Mosaic vs NetSuite OpenAir
Mosaic has 37 reviews and a rating of 4.43 / 5 stars vs NetSuite OpenAir which has 39 reviews and a rating of 4 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- We also appreciate the facts that we get predetermined dashboards and analysis explaining some of the metrics such as NDR or ARR. We believe the recent feature to upload a csv is very handy.
- Super intuitive, easy to use features, can keep projects organized. Customer service is great as well.
Cons
- There is one annoying bug where sometimes the items submitted in a timesheet from the previous week will roll over to the next week except each line item is not listed only once, but multiple times.
- Usually completed tasks just disappear after it is finished but there are times when we need to review what was done and when it was done.
Pros
- Tracking project progress and time is the only thing this is good for. Heaven forbid you forget something and you have to start all over.
- The software is fairly streamlined to be able to move quickly and process recurring tasks in such a way that non-accounting staff can be comfortable in the UI too.
Cons
- If you are a small company, the assigning of resources can be frustrating, as we are an all hands on deck organization, so resources are often double booked, which can create confusion in OpenAir.
- The drop downs didn't toggle well and data would have to be refreshed all together to get the correct information in the drop down in case you wanted to see a different client.
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