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Overall customer rating: Customer rating:

 (22)

 (2253)

Recommended by: Recommended by:

63% of users

48% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“I can't say enough good things about LeanKit. [Once I grasped the UI], I saw the power of being able to visually represent what I wanted to with the tool.”

- Kelly Hair, Router Lab

“The ability to deploy on-site (when security needs require it) or host in the cloud and get the same feature set makes this solution appealing to a wide audience. The application is mature and feature-rich, encompassing all aspects of defect tracking. [It] integrates with many other solutions.”

- Rusty Wilson, Zenoss Inc.

Most negative review: Most negative review:

“It sends you a ridiculous number of emails. Every little change made to a task or board is emailed to you—even if you did it.”

- Katie Mitchell, Clickback Inc.

“It’s expensive—not terribly expensive, but it’s not a budget software. Because of this, it’s mostly a professional-grade tool used by businesses, so you’ll never get the ‘open source’ environment building and adding on to their platform.”

- Mitch Moody, Anyone Home Inc.

Pricing:

How it's priced: How it's priced:

LeanKit is a cloud-based solution. You pay a monthly subscription fee for each user login.

JIRA Software is available as a cloud-based solution, where you pay either a monthly or annual subscription fee; as an on-premise solution, where you pay an upfront, perpetual license fee; or through the Data Center deployment, where you pay an annual subscription fee.

Contract term: Contract term:

LeanKit requires a monthly contract for cloud-based deployment.

JIRA Software requires no contract for cloud-based deployment or on-premise deployment; it requires an annual contract for Data Center deployment.

Upfront costs: Upfront costs:

Additional fees apply for implementation and training.

Additional fees for professional implementation and training.

Recurring costs: Recurring costs:

None, beyond subscription fees.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Task management: Task management:

Time tracking: Time tracking:

Resource management: Resource management:

Reporting: Reporting:

Document management: Document management:

Issue management: Issue management:

Budgeting: Budgeting:

Ease of Use:

Overall customer rating: Customer rating:

 (22)

 (2253)

Most positive review: Most positive review:

“LeanKit is easy to set up and provides good value and lots of templates to get started with.”

- Robin Patin, RealContacts

“JIRA has an intuitive interface, a quick ramp-up and allows us to track projects in a really simplified way across multiple departments.”

- Gia Abata, FLOR

Most negative review: Most negative review:

“Even though there are lots of integrations available, it seems there's still [a] way to go. Inherent scrum supporting tools like burndown charts are not intuitive to use.”

- Eitan Burcat, LiveU

“The user interface can be cluttered and hard to scan. Content is not broken up well enough. All the elements for use are there, but the flow of the site isn’t fluid.”

- Jelyn Frye, Tonic Design Co.

Support:

Overall customer rating: Customer rating:

 (22)

 (2253)

Most positive review: Most positive review:

“No relevant positive review for support.”

“Support is great! I have had no issues hearing back from them, and I like the ways that I can get in contact with them.”

- Bryan Justus, FLOR

Most negative review: Most negative review:

“There are various issues with LeanKit including technical issues, inability to unsubscribe from emails, unhelpful customer service, tedious process for tasks.”

- Daniel Berry, Mojo Media

“I was okay with the service, but they didn’t go above and beyond to help me solve my [issues].”

- Thomas Barlow, Tonic Design Co.

Phone support: Phone support:

Toll-free phone support included in subscription fee.

Phone support available through purchase of support plan.

Online case submission: Online case submission:

Online case submission available to all users.

Online case submission included in subscription fee.

Online support options: Online support options:

Help website and knowledge base included in subscription fee.

Help website and knowledge base, including forums, included with subscription fee.

Training: Training:

Online guide included for all all users. Instructional videos also available.

“Getting started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.