Kaseya BMS is a business management solution that helps companies manage their products and services. The software handles billing, accounting and project management tasks and provides regular notifications about bill payments. The software’s cloud-based architecture lets users remotely deploy, monitor and manage IT projects.

The project management module within Kaseya BMS manages staff projects by allocating work to team members with compatible timelines. Project managers get status reports on a weekly or monthly basis and can change work allocations for individual team members. The software provides real-time tracking of expenses and time per employee and monitors cost incurred for each project.

Kaseya BMS’ customer relationship management (CRM) module unifies all customer details. Past communications and invoices are analyzed to create customized marketing and sales campaigns for customers.

Kaseya BMS generates invoices from time entry and expense reports, and it is integrable with accounting software like QuickBooks. The software also manages inventory and handles procurement issues with vendors.



13 Reviews of Kaseya BMS

Overall rating

4.0 / 5 stars

Showing 1 - 13 of 13 reviews

July 2018

Oliver from EDAG Engineering

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Excellent management tool for service desks.

Worth the investment for a medium sized service desk of 200 users.

Pros

Easily integrated into existing networking environments. We implemented this as an on-premise solution and it worked very well to service and support our service desk in their daily support needs.

Cons

The tool fell down a little in agent management and would sometimes require more administration then the team could dedicate to it.

July 2018

Daniel dB from GetMorePC

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

July 2018

Not the pretiest, but perfect for MSPs like me

a way to track tickets from inception to resolution, way to track billable time for clients, way to track projects, way to track crm info

Pros

I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.

Cons

It takes a few more clicks to get around inside the software, also I don't like that there isn't a mobile app. Sure the site loads on mobile, but its clunky.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

July 2018

Still waiting for the page to load. Looks dated but is very functional.

I really like the ability to reset the local admin password for local PC's with this software running.

Pros

Price point for what you get seems reasonable. Allowed us to actively monitor all systems setup in our environment.

Cons

I found the product to be a bit slow and dated looking but it does functionally work. Found most of the features contained are better provided with many market alternatives.

May 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

2 of 5

May 2018

BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

We saved some money over our previous CRM.

Pros

In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

Cons

We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

February 2018

Bianca from Infinit Technology Solutions

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

February 2018

Good managemante program

This is a good program, there are modules for everything, so you could run or company on this software only. It does not integrate with every accounting software but i do believe it work with Quickbooks.

Pros

easy to use, web based, easy deployment with support, some accounting software integration are available, not expensive.

Cons

creating custom reports and workflows can be confusing. The ticketing system works well, there are some negative point to it as to automatically updating customers, you have to remember to apply templates to tickets in order for them to be updated.

February 2018

David from TekConcierge

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Incorporating Kaseya BMS for our business has increased the managebility of our clients.

The primary benefits of Kseya BMS is the ability to organize our clients, track changes in the ticketing system as well as simplify our billing through one tool.

Pros

What one of the best parts of Kaseya BMS is that is ti web based. No specific, Operating System or browser needed. This allows our technical team to work in this system anywhere anytime.

Cons

The most significant drawback seems to be the reporting and granular configuration of options. It is difficult to find a 'multi-tenant RMM tool withj this much power and every feature.

January 2018

Fred from BridgePoint Technologies, LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

2 of 5

January 2018

Kaseya BMS is like a diet PSA tool

Pros

Very nice interface and workflow options. The functionality that is there is pretty good and they're adding to it all the time.

Cons

Lack of some essential functionality that many bigger MSPs may need. Support isn't that great since the product is so new for Kaseya.

November 2017

Tara from TechBldrs

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2017

So far, great product!

We haven't even used all features and are looking to move completely over into the accounting and ticketing system very soon.

Pros

Ease of use
Quick customer support
Friendly, knowledgeable staff is usually on hand to help as soon as we need it

Cons

Doesn't link with current software we have for tracking
Perhaps not a con of the software, but we currently have proprietary programs that we are trying to integrate

June 2017

Brett from Ranger Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Best ticketing system I've used. Have used Connectwise and TigerPaw and Kaseya service desk.

Much easier to keep track of tickets efficently.

Pros

Ease of use, speed of new feature request implementation, clean/modern interface, mobile interface.

Cons

Needs the ability to multiple project managers for a single project. Would be nice to have calendar view for time entry.

June 2017

Fred from FITECH

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

The Experience has been an amazing transformation of our Help desk

Pros

The ease of use and the adaptivity of the design make the learning curve almost not existent. My Team is up and running with all features in a matter of days

June 2017

Steve from Greenwire LLC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

June 2017

Slight learning curve. Very intuitive. Easy management

Pros

It seems very intuitive. Management of modules is very easy, and its easy on the eyes. I like how the pages flow when navigating, and a bunch of different windows dont open all over the place.

Cons

It almost seems like its in a Beta stage. Admins cant delete charges or entries on tickets, You cant do batch invoicing, When you complete a ticket it doesnt get archived, but stays in whatever queue it originated (cluttering up the queue), etc. All are pretty common things in other CRMs

June 2017

Laura from Infinit Technology Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2017

Easy to use. Straight forward

Makes my job easier

Pros

Ticket creation and time tracking makes doing my job much easier. Ability to assign multiple engineers is nice too

Cons

Lots of menus. Automation could be better. Creating a daily master ticket immediately produces 365 emails. Would be nice to create a master ticket without that.

June 2017

Bianca from Infinit Technology Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2017

Positive learning curve

We use it for managing our customers, so it is easy to gain remote access, set customer in the system and manage our internal users

Pros

We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

Cons

some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.