knowledge base and online community included in subscription fee. Includes regularly scheduled tutorials.

Training: Training:

“Getting started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.