All Lucky Orange Reviews
1-25 of 190 Reviews
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eric
Transportation/Trucking/Railroad, 11 - 50 employees
Used unspecified
OVERALL RATING:
3
Reviewed March 2024
Lucky Orange Review: Lucky Orange, Great but could be Better.
George
Verified reviewer
Computer Software, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2022
Look no further
Overall the experience has been great
PROSI like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.
CONSFor me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.
Vendor Response
Wow, these are the words we love to hear! So glad that you've been able to discover valuable insights from our tools to optimize your website. Please don't hesitate to let us know if there's anything else we can do for you. Happy tracking! Cheers - Bradley from Lucky Orange
Replied July 2022
Alex
Financial Services, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2022
Very good value and relatively easy for a novice to use
Very satisfied and recent updates to the dashboard make it a much nicer visual experience to use.
PROSThe price was the main reason for choosing the software over other options available. We only need and use it for heat mapping but it can do more for those not using Google platforms for data analysis and AB testing.
CONSSome of the features require technical knowledge that requires a bit of time to learn.
Reason for choosing Lucky Orange
We trialled Hotjar but Lucky Orange provided better value.
Vendor Response
Thank you for your review, Alex! We love to hear that getting a front seat to your customers' online interactions has been just what you needed to grow your conversions and business. We do offer a free onboarding service to all of our users to get dedicated, personalized time with one of our client services team to answer your questions and help you get the most from all of our features. If you're interested, book your call here: https://calendly.com/lucky_orange_onboarding/15-minutes-new Again, thanks for your review, and we're always here if you need anything from our team! Cheers - Bradley from Lucky Orange
Replied June 2022
LeeAnn
Glass, Ceramics & Concrete, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Customer Review
Good - you've been helpful when I've reached out - I just end up having very little time to analyze the data you're collecting.
PROSThe heatmaps if only I would use them more.
CONSI honestly have trouble trying to figure out how to get more info. besides the heat maps.
Vendor Response
We appreciate your review, LeeAnn! It’s great to hear that you’ve enjoyed using heatmaps to grow your business, and we would love to help you get even more out of Lucky Orange. We offer a complimentary 15-minute walkthrough of Lucky Orange with one of our experts. During this tour, we’ll make sure you know how to make the most out of our 20+ features, including session recordings, conversion funnels and more. For instance, instead of spending hours sifting through recordings, we’ll show you how to use optimizable segments to quickly find the recordings of people who are frustrated or confused. We’d love to schedule your walkthrough, so please use this link to find a time that works best for you: https://calendly.com/lucky_orange_onboarding/15-minutes-new. If you have any questions or need to find another time slot for the walkthrough, feel free to contact us at support@luckyorange.com. We look forward to hearing from you soon! Cheers - Kelsey from Lucky Orange
Replied February 2024
Wayne
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed June 2023
Legacy Lucky Orange was so much better - Hate the new LO
For the most part customer service is what has kept me here. If there was another option for Visitor monitoring, recording, and analytics I would switch to a competitor in a heartbeat.
PROSBeen with Lucky Orange for over 10 years for the most part it works for other people. Customer Service has always been there if we need anything.
CONSWhen they upgraded we lost the real time visitor monitoring where we could interact with our customers. The recording helps but does start until a few seconds after the customer arrives on our website. The real time doesn't work, there is such a delay in live visitor tracking/monitoring that by the time they show up on the visitors screen on LO they are gone so it is too late to communicate with the customer while they are shopping on the website.
Vendor Response
Wayne, thank you for your feedback and your business over the past decade. We understand your frustrations and hear your concerns. One reason you may not be seeing some visitors in our real-time monitoring is due to our code loading asynchronously after your website loads for the visitor so it doesn't slow down your website. This is a benefit in terms of not impacting your site speed ratings, but it does mean visitors who come to your site and quickly leave won't be tracked. At your earliest convenience, please respond to our latest email chain. We truly value and appreciate your loyalty over all these years and want to help improve your experience. I look forward to hearing from you soon - Bradley with Lucky Orange
Replied June 2023
Donna
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Sometimes old is better
Used to love it. People don’t seem to chat as much with the new lucky orange as the old one.
PROSI used to loved the classic lucky orange is was easy to use and was easy to set up different alerts
CONSThe new lucky orange is not as good as the old one.
Vendor Response
Hi Donna - We appreciate your business and want to help you get the most out of the current version of our platform. My team would be happy to walk you through how to use our latest version including new features that weren’t available in our Classic version. Just send an email to support@luckyorange.com and we’ll get that set up for you. I look forward to hearing from you soon. Bradley from Lucky Orange
Replied December 2023
Michael
Computer Software, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2022
Great insights with right amount of simplicity
I use it to see site traffic analytics and measure the site engagement from my top prospects.
PROSA Hubspot consultant recommended that I use Luck Orange. I started by using it to track prospects' activity when they visit the website out of pure curiosity. It's turned into a tool that I use for analytics and general site engagement. I think Lucky Orange is incredibly easy to use but can still get some detailed, usable insights.
CONSNothing so far. I started using the software about 3 months ago.
Reasons for switching to Lucky Orange
Lucky Orange had a superior Hubspot integration
Vendor Response
Thank you so much for the five-star review! So glad you're enjoying our HubSpot integration. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Please let us know if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange
Replied August 2022
Pelle
Consumer Goods, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Very good analytics tool
Easy to use, good analytics tool, gives me insights.
CONSSlow down website but that isnt really an issue anymore
Vendor Response
Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything! Cheers - Bradley from Lucky Orange
Replied November 2023
Veronica
Hospital & Health Care, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
User Friendly and a Helpful Perspective
Overall it has been really cool to use Lucky Orange and see what our site visitors are clicking on the most, what pages they go to, and how long they spend on our site.
PROSBeing able to see exactly what our site visitors do on our site is a game changer! We are able to determine pain points on our site and understand how to make our site experience better for the average visitor. It is so helpful to have real perspectives shown.
CONSOverall we have been satisfied with Lucky Orange and have no complaints at this time.
Vendor Response
Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything! Cheers - Jordan from Lucky Orange
Replied December 2023
Joe
Apparel & Fashion, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Great product, great support
Great. Great team and great support. Helped us get set up and quick to respond to questions.
PROSa very capable product with a bit of a learning curve, but anything worth it's salt will have that. They've got great customer support that proactively reaches out to address issues or concerns you have. Great team. Love what they're up to.
CONSAgain, the learning curve. But if you leverage their support, and make sure you carve out the time to dedicate to the tool, you're good.
Reason for choosing Lucky Orange
Initially cost + simplicity. Didn't need something as "robust" as hotjar. But quickly realized that that was just a perception I had based on the marketing and pricing of the two products, and LO seems to have hotjar beat across the board with a narrower focus. Which is great.
Vendor Response
Thank you so much for your review, Joe! This is music to our ears. We love to see how Lucky Orange has been able to surpass your expectations in so many ways. We take pride in providing the best onboarding, technology and support for all of our users. Thank you again for your sharing the Lucky Orange love, and we're here should you need anything! Cheers - Bradley from Lucky Orange
Replied December 2023
Catherine
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Lucky Orange Review
Easy to set up, live chat is easy to use.
CONSI don't see any cons with using Lucky Orange
Vendor Response
Thank you for your review! Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything! Cheers - Emilia from Lucky Orange
Replied January 2024
Adam
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great website monitoring and UX analysis tool at a great price
Easy to deploy, loads of features, great price.
PROSLuckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.
CONSIn the recent update, there was some bugs/lag in screen loading but this is now largely resolved.
Reasons for switching to Lucky Orange
Better product, better price.
Vendor Response
There's nothing quite like the feeling when you see exactly what's stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don't hesitate to reach out if you need anything! Cheers - Bradley from Lucky Orange
Replied April 2022
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
Best heat mapping for the money
Lucky Orange has provided us with the heat mapping tool we need to gather more insight regarding how users are using our web pages.
PROSThe best part is the price. Lucky Orange is much more affordable than other heat mapping tools. It's also better. The heat maps are more reliable, show more data, and better capture the web page. Finally, as an agency, we also love that we can keep all of our clients under one account without paying for them each separately.
CONSThe only thing I would request is better flexibility in creating filters for heatmaps and visitor recordings. Otherwise, this tool does everything I need it to do.
Reason for choosing Lucky Orange
Cheaper and better.
Reasons for switching to Lucky Orange
Much cheaper and better heat mapping.
Vendor Response
We love to hear that getting a front seat to a website's online interactions has been just what you needed to grow conversions and business for your agency and your clients. When you can understand what's preventing a positive customer experience, you can make real-time changes that result in happier customers (and clients). Thanks for this five-star review! Always here if you need anything from our team! Cheers - Justin from Lucky Orange
Replied September 2020
Brian
Verified reviewer
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Lucky Orange - what we didn't know we were missing
We had been using a free customer chat experience that allowed us to see what page the customer was on without being able to see what they were doing live. We had just been having a ton of problems with the shopping cart of our WooCommerce store and thought we would look for other solutions that would give us more. That is where Lucky Orange entered the picture. From day 1, we knew this was helping us out. The ability to get a live view of what the customers were seeing enabled us to start fixing the problems we were having right away. We got to a point where we could have an audible notification of someone adding something to the cart, go in and check if it was working, and if not fix it before the customer even knew they were having a problem. Furthermore, the chat function is a lot more available and present than what we had been having before so we are getting many more chats than previously. This all helps our conversion rate which has improved greatly. Thank you
PROSTo be honest we didn't know what we were missing. We had been using a different customer chat solution in the past (which was free) but didn't give us much more information than that. The ability that this has to allow us to see what is actually going on has enabled us to provide much better technical support. In addition, we have been able to see what is going on and fix it before even the customer knows something was even going on. The Dashboard feature is a great way to get a quick overview of how the day is going as well.
CONSI wish there was a bit more to it. Don't we all wish we had more. I just took over the social media accounts at work and was thinking that more dashboards with more social media capabilities would be nice. Although this is not the only reason to have the software, it would be nice to have in addition to how it is already saving us.
Kathy
Retail, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Great software for analyzing traffic
This software has been a godsend when the need for troubleshooting reared its ugly head. We've used this on multiple occasions to identify or eliminate problems that were impacting sales. We had this "turned on" even when we weren't actively using it, and the info we are able to glean from the heat maps show us how to reformat our homepage for best customer experience. Also we use it to identify different shopping tendencies. Highly recommend Lucky Orange to anyone who has an eCommerce business that truly wants to be able to dig deeper in data in order to grow.
CONSI had a difficult time disconnecting an old account for Lucky Orange, so between the 2 different versions it was tricky getting set up correctly. Unfortunately I waited until I was in the middle of troubleshooting after reinstalling (that was on me) so I wasn't able to tell if it was LO not working properly or my website. But customer service has always been EXCELLENT. This really isn't a complaint just don't do what I did and wait until you need it to have it live on your store.
Vendor Response
Wow! Love that Lucky Orange plays a role in the growth of your website! Understanding visitor behavior really makes all the difference. Thank you for this glowing review and recommendation. Our team is here should you need anything else! Cheers - Bradley from Lucky Orange
Replied July 2022
Curran
Telecommunications, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
I love Lucky Orange!
Love it!
PROSI use LuckyOrange daily to check my traffic and what my users are doing on my marketing site and within our app. Helps me keep a pulse on where traffic is coming from and lets me figure out important metrics like our unique visitor -> trial conversion rate.
CONSI have a lot of websites that I track so I wish pricing was based on overall traffic number and not how many sites you have. I would use the tool more if sites weren't so limited.
Vendor Response
And we love helping our customers learn more about visitor experience to grow their websites and businesses! Thank you for your review, Curran! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We appreciate your feedback and have shared it with the team. Thanks again for your review, and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Bradley from Lucky Orange
Replied May 2022
Carol Ann
Arts and Crafts, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Lucky Orange is an important tool in my tool kit
My overall experience with Lucky Orange has been nothing but good and I highy recommend it.
PROSI like the fact that I can tell at a glance where my site visitors are from, where they landed on my site and exactly which pages they visited enableling me to constantly tweek and optimise my site effectively. I love the alert sound when a customer visits my site and I can track their activity in real time. I really would not be without Lucky Orange and all the features it offers at a very affordable price
CONSThere is nothing I dislike about Lucky Orange.
Vendor Response
We love when our customers walk away saying, "Lucky Orange is an important tool in my tool kit!" Hearing from our customers on how they have been to use Lucky Orange to optimize their website is extremely beneficial and motivating to our team. We too love custom notifications!. We wish you continued success and don't hesitate to reach out should we be able to help you in any way! Cheers - Bradley from Lucky Orange
Replied June 2022
Greg
Consumer Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Easy to use, great information
Easily worth the money to learn who is visiting and how customers perceive your website.
PROSVisit recordings. Provided valuable information on how customers interact with the website's content.
CONSChat feature could use some more customization options / features.
Vendor Response
Appreciate the review, Greg! We love hearing that you're finding our features, especially session recordings, to be useful for your website. Understanding how visitors are using your website can make a world of a difference for your customer experience, website and business. I'm here if you have any questions! Thanks for spreading the Lucky Orange love. Cheers - Justin from Lucky Orange
Replied April 2020
Aqeel
Verified reviewer
Computer Software, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Best Web Analytics Tool
It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.
CONSThey recently launched a new version which I didn't like and I am still using the old one.
Vendor Response
Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with. Cheers - Bradley from Lucky Orange
Replied September 2022
Chris
Financial Services, 10,000+ employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed January 2021
Best budget heatmapping tool
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
PROSIt's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics. Regular email reports are incredibly helpful.
CONSReports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand.
Reasons for switching to Lucky Orange
Price
Vendor Response
Thank you for your review, Chris! We strive to provide a great product at an affordable cost to our customers and excited to hear we are meeting your business's needs. We appreciate your review, and happy tracking! Cheers - Justin from Lucky Orange
Replied January 2021
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2019
User usage recordings are the best
You can see what the users did on your landing or webpage or web app, just like a video. You see where it clicked and notice any strange behavior that could be improved on your side to avoid it.
CONSThe time it stores your data... with the small plan you get a month, you can add additional months incresing the price of the plan. Also, all the plans have the same features (all), there are no smaller plans with less features (I just use the recordings and the basic analytics, but it has chat popups, heatmaps, survey popups)
Reason for choosing Lucky Orange
Because of the recording feature, I needed to learn more about my customer behavior.
Natalie
Consumer Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed June 2023
Love it!
It's great, I would recommend to anyone who needs a heatmapping tool!
PROSI enjoy watching the heatmaps and all the analytics.
CONSStill a new product so some occasional glitches.
Vendor Response
Thank you for your positive feedback! We're glad you're enjoying our heatmapping tool and finding value in watching the heatmaps and analytics. We appreciate your recommendation, and we're here should you need anything. Cheers - Bradley from Lucky Orange
Replied June 2023
Lee
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Lucky Orange has transformed our business! Great product - Great customer service!
We love the chat feature and the analytics/recordings that enable us to troubleshoot issues quickly. For example, the recordings help us to resolve 404 errors in real time on the site. The polling has provided additional interaction and learning with our customers. The insights that are gained from the heat maps, combined with the recordings are priceless
CONSI would like more flexibility in the polling, especially to be able to EXCLUDE polls on specific pages and not just add certain pages. I would like to get the names of visitors if they are already registered in our system but there isn't yet a good way to do this with Infusionsoft. We are looking forward to that addition.
Abdelaziz
Computer Hardware, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
best Expérience
The first time I see live users entering my site and I see the areas visited and the one avoided suddenly it's an extraordinary tool to develop your online business
CONSthe implementation the first time you had to ask for help, and just after everything is intuitive
Vendor Response
Thank you for leaving us a review! Great to hear that you're using our tools to help grow your online business. We're here if you need anything! Cheers - Bradley from Lucky Orange
Replied March 2023
Maria
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed August 2019
Great tool to track daily traffic to my site
One of my favorite things about Lucky Orange is the fact that early in the morning, I get a report on the number of visits my site had the day before.
CONSSometimes I can't see a visitor's screen in real time. This functionality is important for understanding if some products are good visibility and attracting people's attention.