Lucidchart vs PaperWise
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.1 / 5
Value for Money
4.4 / 5
4.2 / 5
Customer Support
4.3 / 5
4.3 / 5
Functionality
4.4 / 5
4.2 / 5
Last Review Written
September 25, 2024
May 8, 2021
Pros/Cons
Pros
- A solid 8/10, highly recommended for those seeking a visually appealing and functional diagramming solution.
- Lucidchart makes it a fun to create complex diagrams with the help of FAQs and forums. I love using Lucidchart and my subordinates say they also love the simplicity of this app.
- Lucidchart has the great expertise of making awesome graphical charts and diagrams which are very useful.
Cons
- What I dislike the most is that it's hard to navigate within the document when you have a lot of elements. You cannot drag and move across the page.
- My only complaint is that Lucidchart mixes notation from Crow's Foot and Chen's notation, making some aspects of the design slightly confusing based strictly on the theory of ERDs learned in class.
- This bad user experience could have been avoided by simply letting me know beforehand.
Pros
- Program is great, support is always at your fingertips with great response. Upon acquiring the software, there was a great team that helped implement it and give our staff the training needed.
- I have always had a great experience with Paperwise, their support team is awesome (which I have only had to use on a few occasions).
- I like the ability to index documents from any piece of software needed. The ability to delete a document before being indexed into the system.
Cons
- Lack of new features, lack of development, some core markup software was very old.
- Sometimes the software will throw errors and will require some troubleshooting. Most of these errors are easily resolved by repairing/reinstalling the software which only takes about 5 minutes or so.
- Emails sometimes do not go thru (between uploads/intelligent capture/query). Connection with Quick books services problems.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
