--- title: "Mokapen Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Mokapen. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mokapen is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/mokapen-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Mokapen](https://www.softwareadvice.com/project-management/mokapen-profile/) / Mokapen Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/mokapen-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/mokapen-profile/alternatives/) # Mokapen User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 168 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.8/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 115 reviews (68%) - 4 stars: 47 reviews (28%) - 3 stars: 6 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It provided a clean, user-friendly interface and helped streamline team collaboration and client communication. - The projectplanning capabilities are also very nice - Clear and easy to use. ### Most mentioned cons - For a ticketing system I'm not sure I would want customers having to create an account. - It was just not a fit with our business. ## Mokapen customer reviews Showing reviews 1-25 of 168 (page 1). ### Simplicity is simple - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ease of use and the logical structure with which it was designed. #### Cons Nothing particular as of now. I look forward to a host of new features that are being released soon. Various integrations, contact information capture functions, new sharing functions and much more. --- ### Great tool & support - Overall rating: 5/5 - Reviewer: Sophie J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I tested the tool over a longer period of time for a client. I really loved the contact with support and the fact the tool focusses on the functionality that really matters rather than trying to be a one stop shop for all kind stuff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is a very robust tool that has the most important features you'd like to have in a CRM tool. You can easily add, edit and segment contacts. The projectplanning capabilities are also very nice Mokapen has a great customer service that is really there to answer questions. They really listen to the needs of the customers and use this import to directly improve their tool. I love the fact that they have a public roadmap so you can see what developments are yet to come. The tool is also very very reasonably priced. I would recommend it is you are starting out with CRM. #### Cons I like the fact that you could use the tool as a ticketing service. But I think it only works with registered users that also count towards your total user count for the account. For a ticketing system I'm not sure I would want customers having to create an account. I'm sure that for agencies looking for following up projects the way the tool works is fine. It was just not a fit with our business. Mokapen support is great! You can send them a message on the website and they almost always reply instantly. They can further improve the tool if the create more support artikels on how to use the tool. --- ### Easy and useful - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: Used monthly for free trial - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Wanderful the possibility to dive into several products reviews. #### Cons Why don't add different languages, could be useful --- ### The perfect CRM for SMEs - Overall rating: 5/5 - Reviewer: davide i. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mokapen is the tool you can no longer do without.Unlike other CRMs, there is almost no need for configuration.Today it has many integrations with different systems, it is a truly complete product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mokapen is the perfect CRM for micro and small businesses. Showing a very clear interface, suitable for those who are dealing with such an application for the first time. A perfect tool for managing projects, tasks, clients, sales and being able to leverage data for analysis and forecasting. #### Cons Initially the functionality was limited, but over time even the free version has caught up --- ### Very good software made in italy - Overall rating: 5/5 - Reviewer: Ermanno S. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was looking for a CRM that didnt cost a fortune and this one has what is needed and is fast #### Cons Nothing is missing in particular but does not have any complex integration either compared to some big --- ### Powerful CRM - Overall rating: 5/5 - Reviewer: Federico S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clear and easy to use. I was able to start using it in less than 30 minutes. #### Cons More features are always welcome, but overall I can not see any major issue. --- ### Recommend software - Overall rating: 5/5 - Reviewer: Sanjay B. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros More user friendly, after downloaded the software I felt easy to use #### Cons But adopting to my computer I felt some is --- ### A good product - Overall rating: 5/5 - Reviewer: carlo o. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used other for less than 12 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I like it, it's easy to use and build from someone who has my same problem #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mokapen is intuitive and easy to use Customer care is great and reliable #### Cons Product is in its startup phase so features are not 100% available yet --- ### Mokapen is a best for professional software company for tracking projects. - Overall rating: 5/5 - Reviewer: Deven P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. kind of very user friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Project management and tracking with end client access. Resource management with task. #### Cons Resource management with project wise task management. --- ### A MUST TO HAVE - Overall rating: 4/5 - Reviewer: Cristiano R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used other for free trial - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It' really easy to use and truly reliable #### Cons Easy to use and integration with other software #### Vendor response Grazie Cristiano! Nel frattempo noi andiamo avanti con gli sviluppi dele nuove funzionalita! Replied October 2020 --- ### Mokapen per i piccoli business - Overall rating: 5/5 - Reviewer: Alberto G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Il rapporto qualità prezzo è strabiliante #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros La semplicità di utilizzo ed il prezzo assolutamente strabiliante #### Cons Non si può fare sul serio marketing automation #### Reasons for switching to Mokapen rapporto qualità prezzo molto migliore da tutti i punti di vista --- ### Funziona perfettamente ed è intuitivo - Overall rating: 5/5 - Reviewer: Francesco B. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mi è piaciuto il fatto che sia scevro di orpelli inutili che aumentano solo l'entropia visiva. Gli altri CRM che ho utilizzato avevano n-mila funzionalità che non ho mai utilizzato, e non si potevano nascondere o disattivare. Poi ci ho messo veramente un'ora ad orientarmi e ad essere operativo. #### Cons Che non abbia ancora l'App. Anche se la UI è responsive e da smartphone riesco a fare tutto, con un'App sentirei di avere un prodotto più completo. #### Reasons for switching to Mokapen Non era minimamente all'altezza. Ma ero partito con Excel per semplificare. Quando mi sono deciso a cercare un CRM volevo provarne di nuovi rispetto a quelli di cui avevo già esperienza per vedere se potevo trovare qualcosa di più adatto. --- ### Organizza il tuo lavoro con semplicità - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Il servizio è molto valido. Vale la pena provarlo e valutare se può integrarsi o sostituire pezzi del proprio workflow lavorativo. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Può sostituire benissimo trello e CRM troppo evoluti. Sicuramente è più semplice da utilizzare rispetto a mega prodotti come salesforce o nomi altisonanti. Bella la UI e anche la gestione del team. #### Cons Il software manca ancora di qualche funzionalità e integrazione con servizi di terze parti. Rimane positivo che basta scrivere al supporto per ricevere informazioni e nuove funzionalità. #### Reasons for switching to Mokapen Costo elevatissimo di Trello, mancanza di gestione sul lungo periodo. --- ### Facilie e versatile - Overall rating: 5/5 - Reviewer: Alessandro G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ottima, clienti davvero felici delle personalizzazioni apportate e della facilità d’uso. Ottima la reportistica grafica. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A differenza dei numerosi CRM che si trovano in commercio, mokapen é estremamente semplice da configurare, bastano davvero pochi minuti per avviare la propria organizzazione. Il supporto é favoloso. #### Cons Nulla di particolare, si tratta di un prodotto in costante evoluzione! #### Reasons for choosing Mokapen Costi, configurabilità, facilità d’uso, ambiente grafico di facile conprensione. --- ### Consigliatissimo! - Overall rating: 5/5 - Reviewer: Giacomo M. - Verified reviewer: Yes - Industry: Executive Office - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. L'esperienza con Mokapen è piu' che positiva, si ha un incremento sullo svolgimento del lavoro notevole. Super consigliato! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Massima disponibilità e competenza da parte del team di sviluppo, nell'elaborare le migliori soluzioni per la nostra società. #### Cons Non credo esistano svantaggi! E' un ottimo prodotto ''customizzato'' a vostro piacimento e per tutte le esigenze necessarie. --- ### Facile da usare, e funziona - Overall rating: 5/5 - Reviewer: Valeria B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Un CRM tutto italiano che non ti fa perdere tempo con mille configurazioni: finalmente qualcosa di facile e intuitivo da usare! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Cucito sui bisogni del cliente. Il team sforna aggiornamenti, use-case e tutorial continuamente, e sta costruendo un network a supporto delle PMI. Davvero una bella realtà! #### Cons Al momento nulla da segnalare/non ho riscontrato nessun problema, tutto semplice fin dal primo utilizzo. --- ### Semplice da usare e non scoraggia nessuno - Overall rating: 4/5 - Reviewer: Mariarita F. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Uso MOKAPEN per fare formazione sui tool di CRM e gli studenti lo travino molto facile e semplice da usare, con tutte le funzionalità Sales che occorre conoscere #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Semplicità d’uso, struttura organizzativa dei dati #### Cons Dovrebbe integrare anche le funzioni marketing automation --- ### Super CRM - Overall rating: 5/5 - Reviewer: Alexandru B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10/10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros La facilità di installazione e supporto in italiano! #### Cons L’attuale (temporanea) mancanza di integrazione con Zapier. --- ### Mokapen è la svolta come CRM - Overall rating: 5/5 - Reviewer: Giulia D. - Verified reviewer: Yes - Industry: Package/ Freight Delivery - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Molto positiva. [CONTENUTO SENSIBILE] è davvero in gamba e super disponibile. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros La semplicità di configurazione e di utilizzo #### Cons Al momento non ne ho riscontrati di così rilevanti da menzionarli. --- ### Utile, Innovativo, Comodo. - Overall rating: 5/5 - Reviewer: Vincenzo F. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Molto utile nella gestione quotidiana delle attività sia riguardanti il team di lavoro/organizzazione che si gestisce come amministratore, che dei clienti/organizzazioni con cui si collabora.In questo caso possiede anche caratteristiche proprie dei CRM, dove infatti si possono analizzare statistiche sull'andamento dei vari progetti/attività delle organizzazioni/clienti con cui si collabora/si offre una consulenza.Interfaccia user-friendly ed intuitiva.Comodo anche per la gestione dei potenziali clienti. #### Cons Se proprio devo sottolineare qualche aspetto da migliorare, potrebbe essere legato a funzionalità proprie dei CRM strategico/operativi, ovvero quello dell'analisi delle performance aziendali (lato vendite) di ogni specifico cliente/organizzazione che si gestisce o con cui si collabora. --- ### Miglior Qualità/Prezzo - Overall rating: 5/5 - Reviewer: Valentina B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mi piace la semplicità grazie alla quale si adatta a chiunque. #### Cons Attualmente non ci sono troppe notifiche configurabili. --- ### Utente Mokapen neofita - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros facilità di utilizzo e velocità con cui ho appreso le funzionalità #### Cons Non ho ancora trovato inconvenienti al momento. --- ### Mokapen, la nostra scelta per il CRM aziendale - Overall rating: 5/5 - Reviewer: carlo o. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Un CRM intuitivo, moderno, che ha tutto quello che serve #### Cons é un prodotto nuovo e pertanto in crescita costante, ci sta --- ### Una bella scoperta tutta italiana - Overall rating: 4/5 - Reviewer: Michele S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positiva #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CRM e collaborationAssistenza clientiModello di licensing basato su organizzazione e non utente #### Cons Marketing automation da implementatareCalendario da implementare #### Reasons for choosing Mokapen ItalianoEconomicoIntuitivo --- ### CRM italiano semplice e conveniente - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Molto semplice da utilizzare, assistenza eccellente, prezzo super competitivo con versione gratuita #### Cons Essendo una startup non è un software finito ma è work in progress. Però cresce con i feedback degli utenti, quindi non è un punto a sfavore. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/mokapen-profile/reviews/?page=2) --- Mokapen Reviews, Pros and Cons - 2026 Software Advice