Kaseya BMS software


Kaseya BMS is a business management solution that helps companies manage their products and services. The software handles billing, accounting and project management tasks and provides regular notifications about bill payments. The software’s cloud-based architecture lets users remotely deploy, monitor and manage IT projects.

The project management module within Kaseya BMS manages staff projects by allocating work to team members with compatible timelines. Project managers get status reports on a weekly or monthly basis and can change work allocations for individual team members. The software provides real-time tracking of expenses and time per employee and monitors cost incurred for each project.

Kaseya BMS’ customer relationship management (CRM) module unifies all customer details. Past communications and invoices are analyzed to create customized marketing and sales campaigns for customers.

Kaseya BMS generates invoices from time entry and expense reports, and it is integrable with accounting software like QuickBooks. The software also manages inventory and handles procurement issues with vendors.

Supported Operating System(s):
Web browser (OS agnostic)

13 Reviews of Kaseya BMS

Showing 1 - 13 of 13

Start your review of Kaseya BMS

Click to start
  • Oliver from EDAG Engineering

    Specialty: Other

    Number of employees: 51-200 employees

    July 2018

    Excellent management tool for service desks.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Worth the investment for a medium sized service desk of 200 users.

    Pros

    Easily integrated into existing networking environments. We implemented this as an on-premise solution and it worked very well to service and support our service desk in their daily support needs.

    Cons

    The tool fell down a little in agent management and would sometimes require more administration then the team could dedicate to it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Daniel dB from GetMorePC

    July 2018

    Not the pretiest, but perfect for MSPs like me

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    a way to track tickets from inception to resolution, way to track billable time for clients, way to track projects, way to track crm info

    Pros

    I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.

    Cons

    It takes a few more clicks to get around inside the software, also I don't like that there isn't a mobile app. Sure the site loads on mobile, but its clunky.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Still waiting for the page to load. Looks dated but is very functional.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I really like the ability to reset the local admin password for local PC's with this software running.

    Pros

    Price point for what you get seems reasonable. Allowed us to actively monitor all systems setup in our environment.

    Cons

    I found the product to be a bit slow and dated looking but it does functionally work. Found most of the features contained are better provided with many market alternatives.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We saved some money over our previous CRM.

    Pros

    In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

    Cons

    We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bianca from Infinit Technology Solutions

    Specialty: IT Services

    Number of employees: 11-50 employees

    February 2018

    Good managemante program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a good program, there are modules for everything, so you could run or company on this software only. It does not integrate with every accounting software but i do believe it work with Quickbooks.

    Pros

    easy to use, web based, easy deployment with support, some accounting software integration are available, not expensive.

    Cons

    creating custom reports and workflows can be confusing. The ticketing system works well, there are some negative point to it as to automatically updating customers, you have to remember to apply templates to tickets in order for them to be updated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • David from TekConcierge

    Number of employees: 2-10 employees

    February 2018

    Incorporating Kaseya BMS for our business has increased the managebility of our clients.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The primary benefits of Kseya BMS is the ability to organize our clients, track changes in the ticketing system as well as simplify our billing through one tool.

    Pros

    What one of the best parts of Kaseya BMS is that is ti web based. No specific, Operating System or browser needed. This allows our technical team to work in this system anywhere anytime.

    Cons

    The most significant drawback seems to be the reporting and granular configuration of options. It is difficult to find a 'multi-tenant RMM tool withj this much power and every feature.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Fred from BridgePoint Technologies, LLC

    Number of employees: 51-200 employees

    January 2018

    Kaseya BMS is like a diet PSA tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very nice interface and workflow options. The functionality that is there is pretty good and they're adding to it all the time.

    Cons

    Lack of some essential functionality that many bigger MSPs may need. Support isn't that great since the product is so new for Kaseya.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tara from TechBldrs

    Specialty: High Tech

    Number of employees: 11-50 employees

    November 2017

    So far, great product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We haven't even used all features and are looking to move completely over into the accounting and ticketing system very soon.

    Pros

    Ease of use
    Quick customer support
    Friendly, knowledgeable staff is usually on hand to help as soon as we need it

    Cons

    Doesn't link with current software we have for tracking
    Perhaps not a con of the software, but we currently have proprietary programs that we are trying to integrate

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Brett from Ranger Solutions

    Number of employees: 2-10 employees

    June 2017

    Best ticketing system I've used. Have used Connectwise and TigerPaw and Kaseya service desk.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Much easier to keep track of tickets efficently.

    Pros

    Ease of use, speed of new feature request implementation, clean/modern interface, mobile interface.

    Cons

    Needs the ability to multiple project managers for a single project. Would be nice to have calendar view for time entry.

    Review Source: Capterra
  • Fred from FITECH

    June 2017

    The Experience has been an amazing transformation of our Help desk

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use and the adaptivity of the design make the learning curve almost not existent. My Team is up and running with all features in a matter of days

    Review Source: Capterra
  • Steve from Greenwire LLC

    June 2017

    Slight learning curve. Very intuitive. Easy management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It seems very intuitive. Management of modules is very easy, and its easy on the eyes. I like how the pages flow when navigating, and a bunch of different windows dont open all over the place.

    Cons

    It almost seems like its in a Beta stage. Admins cant delete charges or entries on tickets, You cant do batch invoicing, When you complete a ticket it doesnt get archived, but stays in whatever queue it originated (cluttering up the queue), etc. All are pretty common things in other CRMs

    Review Source: Capterra
  • Laura from Infinit Technology Solutions

    Number of employees: 11-50 employees

    June 2017

    Easy to use. Straight forward

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Makes my job easier

    Pros

    Ticket creation and time tracking makes doing my job much easier. Ability to assign multiple engineers is nice too

    Cons

    Lots of menus. Automation could be better. Creating a daily master ticket immediately produces 365 emails. Would be nice to create a master ticket without that.

    Review Source: Capterra
  • Bianca from Infinit Technology Solutions

    Number of employees: 11-50 employees

    June 2017

    Positive learning curve

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use it for managing our customers, so it is easy to gain remote access, set customer in the system and manage our internal users

    Pros

    We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

    Cons

    some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.

    Review Source: Capterra
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 680-2046