Kaseya BMS is a business management solution that helps companies manage their products and services. The software handles billing, accounting and project management tasks and provides regular notifications about bill payments. The software’s cloud-based architecture lets users remotely deploy, monitor and manage IT projects.
The project management module within Kaseya BMS manages staff projects by allocating work to team members with compatible timelines. Project managers get status reports on a weekly or monthly basis and can change work allocations for individual team members. The software provides real-time tracking of expenses and time per employee and monitors cost incurred for each project.
Kaseya BMS’ customer relationship management (CRM) module unifies all customer details. Past communications and invoices are analyzed to create customized marketing and sales campaigns for customers.
Kaseya BMS generates invoices from time entry and expense reports, and it is integrable with accounting software like QuickBooks. The software also manages inventory and handles procurement issues with vendors.
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Oliver from EDAG Engineering
Number of employees: 51-200 employees
Value for money
Worth the investment for a medium sized service desk of 200 users.
Easily integrated into existing networking environments. We implemented this as an on-premise solution and it worked very well to service and support our service desk in their daily support needs.
The tool fell down a little in agent management and would sometimes require more administration then the team could dedicate to it.Review Source
Daniel dB from GetMorePC
Value for money
a way to track tickets from inception to resolution, way to track billable time for clients, way to track projects, way to track crm info
I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.
It takes a few more clicks to get around inside the software, also I don't like that there isn't a mobile app. Sure the site loads on mobile, but its clunky.