Kaseya BMS Software


 

Kaseya BMS is a business management solution that helps companies manage their products and services. The software handles billing, accounting and project management tasks and provides regular notifications about bill payments. The software’s cloud-based architecture lets users remotely deploy, monitor and manage IT projects.

The project management module within Kaseya BMS manages staff projects by allocating work to team members with compatible timelines. Project managers get status reports on a weekly or monthly basis and can change work allocations for individual team members. The software provides real-time tracking of expenses and time per employee and monitors cost incurred for each project.

Kaseya BMS’ customer relationship management (CRM) module unifies all customer details. Past communications and invoices are analyzed to create customized marketing and sales campaigns for customers.

Kaseya BMS generates invoices from time entry and expense reports, and it is integrable with accounting software like QuickBooks. The software also manages inventory and handles procurement issues with vendors.

 

Kaseya BMS - Service desk
 
  • Kaseya BMS - Service desk
    Service desk
  • Kaseya BMS - Account with description
    Account with description
  • Kaseya BMS - Account list
    Account list
Supported Operating System(s):
Web browser (OS agnostic)

6 Reviews of Kaseya BMS

 

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Software Advice Reviews (1)
More Reviews (5)

Showing 1-1 of 1

Tara from TechBldrs
Specialty: High Tech
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

So far, great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We haven't even used all features and are looking to move completely over into the accounting and ticketing system very soon.

Pros

Ease of use
Quick customer support
Friendly, knowledgeable staff is usually on hand to help as soon as we need it

Cons

Doesn't link with current software we have for tracking
Perhaps not a con of the software, but we currently have proprietary programs that we are trying to integrate

Review Source
 
 
 
Showing 1-5 of 5

Nancy from Mainfreight San Francisco
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Best ticketing system I've used. Have used Connectwise and TigerPaw and Kaseya service desk.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Much easier to keep track of tickets efficently.

Pros

Ease of use, speed of new feature request implementation, clean/modern interface, mobile interface.

Cons

Needs the ability to multiple project managers for a single project. Would be nice to have calendar view for time entry.

Review Source: Capterra
 

Fred from FITECH

June 2017

June 2017

The Experience has been an amazing transformation of our Help desk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The ease of use and the adaptivity of the design make the learning curve almost not existent. My Team is up and running with all features in a matter of days

Review Source: Capterra
 

Steve from Greenwire LLC

June 2017

June 2017

Slight learning curve. Very intuitive. Easy management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

It seems very intuitive. Management of modules is very easy, and its easy on the eyes. I like how the pages flow when navigating, and a bunch of different windows dont open all over the place.

Cons

It almost seems like its in a Beta stage. Admins cant delete charges or entries on tickets, You cant do batch invoicing, When you complete a ticket it doesnt get archived, but stays in whatever queue it originated (cluttering up the queue), etc. All are pretty common things in other CRMs

Review Source: Capterra
 

Laura from Infinit Technology Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy to use. Straight forward

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Makes my job easier

Pros

Ticket creation and time tracking makes doing my job much easier. Ability to assign multiple engineers is nice too

Cons

Lots of menus. Automation could be better. Creating a daily master ticket immediately produces 365 emails. Would be nice to create a master ticket without that.

Review Source: Capterra
 

Bianca from Infinit Technology Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Positive learning curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

We use it for managing our customers, so it is easy to gain remote access, set customer in the system and manage our internal users

Pros

We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

Cons

some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.

Review Source: Capterra