--- title: "kintone Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of kintone. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if kintone is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/kintone-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Database Software](https://www.softwareadvice.com/database-management-systems/) / [kintone](https://www.softwareadvice.com/project-management/kintone-profile/) / kintone Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/kintone-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/kintone-profile/alternatives/) # kintone User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 154 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 112 reviews (73%) - 4 stars: 35 reviews (23%) - 3 stars: 4 reviews (3%) - 2 stars: 3 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Our consultant, Tim Edingfield has a remarkable level of expertise and an amazing capacity to understand the highly unique and customized needs of our nonprofit. - Easy to maintain lists updated via export/import functions. - It is a simple drag and drop application, making it easy to customize. ### Most mentioned cons - It is not really practical when you have multiple tables that need to be loaded. - One of the things that I did not like very much was the limitation in terms of the ability to customize the design of the applications. Although I can customize the fields and workflows, I would like more customization options in terms of appearance and aesthetic design. - One gripe I have is the lack of functions natively in the App form builder. ## kintone customer reviews Showing reviews 1-25 of 154 (page 1). ### A Comprehensive Management Software - Overall rating: 3/5 - Reviewer: Sarfaraz K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I am currently utilizing Kintone to develop a customized CRM system for tracking my firearms training students. The state I operate in has specific regulatory requirements that necessitate thorough record-keeping for periods of up to seven years. This goes beyond the traditional scope of a "sales pipeline" CRM and required me to design a specialized system to meet these requirements. Kintone has been a valuable tool in this process, allowing me to tailor the system to meet my specific needs and effectively manage my student records. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I have a strong background in relational database design, and I found that using Kintone was intuitive and efficient for my specific needs. The customization options allowed me to quickly build a solution for my student tracking requirements in just a matter of days, whereas other applications I tried took several weeks to achieve the same results. Additionally, Kintone's customer support team is a standout; they are always available to assist and speak in clear English which made communication effortless. Overall, I highly recommend Kintone as an excellent product for any business looking for a versatile and user-friendly work management solution. #### Cons Kintone is a powerful work management solution, but it does have some limitations. For example, the formatting options for phone numbers are limited, which can make it difficult to read large sets of data. However, the Kintone team has acknowledged this as an area for improvement. Additionally, Kintone relies heavily on integration with third-party applications to fully realize its potential, which can be an inconvenience. Despite these limitations, Kintone is still a versatile and user-friendly tool that can greatly enhance a business's workflow and management capabilities. It's just that it could be more polished. #### Vendor response Hello Sarfaraz, Thank you for your positive feedback! We're happy to hear that Kintone's CRM, support and customization capabilities are working well for your business. Please reach out to support@kintone.com if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team Replied October 2023 --- ### Love Kintone for Data Entry, Work flow and Project Management - Overall rating: 5/5 - Reviewer: Courtney W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I absolutely love Kintone! It has modernized our business & reduced data duplication. We now have a project management tool and can see tasks being done among the team in real time. It has highly reduced the amount of emails and outlook calendar reminders, since I can set automatic notifications and reminders. The team I work with at Kintone has been a tremendous help anytime I have questions about implementing new processes. The sky is the limit and I am excited to see things evolve! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is easy to build apps that speak to one another, separating departments but not having to duplicate data #### Cons Its hard to import when there are multiple tables or when there is a lookup field in an app. sometimes I can search a field from the drop down by typing out the word and sometimes that feature is unavailable. It would be nice to have more native plugins with better instructions #### Reasons for choosing kintone Kintone was easy to implement. I had a limited amount of time transitioning from our "old school" ways to something more modern and Kintone made the process seamless. They had support like no other and many training tools available. #### Vendor response Hello Courtney, Thank you for your positive feedback! We're happy to hear that Kintone's application development and collaboration capabilities are working well for your business. We're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to support@kintone.com if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team Replied October 2023 --- ### Kintone Saves Us Time and Money - Overall rating: 5/5 - Reviewer: Lou K. - Verified reviewer: Yes - Industry: Libraries - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Very good. Support can be slow to respond sometimes, but overall it's a great product and we are happy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ease of Use. We can create our own flexible databases in minutes, literally minutes. #### Cons Some of our basic users wished the reporting was easier to use. Our power users found it very easy to work with, as did our I.T. dept. --- ### Kintone help smooth daily operations - Overall rating: 5/5 - Reviewer: James B. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. so far so good, Kintone suites most of our company needs and has potential to serve in more areas. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros process management, document organization, customized space for different department, workflow tracking and automation. easy to create app for different purpose. #### Cons user management and some database integration need improve, but since it's fairly new system compare to others, it's understandable, need to collect more user data and feed backs. #### Reasons for choosing kintone interface, easy to use, no coding, easy management, pricing, support. #### Reasons for switching to kintone interface is not update, lack of functionalities, no report system, licensing, could not cover multiple need in one place. #### Vendor response Hi James, We appreciate your positive feedback. We are glad Kintone's different features are helping your business. Your feedback regarding user management and database integration will be duly noted and passed over to the team. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team Replied October 2022 --- ### I Highly Recommend Kintone - Overall rating: 5/5 - Reviewer: Andrew K. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has greatly helped us to organize our data in one location. It is also the place where people can get the most updated copy of information. We usually update catalogs, pictures, data sheets and so employees usually have several copies and different versions. It's great to know which one is the most updated copy to use, for example. Love how you can customize the data fields to your specific needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how you can easily customize data fields and organize information in a completely custom way. #### Cons When you create a table inside an app, it would be nice to be able to auto sort them and/or use filters. Please make more native Kintone plugins for further customization! #### Reasons for choosing kintone Better support especially at implementation. Having the ability to make a custom database was the most appealing factor. #### Reasons for switching to kintone Microsoft Dynamics CRM was not user friendly so most of our staff ended up barely using the CRM or not at all. Also, they would frequently update the system and layout for better functionality (supposedly). However, the layout, organizational design, and features could drastically changed. This made staff (especially less technology inclined staff) even more reluctant to use this CRM. #### Vendor response Hi Andrew, We appreciate your positive feedback. We are glad Kintone's customizability is helping your business. Your comment regarding creating a table in an app will be duly noted and passed over to the team. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team Replied October 2022 --- ### Easy Customization and Great Support Team - Overall rating: 5/5 - Reviewer: Julio A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Very good experience. Kintone has helped our organization grow in our database & data analytics even though we're still in the development phase. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support team. Their team is very willing to help out with any questions and to help build apps. Integrations - Kintone has a very robust API and also boasts many 3rd party integrations. If whatever app you use already has an API, importing data is a breeze (same with automation). Customizability - Everything is customizable. If you can use Javascript then everything and their dog is customizable. #### Cons One gripe I have is the lack of functions natively in the App form builder. An example I had is totaling 10 fields and getting the average. It is possible with the calculations fieldtype but every field needs to be filled for it to average correctly. #### Reasons for choosing kintone Price and ease of use. Alternatives had very ambiguous prices (CPU usage) while also needing a trained mind to use. --- ### Customization and Customer Service - Overall rating: 5/5 - Reviewer: Eileen M. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered I recently had the pleasure of setting up data collection systems in Kintone and I'm delighted to share my positive experience. Our consultant, Tim Edingfield has a remarkable level of expertise and an amazing capacity to understand the highly unique and customized needs of our nonprofit. His explanations are so clear and his calm demeanor and immense amounts of patience have been a gift. As a product, Kintone is being formatted and customized far beyond what I’ve seen in any of the training videos. Kintone is easy to use, even for users that are not tech minded. My experience with Kintone has been outstanding; our knowledgeable consultant, efficient service, and dedication to customer satisfaction have earned my highest recommendations. As a matter of fact, Kintone has set a benchmark for excellence in customer service that other companies would do well to emulate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The high level of expertise, capability and flexibility of our consultant. #### Cons We have to use a plug in to allow for more users. #### Reasons for switching to kintone We wanted an integrated system that wasn't cumbersome. --- ### Great software for CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered A good platform that saves a lot of time, good customer support, suitable for many companies. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros A good program for managing CRM operations, it helps a lot in automating spreadsheets, also makes it much easier to issue and track reports, offers a free trial, frankly I highly recommend it to increase work efficiency. #### Cons Indeed, it is an almost complete program, but it is preferable to constantly develop by adding new features, especially with regard to dealing with data. #### Reasons for switching to kintone Try something new with more features and easier to use. #### Vendor response Hello, Thank you for your positive feedback! We're happy to hear that Kintone's CRM capabilities are working well for your business. That being said, we're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to support@kintone.com if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team Replied October 2023 --- ### Kintone - bringing the team together - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is most helpful in the way that everyone can stay connected while having clearly defined roles for each user. No one sees anything they are not supposed to see. As the administrator, I am able to see everything in one place which is tremendously valuable in how much time it saves. #### Cons It does take a lot of time to set up the software. It is very much an investment that will pay off, but you need to be ready to spend some time getting it to where you want it to be. #### Reasons for choosing kintone The non-profit pricing for Kintone is an unbeatable value. I looked into 11 different software systems and nothing came close to what Kintone offers. #### Vendor response Thanks so much for your feedback! Happy to hear you are making good use of our awesome permission settings! Best, Larissa Kintone Customer Success Replied June 2019 --- ### Expedited, Professional Project Management - Overall rating: 4/5 - Reviewer: Emilio A. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Being familiar with relational databases, Kintone required some getting used to. Overall, it does what we need at a reasonable price without resorting to much more expensive enterprise-focused software. We were assigned an excellent project manager. [sensitive content hidden] rose above and beyond in understanding our business process and our particular needs, He helped us quickly implement and tailor Kintone with many customized functions that would have taken us much longer to achieve. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Low code requirement, easy to use. Friendly user interface. Easy to maintain lists updated via export/import functions. Useful external data connections. #### Cons Self-help system is not properly indexed to efficiently find answers to questions. Perhaps needs AI to be integrated into self-help functions. Not enough video training to avoid lengthy searches for help. --- ### Build your own adventure; drag and drop database application - Overall rating: 4/5 - Reviewer: Morgan R. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Overall positive, it is a smaller company so the customer support is still not as quick in response times as some other bigger companies. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to use, and allows for a build your own adventure when it comes to database applications. It is a simple drag and drop application, making it easy to customize. #### Cons It is not really practical when you have multiple tables that need to be loaded. There are also portions of the application that I wish were customizable for the user that are currently not, and if you ask for the customization there is usually an (understandable) charge. #### Vendor response Hi Morgan, Thank you for a positive feedback and we appreciate your continued business. We understand your concerns regarding customer support response times and customization. We strive to bring in new native features and plug-ins which are released on a monthly basis here: https://blog.kintone.com/company-news/tag/product-updates Meanwhile, I will also share your concerns and feedback to the right department so we can address them in the future. For any questions, don't hesitate to reach out to support@kintone.com. Best, Kintone team Replied March 2025 --- ### Kintone Provides an Intuituve Citizen Developer Tool that Novices Can Set Up in Minutes - Overall rating: 4/5 - Reviewer: Mary D. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very impressed with how straight-forward the product is, how down-to-earth and helpful sales and support staff are. There were no surprises. No "temporary" pricing. What you see is what you get, and it has greatly improved our content management and work flow process. A bit plus is the ability to link apps so that matching fields can be automatically populated, avoiding wasteful double data entry. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Kintone was so easy; logical interface with drag-and-drop functionality that makes creating your first app easy. Or you can upload a spreadsheet and decide how you want the data to display. #### Cons Some of the functionality, such as setting up reminders, was complicated and required assistance from customer support. There is no way to "mass delete" notifications. #### Reasons for choosing kintone Neither of those options were feasible because of development time, cost, or suitability. We just needed a tool to manage information and projects. Kintone allowed us to do that, and to integrate those apps to avoid duplicated data entry. #### Vendor response Hi Mary, Thanks for your positive feedback. We are glad Kintone is helping your business. Please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team Replied October 2022 --- ### A Great Project Tracker That Can Be Built To Suit - Overall rating: 5/5 - Reviewer: Heather G. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I find Kintone to be worth the money and time. It has become an invaluable tool for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that you can build Kintone to work best for you. It is easier than other CRM/project tracking platforms that i have used in the past. The fact that we can add various fields to specifically suit our needs is fantastic and not something I have seen in other, similar products. #### Cons I do not like that certain status's have to be updated across all apps in order to match the main jobs page status. This can often lead to confusion and misinformation. #### Reasons for choosing kintone Because of the build to suit functionality and overall ease of use. #### Vendor response Hi Heather, We appreciate your positive feedback. We are glad Kintone is helping your business. Your comment regarding statuses will be passed over to the team. Please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team Replied October 2022 --- ### A great fit for our company - Overall rating: 5/5 - Reviewer: Betsy G. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We researched and purchased Kintone to replace a paper process that had been taken advantage of. We needed a software that we could program several programs. We also needed these programs to have process management checks and balances and an audit trail. Kintone seemed to fit all of our needs. We've been very happy with the program and how easy it has been to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very user friendly, very easy to setup new applications. Support is easy as well, quick responses. The process management piece is very simple to setup. There are lots of add-ins that are free or for purchase that make it even more useful. #### Cons There are no cons at this time. It has done everything we've needed it to. #### Reasons for choosing kintone It was more user friendly, very easy to program and setup new applications. --- ### Made it easy for a caveman - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am not a developer. I know how to spell HTML. The Kintone team took a concept I had and created a comprehensive client evaluation audit and scoring system that included multiple client support apps, like action planning. From day one until we were able to start testing initial versions was fast, fast, fast. The development time was a matter of months from start to roll out. The people we worked with were wonderful, honest and smart. The only challenge was that since I am not a "techie" - there were times their communications were a bit over my head. But they eventually learned how to communicate better with a novice like me. I was very, very pleased with Kintone and the platform they built and manage for us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The system is quite robust, has multiple applications (audit, reporting, support materials, action planning), and easy to use. #### Cons Multiple clients cannot be working on their audit at the same time. #### Vendor response Hello, Thank you for your review and our team is very grateful for your feedback! As you mentioned, Kintone is a very robust system that can be designed however you want it to be, and we're happy that we were able to help turn your concept into a system that works for you! Let us know anytime if there's anything else we can help you with! Best, Kevin Kintone Customer Success Replied March 2019 --- ### Efficient low-code development tool - Overall rating: 4/5 - Reviewer: Jigar A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered One of the top and efficient low-code development tool because it is incredibly powerful and easy to use for developing mobile applications. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You don't need to be an expert programmer to develop a mobile application. It is a simple and efficient tool to develop mobile applications. The features like drag & drop, control permissions, debugging makes the tasks more simpler. The dashboard is flexible and can be arranged as per need of users. #### Cons The initial dashboard seemed clumsy. It may be altered to suit user preferences, but it can be improved. #### Vendor response Hi Jigar, We appreciate your feedback. We are glad Kintone's customizability is helping your business. Your comment regarding Kintone's UI will be duly noted and passed over to the team. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team Replied October 2022 --- ### Kintone Makes Reports Easy - Overall rating: 4/5 - Reviewer: Kimberly G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The data allows me to understand our target audience and see when the dynamics of our audience change over time. For example, we always assumed that 90 percent or more of our audience was low income. Now that we have more data entered into Kintone, I see that our audience is 80 percent low income. This reflects the shift in our local population, but it wasn't until we had more data in Kintone that I could see our assumption was wrong. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's a comprehensive database that helps me wrote reports to funders. It allows me to customize the data I collect and easily make changes as needed. #### Cons I wish there was an app that I could easily use on my phone in the field without having to use the desktop version. #### Vendor response Hi Kimberly, Thank you for your feedback! We've been making some major updates to our Kintone mobile app since the beginning of the year. This will allow you to work on your phone from anywhere. It is available in both Google Play and the IOS store. Best, Larissa Kintone Customer Success Replied August 2019 --- ### Kintone is simply amazing - Overall rating: 5/5 - Reviewer: Raed A. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and has many functions that can make life easy for users #### Cons The downtime is frequent but they do it during weekends so it’s not that big of a deal #### Vendor response Hi Raed, We appreciate your positive feedback. We are glad Kintone is helping your business. Please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team Replied October 2022 --- ### Big business tool for a little price - Overall rating: 5/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have built several databases for different operational areas. This has helped us track and store information about our facilities, vendors, and personnel. The notifications are especially helpful for stakeholders to get alerts when new records are added or comments are made, allowing them to quickly perform the next step in a process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The product was so easy to deploy and easy to train people on. The price cannot be beaten. We switched over from Quickbase, which was much more expensive and less intuitive. #### Cons Print formatting leaves a little to be desired #### Reasons for choosing kintone Cost, ease of use, ease of deployment #### Reasons for switching to kintone Cost and ease of use #### Vendor response Hi Mark, We appreciate your positive feedback. We are glad Kintone's pricing and database features are helping your business. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team Replied October 2022 --- ### Excellent tools - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Is a tool that allows me a much faster work than normal, I recommend 100%, does not need any type of update or changes, because it is an excellent application, recommended. #### Cons I do not have any type of complaint regarding this application because it has an excellent performance, I recommend it to all #### Vendor response Thanks for the review! We really appreciate your feedback. Replied June 2018 --- ### Why I Love Kintone! - Overall rating: 5/5 - Reviewer: Tom T. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Outstanding! They discussed my issues and helped me to find the best possible solution and continue to do that today. Very helpful and customer service oriented! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kintone is easy to use! It is set up in a way that allows you to think about your needs now and in the future. #### Cons Even though many aspects of Kintone are plug and play, I was needing some customization that required the assistance of the Kintone programer. [sensitive content hidden] was exceptional in explaining and assisting me in setting up our database. #### Reasons for choosing kintone Ease of design, set-up, use, and flexibility as we move forward. --- ### Data made easy - no experience necessary ! - Overall rating: 5/5 - Reviewer: Remus M. - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent ! While the self serve help center has its limitation , my overall experience is positive because when I reached out to someone in the Kintone team , I always got the answers that I was looking for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the fact that I was able to figure it out by myself , without the need to run to IT , as we all know that once IT is involved you usually get something that work for them and not for the end user. #### Cons There is nothing I dislike , although I would want to see a more in depth self serve help center . In the current form when you search for solutions on how to solve a problem ( problem in terms of figuring out how to build exactly what you need, not system being down or the like) you might get lucky and find something that will help you. In my view , it would help if customer generated "help solutions" would be made available. #### Vendor response Hi Remus, Thank you very much for your review! We're always looking for new suggestions for our help center and support, so we appreciate your feedback and are happy to help any time! Best, Kevin Kintone Customer Success Replied January 2019 --- ### Kintone review for security services - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed a solution to house all of our client communication, customer contracts and unique services, equipment, billing information, CRM, document library, post inspections, and more. We are able to do all that and more and customize it exactly as we want it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is customizable to any need. The apps are able to be tied together through related records which is vital to our business. There are many standard apps that can be downloaded for free and edited and/or used as a model instead of building an app from scratch. Customer service for Kintone if very responsive and able to send an app template to assist when a premade app is unavailable. The template can then be installed and customized to suit the unique needs of the user. History is tracked in each app to show the changes made over time. This is an extremely useful feature. The entire interface is user-friendly and easy to learn. #### Cons I would like to be able to customize the portal and change the layout (such as move the location of the spaces and announcements). While there is a lot of information in the help section, it could be formatted in a more user-friendly format. I would like to be able to change the order in which the apps are listed in the apps section. #### Vendor response Thank you for your positive feedback! Best, Larissa Kintone Customer Success Replied June 2019 --- ### LOve it - Overall rating: 5/5 - Reviewer: Silvia Elena A. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love to used and the ability to customize existing apps #### Cons relationship between apps when you change this over and app it doesn't change it automatically we have to upadate :S #### Reasons for choosing kintone Prices & easy to customize #### Reasons for switching to kintone to expensive #### Vendor response Hello Silvia, Thank you for your great review! Happy to hear that you love our easy to use, customizable product. If you're currently using Lookup field, I might recommend using Related Records. Related Records will be updated automatically when the changes are made on the source app. Another way you can update your records in an app is to import from an Excel or CSV file. I've included a link below on how to update records in bulk. Help Center: https://bit.ly/3d4yCLD Please don't hesitate to reach out if you ever have any questions. We're happy to help! Best, Marie Kintone Customer Success Replied June 2020 --- ### good tool but a little inflexible - Overall rating: 5/5 - Reviewer: jose jesus T. - Verified reviewer: Yes - Industry: Food Production - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. is easy to use but in validation is close for some things also in costumization is a little bit extrange #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros ese use fast deploy esy develop intuitive tool #### Cons to static some features cant be modified #### Reasons for choosing kintone in our case the hq send the instruction #### Vendor response Hi Jose We appreciate your feedback. We are glad Kintone is helping your business. Please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team Replied October 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/kintone-profile/reviews/?page=2) --- kintone Reviews, Pros and Cons - 2026 Software Advice