Lucidchart Software

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About Lucidchart

Lucidchart is a cloud-based solution that helps small to large enterprises manage projects, data visualization, and diagramming processes. The centralized platform enables users to create visual diagrams of business processes and share process maps with stakeholders for quick implementation of critical improvements. Key features of Lucidchart include data import, process mapping, feedback management, customizable templates, diagramming, and more. Lucidchart allows users to create organizational charts and upload employee data to identify the requirements of staff and cross-functional teams. Additionally, it lets businesses manage critical documents by configuring user access and providing view-only licenses to members across the organization. Lucidchart facili...

Lucidchart Pricing

Lucidchart offers Free, Basic, Professional, and Team accounts: Free Individual: $7.95 /mo Team: $6.67 /mo Enterprise: Contact Lucid Software for pricing details. Free accounts allow users to create an unlimited number of diagrams with a limit of 60 objects per diagram.

Starting price: 

$7.95 per month

Free trial: 

Available

Free version: 

Available

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Lucidchart user flow diagrams screenshot

Lucidchart User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 1,394 reviews

Anonymous

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

October 2021

Quick and Easy Mind Maps

User Profile

Axel

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Creative and useful

I have used Lucidchart to create diagrams and flows of many kinds of projects. It is a great software to visualize data and processes

Pros

This software has every possible features and tools to let creativity and hardwork flow.

Cons

I have nothing to complain. Very useful software

Chris

Verified reviewer

Company size: 201-500 employees

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Functionality

out of 5

April 2022

Lucidchart is a Great Web-Based Alternative to Visio

We use it for technical architecture diagrams, business process mapping, flowcharts, swim lane diagrams, etc.

Pros

Easy to use. Free to use. Ability to collaborate with others and store on Google Drive. Web based, so no local software needed on your computer.

Cons

I feel like it doesn't have as many as shapes as perhaps Visio does.

Reasons for switching to Lucidchart

Visio became too expensive. Plus, you need it installed locally since there is no web version.

Dan

Company size: 2-10 employees

Industry: Management Consulting

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

April 2022

They Keep Charging You no matter what

Poor and unacceptable customer service.

Pros

Be careful. They have a valued based monthly option, software is good. HOWEVER they keep charging you every month after month. Even after you contact them. Scam billing service. Was charged for months (and again this month after they credited 8 previous months, while have reverted to free version 9 months ago).

Cons

BILLING is a scam, after reverted to free version they continue to bill my credit card.

Samuel

Company size: 201-500 employees

Industry: Non-Profit Organization Management

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

February 2022

This might be the most intuitive User Interface...EVER

The first time I presented a chart I made with the free version - a simple, clean 1-page flow-chart - to colleagues, C-level officers in other departments immediately asked if I had graphic design background (I do not), and then asked what I used to make this and how can we get it! It really did lead me - through my consideration of my own designs - to new insights about business processes that I had been managing for several years.

Pros

Remarkably easy to go from no experience with production or design of charts to making professional-looking outputs that will wow your colleagues. Even the free version can put our really incredible-looking product with east. I cannot overstate how intuitive the UI is - anyone with a willingness to explore even the features will be richly rewarded. The collaboration tools are on par with those in MS Office or Adobe Acrobat Pro.

Cons

A stand-alone app would be nice, but perhaps that is just me being old-fashioned. This web-based version works just fine for me in Chrome, though I cannot vouch for other browsers.

Reasons for choosing Lucidchart

Cheaper, straightforward pricing, easier to use for non-specialists.

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